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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,747 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53%
Positive
1,718
Neutral
278
Negative
1,247
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,747)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (73) quality products (133)
Thumbnail of user carterm90
Michigan
1 review
0 helpful votes
  • Send Message
May 26th, 2022
Verified purchase

Very helpful, great service and deals, helped my friends out and everyone wins! I feel like an ambassador because my VIP membership is such a great offer

Date of experience: May 26, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Carter,

We’re so happy to hear you’ve had a great experience with Fabletics. We always aim to offer the best prices and the highest quality products. Stay awesome!

Best,
Renz

Thumbnail of user jenniferw2762
Massachusetts
1 review
0 helpful votes
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July 26th, 2022
Verified purchase

Great customers services, someone was always available to help me with my order when needed. I never had a problem with returns or the product I order.

Tip for consumers:
Nothing

Products used:
Shoes & clothing

Service
Value
Shipping
Returns
Quality

Date of experience: July 26, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jennifer,

Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best service! Have a great day!

Best,
Renz

Thumbnail of user dl496
Ohio
2 reviews
0 helpful votes
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May 4th, 2023
Verified purchase

I love the feel of the men's pants and shorts! They are so comfortable too! You can wear them out or just around the house. Thank you!

Date of experience: May 4, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Scott,

It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. We hope you have a pleasant day.

Best,
Lia

Thumbnail of user bethanyb169
New York
1 review
0 helpful votes
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August 1st, 2022

SO frustrated that credit on the website 'expires'. That is $49 basically just taken from me. The site should honor any credit indefinitely. I cancelled my membership.

Service
Value
Shipping
Returns
Quality

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Ross,

Thank you for sharing your feedback regarding your Member Credits! We always like to know what our members are thinking so we know where to improve.  A representative from our Member Services Team will be contacting you immediately.

Best,
Kim

Thumbnail of user alberta417
Texas
1 review
0 helpful votes
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August 21st, 2023
Verified purchase

I purchased the Fundamental II shorts for running. I was excited to fit into a smaller size and they fit great. The Miami Tide color is awesome!

Date of experience: August 21, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Albert,

It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!

Best,
Lia

Thumbnail of user laurenb20
GB
1 review
9 helpful votes
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December 9th, 2014

I used this site for a cheap Christmas present and was quite happy with the items I received but there was no way they would ever be worth the £44 you would be charged as the normal fee so after reading the poor reviews online I decided to cancel within the statutory 14 day cooling off period. I firstly emailed them to be back stating the reasons why I shouldn't cancel and if I still wanted to I needed to call. When I called I was given the hard sell and asked for my reasons for wanting to cancel even though the website states you don't have to provide a reason within 14 days. After 15 mins of being on the phone to a girl who did not want to put through my cancellation and even threatened to terminate the call I finally got to speak to a manager after asking several times who in fairness was quite pleasant and followed through with his promise to cancel my account and ensure no further money was taken from my account and provided me written confirmation also. Even after speaking to that manager I would not recommend this company to anyone the items sold are in my opinion not of good enough quality to be worth the full asking price and they made it very difficult to cancel even though I was within my 14 day cool off as per distance selling regulations

Tip for consumers:
Don't bother not worth the full asking price and they are hard to cancel

Service
Value
Shipping
Quality

Date of experience: December 9, 2014

Thumbnail of user kathyp982
Florida
1 review
0 helpful votes
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February 14th, 2022
Verified purchase

I usually get quality stuff at good prices, but am often disappointed to find out what I really wanted (advertised as New Arrival) is totally sold out in my size.

Date of experience: February 14, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kathy,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible so our member services team will get in touch with you right away. Thanks!

Best,
Renz

Thumbnail of user jeremyp527
North Carolina
1 review
0 helpful votes
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April 1st, 2023
Verified purchase

Do they make the product when I order it?! Order didn't ship for a week!

Clothing is good but service is terrible

Date of experience: April 1, 2023

Thumbnail of user pamh770
Kentucky
1 review
0 helpful votes
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July 2nd, 2022
Verified purchase

I needed info on how to exchange an item. The person I spoke with helped with this. She explained everything after I asked many questions. She was not clear at first how it worked. I am disappointed at Fabletics policy of not mailing out my exchanged item before you receive the item I am returning. I mean, you have ALL of my info. If I didn't return the original item, you could just charge me for the exchanged item. Because you won't send the exchanged item until you receive the original item, it will not arrive in time for what I need it for. Also, I was going to place an expedited order but your site says some items may not be available for expedited shipping. It does not tell you if it's an item you have ordered or not. So I don't want to spend the extra money and then not receive the items expedited. I understand that some cannot be expedited but you should let us know if it is an item in my order or not.
Other than that, I had a good experience, once I was able to ask and re-ask questions. Thank you!

Date of experience: July 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Pam,

Thank you for taking the time to leave a review. Your feedback is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.

Best,
Chad

Thumbnail of user desireeh116
Texas
1 review
0 helpful votes
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January 1st, 2023
Verified purchase

I love the products but the prices have gone up so much from when I first started, it's no longer worth it.

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Desiree,

We always aim to deliver products of good quality at a reasonable price. We are gutted when we miss the mark! Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user debg214
Florida
1 review
0 helpful votes
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January 1st, 2023
Verified purchase

I'm a yoga instructor and Fabletics is the only yoga clothes I wear. Great quality - well made. Always fits. And looks fabulous!

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Deb,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best fit, styles, and quality. Come back and check us out soon. Have a great day!

Best regards,
Chad

Thumbnail of user jamest1378
Arizona
2 reviews
0 helpful votes
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May 1st, 2023
Verified purchase

Did not realize it was a subscription. However I feel I got what I paid for. Just don't buy that much clothes

Date of experience: May 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Dave,

Thank you for taking the time to let us know about your thoughts on the membership. We strive to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user anno58
California
1 review
0 helpful votes
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July 5th, 2019
Verified purchase

Excellent customer service and the clothes are cute, stylish, and well-made! What's not to love?! Will definitely continue to purchase from Fabletics.

Date of experience: July 2, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Ann,

We couldn't be any happier with this lovely feedback! We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!

XO,
Ivy

Thumbnail of user leslieb1099
New York
1 review
0 helpful votes
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August 11th, 2023
Verified purchase

Bought these shorts for my grandson. He absolutely loves them. He was very pleased with the quality and the speed of delivery

Date of experience: August 11, 2023

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Leslie,

Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!

Best,
Mary

Thumbnail of user molliea18
Texas
1 review
0 helpful votes
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February 6th, 2023
Verified purchase

The best quality and super cute design on both tops and bottoms. Got the softest oversized sweatshirt that I basically live in.

Date of experience: February 6, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Mollie,

We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user davidb9749
Florida
1 review
0 helpful votes
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March 1st, 2023
Verified purchase

Great product you just don't have enough colors and stock of what I want so I probably wont order anymore from you

Date of experience: March 1, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello David,

Thank you so much for loving our brand! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

Thumbnail of user brandonk497
New Jersey
1 review
0 helpful votes
  • Send Message
March 2nd, 2023
Verified purchase

Shorts were good quality but shirts were very cheap. The in person store doesn't even carry the newest products. Heavy female leaning.

Date of experience: March 2, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello Brandon,

Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user angelag42
GB
1 review
15 helpful votes
  • Send Message
February 1st, 2016

I did not sign up for the VIP and they took £44 off me in the first month, complained and they told me that you could not cancel by email you had to write and then after Christmas i forgot to skip and now they will not refund MY £44, I have sent loads of emails and now threatening legal and court case and they are still not giving me my money back, horrible company, please please avoid this company

Date of experience: February 1, 2016

Thumbnail of user christopherc2192
Georgia
1 review
0 helpful votes
  • Send Message
May 27th, 2022
Verified purchase

I had zero trouble ordering. Didn't realize it was going to take almost a month to get the order. Won't be ordering again. And I wouldn't recommend this company or it's products to anyone, anytime.

Date of experience: May 27, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Christopher,

Thank you for writing a review! We're sorry to hear that your order takes longer before you receive it. Our Member Services team will be contacting you shortly to assist you further.

Best,
Dean

Thumbnail of user daniellee206
Arizona
1 review
0 helpful votes
  • Send Message
March 15th, 2022
Verified purchase

I joined fabletics to get all the great workout clothing however since joining when I go onto site to order most everything I want is out of stock. This is why I'm canceling my membership

Date of experience: March 15, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Danielle,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the selection we have online. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user andreww95
California
1 review
8 helpful votes
  • Send Message
September 12th, 2015

Orrid quality and remember they have a NO REFUND POLICY for the Membership. You get suckered into $49.95 each and every month and your screwed if you want to cancel. Dispute your credit card at your bank and get your cash back from the we scam artists You have been warned.

Date of experience: September 12, 2015

Thumbnail of user aliciak52
Minnesota
1 review
0 helpful votes
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December 10th, 2018
Verified purchase

Order took awhile to get to me. I liked the outfit. But not wearing it until I lose more weight in stomach area. I have fears it won't hold up well. I washed it on delicate by itself.

Date of experience: December 8, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Alicia,

Thanks for writing a review! Your feedback will help us know what we can do better. We hope you'll have more fabulous experiences with us in the future!

Best,
Ivy

Thumbnail of user sofian164
GB
1 review
13 helpful votes
  • Send Message
December 7th, 2015

I bought a bra on promotion and it was 9£ when I realise after 3 months thats once you shop there you sign up automatically to the membership and they take you 44£ a month without you knowing!

Date of experience: December 7, 2015

Thumbnail of user ryand719
Nevada
1 review
0 helpful votes
  • Send Message
July 5th, 2022
Verified purchase

I've bought 3 pairs of everyday pants. 2 the zipper broke on and the one I do have the zipper is really difficult and will probably break too.
This is a huge flaw in their pants don't buy.

Date of experience: July 5, 2022

Thumbnail of user renza1
Renz A. – Fabletics Rep

Hello Ryan,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!

Best,
Renz

Thumbnail of user karens4138
Florida
1 review
0 helpful votes
  • Send Message
October 1st, 2022
Verified purchase

I love FABLETICS clothing! I have been wearing it for 7 years & still have pieces in excellent condition! Quality materials, store service, ease of exchange/returns, and fun prints!

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Karen,

Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!

Best regards,
Chad

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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