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Fabletics has a rating of 3.2 stars from 11,684 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.
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I ordered $150 worth of items online via a promotion. The package carrier indicated that the package was delivered at my front door. This is impossible because I live in an apartment building and all packages are delivered to the front desk. You can't access the building if you are not a resident. Customer service told me that they could only give me a store credit, I insisted on getting a full refund because they no longer had the items that I wanted. They made believe that I would get a refund in the next 48h... I had to call back 4 times and follow up 4 times for them to tell me the same thing over and over. This lasted 2 weeks. The supervisor, said that in order for me to get a refund I needed to contact the carrier Starship (the worse), and get a proof of non receipt. Which makes no sense because they already indicated it was delivered according to them. Ultimately, Fabletics gave me the runaround for my refund, which I still do not have, they refuse to be responsible or even help follow up with the shipping company that THEY CHOSE to work with and made me responsible for the carriers incompetence.
Online purchasing with Fabletics has been the absolute worse customer service experience I have ever had, this coming from someone who worked in retail management for over 15 years.
DO NOT ORDER ONLINE.
Date of experience: July 1, 2021
Everything I have purchased from Fabletics have been quality materials and wash and wear well. I have been refreshing my wardrobe and these items fit right in. Thank you.
Date of experience: July 1, 2022
Hello Patricia,
Thanks for taking the time to write a great review! We take pride in giving the best quality of products and services to our dear members! We're delighted to receive your compliments and appreciation! Have a great day!
Best,
Dean
I am completely disgusted with my experience in dealing with this company. About a year ago I purchased a tank off of the site and was billed 50$ a month for 3 of the following months before I finally noticed it on my statement. I called and canceled my VIP membership and about a week ago I was emailed a gift card that was worth 50$ to try to make up for all the money they had taken from me. I got back on my account to redeem the gift card and paid the REGULAR price instead of rejoining as a VIP (I made sure that I read every little thing I was clicking on this time) and it still ended up somehow changing me to VIP and charging me for the last month anyway. THIS SITE IS A SCAM DO NOT USE IT! SAVE YOURSELF THE TIME AND THE MONEY.
Date of experience: May 25, 2016
The membership is a scam. You know that you make people think there's a discount, and you add in very small print that people are actually buying a subscription.
Date of experience: October 1, 2022
Hello Fernando,
Thank you for taking the time to leave a review and your feedback about our VIP membership is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
I had to make a return because I received the wrong order. They quickly mailed me a return label and exchanged the product promptly, and the leggings are great!
Date of experience: June 1, 2020
Hello Helen,
Awesome! Thank you for sharing your positive feedback! Apologies for the trouble but happy it all came together in the end. It is members like you that help keep our lights on, and we couldn't be more grateful.
Best,
Nelle
Well. I ordered my first outfit which came to $44 instead of the $25. I did agree to the VIP program as it wouldn't let me continue without saying yes. I called customer service after making my purchase to cancel the VIP membership so I wouldn't be forced into remembering monthly to say no to an outfit picked for me in my email as I just want to try the clothes before I commit to monthly outfits. The lady I spoke with was so rude and refused to cancel my membership. After three requests to cancel she obliged. Asked for a confirmation # which she rattled off really fast and then hung up on me. I learned a few days later not only had they cancelled my membership but also my order and charged my credit card. It has been a nightmare dealing with them and only after contacting them on facebook, twitter and email finally got an answer back through facebook saying I had to deal wtih their customer service. I have disputed the charges with my credit card company as they are unwilling to refund my money for no product and cancelling my order. They are total scammers and I have told all my friends to stay away! I suggest everyone else do the same or you'll be dealt with rudely and charges made on your card and no product to show.
Date of experience: October 15, 2014
I am always happy with the clothes and have the option to return if it doesn't fit the way I hoped. I feel that I get the value I pay for with fabletics!
Date of experience: July 2, 2022
Hi Tristy,
We love you and your wonderful review! It's always great to know that you are satisfied with your VIP membership, that is what we always aim for!
Best,
Tina
All of the Fabletics bottoms I have purchased have been of great quality and fit. The double stitched seams are secure and the fabrics are comfortable. Size is true to fit.
Date of experience: June 28, 2019
Hello Ann,
Thank you for your remarkable review! We sincerely appreciate it and we’re always happy to hear that our members are happy and satisfied!
XO,
Ivy
It is not reasonable to take a monthly amount pf money. I did not know that you will take it. Even if I want to cancel it, it has to be in a specific date!
Date of experience: March 15, 2022
Hello Abdulziz,
Thank you for writing a review! Your feedback about monthly payment is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away to help you further. Thanks!
Best,
Renz
Keep getting charged even after cancellation of membership. They make it super hard for you to cancel your membership. Its almost like they want you to forget about it and keep getting charged.
Date of experience: October 16, 2020
Hello Archana,
Thank you for writing reviews! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. We will contact you within 48 hours for further assistance.
Best,
Nelle
The cloud seamless high wasted pants I bought started to snag after 2 wears. This is the first time I had any problems with any of the pants I have bought.
Date of experience: February 14, 2022
Hello Julia,
We are disappointed to hear that such a loyal customer had a bad experience with our products. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
The pieces I have received to date are good quality and fit well. However, I find the patterns and styles seldom appeal to me. I have just stuck to a few basic pieces.
Date of experience: December 21, 2021
Hello Marnie,
At Fabletics, we pride ourselves on giving 100% every day to ensure that our members' needs are being met especially when it comes to the items we offered online. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
Friendly greeting when entering store. No assistance when looking for particular item. When floor person finally showed, was not very helpful. Person at register very helpful
Date of experience: January 6, 2020
I literally ordered something March 15 and still haven't received the package. I have ordered once before and the same issue. Also the shorts are trash.
Date of experience: April 4, 2022
Hello Justin,
Thanks for sending your review! We will be sending you a private message shortly to discuss further your product and shipping experience.
Best,
Bella
The clothes are cheap. The bra I bought broke after wearing it once and the jacket was cheap and thin. I get better quality off SHEIN
Date of experience: April 2, 2023
Hello Leah,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about product quality. Our Member Services Team will reach out to you right away.
Best,
Allison
They do not warn you that they will charge you monthly for their crappy deals on clothes. Don't do it.
Date of experience: January 2, 2023
Hello Don,
Thank you for sharing your experience with the monthly member credit and the deals we offer. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I love the fast shipping after placing your order. The leggings are by far the best quality for the price.
Date of experience: January 1, 2023
Hello Cyndy,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Item I was really excited about never arrived, despite multiple calls to Fabletics and the shipping partner. I used a VIP credit to purchase and was only reimbursed for $26.
Date of experience: November 2, 2022
Hello Safia,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I've been a Fabletics customer for 4-5 years. I love the quality of the clothes and being a VIP member I get great deals on them!
Date of experience: February 1, 2023
Hello Debbie,
Thank you for shopping with us. You should only receive the greatest services. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
I ordered two pair of leggings and I ordered my normal size, but they didn't fit. They are made small.
Date of experience: February 4, 2023
Hello Angie,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I love the site and benefits of being a VIP! The scrubs I love these for myself and my daughter because she is a registered nurse.
Date of experience: March 1, 2023
Hello Canaria,
We are glad that you are satisfied with your purchase and the membership. Rest assured that we will continue providing great products and services for members like you. We hope you will always have a wonderful experience with us in the future!
Best,
Allison
I love the looks and quality of the clothes. They look great and feel great when I'm working out or just out chilling.
Date of experience: April 2, 2023
Hello Norman,
Thank you for trusting us to be your source for top-quality items and unique styles. We value your kind expressions of appreciation and are incredibly grateful for doing business with you.
Best,
Allison
I absolutely love the clothing. I had a hard time finding good quality work out clothing. They are nice a thick but not smothering. Love, love, love them!
Date of experience: August 5, 2014
The products I have received have been very good and the (sale) prices are good too. It takes awhile to get products though.
Date of experience: January 1, 2023
Hello Greg,
Thank you for trusting us to be your source for top-quality items. We appreciate your kind expressions of appreciation and are especially grateful for doing business with you. We here at Fabletics, try our best to provide the best service and unique style at an affordable price!
Best,
Mary
Live the clothing but hate the gimmick if a subscription to buy clothing. I bought one but will most likely not buy again.
Date of experience: January 1, 2023
Hello Jim,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.
Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.
Hello Satya,
We sincerely apologize for the negative experience you have encountered, especially with the order you didn't get. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle