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Fabletics has a rating of 3.2 stars from 11,650 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.
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Ive been a VIP member now for 2 years and it was the best thing ever to be apart of. I love the different colors, sizes and fits they offer and the price is what keeps me coming back. I give their clothes as gifts to all my friends and family all the time.
I really don;t have time to think about when I should buy something or just pay in money every month. I guess I still don't fully understand how it works. No disrespect to the company or the plan but I have six email accounts. All for different aspects of my life. Four are for work. I don't always check them all every day so I miss the reminders the company sends. Plus, I feel as if In am forced to buy something every month. I don't need that much stuff`. I am going now to cancel my membership, not because Fabletics has done a bad job, the plan just isn't for me.
Associate wasn't helpful - didn't know the pairings. Also when getting online orders you can't return just one item - it messes up the ‘pairing'
Date of experience: November 30, 2021
I have been a VIP member for 2yrs. First time I got stuff from fabletics I didn't realize they ran so small so the sets I got were uncomfortablely tight. There customer service was such a headache I finally decided to just keep the stuff and have a lesson learned. When I tried to cancel I kept getting the go around about how I needed to just skip every month and not cancel completely. Finally gave up and whatever I would do that for now. Time past and I just kept skipping. However I had personal stuff and forgot this month. I got notified of the charge and contacted them immediately however they wouldn't do anything about it, my fault for not skipping before the timeliness. So I ask them just to cancel. However they cancelled immediately so I asked if I would get reimbursed? No. So I will still have access till the end if the month? No. So your charging me for a service you aren't providing? That's how our system works... UNBELIEVABLE! And may I day illegal to charge for a service you don't provide. Whatever lesson learned. Just don't waste your time or money. There are way better brands thay actually care about their clients. Go elsewhere.
Date of experience: March 9, 2021
Hello Kayla,
We sincerely apologize for the overall experience you have encountered with Fabletics. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Nelle
The 1 shorts did not fit unfortunately I'm a lrg on all 5" shorts but those were no where close to my size
Date of experience: November 10, 2021
Hello Alexander,
We are sorry to hear if your shorts don't fit. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
Every piece is comfortable, cute and ready for the world. These outfits keep me feeling yoing and energetic whenever I have them on.
Date of experience: June 1, 2022
Hello Denise,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
I bought 2 pairs of leggings and LOVED both. Very comfy, snatched, and amazing look. Will be bavk to buy more for sure!
Date of experience: August 1, 2022
Hi Farah,
Thank you for the nice words that you said about the items that you purchased! We truly appreciate reviews like these that make us want to improve our products and services even more! We hope you will always have a great experience with us in the future! Have a wonderful day!
Best,
Kim
Overpriced for item quality not great tried to push membership thing so glad I didn't subscribe wouldn't want to buy from them again
Date of experience: August 1, 2022
Hello Greg,
Thank you for taking the time to leave a review. Your feedback about our pricing and the quality of our product is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Package was "supposedly" delivered. It was not. Hard time trying to get anything resolved and didnt have clothes in stock that I purchased.
Date of experience: November 1, 2022
Hello Jonathan,
Thank you for writing a review! We appreciate your feedback on our delivery and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I PLACE AN ORDER ON 18 MAR 21.
MY ORDER SHIPPED OUT 19 MAR 21.
IT ARRIVED IN MY CITY (INDIANAPOLIS, INDIANA) 20 MAR 21.
IT HAS BEEN SITTING IN SAINT PAUL MINNESOTA SINCE 24 MAR 21.
I CALLED AND SPOKE WITH ONE CUSTOMER REP, SHE WAS RUDE, CUT ME OFF, TOLD ME I DIDN'T KNOW HOW THE POSTAL SERVICE WORKS... UH, BEEN A PROUD POSTAL WORKER FOR OVER 20 YEARS... AND THAT I NEEDED TO WAIT ANOTHER WEEK.
I THEN ASKED TO SPEAK TO A SUPERVISOR, SHE CLAIMED SHE WAS TRANSFERRING ME AND THEN MY CALL WAS DISCONNECTED.
CALLED BACK AGAIN, I TOLD THE NEXT AGENT I'VE ALREADY TALKED TO SOMEONE, THEY HUNG UP ON ME PLEASE DIRECTLY TRANSFER TO A SUPERVISOR. INSTEAD HE WANTED TO TELL ME WHAT I ALREADY KNEW AND GO THROUGH WHAT I'D ALREADY BEEN THROUGH... I HAD TO BEG AND DEMAND REPEATEDLY TO PLEASE JUST TRANSFER ME... NO, HE WANTED TO KEEP TALKING.
WHEN HE FINALLY TRANSFERS ME TO WHO CLAIMED TO BE A SUPERVISOR, SHE TELLS ME I HAVE TO WAIT UNTIL THE MIDDLE OF APRIL UNTIL FABLETICS WOULD EVEN LOOK INTO MY MISSING PACKAGE!
THIS IS UNACCEPTABLE AND I DEMAND A FULL REFUND OR A NO CHARGE REPLACEMENT!
Tip for consumers:
Don't bother calling customer service, they don't help
Date of experience: March 30, 2021
Hello Desiree,
We sincerely appreciate the feedback you shared regarding your package. We deeply value your business with us. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
The pants are high waisted, stretchy and have pockets. All things I was looking for, plus stylish. They are my new favorites.
Date of experience: October 1, 2022
Hello Angela,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your pants! We always strive to provide our valued members with the best fit, styles, and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
Thanks Customer service Renz for helping me refund wrongful charge monthly fee. I really appreciate it. I like your positive work attitude.
Date of experience: January 18, 2022
Hello Jian,
Thank you for writing a review! Your feedback is important to us, and we would like to address your concern about the charge. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
My daughter and i love our matching outfits. The fact that i have a preteen who still wants to match her mama.
Date of experience: June 1, 2022
Hello Kimberly,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Dean
$#*! off $#*! off $#*! off $#*! off $#*! off $#*! off $#*! off $#*! off with selling my data
* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 4, 2024
Hello Eric,
We appreciate the feedback you shared regarding your account. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
Ordered my sport bras and leggings, so far so good. Only when you go to order colors wantd are not always available
Date of experience: June 4, 2022
Hello Paula,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Love their clothes just couldn't fit a size medium yet :/ I sent them back no worry, hassle free and got a refund.
Date of experience: August 1, 2022
Hello Andrea,
We're glad you enjoy our unique styles! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
There weren't nearly as many styles to choose from as I expected given the advertisements. Also, they were very limited in sizes.
Date of experience: February 2, 2021
Hi Brenda,
We appreciate your feedback on our styles and selections! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Easy to navigate the website. Great, durable, and fashionable workout apparel.
Date of experience: April 5, 2024
Hello Blanca,
Thank you so much for the review. We appreciate the feedback you shared about the website and are happy that you are having a great experience. We hope you will always have a great experience with us in the future!
Best,
Lia
Never again cost me $120 in bs fees and charges. Do not shop here
* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 4, 2024
Hello Camron,
Thank you for sharing your experience with the charges on your account. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
Did NOT realize there was a quarterly $59. Charge it has been 3 weeks and still waiting for my REFUND. UNACCEPTABLE!
* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 4, 2024
Hello Sarah,
Thank you for leaving feedback on your experience with the charge and a refund. We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.
Best,
Allison
Too many emails, I am about to cancel my subscription just for the adds.
* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 5, 2024
Hello Bertha,
We regretfully note that we received your feedback regarding your account. You should only receive the greatest services. Our Member Services Team will get in touch with you immediately to help you.
Best,
Lia
Poor quality - itchy and no pockets to hold the phone for working out. More stylish vs functional.
* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 5, 2024
Hello Chelsea,
We are sorry to hear that the item you got did not meet your expectations. Please be assured that we will make every effort to ensure that this will be resolved. We'll send you a private message as soon as possible to start the resolution process. Thanks!
Best,
Lia
Easy online ordering...Also the communication of order and shipment is superior! Dont change it.
Date of experience: April 5, 2024
Hello Jesus,
Thank you for shopping with us. You should only receive the greatest services. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
I've ordered 3 pair of the golf pants. Awesome fit and very comfortable!
Date of experience: April 5, 2024
Hello Stanton,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
I work horrible hours and cant seem to this cancelled! Just got charged again.
* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 4, 2024
Hello Stephanie,
We regretfully note that we received your feedback regarding the VIP program. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
Products were ok but the monthly program is predatory.
* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 4, 2024
Hello Jeff,
We appreciate you for taking the time to write a review about the membership. We'll be happy to assist you with your concern. Our Member Services Team will contact you right away.
Best,
Allison
Ordered pants. They're ok.
Then I get a bill for $55.
Never again. Ever.
* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 5, 2024
Hello Arnold,
We value the comments you made about the VIP program. Please be assured that we will make every effort to ensure that this will be resolved. We'll send you a private message as soon as possible to start the resolution process. Thanks!
Best,
Lia
Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.
Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.
Hello Anna,
Thank you for writing a review! We are sorry to hear about your negative experience with our Member Services Team. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you within 24-48 hours.
Best,
Chad