Fabletics

I love the clothes. I almost exclusively wear Fabletics, not just as my workout apparel but also as my everyday work attire (WFH life). Unfortunately, the overall CX, including Inventory/Shipping and site experience, does not meet the bar. All in all, probably a good thing otherwise I would have spent a lot more money however, I don't think that is what they are going for.

Site: Latency is an issue with most pages as the lag is noticeable even on gig internet and a new macbook pro. There is no sense of personlization on the site, no recommendations based on previous purchases, or automatic filtering by size/fit that is provided in customer preferences. This reduces customer trust as I routinely click on a product that is not available in my size.

Inventory/Shipping: The majority of the time the highest velocity items are sold out for most colors/variations. Several times I have selected an item and by the time i reach the checkout page it is no longer available, or worse after checkout i receive a notification the item i purchased is no longer available and have no recourse (a missed upsell opportunity). Delivery promise dates are routinely missed, almost comically so.

Maybe I have too high of a standard for what online retail should be. With the general shift to athleaisure I am sure these issues aren't affecting the top-line sales growth much, but if/when that trend starts to end, or the space becomes more competitive they absolutely will.

I attempted to buy an outfit on this site, I selected the sizes, put in all my shipping and billing info and when the order was "being placed", got a msg on the screen indicating that the inventory on one item was out. The site doesn't tell you what it is... nor gives you very much direction on what to do next. I closed out the windows. Over that next weekend, I tried to purchase another outfit and upon order submission, the same thing happened. The site isn't designed well and it is pretty obvious that the actual inventory doesn't support what is shown on the screen. I decided I didn't want to purchase anything from this company and logged in to remove my profile. I found that my billing information was also retained... even though I DIDN'T EVEN MAKE A PURCHASE TO BECOME A VIP MEMBER. Furthermore, please BEWARE - I found after looking everywhere on this site AND contacting them via their online chat, there is NO WAY TO REMOVE IT! I have been a victim of identity theft before and I already feel violated that they claim it can't be removed. I am writing to their corporate offices and to whatever federal agency I can find as this has to be unlawful.

Love the shorts with liners and the t's. Initially ordered a bunch of different colors of each but now the newer designs do not appeal as much to me.

I've gotten a few items to go to the gym in. So far so good. One of the shirts was too big but I exchanged it with no problem.

She solved my issue with a delayed package. She ended up giving me a refund in credit statement, and now I can go back and get the same items.

Fabletics has a quality that I am always happy with. I've worn these items a lot in the past month, and am excited to add more to my collection!

Obviously she thinks she's perfect you're not you should see your mother she has not aged well and you're going to look just like her and ugly washed up for actress who can't act I hate everything about you I hate your movies because you are such a poor untalented actress and you think that all these commercials that you do wearing your sweater is going to promote you to have more Fame guess what you're still all washed up skinny no talented skank I can see why your daddy left you Kate Hudson you're just a pathetic useless judgemental $#*! every single outfit that this website has is all meant for people that look like her and people that want to look like $2 hookers while they're working out in public no thanks I think you should take into consideration that there are big women in this world too that can't wear your skank gear has it unlike you we don't like to show everything that we have light a skank face it you're just a washed-up pathetic excuse to try to do anything to make more money you're washed up you're ugly and you're biased towards bigger women I bet that's a big woman was to slap your ugly mental face you would make everybody feel sorry for you cuz that's what the pathetic $#*!es do try to make clothes for bigger women and don't make them so revealing because the clothing line that you've made belongs in a strip club... you $#*!in hooker

I did not know that I was going to be charged monthly on my scredit card. Very unhappy with this!

The quality and prices are better at Athleta. I don't want to subdcribe anymore! Did It mention Athleta has petites?

The customer service was horrible, they canceled my order. They disconnected our live chats. I would give it zero stars

I ordered two pairs of leggings through the 2/24$ deal. When I got them, one pair was good while the color of the other pair did not match what I had ordered online. I returned one pair and the process was so much more difficult that it needed to be (based on my smooth experiences at other stores). My return took nearly a month to get received, leaving me worried that I did something wrong, only to call customer service and learn that they had reported that I returned the wrong items even though I am certain I did not. Even if they had thought I returned the wrong items, I received no communcation about this and only found out because I had called them. Additionally, online it states that the return/exchange policy is that you can "(1) return for store credit; (2) exchange for another Outfit or item; or (3) return for a refund." When using Fabletics' CUSTOMER SERVICE TO RETURN MY ITEMS, I was told that store credit was the only option. The exchange for another outfit or item NOR the refund was mentioned to me. Now I have around $12 in store credit that is virtually useless because everything in Fabletics is outrageously overpriced. This entire experience was ridiculous and so complicated for a few pairs of leggings. I like their products but the process was the complete opposite of smooth.

I signed up for the membership knowing that there was a monthly fee and that it was to go towards the purchase of clothing. I have 11 outfit credits built up and cannot find anything to buy this year. I have placed large orders and sent most items back. The quality of the fabrics this last year plus has been poor! Cellulite shows through most of the leggings. In addition, about a year ago the fabrics kept crotch-dropping so my crotch would look like it was down at my knees and I would need to pull the pants repeatedly. So, I have called and spoke with member services with dissatisfaction many times. I have been unable to purchase many outfits, based on these 2 quality factors. I have tried to talk to them in order to come up with a positive solution. I have expressed that I would be willing to wait the duration and purchase the outfits when acceptable ones were being sold. I asked if they could please stop charging me temporarily and stop adding outfits to my purchase account when I already had so many I still needed to buy and was unsatisfied with their inventory. They said that they could not put my membership on hold or even skip a few months at a time. The stated if I wanted to skip one month, I would have to manually log on during a very short window every month and skip a singular month's membership. I want to cancel this membership so very badly, I don't want any more hassle or charges because I didn't make their skip one month window every single month on time, but I don't want to loose all of the credits and points that I have already paid for. They stated I could cancel my membership, loose my points, and afterwards use my credits to pay an inflated price on merchandise. I tried to just spend all of my credits at once and cancel, but had to return much of my order for fit and quality reasons. It is going to take me so very long to spend all of these credits. I feel bullied into a corner and there is no way out.

I just saved my card details just for buying next time but honestly I don't when they start my VIP membership and start to deduct amount from my card.

The clothes are nice and feel well made but there isn't a lot of variety. I also could never get a matching outfit because there wasn't enough stock.

Got a great deal on very nice shorts but wasn't aware that in the fine print I was joining a club for over $50 a month. My bad.

If I could give zero stars to Fabletics I would. I was given 2 pairs of leggings as a gift by an ex boyfriend, I called customer service 3 times I was supposed to receive an email with store credit that never came, so I called back the next day and was told that I could not return or exchange my leggings unless I contacted my EX boyfriend to speak with them about returning them after I provided the order number and all the other information they could possibly need from me to return these leggings. I also told them I would give them my information, credit card and email to have them just issue store credit for the 2 pairs that had never been worn and were in perfect condition. It was also the SUPERVISOR that I spoke to that told me in order to return or get store credit I had to contact my ex which is absolutely unbelievable because I was only asking for STORE CREDIT to buy more things from them. Fabletics you have officially lost my business should not have been so difficult for me to return leggings that were given to me as a gift, and terrible customer service from the so called "supervisor".

The most comfortable and durable clothing
Love my fabletics

I would describe them as used car salesman- the more I wanted to leave the VIP program the more "deals" they had to offer.

A few years back I saw a women at the gym in a pair of leggings that I loved! When I asked where she got them, she told me Fabletics. When I looked on the site the leggings I loved were not there. Fast forward a year 1/2 later and I saw them and joined their membership. The fit was okay, the quality was decent and overall I was happy with my first purchase. The second purchase was a sports bra that is unsupportive and ill-fitting but the leggings were good. My negatives are the skip a month in order to not be charged, I missed two but they did offer me a one time adjustment. What is disappointing and a hassle is trying to use the $49.95 credit. If the item is on sale, you will be charged at the full price which I learned on my second purchase. For the last 10 months I have been trying to use my credit and it is challenging because I do not like any of the $49.95 options, I do not need additional leggings so I do not want to pay more than the $49.95 just to utilize a cash value credit. Some of the leggings I do like are under $49.95 which is infuriating as it means again I need to spend more than $49.95 to utilize the full credit. On top of that I was shopping the recent 60% sale and missed out as I was trying to figure out what was going on with my cart. Masks were $2.38 but when I had 3 in my cart it changed to the $3 for $15 which made my cart more expensive by $10 than before which did not add up. The games that are played with the pricing is deceiving and dishonest. Further, when I got it sorted and went to checkout, the pricing in my cart doubled as the sale was over. This was the final headache for me and once I find something I can use my $49.95 for I am going to cancel. The quality is similar to the Gap and the Gap is cheaper and straight forward on pricing. Overall disappointed and thoroughly annoyed with this "VIP membership" - more like an exclusive to a headache and disappointment.

That was my first time ordering with Fabletic. I got 2 pants 2 sports bras and 1 tank top. True to size, great quality and very comfortable!

My account keeps getting charged $49.95 - they scammed my daughter -- she didn't even know they had signed her up for it. I'm disputing through my credit card company -- STAY AWAY FROM THIS SITE!

I ordered the two short leggings, Small.
Size is perfect, I am 5''5' 132lbs.
Received them fast.
Great quality!

I cancelled my account after being a member for a year, had 2 credits on my account at this time. When I went back to use a credit a short time later, I couldn't do it online since my account was inactive and was told I had to call and have a cust svc rep help me., conveniently all the outfits I wanted were not in my size so I didn't place an order at that time. Went back at a later time and there was only ONE credit on my acct! I emailed them and they said 1 was converted to a gift card that had been emailed to me., but had they communicated this to me they would have known that I had a NEW email
Address! So went thru a hassle of getting a new one re issued to new email and NOW, because I'm not a member, although I had 2 credits, equivalent to 2 outfits, they're charging me an outlandish price for 1 outfit, so I only get 1 outfit out of my 2 credits and with my leftover money they won't send me a refund check they'll leave it on my account for me to use... Like I'm EVER going to order ANYTHING from this company ever! This is the WORST company I've ever dealt with! Totally hijack your hard earned money!