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Fabletics has a rating of 3.1 stars from 11,624 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.
Proactively asks for customer feedback
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Ive been a VIP member now for 2 years and it was the best thing ever to be apart of. I love the different colors, sizes and fits they offer and the price is what keeps me coming back. I give their clothes as gifts to all my friends and family all the time.
I really don;t have time to think about when I should buy something or just pay in money every month. I guess I still don't fully understand how it works. No disrespect to the company or the plan but I have six email accounts. All for different aspects of my life. Four are for work. I don't always check them all every day so I miss the reminders the company sends. Plus, I feel as if In am forced to buy something every month. I don't need that much stuff`. I am going now to cancel my membership, not because Fabletics has done a bad job, the plan just isn't for me.
I think Fabletics has some of the cutest workout clothes available. The shipping is pretty quick and customer service has been great.
Date of experience: March 15, 2022
Hello Krista,
We are happy to know that you had a great shopping experience with us! We always make sure to make cute and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
I ordered two items and only got one. The other one is still saying the label was created but no further update.
Date of experience: June 1, 2022
Hello Daysi,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I just purchased two of the high intensity bras and I love how supportive and comfortable they are. I'll be getting more!
Date of experience: April 4, 2020
Hello Pam,
Wow! We are happy to hear that your order fits well! We always want to create unique designs for our valued members like you!
Best,
Nelle
They have adorable styles and great deals. I get so many compliments on my leggings and sports bras. Everything is great quality.
Date of experience: July 5, 2019
Hello Sarah,
Thank you for shopping with us. We appreciate your business. Fabletics goal is to provide high-quality products and attentive member service to valued members like you. We hope to meet and exceed your expectations!
XO,
Ivy
I really love the fit and feel of Fabletics but I don't order much b/c colors and sizes are always so limited.
Date of experience: June 1, 2021
Hello Ashley,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the availability of our products. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I've been a loyal customer since 2016 and 90% of my leggings are Fabletics. Amazing quality, for a fraction of the price.
Date of experience: August 1, 2022
Hello Elisabeth,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your leggings! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a great day!
Best regards,
Chad
Products are great will love to be able to shop more but can only do when on sale regular price are high,
Date of experience: June 3, 2021
Hi Andrea,
Thanks for your effort in writing a review of our pricing! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
I love their products, I've never gotten something I didn't absolutely love. They are there to answer any question you may have.
Date of experience: October 5, 2022
Hello Jaimi,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
Don't like newer styles. Hard to find things that fit the way I want them to. Favorite styles are always sold out.
Date of experience: February 15, 2022
Hello Kathryn,
Thank you for writing a review! Your feedback on the new style is important to us, and we would like to address your concern. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
Variety of items and colors for reasonable price. The only draw back is the monthly charge if you miss the skip email.
Date of experience: August 4, 2022
Hello Raeanne,
Thank you for taking the time to leave a review. Your feedback about the monthly charge is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
I never have a negative review, I receive all my items on time, no malfunctions, in the stores the employees are amazing
Date of experience: December 1, 2022
Hello Kiana,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Easy to shop, delivery is quick and accurate, Great sale values and incentive Fabletics leggings last twice as long as any others
Date of experience: December 1, 2022
Hello Clairemarie,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
The shorts I bought are great. The One pants no. It'd too much money to be a VIP based on the offerings.
Date of experience: February 16, 2022
Hello Ray,
Thank you for taking the time to write your review. Our Member Services team will get in touch with you to further assist you with your product and VIP concerns.
Best,
Bella
Poor fabric quality,the size is very confusing, I purchased 2 leggings one came so tight and the other one Is so lose, very uncomfortable.
Tip for consumers:
Don’t buy it
Products used:
Leggings
Date of experience: December 1, 2022
Hello Catia,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I am going to preface this by saying that i understand how the VIP program works. As a new customer i was going to take advantage of getting two pants for $24. I picked two pants and then started to look at tank tops. All of the tank tops had a price that was scratched out and replaced by a VIP price. Then under the VIP price, in RED there was an "introductory price".
There was no information anywhere about the introductory price. Since it was in bright red, i assumed that it was a special price for a first time purchase. Then when i put the items in my cart, it went to the VIP price ( which was higher)
Here is the real issue now. I contacted customer service on Chat. They were busy so i waited and eventually got kicked off. Then i tried again and waited. Eventually someone addressed me. When i asked my question, nothing happened. Then i was kicked off again. This time i called into customer service. I explained the situation to the rep and he started to explain the how i can only get two pants for $24 or one outfit for 70% off. He was not able to tell me why the introductory price was not showing up. Then i got his manger on the phone to eventually explained that i can only have one promotion at a time ( which makes sense) but then he told me that if i was getting 2 pants for $24 then the intro pricing would not apply, Infact the introductory prices does not really exist. What they really mean is that if you don't get one of the two promotions then you get two items for 50% off ( which is the introductory price)
All of this would be fine if it was explained on the website. They should not put an introductory price on all of their stuff it that price does not apply to you. They could at least put and asterisk that says the intro price is only valid for two items and cannot be combined with other promotions on a first time purchase.
Date of experience: February 2, 2018
Hello Tiana,
We’re sorry to hear about what sounds like a frustrating experience. Our member services team will get in touch with you right away. Thanks!
Best,
Sherry
Been a customer for a couple years now. Love all the clothes, my only complaint is when my favs sell out before I can get my hands on them lol.
Date of experience: November 1, 2022
Hello Amanda,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
They sent me the wrong size twice. I mailed their stuff back to them. They refused to refund me saying they fulfilled the order.
Date of experience: December 8, 2021
Hello Laurel,
Thank you for writing a review regarding your refund. For further assistance, our Member Services team will get in touch with you within 48 hours.
Best,
Nelle
I hardly write a review or even have a customer service issue, but Fabletics was amazingly unhelpful. I placed an online order (*******) on 2/26 for gym shorts. I called that it said delivered on 3/5 but was NOT delivered or received by me. They advised me to wait and see if it showed up, it did not. I contacted again on 3/10 and was told a replacement shipment was going out and I would be getting a tracking number. I waited, and heard nothing. I contacted again on Thursday 3/18 and was told to wait another 48 hours. I waited 48 hours and contacted again on 3/22 and was told the systems were down and could not be helped. At one point, in the middle of this dispute a rep tried to push me to sign up for the monthly subscription deals - which I thought was completely laughable and tone deaf seeing as how I couldn't get my package or help from any employees! I contacted seller again on 3/22 and was again told by a representative that a shipment would be coming to me and a tracking number would be sent to me. By 3/24 and I had not received shipment confirmation so I contacted seller again and the rep Rhona doesn't have information on this order and I have to start all over. This has been almost a month now with a dozen attempts to get my order. I told the rep that morning that if a shipment has not been sent after this long and multiple reassurances from the company that I just need a refund. I have not heard back from Fabletics since, never received my order, and have not gotten a refund. I wish I had done some research on this company and seen all of the other negative interactions others have experienced as well.
Tip for consumers:
Spend a little more and go to lululemon.
Products used:
Haven't received them yet 4 weeks later.
Date of experience: March 30, 2021
Hello Matthew,
Thank you for sharing your overall experience with Fabletics, especially with your package. We deeply value your business with us! Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
Anytime I place an order I'm never disappointed, I love the high waist tights and medium hold sports bras
Date of experience: March 15, 2022
Hello Jasper,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
Whenever I get a notice of a sale, they never have my size in stock.
Date of experience: December 1, 2023
Hello Alyson,
It is with great regret that we received your feedback regarding the availability of our products. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
Great room for my girls! Better design then my last jumper purchase.
Date of experience: March 1, 2024
Hello Anais,
We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. We hope that working with us will always be enjoyable for you. Enjoy your day!
Best,
Lia
I have been looking for good fitting workout outfits. Love my piece's and will be ordering more.
Date of experience: August 4, 2023
Annoyingly impossible to cancel. They only allow cancelation through a phone line that they don't answer timely.
Date of experience: January 13, 2022
Hello Zachary,
We truly apologize for your experience with our Member Services Team.! Your feedback is important, and we would like to make things right. A representative from our Member Services Team will email you right away to further assist you.
Best,
Mary
I got a great deal with my first purchase, and I love the clothes! They're suuuuper cute and very comfortable, too. Definitely worth it.
Date of experience: February 8, 2019
Hello Elahe,
Awesome! Thank you for the shout out! We're so glad that everything worked out for you. We here at Fabletics try our best to provide the best service and unique style at an affordable price! Have a great day!
XO,
Ivy
Canceled my membership in June and then got charged again in July. Awful service. Had to fight the charge with my credit card company.
Date of experience: September 1, 2022
Hello Catharina,
Thank you for your review. For assistance with the charges, our Member Services Team will get in touch with you right away.
Best,
Renz
Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.
Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.
Hello Jessica,
Thank you for taking the time to leave feedback! We'd be delighted to assist you further with your concerns about the sizes of our products and the VIP Membership. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz