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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 11,589 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    820
  • Value
    828
  • Shipping
    805
  • Returns
    573
  • Quality
    789

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.3%
Positive
1,646
Neutral
268
Negative
1,174
View ratings trends
227
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How would you rate Fabletics?
Top Positive Review

“Love the product, service and all the new collections being added”

Joseph A.
12/16/24

Ive been a VIP member now for 2 years and it was the best thing ever to be apart of. I love the different colors, sizes and fits they offer and the price is what keeps me coming back. I give their clothes as gifts to all my friends and family all the time.

Date of experience: 12/6/24
See positive reviews
Top Critical Review

“I should never have joined”

James S.
12/16/24

I really don;t have time to think about when I should buy something or just pay in money every month. I guess I still don't fully understand how it works. No disrespect to the company or the plan but I have six email accounts. All for different aspects of my life. Four are for work. I don't always check them all every day so I miss the reminders the company sends. Plus, I feel as if In am forced to buy something every month. I don't need that much stuff`. I am going now to cancel my membership, not because Fabletics has done a bad job, the plan just isn't for me.

Date of experience: 12/6/24
See critical reviews

Reviews (11,589)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (1787) vip membership (464) credit card (337) kate hudson (211) vip member (271) sports bras (284) workout clothes (147) shopping experience (71) quality products (130)
Thumbnail of user samr879
Massachusetts
1 review
0 helpful votes
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January 4th, 2023
Verified purchase

It was good i think that i will buy from them again they make a very good product for my son

Date of experience: January 4, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Sam,

We are glad you are enjoying our products! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user brettw190
California
2 reviews
0 helpful votes
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November 4th, 2022
Verified purchase

The clothing is great, and there are deals aplenty, but the monthly opt-out to avoid paying for a "credit" is tiresome.

Products used:
jackets, pants, sports bras

Value
Shipping
Quality

Date of experience: November 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Julie,

Thank you for your review. Our Member Services Team will contact you right away to address your concern about the Monthly Credit.

Best,
Renz

Thumbnail of user christinen86
Pennsylvania
1 review
0 helpful votes
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September 19th, 2019
Verified purchase

If I felt like doing a review when I received the first email, I would've done it. Stop emailing me please...

Date of experience: September 16, 2019

Thumbnail of user anthonyc1461
Nevada
1 review
0 helpful votes
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July 17th, 2021

They barely have any clothes to pick from as a vip member. Don't sign up for vip membership, it's a scam!

Value
Shipping
Quality

Date of experience: July 17, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Anthony,

Thank you for the feedback! We are sorry to hear that you dislike our VIP membership. We are continuously striving to satisfy our member's needs as much as possible so we will be reaching out to you within 24-48 hours for further assistance.

Best,
Jane

Thumbnail of user courtenayj2
Canada
3 reviews
0 helpful votes
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December 1st, 2022
Verified purchase

Having to pay over 55$ per month for a membership is so silly. A membership at that price should be yearly.

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Courtenay,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.   

Best,
Renz

Thumbnail of user joycej492
Maryland
1 review
0 helpful votes
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November 1st, 2022
Verified purchase

It was an absolutely terrible experience. I feel like this is a scam. I would never ever recommend this to anyone.

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Joyce,

Thank you for sharing your shopping experience online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user ashleyr984
Canada
1 review
0 helpful votes
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May 19th, 2022
Verified purchase

It was a horrible experience I've asked four times for a return label and have yet to one sent to me.

Date of experience: May 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ashley,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the return label. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user dennisc656
Missouri
1 review
0 helpful votes
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August 1st, 2021
Verified purchase

Well, I thought 2 for 24 bucks. I got one and paid 49 bucks extra lured to a subscription. Not good.

Date of experience: August 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Dennis,

We appreciate your feedback on our VIP deals and offers! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Thumbnail of user ainsleeb1
Rhode Island
1 review
0 helpful votes
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August 4th, 2021
Verified purchase

Fabletics has great quality merchandise. I have had to do returns and exchanges also and those were very quick and easy.

Date of experience: August 4, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ainslee,

We are delighted to hear that you had a great return and exchange experience with us! We always make sure to give you the seamless shopping experience possible. Rest assured we will continuously create more sizes and the highest quality products to choose from. Have a great day!

Best,
Nelle

Thumbnail of user emillya1
Florida
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

My experience at your store has always been a positive one. Your staff is very serviceable and knowledgeable on your product

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Emilly,

Thank you for the great feedback regarding our Member Services Team and the products we have. It has been a pleasure doing business with you! Have a fabulous day!

Best,
Lia

Thumbnail of user shellyw76
Florida
1 review
0 helpful votes
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June 12th, 2020
Verified purchase

I loved the leggings, but within a few months holes started to form on the inside hem just above the knee.

Date of experience: April 4, 2020

Thumbnail of user shannong253
Washington
1 review
0 helpful votes
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June 4th, 2020
Verified purchase

I love the online shopping. The website is very easy to navigate and it pretty true to actual colors of items.

Date of experience: June 4, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Shannon,

Wow! We are happy to hear that you are satisfied with our website! Thank you for showing us some love! Rest assured we will continuously create unique designs, highest quality, and affordable products to choose from. Have a wonderful day!

Best,
Nelle

Thumbnail of user amandah1238
Texas
1 review
0 helpful votes
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June 1st, 2021
Verified purchase

A bit confusing w purchasing using a credit and skipping a month. But once I used those features, it became easier

Date of experience: June 1, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hi Amanda,

Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in quality just for you!

Best,
Cathy

Thumbnail of user jamiem926
Minnesota
1 review
0 helpful votes
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August 4th, 2022
Verified purchase

Did not give me my whole order and overcharged me Talk to somebody about a refund and still never got it

Date of experience: August 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jamie,

Thank you for your review. For assistance with the refund, our Member Services Team will get in touch with you right away. Thanks! ​

Best,
Renz

Thumbnail of user jillm902
Illinois
1 review
0 helpful votes
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November 1st, 2022
Verified purchase

Fabletics is a staple item in my closet. The products are trendy, well made, wash well, look great, and are comfortable.

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jill,

Thank you for the feedback! We're so glad that everything worked out for you. At Fabletics we always do our best to provide the best service and unique style at an affordable price! Have a great day!

Best,
Mary

Thumbnail of user samanthat338
Massachusetts
1 review
0 helpful votes
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February 17th, 2022
Verified purchase

I love the options but the main prices I want are not covered with my credits or don't come in long.

Date of experience: February 17, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Samantha,

We appreciate your feedback on using your credit! We will be emailing you right away for assistance.

Best,
Cathy

Thumbnail of user deenap5
South Carolina
2 reviews
0 helpful votes
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February 16th, 2022
Verified purchase

Some items have been great, others not so much. The seams are very rough and scratchy and the leggings run small.

Date of experience: February 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Deena,

We appreciate your feedback on the fit and quality of your purchase! We will be emailing you right away for assistance.

Best,
Cathy

Thumbnail of user erinl174
Texas
1 review
0 helpful votes
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June 12th, 2020
Verified purchase

I have not been very impressed with the quality of the clothes. This is in the fabrics, stitching and overall fit.

Value
Shipping
Returns
Quality

Date of experience: May 1, 2020

Thumbnail of user lindac134
Michigan
1 review
10 helpful votes
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October 13th, 2015

I have asked/called Febletics twice and I am still being charged 49.99 for the VIP account which I did not ask for, They tell me I won't be charged again but one again I have been charged.

Date of experience: October 13, 2015

Thumbnail of user raulc148
California
1 review
0 helpful votes
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October 7th, 2021
Verified purchase

The worst experience I have ever had buying online from any brand.
I liked the shorts. I liked them so much that I recommended them to my family. Guess where my family lives... We all have the same address. So they did not respect my recommendations (they offer credit of $40 if you refer a friend), they canceled the orders of the three referrals I made, and then did not let me get the VIP discounts - the ones I was supposed to get as a VIP member. They thought I was scamming. I called and contacted them various times to clarify; other members of my family did as well. We each explained and gave a lot of information about us, enough to describe and clarify the case for them. They said they were going to escalate the issue and solve it. I never heard back from them with the solution.
Then there was this item with an additional discount for VIP members. The price for me changed when I added it to the cart. I asked the reason for it and GOT IGNORED on the Facebook chat. I called after that, and they told me they were going to solve it; they also told me again they would "escalate it"... I had the same result again; no response at all.

So, as a customer, they made me explain more than I should have; they ignored me, did not respect their offers, and made me feel weird because I was being treated as a scammer. Therefore, just the worst experience I have ever had buying online. I liked the shorts, but they are not the only ones offering good shorts. I am never buying anything from that brand. It is not worth it.

If they cannot help me with something that should not be that complicated, I don't want to risk having a different issue in the future after knowing the customer service they provide.
The best recommendation I could give any person reading this is: Stay Away from this brand. There are so many other good options.

Date of experience: October 7, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Raul,

We sincerely apologize for the negative experience you have encountered with Fabletics. We deeply value your business with us and we'd like to make it up to you. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user abb10
Wisconsin
1 review
1 helpful vote
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December 2nd, 2020
Verified purchase

Real scammy vibes. Dont join and you wont get the money taken out for a "credit" that you have to buy a certain product from. Wasted money on them.

Date of experience: December 2, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Abby,

Thanks for writing a review regarding our products and services. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user alejandror285
California
1 review
0 helpful votes
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March 4th, 2024
Verified purchase

I use this shorts for training and I love the material and the great prices..

Date of experience: March 4, 2024

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Alejandro,

We are glad that you are satisfied with the items you purchased. Rest assured that we will continue providing great products at reasonable prices. We hope you will always have a wonderful experience with us in the future!

Best,
Allison

Thumbnail of user jenniferw247
New York
1 review
3 helpful votes
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October 7th, 2017

This company is such a scam and very frustrating to deal with. I got lured in with the discounted initial purchase and before I knew it I was a "member" (and I use that term very loosely). Once I was trapped, I tried using my "member credits" but even on the first day of the month when "Kate's new picks" came out, my size would inevitably be "unavailable" even though I'm a size small which I assume is what 85% of their potential customers would be. I couldn't even use the money they took from me. After a year, they took my "member credits" (which is the $49.95/month that they automatically charge unless you "opt out" which used to be 1-2 days and now is 5 days) because they "expired" and finally issued me a gift card after complaining. I finally placed an order to use my gift cards, however the site never asked what form of payment I wanted to use and automatically charged my credit card. There is no way to cancel the order after it's placed (even if the item hasn't shipped yet!). I called the number on the gift card but it was Sunday after hours and no one was available, so I e-mailed them right away but never received a response. I followed up on Tuesday and was told I had to call Fabletics directly. When I called they told me that the item was shipped that day and they couldn't adjust it in the billing system to use my gift cards. When I asked to speak the a Supervisor I was told she was busy and would call me back in 15-30 minutes (shocker I never got a call back). I called again on Wednesday and after telling my story all over again was told the same thing and then spoke with a supervisor who told me I would need to physically return the item and wait for the credit to be issued and then reorder it. Whoever is running this company is doing a terrible job. Does it make any sense to incur the shipping expense 3 times for something that could easily be resolved with an adjustment in the billing system?

Date of experience: October 4, 2017

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Jennifer,

We are very sorry to hear that you are not happy with the service we provided. Please Allow us to contact you within 24-48 hours to make things right.

Best,
Sherry

Thumbnail of user ameliam8
GB
1 review
11 helpful votes
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March 10th, 2016

The clothes are advertised for much more than their worth - don't be fooled. THE COMPANY WILL RIP YOU OFF, TAKE A MONTHLY CONTRIBUTION (£44 PER MONTH) AND REFUSE A REFUND The customer service team are an appauling array of people who have no sympathy and do not care about the customer. Do yourself a favour and DO NOT purchase from this company. Infact, we all wish to believe that buying 'online' is the new and 'so much safer, faster and easier'. Well, Fabletics are a perfect example of why we should all go back to BUYING FROM SHOPS. I hope that onlin website dont all turn into this forcing us to abort buying onine and returning to the shops as it would be a waste of brilliant technology - unfortunately, Fabletics abuse these rights! Oh and if you do decide to sign up anyway, dont sign up to VIP (which means no discount unfortunately). My first item, which i purchased for £22 actually cost £66 with a further 'tip' to Fabletics of £44 for the next month. Do not buy from Fabletics - once they have your money they no longer give a damn!

Date of experience: March 10, 2016

Thumbnail of user taniss6
Canada
1 review
0 helpful votes
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November 10th, 2020

I have been a VIP Member for quite some time and had even left for a bit and rejoined when they expanded their sizing. My biggest complaint has to be their inconsistent sizing for being exclusively online. I've had items run large, just right and too small. Things will also fit oddly with weird cuts around the bust area or tight everywhere but sagging along the crotch whereby you continually pull up your leggings. As someone who wears the clothes strictly for working out I absolutely hate when I'm have to continually pull up my pants. I've purchased the bra tops in my correct size to struggle to get it on because the compression is over-kill or there is severe side-boob fallout. Petite sizing is still 2" too long.

The reason I pulled out of my VIP this time around was the continual issue with stock availability. You become a VIP not only to take advantage of the cheaper pricing but also to have access to the newest styles first. Every month I'd sign on the minute I got my notification that my styles where available. Within minutes sizing and items would be sold out, as well, I would put an item in the cart, checkout, pay and in a couple of days get notified that the item sadly was sold out and they could not fulfill the order. And the site would often bugger up whereby you couldn't sign in, crashing and finally I'd get in and items... gone. I called in to complain and the Customer Service Agent really didn't care, stated I should sign into my account the minute the notification was received. Clearly was not listening, as I had been doing that. I decided that was it. Clearly my business didn't matter and asked to cancel.

When you cancel you loose all your VIP points that you have collected even if you decide to rejoin, those are gone forever. Just a $#*! way to do business. The competition is "a plenty" out there so keep shopping and don't fall prey to their so-called "deal" and "VIP" Membership. The perks you get with the Membership take forever to build up and you can only use the points to preselected items that are just leftovers from what did not sell on the site at regular pricing. Speak with your money and move on. Glad to be rid of it.

Date of experience: November 10, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Tanis,

We sincerely appreciate the feedback you shared regarding your overall experience with us! We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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