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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 11,516 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    821
  • Value
    829
  • Shipping
    806
  • Returns
    574
  • Quality
    790

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.5%
Positive
1,614
Neutral
264
Negative
1,138
View ratings trends
227
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How would you rate Fabletics?
Top Positive Review

“Love the product, service and all the new collections being added”

Joseph A.
12/16/24

Ive been a VIP member now for 2 years and it was the best thing ever to be apart of. I love the different colors, sizes and fits they offer and the price is what keeps me coming back. I give their clothes as gifts to all my friends and family all the time.

Date of experience: 12/6/24
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Top Critical Review

“I should never have joined”

James S.
12/16/24

I really don;t have time to think about when I should buy something or just pay in money every month. I guess I still don't fully understand how it works. No disrespect to the company or the plan but I have six email accounts. All for different aspects of my life. Four are for work. I don't always check them all every day so I miss the reminders the company sends. Plus, I feel as if In am forced to buy something every month. I don't need that much stuff`. I am going now to cancel my membership, not because Fabletics has done a bad job, the plan just isn't for me.

Date of experience: 12/6/24
See critical reviews

Reviews (11,516)

Rating

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Reviews that mention popular keywords

customer service (1787) vip membership (464) credit card (337) kate hudson (211) vip member (271) sports bras (284) workout clothes (147) shopping experience (71) quality products (130)
Thumbnail of user dianam355
New Jersey
1 review
0 helpful votes
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December 4th, 2019
Verified purchase

It's not fair that the members can't use the credit in the promotions it doesn't make any sense, that's why I didn't make any purchase

Date of experience: December 1, 2019

Thumbnail of user vivianc156
California
1 review
0 helpful votes
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October 4th, 2019
Verified purchase

I love all of my bottoms and tops. I'm not in love with how the sports bra's fit, but love the styles and the way everything else fits.

Date of experience: October 1, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Vivian,

Thank you for the kind words that you've said about Fabletics! We are always inspired by giving you high-quality products at an affordable price because of your trust and love for us. Have a nice day!

XO,
Ivy

Thumbnail of user stephaniev82
New York
1 review
0 helpful votes
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October 4th, 2019
Verified purchase

Amazing staff and great quality clothing! The staff treated me like I was their best friend and helped me choose outfits that I can hit the gym with!

Date of experience: October 1, 2019

Thumbnail of user laurav138
New York
1 review
0 helpful votes
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March 15th, 2019
Verified purchase

I enjoy the products that Fabletics has to offer and like the option of being able to choose when I wish to receive new items.

Date of experience: March 12, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Laura,

We are pleased that you have chosen our showroom here in Fabletics. We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!

XO,
Ivy

Thumbnail of user jenna112
Texas
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

I continue to love the fabletics brand! I never have an issue with the clothing and love the new looks that are always coming out.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jenn,

Thank you so much for taking the time to share your great experience with us! We take pride in knowing our members are happy with our products and services. Have a great day!

Best,
Dean

Thumbnail of user suzannes307
Florida
1 review
0 helpful votes
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July 4th, 2019
Verified purchase

The service is always fantastic in the store. Clothes for so well- the few times I called the service was also good. Love the variety to choose from

Date of experience: July 1, 2019

Thumbnail of user susanh2898
Virginia
1 review
0 helpful votes
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February 12th, 2022
Verified purchase

I order for myself and my 2 daughters and the outfits are great. My only complaint is they don't always have the size I need.

Date of experience: February 12, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Susan,

We appreciate your feedback on your shopping experience with us! We will be emailing you right away for assistance.

Best,
Cathy

Thumbnail of user erinb625
Oregon
1 review
0 helpful votes
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June 7th, 2022
Verified purchase

Everything fit amazing and the sizing is pretty true. Quality is spot on and if you become a member you can actually save a ton

Date of experience: June 7, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Erin,

Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!

Best,
Lia

Thumbnail of user bellap48
Colorado
1 review
0 helpful votes
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February 16th, 2022
Verified purchase

I absolutely love my leggings. They are so good to work out in or even to chill, and they even have pockets! I highly recommend.

Date of experience: February 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Bella,

We love your wonderful review! We aim to provide you with products that are not just best in style but with great fit and quality. It's a goal met for us knowing that you are satisfied!

Best,
Cathy

Thumbnail of user vincev55
New York
1 review
0 helpful votes
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September 2nd, 2022
Verified purchase

Read the fine print before you make a discounted purchase. You need to read everything or you will be automatically signed for a monthly charge.

Date of experience: September 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Vince,

Thank you for taking the time to leave a review. Your feedback about the VIP membership is important to us. Our Member Services team will email you right away to assist you.

Best,
Clark

Thumbnail of user yasaminc
Canada
1 review
0 helpful votes
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November 10th, 2022
Verified purchase

I placed an order yesterday with my VIP account that I have kept since August. The agents were very helpful in honouring a price match so i went ahead and confirmed the order and got charged for it. Then this morning I see that the account was cancelled without my knowledge and my order too. When I called the support team they tell me it is because I had multiple accounts from the past. These accounts are from over the years and I havent been using them. I have ordered so many things from fabletics and have been telling everyone to buy from fabletics because I am a fan of your brand. I have shoes, bras, tops from your brand (so not just the 2 leggings for $24 FYI). But it is very unacceptable that you cancel my account without notice and your agent goes on trying to humiliate me for having multiple accounts. She says there was a "hard cancel" on your account prob because you had many accounts and then goes on to list all the accounts that I have had over the years as if I am trying to hide something or deny that I have had many accounts. I am very well aware of the accounts I have had over the years, your website did allow me to do that for years with no problem. Then I tell her that my order this time was from VIP account that I have kept since Aug (I was gonna order a lot more in black friday btw). When I tell her I should have been notified before cancelling all she says is that "I didnt do this, it was somebody else" and "well you had to follow the rules which was having one account only". Not only there is a language barrier in the communication with this agent, she also didnt want to listen to my complaint and kept trying to cut me off. Just letting you know as a big fan of your brand, I am very disappointed with this service. I called to reactivate my account and reorder my items but instead I was just shamed. I am very well aware that I had many accounts but they werent supposed to be active (i used to cancel them always not to get charged monthly fees which is where they scam people the most btw). When I raised my concerns through Facebook chat and they are like 'sorry your account was cancelled and you felt humiliated, is there anything else I can help you with?'

Service
Value
Shipping
Returns
Quality

Date of experience: November 10, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ross,

Thank you for your honest feedback! We are sorry to hear that the order you have placed was canceled.   Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user raea85
Canada
1 review
0 helpful votes
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May 19th, 2022
Verified purchase

The website is so frustrating
I would probably buy more often if it wasn't so hard to use on the phone especially

Date of experience: May 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Rae,

Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our website. Our Member Services team will contact you right away for further assistance.

Best,
Zeth

Thumbnail of user vanessaj6
Canada
1 review
2 helpful votes
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April 24th, 2015

Just recieved my outfit today. Very impressed with the quick turn around and the quality. Very comfortable. Definitely will be ordering more!

Date of experience: April 24, 2015

Thumbnail of user jasonm2551
Jamaica
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

Great apparel; but the sit is a bit clunky. Could use a better cart process; and a more smooth mouseover on products.

Date of experience: June 1, 2022

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hi Jason,

Thank you for providing feedback about the website! We always welcome the opportunity to improve our products and services. A representative from our Member Services Team will be contacting you right away.

Best,
Kim

Thumbnail of user roxil1
Florida
1 review
0 helpful votes
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February 16th, 2022
Verified purchase

I love flabetics their clothes are of very good quality without hesitation I would be a vip member again I recommend it

Date of experience: February 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Roxi,

Thank you for sharing your wonderful experience with the quality of our clothes. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

Best,
Mary

Thumbnail of user sashar71
Canada
1 review
0 helpful votes
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December 23rd, 2021
Verified purchase

I previously had a membership and was satisfied with the quality of their clothing. I discontinued but closer to Christmas this year, I decided to reinstate the membership so I could purchase some gifts. I ordered a batch of items the first time around with no issue. The second order I placed, I was very disappointed - every item in the order came in incorrect. I didn't receive a single thing I ordered, it seems the warehouse must have mixed up the order. I then call in and there is no resolution except that I must wait 48 hrs and they will investigate and call me. I don't hear from them in 48 hours so I call back, this time they say your account is on restriction. I ask what this means and they say, your closed account was registered to a different email than this new account so we can't help you with your order till that's resolved. We will call you in 25 hrs. I ask to file a complaint with really no recourse to do so - since again my problem is that they sent me totally incorrect items and that seemingly is still not getting resolved after my 2nd and 3rd call. After spending $250 USD on this order you would think they would care to correct it, but no of course not. Needless to say the call back in 24 hrs didn't happen. So I call again for the 4 th time and am told to hold as they look into the order and the notes from their "back office" - of course the phone gets disconnected. I call for the 5th time now and we are talking 5 calls within 6 days - to be told I need to ship the items back at my own expense. I was horrified and very angry by this point. I once again asked who can I escalate this to. I was given a number so I guess I will make a 6th call and see if I get anywhere. Needless to say I canceled my membership and will never give a business with this type of horrible disgusting customer service my money. I'm disappointed because I did like their clothing.

Service
Value
Shipping
Returns
Quality

Date of experience: December 23, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Sasha,

Thank you for writing a review! We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you within 24-48 hours.

Best,
Chad

Thumbnail of user alexag51
California
1 review
0 helpful votes
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February 4th, 2021
Verified purchase

The pair of leggings I recently bought aré see through. They are thin material and can see through them when working out.

Date of experience: February 4, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hi Alexa,

Thanks for your effort in writing a review! We are sad about the negative experience you had with the fit and quality of your purchase. We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Thumbnail of user tammyn267
North Dakota
2 reviews
6 helpful votes
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February 12th, 2022
Verified purchase

I try to find my size and it is always out of stock. I login to skip a month and it don't work. The only good thing is I can call and get a refund

Date of experience: February 12, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Tammy,

Thank you for taking the time to leave a review. We are sorry to hear that you are not pleased with our selection and skip-the-month feature. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user dianag860
California
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

It takes to long to view an image and then I have to start all over when I want to continue my search. It really slows down my shopping experience.

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Diana,

We are very sorry to hear that you have encountered a problem navigating the website. Our Member Services Team will get in touch with you right away. Thanks! 

Best,
Renz

Thumbnail of user heatherm646
New Jersey
1 review
0 helpful votes
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May 4th, 2020
Verified purchase

I have been a member for so many years I have lost count. I love everything I have gotten. When there is a problem, they take care of it quickly.

Date of experience: May 4, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Heather,

Thank you for continuously doing business with us. We love you too, Fabletics promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.

Best,
Nelle

Thumbnail of user lisag599
Barbados
1 review
0 helpful votes
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February 11th, 2019
Verified purchase

Great fit with quality materials. Love the different designs and styles. Great for workouts as well and running errands. Love Fabletics.

Date of experience: February 8, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Lisa,

We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!

XO,
Ivy

Thumbnail of user ashliec8
Pennsylvania
1 review
0 helpful votes
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July 1st, 2020
Verified purchase

Love the quality of the clothes and selection of colors/prints. Unfortunately everything is always sold out and unavailable. Please increase stock!

Service
Value
Shipping
Returns
Quality

Date of experience: July 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Ashlie,

Wow! Thank you for loving our products! We are sorry to hear if you find our selection limited. We value your feedback, so our Member Services team will be in touch with 24-48 hours to assist you further.

Best,
Nelle

Thumbnail of user debras1797
Florida
1 review
0 helpful votes
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September 1st, 2022
Verified purchase

With some items it's tricky to find the correct size but once you find your size I normally love the product

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Debra,

Thank you for taking the time to write a review! We'd be delighted to assist you further with your concern about the sizes of our products. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user franko524
Texas
1 review
0 helpful votes
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September 1st, 2022
Verified purchase

The pants are just alright. But I hate the feel of it. The elastic part also feel very "fabric-y" and cheap.

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Frank,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user rebeccap1357
Ohio
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

Horrible! They say you can skip a month, but then do t allow you to. They just keep charging every month

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Rebecca,

Thank you for taking the time to write a review and sharing your thoughts on our skip-the-month option. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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