Fabletics

I love the products but hate the business model. I hate being treated like a kid and only able to skip the next month subscription on the first 4-5 days of the month. That is dumb. I am an adult and busy. It feels like I gotcha model.

In addition, it feels dumb to pay $59 dollars for a credit and most things are cheaper than that when you purchase them individually. Why do you advertise something for $15 or 1 member credit?

Again, the products are awesome but the model itself is limited and lacks benefit for me. Will cancel after this month.

Both the brown and the purple bled their dye onto my other colored clothes. My clothes were ruined and this was beyond disappointing. The items bled for two washe, and this should be highlighted by the manufacturer. Not the typical "wash with like colors"

I returned half an order in February. They received my order and "processed my return" at the end of February and I haven't received it yet. I've called 3 times and each time I get told that it's with PayPal. I've called PayPal and they don't have it. I had to request a refund receipt from Fabletics, which the customer service had to request from the back office and could take 24-48 hours. Their service is all outsourced and unable to do anything except repeat the same stuff over "your refund was sent, we can't do anything else." I'll never buy anything from Fabletics again and will steer anyone away from this site.

I've had trouble finding a good fit with pants.
29 waist and 34 inseam. Thanks for making them available to me. The ordering system is easy and quick. Very happy with the entire process.

I ordered two pair of leggings on 1/13/21. Almost a month after ordering, I still did not have an ETA of delivery for the order. I understand that there will be delays in shipment due to COVID, but I simply wanted at least an estimated date of delivery. After contacting customer service, I learned that the package had been lost in transit.
Were they never going to let me know that it was lost? Had I not contacted them, I would have lost money and leggings.

The information about how to optimize a purchase on Fabletics is unclear and ambiguous. When realizing that I had inadvertently signed up for VIP membership (the terms of which did not become clear until after I shared information) I called customer service to explain my misunderstanding and to opt out. This proved to be very difficult.

Fabletics is not a good company. The shorts are ok but their business practices are bad. They kind of get you into their VIP membership and they will charge you $49.95 every month. How much clothe do you need from them?
I called last month to cancel and the customer service person told me that it would be cancelled. Guess what, I just got charged again this month. Bad ethics.
Now, I had to spend more time to talk to someone else and cancel again. This time I got the rep's name (Jerry) and he promised me that he would refund me and that the membership will be cancel.
This type of practice are a shame. Good brand do not need to force you to get a "VIP Membership". Good brands know that if their products/services are good, the client will become a natural VIP.

Anytime I visit the site, even if I'm not looking for something in particular, I always find something I end up wanting or buying. There have been a couple times when I want a classic very popular style, where my size is sold out but that's to be expected. But I always leave with something I love. And customer service in the past is always prompt and helpful.

I had almost a year's worth of credits saved up as I went on my weight loss journey, and lost a ton of money when the new year rolled over.

What a terrible way to make money. Customer service kindly told me it was advertised on the website. I've been a customer for many years. When I joined, there was nothing like that. They have lost me FOREVER.

You can easily find much better quality and design for much less price without the scam. Yes they have the weirdest terms that will not make sense or justify your money along with monthly membership money that they convert to member credit and then to gift cards and then make their own rules on these cards and credits whenever they feel like. Is the hell wrong with them?

I liked the intro price point and the product design, but wasn't really excited about the subscription model. I tried it and didn't like the model so I wanted to cancel - where you lost me for life was that you made it very hard to unsubscribe, with multiple gates and other things to prevent it. It felt manipulative and I would not be back as a result.

These are the only workout clothes I wear at this point. Sizing is consistent so I always know everything will fit. There's always something new, and something for everyone. My problem is that I have issues remembering to skip the month so I unfortunately have to cancel if my financial situation changes. BUT, they've now changed it so it's easy to do that too! Highly recommend this company.

Most of the outfits I received all really fit well and are supper comfortable. The only problem is that the pants seem a little more low rise then I prefer. The fabletics website is easy to use and is very user friendly. Everything comes in a timely manner, which is amazing being a Canadian. Love this site and will continue to use it for a very long time.

I have been getting charged $50 a month from Fabletics on a card I rarely use so I didn't notice it for some time. When I finally noticed how much money had been wasted I called customer service to cancel my subscription. The rep was very nice and seemed pretty helpful and I thought everything was all set and done. However, come to find out they skipped 1 month of subscription payment and then have still been charging me for the last 3 months. Great product, but customer service worse them Xfinity/Comcast, therefore, I will never use their service again because at this point I could have bought Victoria's Secret leggings for $200 apiece and still saved money from how much they have gotten out of me.

I finally found the most amazing sports bra. I've been raving about the All Day Every Day Bra. The best feature, aside from it not making my chest look like a tube, is the fact that it had a clasp on the back. The worst part about sports bras is having to wrestle your way into them. Well, I ordered it again in another color, and now it doesn't have the clasp in the back. Super disappointing. Why would you change the best thing about it?

Pleased with the quality and look of the shorts but disappointed that an associate signed my 16 year old up for a recurring $50/ month for some type of membership that he didn't agree on! He's underage and that should have never happened!

If I have only given my email address to Fabletics and haven't bought anything, will i be okay? I read the reviews before purchasing and saw it was a really bad idea... someone let me know! And how can i delete my account!

All the products I have bought fit great and provide enough compression for me to be able to get up and move around (very hard without compression due to a chronic illness). Now, I receive mobility (limited still but some) and fashionable clothes.

I've been a loyal and satisfied customer for years. I've never had any trouble - save for one confusion regarding a return. But that does not affect my affinity to this brand, their level of customer service, and overall quality of products. Thank you!

The product is amazing but unfortunately that's where it ends for this company, when you order the automatically add you as "a member" and charge you on a monthly basis (I was charged $54 per month) then when you try to cancel the membership they give you a hard time, when I finally cancelled the membership I never wanted in the first place I tried to order again afterwards and they cancelled my order twice. This company will be bankrupt unless they change their management quickly.

They sent an email for a sale, I go to the website and choose from the products pictured in the sale page, but apparently they are not a part of the sale. When I contacted the customer service person I was told they have no control over what goes on the website. Umm, then who does? There is a new page created for each sale, why would there be products pictured that are not included. Not all items were pictured on the page, so obviously there was some weeding out.

For the first time I have something to wear that fits and is comfortable to be in

I love fabletics clothing. The downside is the amount of time it takes between ordering and receiving the pieces. It takes FAR longer to receive them than when I order from Amazon or almost any other online site. The other thing I noticed lately (and maybe this will change after the holidays) is that all of the clothing pieces have been priced lower than my monthly charge. Why would I use a credit when the cost for the credit is more than for a clothing item.