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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,782 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,262
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,782)

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Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user mimim11
California
1 review
17 helpful votes
  • Send Message
January 31st, 2016

Thank God for people who shared their horrible experiences so that I could be spared the drama. I had a feeling before I typed my cc#... So I google these reviews...
I agree the site is confusing with false price advertising. God bless you all who stopped me from the drama and headaches!

Date of experience: January 31, 2016

Thumbnail of user lisam115
Maryland
1 review
18 helpful votes
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September 13th, 2014

What a SCAM! In the 'fine print' it mentions the $ 49.95 monthly charge. Seriously? Why on earth would you need to subscribe to an athletic clothing company? If there was a way for Kate Hudson to see what people outside her bubble really think about her ripoff business and she cared maybe she would fix this mess.

Tip for consumers:
Go somewhere else unless you don't mind losing your money.

Date of experience: September 13, 2014

Thumbnail of user benn536
Illinois
1 review
0 helpful votes
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May 2nd, 2023
Verified purchase

They lock your credit card in and won't let you delete it and if you forget to go cancel the "membership" between the 1st and 5th of the month you're automatically charged $60.
I did not sign up for it in the first place and suddenly saw a $60 charge. Makes no sense

Date of experience: May 2, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Ben,

We regretfully note that we received your feedback regarding the VIP program. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.

Best,
Lia

Thumbnail of user daniellef151
Texas
1 review
0 helpful votes
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June 12th, 2020

It's been almost 3 weeks and my order has yet to ship. I was told I would receive free 2 day shipping due to the delay but my account still shows standard shipping. I cancelled my membership because of this today. I placed orders from 3 different companies on the same day and have received all of them. I understand things are slower now but this is rediculous. I wish I would have ordered from a different company. You would think with as much as they advertise they would be more professional, but judging by their low rating and poor reviews posted here they are not too concerned with bettering business operations or quality.

Date of experience: May 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Danielle,

Please accept our sincere apologies for the inconvenience you may have experienced in regard to the shipment of your order. This situation is not ordinary and is not typical of us. We are very serious when it comes to our member's satisfaction. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.

Best,
Dean

Thumbnail of user amberl676
California
3 reviews
0 helpful votes
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March 1st, 2023
Verified purchase

I've been using Fabletics for a few years and used to really enjoy the leggings. I've never liked any other item, including bras, shirts, shoes, and bags, finding them to be of low quality fabric or build. Over the last year, the quality of the leggings has also gone down. The sizing is always way off and the fabrics keep getting thinner. Lately i find they fit more like the leggings at a cheap department store instead of a high-end athletic company. I have canceled my subscription

Date of experience: March 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Amber,

Thank you for providing feedback about your experience with the products you got from us! We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user ashleighf35
Pennsylvania
1 review
0 helpful votes
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February 1st, 2023
Verified purchase

I have a pretty large Fabletics collection at this point, and I've never been disappointed with quality. The ONE isolated time I did receive something with a makeup stain, it was immediately replaced for me at no charge for the return shipping. I just love this brand and will be a lifelong supporter!

Date of experience: February 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ashleigh,

Your love and support as one of our members are highly appreciated. Giving you, excellent service is always a pleasure. We guarantee 100% satisfaction with all products and services you purchase from us. Thank you!

Best,
Mary

Thumbnail of user davidz659
Mexico
1 review
0 helpful votes
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November 1st, 2021
Verified purchase

The first pants I bought where slimmer and tighter from the bottom. Now you are just making them straight and loose and they fit like regular boring pants. Also I've ordered several pants at the same time and one varies too much from the other, meaning that your quality control is very loose.

Date of experience: November 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello David,

We are sorry to hear if you are unhappy with our sizing. We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user anitaa127
Washington
2 reviews
0 helpful votes
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July 1st, 2020
Verified purchase

I've loved every pair of legging and capris. I did buy a pair that had no phone pocket which was very unfortunate. But oh man do they fit great and are incredibly comfortable.
I will say tho the reason for only 4 stars is none of the sports bras or tanks fit right. Its all made for small chested women. And that I am not.

Date of experience: July 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Anita,

Thank you for sharing your feedback regarding the size of your purchase. We value your feedback so, our Member Services team will be in touch with 24-48 hours to assist you further.

Best,
Nelle

Thumbnail of user adiung92
Georgia
2 reviews
0 helpful votes
  • Send Message
September 10th, 2023

Was told can't expedite order, because it's custom. How hard could it be to stick and expedited shipping label on the box instead of a regular one? I'm even wiling to pay for it, but since the option in their drop-down menu does not exist, then it seems a simple tax is just impossible. When I pay $200 for a jersey, I expect a customer service to match.

Date of experience: September 10, 2023

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Adrian,

Thank you for sharing your experience with having expedite shipping on your order. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user bethp43
New York
3 reviews
15 helpful votes
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March 8th, 2017

I am so disappointed with Fabletics. I just spent $250+ on clothes only for their system to automatically cancel that order. And it took 6 business days for Fabletics to release that money back into my bank account.
No one from Fabletics called me to tell me this. I found out because I called into customer service to question a charge on 2 of the items. The customer service rep didn't even try to help me figure out what happen and did not offer to remedy the issue. I recommend NOT dealing with Fabletics!

Date of experience: March 8, 2017

Thumbnail of user meganl257
Texas
1 review
1 helpful vote
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February 5th, 2021

I bought three items on January 4th and still haven't received them so I complained and got a refund and ordered more leggings and have not received them and am afraid I won't! If you have this many issues with your shipping provider maybe get a different one! Paying for something and never getting it is a scam!

Service
Shipping

Date of experience: February 5, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Megan,

Thank you for writing a review! We would love to assist you further with the concern you had with the order you did not receive. A representative from our Member Services Team will email you within 48 hours.

Best,
Dean

Thumbnail of user kaileyw10
Texas
1 review
0 helpful votes
  • Send Message
April 2nd, 2023
Verified purchase

They don't explain the monthly charge of over $50 unless you read the fine print. Seems like a great deal the first time you buy. Then everything goes back to normal price and is over half the price it was before.

Date of experience: April 2, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Kailey,

Thank you for sharing your experience with the membership and prices we offer. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user nancyw493
South Carolina
1 review
1 helpful vote
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December 3rd, 2019

The running pants I was gifted fell apart due to a poorly sewn inner seam. I called customer service but they could not help because it was over there 30 day refund policy. They did not want the photos that I took of the bad seam. I will now only shop for running leggings at LULULEMON! Sorry Kate!

Date of experience: November 30, 2019

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Nancy,

We’re sorry your item was not what you expected. This is not how we do business in Fabletics. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.

Best,
Ivy

Thumbnail of user sarahk303
New Jersey
1 review
0 helpful votes
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July 8th, 2019
Verified purchase

I could live in fabletics clothing. It is all really comfortable and just look good. The leggings are all soft and squeeze in the right places. I wear the medium impact sports bras and they hold my ladies in place. Overall, I am very impressed with the quality and love the suspense of expecting something new each month!

Date of experience: July 5, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Sarah,

We're so glad that everything worked out for you. We here at Fabletics try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.

XO,
Ivy

Thumbnail of user silviap88
Florida
1 review
0 helpful votes
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July 4th, 2022
Verified purchase

Really mess me up at. Christmas. They let me purchase a top with rewards points then 3 week later said the top was not shipped because they did not have it in stock any more. I lost my points, crazy mess.

Date of experience: July 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Silvia,

All feedback is important to us, so we appreciate the time you took to tell us about your experience with the reward points.  Our Member Services Team will contact you right away.  

Best,
Allison

Thumbnail of user erice125
Washington
1 review
5 helpful votes
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December 20th, 2018

My wife thought she was buying pants. One of the pants had a hole in it out of the package. Got charged $50 for a "membership" that she received nothing for. Horrible cheap product, predatory billing practices. Avoid at all costs.

Date of experience: December 17, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Eric,

We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Thumbnail of user senecai
New York
1 review
0 helpful votes
  • Send Message
July 5th, 2022
Verified purchase

I really did enjoy most of the products, especially the Yitty brand. The quality was excellent and the packaging was thoughtful. The multiple xs, xxs, etc. size options specifically were what brought me back to make additional purchases. The reviews also really helped me make informed decisions regarding fit.
The really long turnover for processing an order was frustrating because it was not noted anywhere that I could find. The estimated delivery date during the shipping process was inconsistent and often changed overnight.
I was unable to reach anyone by phone in regards to any of these issues.

Date of experience: July 5, 2022

Thumbnail of user renza1
Renz A. – Fabletics Rep

Hello Seneca,

Thank you for your business and for taking the time to write a review about your shipping experience. Our Member Services Team will get in touch with you right away. Thanks! ​

Best,
Renz

Thumbnail of user lilyl92
California
1 review
0 helpful votes
  • Send Message
May 28th, 2020

I got a good deal (2 leggings for $24) and so far I am satisfied with the product. The fabric has good quality. I would not recommend the VIP to people like me who forgets about it and gets money charged.

Date of experience: May 28, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Linwei,

Thank you for writing a review! We are happy to hear that you are satisfied with our products. We appreciate your feedback regarding our VIP Membership works. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user angelicao7
California
1 review
7 helpful votes
  • Send Message
December 16th, 2017

I WAS a huge fan of Fabletics - up until I noticed in my bank statements that $49.95 has been deducted every month for the last 5 months! I love their gear and was very keen to revisit the site but now I am fearful of what other hidden agendas they have in store. Fabletics hides this monthly fee behind a promotional advertisement. Attn: Fabletics - Be straight forward about account payments, don't just hide under advertising. This was definitely a marketing strategy to scam people for their money. I want my money back! What a waste. Someone needs to fix this and give me my money back!

Date of experience: December 14, 2017

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Angelica,

We are very sorry to hear that you dislike our VIP membership. We are continuously striving to satisfy our member’s needs as much as possible so we will be contacting you within 24-48 hours for further assistance.

Best,
Sherry

Thumbnail of user anac689
New York
1 review
0 helpful votes
  • Send Message
January 1st, 2023
Verified purchase

I have been a customer with Fabletics since 2017. I love their clothing, and customer service. When the clothing doesn't fit right or it's not what i expected i never had an issue returning or exchanging. Always great on all fronts.

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ana,

Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!

Best regards,
Chad

Thumbnail of user louisep88
Canada
1 review
5 helpful votes
  • Send Message
March 22nd, 2020

I was so excited to order from fabletics and ordered pieces in my usual size 4.
Mostly all my items are too small. When I tried to return them i didnt receive a return label.
I have no contacted the company 7 times about this problem and they keep telling me they have contacted the label department and i will receive one within 24 hours. It has now been 3 weeks since i began the return process and im really fed up. Dont think il be ordering again as i feel im now stuck with 7 items that dont fit. Very disappointed

Date of experience: February 21, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Louise,

Thank you for writing a review! We're sorry you ran into some sizing issues and if you're unhappy with our return process! We deeply value your business with us and we'd like to make things right. Our Member Services team will be contacting you shortly to assist you further.

Best Regards,
Nelle

Thumbnail of user fl58
California
1 review
0 helpful votes
  • Send Message
May 29th, 2022
Verified purchase

Valley fair San Jose rude staff. Went to return something and they treated us like shoplifters.
We ended buying something we don't needed.
After this experience, we're never going back again.
Actually we may return everything we bought.
Worst experience ever.

Date of experience: May 29, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Itzel,

We hear you! We are sorry you had a frustrating experience recently. Our Member Services Team will get in touch with you right away to help you further. Thanks!  

Best,
Renz

Thumbnail of user cassieb119
Maine
1 review
0 helpful votes
  • Send Message
May 29th, 2022
Verified purchase

I'm sure I didn't pay enough attention to the fine print, but when the ad states, "2 for $24 shorts" you get excited. They're $60+ each of you don't become a member for $54.95 a month. Now I can't figure out how to cancel my membership and I don't want to pay that every month. I'm not going to buy these clothes that often. I like the shorts, but not for this hassle.

Date of experience: May 29, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Cassie,

We appreciate the feedback you shared regarding the VIP membership. Our Member Services Team will be contacting you right away to further help you.

Best,
Lia

Thumbnail of user adamt496
New Jersey
2 reviews
0 helpful votes
  • Send Message
November 4th, 2022
Verified purchase

I love the the shorts I got from Fabletics and they were priced to sell. However, you had to join an expensive subscription program that was very tricky to cancel once you signed up which turned me off. They have a great product, but I don't need exercise gear enough to want to join a clothing subscription service.

Date of experience: November 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Adam,

We appreciate the feedback you shared regarding the VIP program. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia

Thumbnail of user josephinea119
Alaska
1 review
0 helpful votes
  • Send Message
May 1st, 2023
Verified purchase

Been a nurse for seven years and this is my worst scrubs. They look cute and comfortable but after just one wear the area around where my thigh rub together became rough and this happened with all three of the scrubs.

Date of experience: May 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Josephine,

Thank you for writing a review! We value your feedback on the products you got from us and would like to address your concern. Our Member Services Team will reach out to you right away.

Best,
Allison

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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