• Bookmark

    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

Write a Review

Overview

Fabletics has a rating of 3.1 stars from 11,781 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,261
View ratings trends
228
See all photos
How would you rate Fabletics?

Reviews (11,781)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user dianav399
Honduras
1 review
0 helpful votes
  • Send Message
January 4th, 2023
Verified purchase

Love the fabric, so flattering, good quality, maybe a little expensive or over the budget I'm used to for lounge wear or gym clothes but it is worth it.
Customer service is also great, always so helpful.

Date of experience: January 4, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Diana,

Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!

Best,
Renz

Thumbnail of user natashao18
California
2 reviews
2 helpful votes
  • Send Message
December 7th, 2019
Verified purchase

I am a medium typically, I've ordered other medium clothes from this company, however the two items I ordered are very loose, I went to read the return instructions and saw it cost $6 for a restocking fee for each item. Now I will have to pay $18 back. I bought the item in good faith it would fit, but I feel like the restocking fee is the penalty I incur for ordering online.

Date of experience: December 4, 2019

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Natasha,

Member satisfaction is always the number one priority for us. We're deeply sorry that that wasn't clearly demonstrated to you. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.

Best,
Ivy

Thumbnail of user christys45
Oregon
2 reviews
4 helpful votes
  • Send Message
March 29th, 2018

I wasn't so sure about another subscription service but if you actually pay attention and "skip" the month when you are supposed to this is a fantastic way to get excellent quality workout clothes for very reasonable cost.

So far I've gotten 3 pairs of leggings and a top. The leggings are amazing and they have so many "flash" sales that you are getting them usually for under $30.00. You will pay $50 at any retail store for good athletic leggings.

If you pay attention, don't forget to skip, you will get some great deals. Happy shopping..

Date of experience: March 27, 2018

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Christy,

Wow! Thank you so much for an awesome feedback! We are happy to know that you love our products and services! Have a fabulous day!

XO,
Sherry

Thumbnail of user alejandram30
California
1 review
1 helpful vote
  • Send Message
July 1st, 2019
Verified purchase

Got a hole in my leggings, took them back to see if they could help me because they were just over a year old they said there was nothing they could do. I also got a hole in my Lululemon leggings, which are over five years old, on the same trip to the mall, I took them to see if they could help and they are fixing them for me. Disappointed Fabletics cannot offer the same service especially when the leggings are significantly newer. Makes me double think where I spend my money.

Date of experience: June 28, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Alejandra,

Thank you for taking the time leaving us a review and feedback. We're so sorry for the overall experience. We always strive to improve our services and feedback like this from members are very much appreciated. We will reach out to you via email.

Best,
Ivy

Thumbnail of user nickh834
District of Columbia
1 review
1 helpful vote
  • Send Message
May 13th, 2022

This is really disappointing marketing decent clothes just brought two pants got charged nearly 500 hundreds over the span of a few months. Reached out to the customer support on the final stage for refund process she kept pushing the VIP points to be used instead of the refund. I decided I wasn't going to support this brand tried to cancel my account never received confirmation about my request.
This is a misleading business model that's bound to get exposed.

Date of experience: May 13, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Massa,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible.  Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user paulm3851
New Jersey
1 review
0 helpful votes
  • Send Message
September 4th, 2022
Verified purchase

I really like the product that Fabletics produces, however the membership plan is not clear when buying products if you're not careful and read the fine print money is coming out of your account every month!
And you do not know it! My daughter fell for this and was paying for months and did not realize money was coming out of our account until my wife questioned her about money coming out of her account. This needs to be made clearer on your advertising and website.
We probably lost over $200.

Date of experience: September 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Paul,

Thank you for providing feedback about your experience with the membership! We always welcome the opportunity to improve our services. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user lauriec577
Michigan
1 review
0 helpful votes
  • Send Message
September 3rd, 2022
Verified purchase

Ordered pants for my husband. Took forever to receive them. Nice fabric and flattering fit but pockets are way too small. A month later I was charged a membership fee. My fault for not paying attention. Had to order another item to make it worthwhile, then promptly canceled my account. Fabletics is not for me.

Date of experience: September 3, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Laurie,

Thank you for taking the time to leave a review and your feedback about our products and the VIP program is important to us. We are saddened to know that you are thinking of closing your account with us. We value you as a customer and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user jonathana512
Florida
1 review
0 helpful votes
  • Send Message
June 7th, 2022
Verified purchase

Pleased overall with the quality and fit of the shorts. The shirts feel nice but they're inconsistent. One got a hole in it after one wash, and I don't have a washer with an agitator. I'm 6'2" 190 lbs, so I bought the large, since the models on the site were the same build. They fit great from the chest up, but they're short. One of them is longer than the others, so it actually fits nice, but the other two are just way too short. I washed them in cold water and air dried them, so I assume they didn't shrink. But I guess if you're similar build, size up to XL. I may reorder in XL, but I'm worried they won't fit nice up top like the large does.

Date of experience: June 7, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jonathan,

It is with great regret that we received your feedback regarding the sizes of the items we have. You deserve only the best service, a representative from our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia

Thumbnail of user ellieb120
GB
1 review
2 helpful votes
  • Send Message
March 6th, 2021

I bought a pair of leggings as a guest a few months back, never knowing that this company signed Md up for VIP membership without my consent. No information since then, they were just taking money out of my account every month. I have lost my job (covid-19) and really cannot afford this. I called customer service, really horrible service, refused to listen. And refused to give me a refund for the money they stole. This is apparently 'not possible'. How is this legal? It's disgusting behaviour.

Products used:
Leggings

Service
Value
Shipping
Returns
Quality

Date of experience: March 6, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Eleanor,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our products and services. Our Member Services team will get in touch with you within 24-48 hours to further assist you.

Best,
Dean

Thumbnail of user kellys1495
Michigan
1 review
0 helpful votes
  • Send Message
February 19th, 2022
Verified purchase

Website shows a lot of color options, but rarely are any of those color options available when i click on the item. Often i'm limited to 3-4 options based on my size selection (s-m). Also, i've tried many different legging options from fabletics - while the inside waistband lists the material, i. E. 'powerhold', it would be really nice if it actually listed the name of the tight, i. E. '7/8 oasis'. This way, if i find one i really liked, i can just see which one it was and order again.

Date of experience: February 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kelly,

Thank you for taking the time to leave a review. We are sorry to hear that you are not pleased with our products and selection. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user julies56
Australia
1 review
4 helpful votes
  • Send Message
April 16th, 2015

I can agree with everything the bad reviewers are saying, Quality is awful, sizing too big, returns from Australia would be a complete waste of time & money and the biggest scam is the automatic VIP membership that takes money from your credit card every month<> after being bombarded almost every day with emails I didn't read them and thought unsubscribing would do the trick. Did not know my credit card would be charged every month if I did not play their shopping game. Tried to cancel my membership, it cannot be done on line and tried for an hour to call them to cancel. Lines are closed apparently. Only choice I have is to speak to the bank and stop my credit card being charged.

Date of experience: April 16, 2015

Thumbnail of user mariaj971
Texas
1 review
0 helpful votes
  • Send Message
February 13th, 2022
Verified purchase

I have enjoyed most of my products that I have purchased off of this website. It took a little bit to figure out what fabrics I liked because I didn't enjoy all of them. I have had my first pair of leggings over a year now, and they still feel great! A few of the lighter sets of leggings are still very see through. I also would receive my shipments in a timely manner. However, this last order has taken a little over a month for them to ship out. Overall, a great experience!

Date of experience: February 13, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Maria,

Thank you that you are satisfied with our products! We are continuously striving to satisfy our member’s needs as much as possible. Our member services team will get in touch with you right away. Thanks!

Best,
Renz

Thumbnail of user jovannas6
Missouri
1 review
0 helpful votes
  • Send Message
August 1st, 2022
Verified purchase

I have been working closely with Fabletics as a fitness partner for over a year and every experience and interaction I have with them, has bern uplifting. The customer service, the athleisure attire and overall experience. One of the many things I love about the brand is the inclusiveness. Like life, it comes in all forms, shapes and sizes and Fabletics brand truly encompasses that ideology.

Additionally, I like when I travel our of my state there are other locations. The customer service, branding and setup are all, welcoming. I'm able to apply my discount and connect with their staff, which is important. Fabletics has done an excellent job on branding and really making everyone feel as though they are part of the team -JMS

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jovanna,

We are glad that you are satisfied with our products and services. Thank you for doing business with us. Hope to hear more from you in the future!

Best,
Mary

Thumbnail of user amesf1
Texas
1 review
0 helpful votes
  • Send Message
October 1st, 2021
Verified purchase

I had been browsing and browsing at the online store but never actually purchased. I have been both to their Honolulu and Houston stores and they have smart and stylish teams on-site that are experienced at helping you find something you will enjoy wearing and look nice in. When I go in to shop with them, their staff usually have tools to show you outfits and they can give you tips on how to make it best fit your body type. For me, the staff is a good source of outfit ideas bc they are working/modeling the styles they sell in sometimes unique or practical ways. I saw how one staff wore a fun crop top in a cleverly modest, yet modern way.

Date of experience: October 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ames,

Awesome! We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Rest assured we will continuously create more sizes and the highest quality products to choose from. Have a great day!

Best,
Nelle

Thumbnail of user brandyr191
Kansas
1 review
0 helpful votes
  • Send Message
March 5th, 2023
Verified purchase

Mostly shipping experiences are good but had 1 or 2 issues with returns being sent to an old address (not sure why it wouldn't be sent to the original address).
Other than that, I really only purchase when I forget to skip and get the credit. I maximize the credit by get 2 piece outfits. Works in my favor.
Wish they had specials for VIP more often.

Date of experience: March 5, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello Brandy,

Thanks for sending your review! Your feedback about our shipping and returns is important, and we would like to address this as quickly as possible. We would also like to discuss further VIP promos. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

Thumbnail of user jillm921
Rhode Island
1 review
0 helpful votes
  • Send Message
December 1st, 2022
Verified purchase

I've been a member for years— the credit system, which used to score you three piece outfits for deep discounts has become a rotten bargain. Items offered are often less the cost of the member credit. Returns are always a hassle, with a website I'd call glitchy, but it's so consistently glitchy that it seems to be a feature. Calling customer service is like entering a labyrinth. Buy the products on sale skip the rest.

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jill,

Thank you for your review. Our Member Services Team will contact you right away to address your concern about the Member Credit.

Best,
Renz

Thumbnail of user brittanyt143
Minnesota
1 review
0 helpful votes
  • Send Message
April 14th, 2021
Verified purchase

The products are great, but a little over valued. Pricing even for members is a bit high. Shipping is also really slow. Seems like most products are created on order and not in stock, per my last order taking almost a month to get delivered.
I'd also love to see more new styles like women's shorts that aren't tight, shorter legging lengths and more choices for tanks.

Service
Value
Shipping
Quality

Date of experience: April 14, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Brittany,

Thank you for writing a review regarding our pricing and our shipping! Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user virginias788
Virginia
2 reviews
0 helpful votes
  • Send Message
January 4th, 2023
Verified purchase

I'm a professional ballroom dancer so finding comfy, flattering dance attire is a thing for me. I'm happy to have found Fabletics almost 8 years ago. Since then almost my entire closet is Fabletics, so I'm definitely a big fan.
The body suit/one pieces that have come out in the past were ok, but just didn't quite hit the mark for me...until now. This Oasis onesie is perfect! The right amount of compression, easy to get in and out of, and looks great. I now have two... I really hope this stays available!

Date of experience: January 4, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ginny,

We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!

Best,
Lia

Thumbnail of user laurag43
Washington
1 review
9 helpful votes
  • Send Message
November 13th, 2014

Wouldn't give it any stars if that was possible. Very disappointed that after placing my order and paying for it, I was sent an email saying I would be refunded because my $25 promo credit was not valid. (Although there were no terms or requirements to use it) I will not shop with fable tics in the future

Tip for consumers:
Don't bother. Over priced and will not accept any credit or discount on an order even when given to you by them.

Service
Value
Shipping
Quality

Date of experience: November 13, 2014

Thumbnail of user joannes154
GB
1 review
1 helpful vote
  • Send Message
May 30th, 2018

I had to call twice to get an update on my order as the tracking information didn't work on the Hermes site. I was assured that it would arrive beginning of the week. When i still didn't receive it, I called again to be told that one of the items was no longer in stock. They charged me for both as it was available on the website. They didn't notify me that it had gone out of stock, nor did they refund me. I told the customer rep I wanted a refund. This sort of service isn't good enough anymore. I feel like a sucker now for trusting in the great reviews and not being more thorough with my research. What a shame that Fabletics turned out to be a real waste of my time.

Date of experience: May 30, 2018

Thumbnail of user dm559
D M. – Fabletics Rep

Hello Joanne,

Thank you for taking the time leaving us a review and feedback. We're so sorry for the overall experience. We always strive to improve our services and feedback like this from members are very much appreciated. We will reach out to you via email.

Best,
Ivy

Thumbnail of user ecec3
District of Columbia
7 reviews
91 helpful votes
  • Send Message
August 5th, 2018

I bought two pairs of leggings for $24 and received them, but the next month I realized they took another $44 out of my account without my permission. When I called them, their customer service was awful since they insisted on informing me about their membership program which I never signed up for but they probably made me a member of during my purchase without asking me for my permission. I made them refund the money but this time they wanted to keep the membership thing for the following months. I had to fight over the cancellation of it on the phone for half an hour so they finally cancelled and never took the money again. The guy on the phone was still trying to tell me the pros of the membership program when I was going crazy over what they did. They are just thieves and Kate Hudson should be ashamed of being a part of such a company that has no ethics.

Date of experience: August 2, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Ece,

We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
IVy

Thumbnail of user testt60
Texas
1 review
1 helpful vote
  • Send Message
February 10th, 2018

Sitejabber can be used to publicly review good online businesses, as well as report website fraud, scams and complaints. Online business fraud, scams & complaints can also be reported to the FBI & FTC. Reviews containing spam, promotion, or conflicts of interest are not tolerated and will be deleted immediately. Writing or paying for fake reviews is unethical, against Sitejabbers terms and is illegal in many jurisdictions. New Yorks Attorney General recently fined 19 companies $350,000 for violations associated with fake reviews.

Date of experience: February 8, 2018

Thumbnail of user laurenl645
New York
1 review
0 helpful votes
  • Send Message
April 21st, 2022
Verified purchase

I love the clothes but all the issues I run into just make it feel not worth it. I'm constantly having to reach out to and spend A LOT of time on with customer service which I rarely, if ever, have to with other companies. The prices are completely arbitrary and I hate the whole membership/credit scheme. Overall it's a lot of hassle for clothes that I like but are not exceptional.

Date of experience: April 21, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Lauren,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible.  Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user hollyb159
Hawaii
1 review
1 helpful vote
  • Send Message
July 12th, 2019

Takes 5 weeks to post, called up and they shipped two weeks ago, and i can expect delivery in 10 days.
Meanwhile expect to receive 64 emails before you receive your product wanting you to buy more specials.
This many emails a week is ridiculous, but if you unsubscribe you won't be warned to skip the month if you don't want to be billed.

Date of experience: July 12, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Holly,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.

Best,
Ivy

Thumbnail of user annab1778
California
1 review
0 helpful votes
  • Send Message
November 1st, 2022
Verified purchase

I have enjoyed the shipping and return policies of Fabletics and I'm very grateful for the wide size range!
That said, I purchased leggings in my size and they fit everywhere fine, but then they fall down. They are not loose at all, they just fall as soon as I start doing any activity.
I'm super disappointed because otherwise I like the fit, I like the fabric, I love the pockets! But if I'm hiking them up every few minutes, it isn't worth it.

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Anna,

Thanks for sending your review! Your feedback about our product quality and sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

How do I know I can trust these reviews about Fabletics?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Fabletics?