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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,780 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,260
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,780)

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Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user faithh178
Oklahoma
1 review
0 helpful votes
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May 2nd, 2023
Verified purchase

I ordered 2 of the new flare leg they were too big and to long could never get them traded never had my size back in stock so was just gonna send in for refund but wanted to charge me $16 shipping fee. The 2 pair of powerhold stitching has already came unraveled. So I will I guess I will have to just eat the cost.

Date of experience: May 2, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Faith,

We are sorry to hear that the item you got did not meet your expectations. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.

Best,
Lia

Thumbnail of user valerieo138
Arizona
1 review
0 helpful votes
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April 1st, 2023
Verified purchase

I've been wearing the Powerhold leggings pretty much every day, for many years and they are still holding up! No thinning or holes and still doing the power hold thing. While I don't like wearing polyester/plastic fabrics against my skin, I have needed exactly the compression that the Powerhold leggings offer and the fabric is really comfortable, even in the blazing hot summers in the desert.

Date of experience: April 1, 2023

Thumbnail of user chada40
Chad A. – Fabletics Rep

Hello Valerie,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your leggings! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!

Best regards,
Chad

Thumbnail of user angelab421
Canada
1 review
2 helpful votes
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May 1st, 2019

The clothes are good quality, However I cancelled my membership and they continued to charge me monthly payments. They also sent me wrong items and I never received my correct order. Please Don't sign up.

Date of experience: April 29, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Angela,

We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Thumbnail of user danielaa75
Australia
1 review
0 helpful votes
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February 16th, 2022
Verified purchase

Perfect. So far, all the products I've gotten are high-quality, they are enduring, and I love their designs and material. I love they have special properties depending on what type of physical activity you do.

Date of experience: February 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Daniela,

Thank you for the positive feedback! We are happy to know that you love the quality of our products. Have a great day!

Best,
Renz

Thumbnail of user fadumoa1
Canada
1 review
0 helpful votes
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January 14th, 2022
Verified purchase

Back in Oct I had 4 member credits (49.99$ USA$ PER MONTH) that's a total of almost over 200$. When I decided to use my credits why is it using member credit for an item thats for example 16.99$ on the whole credit. Why isn't it deducting 16.99$ from the 49.99. I was extremely disappointed with that. I love the clothes and love the quality. That's why I'm rating it so low

Date of experience: January 14, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Fadumo,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We're sad to know that you are not happy with how our member credits work. We'll be sending you a private message right now. Thanks!

Best,
Clark

Thumbnail of user kellyb617
GB
1 review
0 helpful votes
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June 12th, 2020

I re-started my membership with Fabletics in January, but didn't sign up for VIP. I've been charged £44 a month every month since as a VIP member but this credit doesn't show on my online account so they are just taking money off me for no reason. I tried to get this rectified by phone and email - phone customer service told me my account is inactive, and email customer service told me I'm not a VIP member so there's no way they're taking money off me. Fabletics owe me £132 and there is no way to track it down as their customer service is terrible and sends you round in circles. It's a huge shame as the leggings are really nice.

Date of experience: April 9, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Kelly,

Thank you for writing a review! We apologize for any inconvenience we have caused you however, you have posted your review in our Fabletics USA channel.

Kindly reach out to our Fabletics UK team at 020-36953-831. We are available Mon-Fri 8:00 AM to 8:00 PM, Sat-Sun: 10:00 AM to 6:00 PM.

You may also contact our Fabletics live chat UK team through this link:

https://www.fabletics.co.uk/index.cfm?action=gmschat.main

Best,
Nelle

Thumbnail of user chels8
Maryland
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

I originally was just ordering an item from Fabletics. Apparently, on the order page, there is an option to 'become a member' that you have to uncheck in order to not become a member. There is no clear indication or verification that you are signing up for a subscription service.

I noticed the heavy $54/mo charge on my paypal after 2 months. This is also shady because I actually only ever approved a PayPal payment for the original item continued to use that approval for on-going monthly payments.

There is no way to cancel the subscription on the website. It can only be done via phone. The first time I called to cancel ti never happened. I cancelled the monthly charge on PayPal but Fabletics put in a new authorization without my approval. Finally, after the second call, I was able too cancel.

Even then, when you cancel, you lose any accumulated credits that you build up from the subscription.

Super, super shady.

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Chel,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible.  Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user christiner1467
North Carolina
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

The clothes are a good value. I love different colored leggings but most of the time the colored ones don't fit right and aren't soft like the black ones. I have returned many items which is a simple process until the carrier lost the package and it never made it there which made me have to "fight" for my refund. As of right now I am waiting on my refund on an item I took to staples to return. Supposed to be instant but it's been 5 days and still nothing. I would recommend fabletics to anyone who wants a great quality legging.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Christine,

Thank you for your review. For assistance with the returns, our Member Services Team will get in touch with you right away. Thanks! ​

Best,
Renz

Thumbnail of user suzetter9
Canada
2 reviews
0 helpful votes
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November 4th, 2022
Verified purchase

Almost every piece of active wear I have bought has been a great fit. The fabric is soft and the colours are bright and vibrant. I love all my active wear outfits even though I don't workout as much anymore since my spinal surgeries. The outfits are great for everyday wear around the house running errands because they have lots of stretch, for bending and moving around.

Date of experience: November 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Suzette,

We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user liab34
Washington
1 review
0 helpful votes
  • Send Message
March 11th, 2022

They say they do not have my card info but charges come every month. I was asked to provide my email address and was told it was not on file. 5 minutes later, I received an email asking how good customer service was. They pass you to several customer service and each person asks you to repeat your information, and at each person they pass you to, a NEW info is asked, on top of all the previous. First, they will ask for the first 6 numbers is your credit card. Next person asks for the last 4. Then you get passed again... A SCAM! BEWARE! They have been taking money from my account for months.

Tip for consumers:
STAY AWAY FROM THIS SCAM COMPANY

Products used:
NONE- I NEVER ORDERED

Service

Date of experience: March 11, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ross.

Thank you for writing a review! Your feedback about charges is important to us, and we would like to address your concern. Our member services team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user petere246
Georgia
2 reviews
0 helpful votes
  • Send Message
February 1st, 2021
Verified purchase

Placed order Jan 18. Received email on 1/21 order would be received 1/22. Called in 1/31 and auto line said order was delivered in Jan 19. Spoke with phone rep who had a terrible connection, and I had to ask her to repeat everything she said. She disconnected the call. I called back, went through the automated answering system again and got another phone rep who said order had been delayed, put me on hold to research and after 5 minutes he disconnected the call.

Date of experience: February 1, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Ellen,

Thank you for writing a review regarding our shipping time frames. Our Member Services team will get in touch with you within 48 for further assistance.

Best,
Nelle

Thumbnail of user dianeg1469
Massachusetts
1 review
0 helpful votes
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January 1st, 2023
Verified purchase

As an older woman who needs weight work for osteoporosis caused partly by post-cancer meds, my only income is Social Security, I find the fairly automatic VIP deduction plan more than difficult. It should be one alternative, not the only choice.

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Diane,

Thank you for sharing your experience with our items and the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user ashlees7
GB
1 review
4 helpful votes
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November 10th, 2015

I am annoyed at both myself and this company. I know I should have read the small print and I am annoyed at myself for that, but I am also annoyed at this company for doing this in the first place. It is a ridiculous system obviously aimed at taking as much money from people as they can especially if the members get nothing in return. Also when I rang to cancel my membership the person I spoke to was determined to change my mind and kept going on and on about this deal or that deal. It was difficult to get her to accept no. Although she was at least polite about it. My advice is yes use the website if you want to, just make sure you know what you are getting into. I wish I had and will definitely do so in the future.

Date of experience: November 10, 2015

Thumbnail of user krism32
Hawaii
1 review
7 helpful votes
  • Send Message
March 20th, 2015

The quality of the clothing is great. The problem I have is that the clothing runs too small so when you go to order a medium there are out of stock on nearly all items. Being a VIP member I want to order every month but I can't order anything! So frustrating. Also, clothing color options are limited, mainly pinks and purples. Can a girl get some reds, greens, and oranges. Needs more variety.

Service
Value
Shipping
Returns
Quality

Date of experience: March 19, 2015

Thumbnail of user franw104
Florida
2 reviews
2 helpful votes
  • Send Message
June 1st, 2022
Verified purchase

I'm an XL 12-14 in Fabletics size charge, but little hope in getting a matching set, something is always unavailable, and I don't fare much better on single items in the color I want. They cater to the super small and larger sizes but don't produce enough M, L and XL. Website could be more user friendly too, no free shipping offers or I've missed them. While I love some of the products, the experience is so labor intensive, I've rarely purchased anything anymore

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Fran,

We appreciate the feedback you shared regarding the website and the options we have online. Our Member Services Team will contact you right away for further assistance.  

Best,
Lia

Thumbnail of user malloryb23
Mexico
1 review
5 helpful votes
  • Send Message
June 3rd, 2019

This site is a scam. Just got an email saying my order has been placedI haven't been in the site in weeks! $97 for clothes I believe I had in my cart from before but never purchased. RIDICULOUS AND ILLEGAL! Horrible customer service (one time I had someone fall asleep on my call and I had to scream to wake him up. Then refused to get his manager or have them call me back). I can't count the number of times I've had trouble with this incompetent company.

This place sucks. Clothing quality is actually not bad, which makes this extra unfortunate. Not worth it though!

Date of experience: May 31, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Mallory,

We truly apologize for your experience! Your feedback is important, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Ivy

Thumbnail of user natalieo5
Washington
1 review
5 helpful votes
  • Send Message
February 17th, 2015

Really disappointing. The sizing chart is inaccurate. The clothes fit too small so make sure you order up a size. The exchange process is unethical. I called to get a return label and confirm that I could exchange the leggings for the next size up and was promised the next size. I received the return label, packed up the leggings in the original packaging and sent them back that same day. After not hearing anything for three weeks I decided to call and check on the exchange. I was told they received my return but were out of the size I needed and they would issue me a credit in 3-5 business days. Of course I'm shocked and disgusted at their unethical behavior, holding onto the leggings I paid for and sent back and never getting back to me. This experience has trumped however great these clothes could be due to their greed and lack of respect for me, their customer.

Date of experience: February 17, 2015

Thumbnail of user hannahe4
California
1 review
5 helpful votes
  • Send Message
February 24th, 2015

I placed an order and after 16 days called because I had not received a shipping confirmation. I called and they said the order never went through despite being charged. I cancelled my "VIP" membership after arguing about getting a refund for the items that never shipped. Huge scam and waste of my time.

Date of experience: February 24, 2015

Thumbnail of user suew22
GB
1 review
3 helpful votes
  • Send Message
April 10th, 2015

I have just found out that I have been charged £44 each month after one order, without realising it. Having read previous reviews I do realise that it states it in the small print, but you shouldn't have to read the small print to avoid this kind of con - just look how many people have been fooled into it... that doesn't happen with solid companies. I phoned the number and spoke to someone who initially tried to fob me off with 'you'll have to use that money on our website', but I made a fuss and he then said he'd credit me with one month's worth of the charge. I then put my husband on the phone (who is much better than me at dealing with this kind of thing) and after a lot of arguing I am going to get all 3 months'
Worth of money back. I am furious that it's such a con, and not obvious enough for people who just want a quick buy of some lovely looking clothes. Outrageous website and I've closed my account.

Date of experience: April 10, 2015

Thumbnail of user carriem41
Virginia
2 reviews
3 helpful votes
  • Send Message
May 10th, 2015

Their customer care sucks. They are advertising products they don't sell on their site and when you write to customer care you get the answer to the wrong question, have to start again, etc. I also don't know who would pay $50/mo to order product. Over them and not buying. Shame on Kate Hudson.

Date of experience: May 10, 2015

Thumbnail of user kaya100
Texas
1 review
0 helpful votes
  • Send Message
April 19th, 2019
Verified purchase

Immediately after trying them on I knew I would buy more. The fabric is high quality, the high waist is comfortable & didn't pinch my sides even after hours of wear, bending or sitting, and the curve of the stitching in the back accentuated my shape. I would definitely recommend this brand to others.

Date of experience: April 15, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Kay,

We couldn't be any happier with this lovely feedback! We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!

XO,
Ivy

Thumbnail of user alisonc330
Illinois
1 review
0 helpful votes
  • Send Message
March 1st, 2023
Verified purchase

It was just annoying to have to remember to skip every month and then get charged, now the membership prices have gone up and the quality of their leggings has gone down. Their leggings used to last me 2-3 years now I'm barely getting a few months out of them. Not worth the money.

Date of experience: March 1, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello Alison,

Thank you for taking the time to leave a review. Your feedback about our product quality and the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user kristinp24
California
1 review
4 helpful votes
  • Send Message
October 15th, 2017

I never agreed to a membership in which I would be paying $50 a month! They have taken a considerable amount from my account or something i never signed up for! On top of that. They make it so difficult to cancel the membership! I still haven't been able to cancel it. Stay clear!

Date of experience: October 12, 2017

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Kristin,

We are very sorry to hear that you dislike our VIP membership. We are continuously striving to satisfy our member’s needs as much as possible so we will be contacting you within 24-48 hours for further assistance.

Best,
Sherry

Thumbnail of user tanettef
California
1 review
0 helpful votes
  • Send Message
July 1st, 2022
Verified purchase

I received an offer to purchase leggings. The next thing I know I'm signed up for a monthly service. They started charging my same card. They claimed it was my mistake for not checking out as a guest. There was no "you're agreeing to sign up for a monthly charge" anywhere on the site.

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Tanette,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible.  Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user aijaf
New Jersey
1 review
0 helpful votes
  • Send Message
September 1st, 2022
Verified purchase

I generally like the items that I order but have had three pair get holes after 1-2 wears/washes in the crotch area. Plus the little F logos immediately begin partially peeling off after 1-2 washes. Also the bras are a little ill-fitting - too tight around rib cage but too loose in the strap/neckline area.

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Aija,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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