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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,780 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,260
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,780)

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Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user kileyh
California
5 reviews
18 helpful votes
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May 30th, 2014

SO clothes are good quality, prices are alright, return and exchange takes FOREVER, butttt the hammer in the nail! If you want to cancel they make you call, then you sit for 5 minutes listening to an ignorant women on the other line trying every way possible to talk you into not cancelling! So irritating! I say if a site doesn't have a cancel button and you have to sign up for auto ship steeeeer clear! Such a waste of time!

Date of experience: May 30, 2014

Thumbnail of user danib9
Australia
1 review
11 helpful votes
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September 9th, 2015

Dont use these guys they automatically sign you up to a membership and charge you $70 a month for it. This is the small print you dont read. I wonder how many customers you have fooled into sugning up and they only discover when they check their credit cards. Shame on you.

Date of experience: September 9, 2015

Thumbnail of user tracym55
Illinois
1 review
4 helpful votes
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March 5th, 2015

I have been working out for decades, this line is trendy, priced well and made well. It holds up to intense workouts, washes well and is comfortable.
I like the idea of a memenership and outfits put together for you. It helps me stay focused on other parts of my life and it helps to get me out the door on days when I don't feel like working out. I enjoy working out, looking good and saving money, this line let's me do this all at the same time.

Date of experience: March 5, 2015

Thumbnail of user cindyv212
Virginia
1 review
0 helpful votes
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May 26th, 2022
Verified purchase

The idea is good, but after ordering a few leggings I couldn't find any new ones anymore. You can skip a month, if you don't want to pay, but I skipped several months and I just didn't find anything new that I liked.
One can only have leggings in so many colors

Date of experience: May 26, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Cindy,

Your feedback is important to us! We value you, and we are committed to providing you with great selections. Our Member Services team will get in touch with you shortly to further assist you.

Best,
Dean

Thumbnail of user allyv11
Georgia
1 review
0 helpful votes
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May 26th, 2022
Verified purchase

The leggings are great! …but I feel like I'm getting played every month when the membership processes and then again when I go to spend the membership credits and things with widely seeming value are all listed as one member credit. The leggings aren't quite good enough to keep playing this game.

Date of experience: May 26, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ally,

Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our credit system works. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user christiner34
Virginia
1 review
11 helpful votes
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February 16th, 2016

I saw these products in a commercial starring Kate Hudson many months ago. I forgot about them until I saw them on a morning talk show this morning. I've been wearing just anything to the gym (usually black leggings and tank top over sports bra) and I really, really loved what I was seeing, now that it wasn't on skinny, skinny Kate Hudson. So I logged on to the web site and started reading reviews. OMG I've never ever read this many hateful horrific reviews. And the monthly fee kind of puts me off. I only go the gym 3x's a week - I don't need a new outfit every month. I'm staying away!

Date of experience: February 16, 2016

Thumbnail of user gabr674
New York
2 reviews
10 helpful votes
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April 9th, 2019

I gave fabletics a try since your first order is 2 for $24. I figured hey, why not? Well I ended up disappointed with my first order. I ordered the same style leggings, seamless solid legging and seamless high-waisted statement 7/8 and in the same exact size and one pair was significantly larger than the other. Another thing that went wrong was that they do not hold up. They fall down and that is annoying during a regular day let alone during your workout. I gave Fabletics a second try and that is when I decided to cancel my membership. The same thing happened, I ordered two pairs of leggings in the same exact size, one of them was much larger than the other. This website and brand ARE NOT worth the hype. Take your money elsewhere and spend a little extra and buy a quality product from Gymshark or P'tula. Their products live up to expectation and truly make you feel sexy yet so comfortable.

Date of experience: April 7, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Gab,

Please accept our sincere apologies regarding your recent purchase with Fabletics. Our helpful Member Services Team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.

Best,
Ivy

Thumbnail of user jk860
Missouri
1 review
0 helpful votes
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June 4th, 2022
Verified purchase

I don't like how the credits are only allowed for select outfits. The old program was better. Also, the new skipping system sometime will charge my credit card. Bring the old program back or improve the new please.

Date of experience: June 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Johna,

Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our VIP program and credit system work. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user stephaniej142
Georgia
1 review
0 helpful votes
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August 5th, 2019

I sent back my order of shoes cause they were the wrong size. I ordered my replacement pair and I just got an email saying they won't be able to ship my replacement order. No refund either. They took $50 from me. I'm highly disappointed and wouldn't recommend this site to anyone!

Date of experience: August 5, 2019

Thumbnail of user janaeg10
California
1 review
0 helpful votes
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February 1st, 2023
Verified purchase

Shipping is fast and the products are good quality. My favorite legging is the sculptnit. They are perfect and don't fall down much. In fact, body sweat makes the waist band stick in place, in my case at least. I have close to 10 pairs, mostly black. Lol. They are that good@

Date of experience: February 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Janae,

Thanks a lot for the feedback! Fabletics promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.

Best,
Mary

Thumbnail of user albertc493
Virginia
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

I like the clothes but there is never a fabric content in the description. And I paid in full at the time of purchase. However it can take weeks or even months to get my items. I canceled the membership as it wasn't worth waiting for products and being charged a monthly fee and my money taken quickly and always delayed delivery times on all purchases.

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Albert,

Thank you for your review. Our Member Services Team will contact you right away to address your delivery concern.

Best,
Renz

Thumbnail of user allisonh381
California
1 review
0 helpful votes
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February 1st, 2023
Verified purchase

The quality of the clothes is not good. They don't fit properly, the materials feel cheap and uncomfortable. It just keeps getting worse and worse. It's always tricky to skip months, half the time and up not skipping because the second step doesn't register or something. So I have a backlog of member credits. When I do use the member credits, the clothes don't fit. So I try and take them back, I only receive like $16 as a store credit or refund. So basically you're telling me that I'm paying you $60 to get $16 worth of product. Once I finally waste the $200 of backlogged credits I have, I will be canceling my VIP membership.

Date of experience: February 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Allison,

Thank you for sharing your experience with our products and canceling your VIP membership. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user adrianar90
Colorado
1 review
0 helpful votes
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December 17th, 2020

Fabletics doesn't even deserve a 1 star! I am appalled at the costumer service I have experienced with this company. I wanted an exchange for some leggings that didn't fit right. It was like pulling teeth to get 4 different agents to understand I wanted to just do an exchange. The new leggings finally came after a month and they're just O. K. Not my favorite at all. But after my experience from the first time, I'll keep the damn things. Then to cancel my membership, I've tried twice... Now I have to report my card lost to get rid of Fabletics. That is so sad. I can't tell you enough how many times I have been disconnected from an agent to have to start all over from scratch. Don't waste your time people. Your better off going through Amazon or someplace else. Don't waste your time or your money!

Date of experience: December 17, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Adriana,

Thank you for sharing your overall experience with Fabletics! We are deeply saddened by the negative experience you have encountered, especially with our customer service. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user corinm12
GB
1 review
0 helpful votes
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December 6th, 2022
Verified purchase

I placed an order and sent items back for an exchange, the warehouse missed the intake of my items, when I followed up as it was taking some time - my items that were held as reserved for exchange were cancelled and I didn't get the exchange at all. No separate email outlining a refund either.

Date of experience: December 6, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Corin,

Thanks for sending your review! Your feedback about our return/exchange process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user aprilr409
Colorado
1 review
0 helpful votes
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January 1st, 2023
Verified purchase

Have to put a reminder to cancel on my phone each month. Have never ordered something I wore more than once. Would like to cancel but it's of course complicated to do so. Would not recommend to anyone.

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello April,

Thank you for sharing your experience with canceling your VIP account. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user brandic4
Tennessee
1 review
9 helpful votes
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July 10th, 2015

I bought my $24 outfit and now I see they've been charging me $50 every month since then for NOTHING. No one answers the phone. Freaking dirty business. Everyone should report them to the BBB so we can all get our money back!

Date of experience: July 10, 2015

Thumbnail of user casandrac29
Indiana
1 review
0 helpful votes
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May 27th, 2022
Verified purchase

During last year's stormy Mother's Day, my gal pals and I descended upon Keystone at the Crossing to celebrate our mediocre performances of motherhood. Of course we started with mimosas at a wonderful establishment before wondering…err stumbling off into the wonder of shopping. We arrived at Fabletics first, lucky them. Oh the colors and patterns just sucked us right in. High waisted leggings called to us like a tractor beam, and we all fell into its enchantment. Oh you offer a membership that gives you percentages off and a monthly AMAZING DEAL. Sign me up…did I sign my name correctly? Did I just spend $300? I honestly don't know the answer and May never know due to mimosa induced shopping haze.

All I know is, now a year later, I'm still a member. I love all the things I've bought. I get compliments all the time on my leggings. They are truly the best. And…I still love mimosas.

Date of experience: May 27, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Casandra,

We’re so happy to hear you’ve had a great experience with Fabletics. We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!  

Best,
Renz

Thumbnail of user brendam1896
Oregon
1 review
0 helpful votes
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May 26th, 2022
Verified purchase

Not over the top amazing, but fine. The app sometimes doesn't work for me to purchase so I have to go to the actual site in order to make a purchase but it's fine. The larger sizes often sell out quickly as well.

Date of experience: May 26, 2022

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hi Brenda,

Thank you for writing a review about the mobile app! Your feedback will help us know what we can do better. Our Member Services Team will be contacting you immediately.

Best,
Kim

Thumbnail of user clayj43
Utah
1 review
0 helpful votes
  • Send Message
May 29th, 2022
Verified purchase

I found shorts 2 for 24 dollars and was thrilled to get them at such a great price! After getting them I was automatically signed up for a VIP program which would secretly take 50 dollars a month from me! I would have passed on the shorts if I knew it was going to go down the way it did! You should have more communication with the sign up process! I know that it is janky because it happened to the two friends who I told to chase the deal! They were shocked after I told them they were going to get charged 50 bucks a month! Shame on you! You all are bad for business! I will never recommend Fabletics again!

Date of experience: May 29, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Clay,

We value our members, and your feedback about your shopping experience is so helpful for us to hear. One of our Member Services team will get in touch with you right away.

Best,
Tina

Thumbnail of user dustynec
Australia
1 review
7 helpful votes
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September 5th, 2017

I wish to cancel my membership - there is NO WAY to contact this company here in Australia. A phone number that is not answered - a chat line that is not manned at hours we need here in Australia.
My credit card was compromised from this company. I have ensured my bank will NO LONGER honour any more transactions from this business. However I want to cancel my membership and have my credit card number removed from the system. However this is practically impossible. I would prefer to do this privately instead of in an online review - however that does not seem possible at this time.

Please cancel my membership and remove ALL reference to me and my credit card from your system.

My bank has advised that my credit card has been compromised and has declined a transaction originating from Fabletics. They have deemed this transaction to be a compromise on my security.

All future transactions from your company will also be declined.

Date of experience: September 3, 2017

Thumbnail of user samarb
Samar B. – Fabletics Rep

Hello Dustyne C.,

We’re sorry to hear about your recent experience with Fabletics and we would love the opportunity to make it up to you. A member of member services will contact you shortly.

Best,

Samar

Thumbnail of user aurav
GB
1 review
11 helpful votes
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April 7th, 2016

Got tricked to sign to the vip club so I won't pay delivery charges, when I bought my first out fit, 1 month later £-44 on my account, that's how much it cost to be vip member so you won't pay for delivery.

Date of experience: April 7, 2016

Thumbnail of user macj37
Florida
1 review
0 helpful votes
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January 25th, 2024
Verified purchase

Did not realize it was a subscription. The prices you see initially are a total bate and switch. They wanted $70 for a tank top I can get a Target for $12. Trying to cancel was nothing short than a NIGHTMARE!

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: January 1, 2024

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Macarena,

It is with great regret that we received your feedback regarding the VIP program. You should only receive the greatest services. Our Member Services Team will get in touch with you immediately to help you.

Best,
Lia

Thumbnail of user gabriellek70
Nevada
1 review
0 helpful votes
  • Send Message
August 1st, 2022
Verified purchase

I have been a member since 2015 and have purchased a lot (like thousands of dollars) from Fabletics. The value just isn't good anymore. The styles are becoming boring. They aren't as well made and you used to get a 3 piece set for the price and now you only get 2. Honestly, I'll probably be canceling my membership soon. I'm sad because I used to love them and tell all of my friends about them.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Gabrielle,

Thank you for sharing your experience with our styles and canceling your VIP account. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user johnj2952
Colorado
1 review
0 helpful votes
  • Send Message
June 6th, 2022
Verified purchase

Order was extremely long coming. Took many days to get order acknowledgement and even longer to get shipping information and then a long time to get delivery. Very unusual in the days of less than week shipping for almost everything from other companies!

Date of experience: June 6, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello John,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with shipping out orders. We will contact you shortly to further assist you.

Best,
Dean

Thumbnail of user nicolej1156
Delaware
1 review
0 helpful votes
  • Send Message
April 1st, 2023
Verified purchase

I have many pairs of the tights and use them to workout. Two pairs of my tights split at the seems after one wear. I have some that I have had over a year. So this is why I say sometimes good quality.

Date of experience: April 1, 2023

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Nicole,

Thank you for sharing your experience with the quality of the items you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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