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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,780 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,261
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,780)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user mikea2429
New Jersey
1 review
0 helpful votes
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April 7th, 2023
Verified purchase

Horrible experience. Horrible clothes. Zipper broke on both pairs of shorts. During thr drop I couldn't even get on the site to order more. In that time I was trying yo log in I found a better company to order work out shorts through. Thanks for nothing. Horrible customer support. Impossible to get someone

Date of experience: April 7, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Mike,

We regretfully note that we received your feedback regarding the item that you got. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.

Best,
Lia

Thumbnail of user jillb976
Michigan
1 review
0 helpful votes
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October 2nd, 2022
Verified purchase

I love Fabletic's. There are new styles literally every month. When I am not in my work clothes, I am in either Fabletic's leggings or running shorts. The fabrics are amazing and the compression on the leggings makes me feel comfortable wearing them. I purchased an additional dresser to accommodate all of my pieces.

Date of experience: October 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Jill,

Thank you for such a wonderful review! We appreciate your time sharing how happy you are with your experience with us, especially with the leggings!   We are excited for you to try the upcoming ones. Have a great day!

Best,
Tina

Thumbnail of user heathers1540
Massachusetts
1 review
0 helpful votes
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December 23rd, 2021
Verified purchase

I used to get on and find so many cute things that I wanted and now I get on and I can pretty much only order black or solid colors no cute designs in my size and my last experience with my order was absolutely terrible! I waited for way too long for my order to ship I believe it was a month or longer then they cancelled part of my order which was the main item that I was wanting in my order and just added a couple extra things because I was ordering anyways. I called and cancelled my whole order I was extremely upset that they "sold out" of the item I purchased a month ago. They didn't offer me a replacement of something else just cancelled the one item.

Date of experience: December 23, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Heather,

Thank you for writing a review! We are sad to know about the negative experience you had with your order and our selection. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.

Best,
Chad

Thumbnail of user kathya550
New Jersey
1 review
0 helpful votes
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August 4th, 2022
Verified purchase

My order showed up with different sized inseam. My joggers were noticeably different lengths. I tried to return for refund but have a credit instead. I spend money on quality - not a fan of cheap clothing that has not been inspected for quality.

Date of experience: August 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kathy,

Thanks for sending your review! Your feedback about our product sizing and quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user anthonys2195
Colorado
1 review
0 helpful votes
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April 19th, 2022
Verified purchase

We live in the middle of nowhere so having new clothes arrive at the house at least once a month is fantastic. The nearest mall to me is 3.5hrs away and the only option inside of that is Walmart. Fabletics covers fills a niche for me and I love it. I also got the wife a pair of pants that are very fun to remove.

Date of experience: April 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Anthony,

Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in Fabletics. We count ourselves lucky for members like you. Have a fabulous day!

Best regards,
Chad

Thumbnail of user cynthinap
Colorado
1 review
0 helpful votes
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July 1st, 2019
Verified purchase

I signed up recently. I missed the cutoff day to go in and review the outfits. I received my credit of 49.95. I ordered a pair of leggings and it was less than 49.95. So i apparently paid for 2 items for last month. So I was dissapointed. I had to walk into Del Amo store and ask more questions. The lady helped and explained how it works again.

Date of experience: June 28, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Cynthina,

Thank you for sharing your experience with us. Your feedback will help us know what we can do better. We value your opinion and see it as an opportunity to learn and improve. We hope you'll have more fabulous experiences with us in the future!

Best,
Ivy

Thumbnail of user benb1043
Michigan
1 review
0 helpful votes
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May 27th, 2022
Verified purchase

Took longer than expected to receive the goods. One of the goods, the tank top, was way too small (I am a large at every other brand) and was disappointed by the delay in shipping and the way that that the shirts fit me, when I was looking for a good new brand to turn to.

Date of experience: May 27, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ben,

Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with our products and shipping service. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user alexandras34
Nevada
1 review
2 helpful votes
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April 23rd, 2017

I ordered 2 leggings on sale didn't know I would be charge monthly for the "VIP"sale, didn't like the pants i ordered sent them back still no refund after 3 weeks they said will take another 9 days from here. I did receive the monthly refund back to my acct now I'm waiting on the refund for the hideous pants I returned! Won't ever shop there again!

Date of experience: April 21, 2017

Thumbnail of user samarb
Samar B. – Fabletics Rep

Hello Alexandra,

When our members are unhappy, we’re unhappy... Let us make it up to you! A member of member service will contact you shortly to assist you.

Best,

Samar

Thumbnail of user jenniferm86
Arizona
1 review
11 helpful votes
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September 29th, 2014

THIS IS NOT A SCAM like the others claim! Great program with clearly defined dealines to cancel your monthly outfit (that is greatly price, btw),
Awesome, quality pants... compete with Lululemon fabric. Sports bras are a little light and the lack inventory can be a $#*! but these will both only get netter with time.
Do not regret signing up at all!

Service
Value
Shipping
Returns
Quality

Date of experience: September 29, 2014

Thumbnail of user kated282
Canada
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

Fabletics used to be great, but then the membership changed and now it just doesn't make sense. I keep skipping the month waiting for the black Friday sale, but it seems that when other sales come on (ex: labour day) the sales don't really help members. It doesn't make sense to me that credits and sales can't really be used together, and it makes me feel unvalued as a long-time customer. I love the fabletics clothes, but hate the company.

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Kate,

Thank you for sharing your feedback regarding the VIP membership, it will help us improve our operations and services. Our Member Services Team will be contacting you immediately.

Best,
Kim

Thumbnail of user sheilag4
Massachusetts
1 review
14 helpful votes
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August 14th, 2015

After canceling my membership because the clothes were cheap and didn't fit (I nearly had to cut them off my calves), I came to found out that the six "credits" I had in my account with a cash value of $299 could not be used. Absolutely criminal! I should add that I had to call 3 times to cancel my membership. I kept getting "disconnected."

Service
Value
Quality

Date of experience: August 14, 2015

Thumbnail of user erikh413
Oklahoma
1 review
0 helpful votes
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November 4th, 2022
Verified purchase

Initial order process was very quick and easy. Ended up having to wait several weeks before getting my initial order and could not login to the website to track my order - my account didn't exist.

I finally did get my order but the shorts were longer than what I had orders. Tried to call to exchange and was told they were out of inventory and tried to get me to sign up for a membership as well.

I ended up canceling all together. I figured what I spent was a sunk cost.

I experienced an overwhelming number of e mails and had to opt out as well.

Overall the product was okay I just think they might be symptoms of a new company trying to optimize their experience. Might give it another try in a couple of years.

Date of experience: November 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Erik,

Thank you for writing a review! We appreciate your feedback on our delivery and would like to address your concern. Our Member Services Team will get in touch with you right away.  

Best,
Renz

Thumbnail of user morganh326
Canada
1 review
0 helpful votes
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September 1st, 2022
Verified purchase

I love the leggings but Ive only worn and washed twice and already there are two small holes in them. I'm disappointed that I spent so much on them. I love Powerhold but they need to be better for normal wear and tear.

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Morgan,

Thank you for taking the time to leave a review. Your feedback about the quality of our product is important to us. Our Member Services team will email you right away to assist you.

Best,
Clark

Thumbnail of user jadea80
Canada
1 review
0 helpful votes
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November 7th, 2022
Verified purchase

Lately on the first of the month the site refuses to allow me to "skip the month" so I have to keep returning to attempt to skip the month and often it does not work until the 4th of the month. This is scummy behaviour as they're hoping I will forget to come back and then they can charge my account.

Date of experience: November 7, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jade,

Thank you for writing a review! Your feedback about our website is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.  

Best,
Renz

Thumbnail of user mariam1875
Florida
1 review
1 helpful vote
  • Send Message
January 26th, 2021

I ordered the 24.95 special. The items were too big so I called to get an exchange they sent me a shipping label and I return the items and I was told to order new items they charged me twice and I called about this. 4 times I called and was told different things each time. I have repeatedly asked for my money back. To date I it's still have not had my money back. I just spoke to a supervisor and he hung up on me and said he would not be issuing me a refund
I am so disgusted with this company my next step will be to contact the Better Business Bureau

Date of experience: January 26, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Maria,

Your feedback is important to us! We value you, and we are committed to providing you with a great member experience. Our Member Services team will get in touch with you within 24-48 hours to further assist you.

Best,
Dean

Thumbnail of user paulw2034
Ohio
1 review
0 helpful votes
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April 19th, 2022
Verified purchase

I love the men's line of Fabletics. However, my only gripe at this time are the lack (really none) bundle options that include The One Jogger. The app is also frustrating to use at times due to the inconsistencies of all men's bundles appearing within the app versus the website. I've also experienced bundles that aren't advertised on both the website and app but were available in-store.

Date of experience: April 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Paul,

Thank you for taking the time to leave a review. We are sorry to hear that you are not pleased with our app and selection. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user kurtd165
Ohio
1 review
0 helpful votes
  • Send Message
May 18th, 2024
Verified purchase

Always a good experience with these folks. Their Only pants/shorts may be the best casual dress pant/short on the market...and whenever you can get a deal on them, take advantage if it.

Date of experience: May 8, 2024

Thumbnail of user anag537
Brazil
1 review
0 helpful votes
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February 9th, 2023

I bought three products because of a promotion I saw on Instagram. I got the product and they are okay, but apparently I signed up also for a membership of 54,95 euros a month. I never saw where this was written (if it was) and never even got emails confirming this or anything like that. I've talked to the support and cancelled the membership, but the person answering would't answer any of the other questions I had. Awful experience, expensive, horrible customer support, and all that for nothing then an okay product. I wasn't expecting such a dirty scheme from such a company.

Tip for consumers:
Don't.

Products used:
Leggings

Date of experience: February 9, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ana,

It is with great regret that we received your feedback regarding our VIP membership. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.

Best,
Lia

Thumbnail of user teaganb7
Minnesota
1 review
1 helpful vote
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March 28th, 2021

They get you to join VIP for good deals but as soon as you try and cancel after your purchase they say your order will be canceled as well. They prey on people forgetting about their monthly charges. Don't spend your money here

Service

Date of experience: March 28, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Teagan,

Thank you for writing a review! We continuously strive to satisfy our member’s needs as much as possible, especially with our VIP membership. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best,
Nelle

Thumbnail of user samuelf169
California
1 review
1 helpful vote
  • Send Message
October 9th, 2021

This brand is an ABSOLUTE SCAM! They make you blindly sign up for their VIP program when you make a one-time purchase. This stupid program charges your card $50 a month! Their customer service is utter garbage and completely useless, especially when trying to cancel your unwanted membership. I wish this brand nothing but continued failure for scamming so many people.

Tip for consumers:
just don't input any personal information or credit cards!

Products used:
two pairs of shorts

Service
Value
Shipping
Returns
Quality

Date of experience: October 9, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Samuel,

Thank you for writing a review! We are sad to know that you are not pleased with how our VIP program works. We value you as a customer and want to make things right! Our Member Services team will email you within 24-48 hours.

Best,
Chad

Thumbnail of user janetu575
Canada
1 review
0 helpful votes
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August 3rd, 2022
Verified purchase

I have purchased products from Fabletics many times over the years — always reading the customer reviews to check on sizing and materials. I have only had to return products once over the years — and it was easy and the customer service was excellent! Fabletics was my introduction to online shopping — and I have not looked back…….

Date of experience: August 3, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Janet,

Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!  

Best,
Renz

Thumbnail of user davidk3858
Iowa
1 review
0 helpful votes
  • Send Message
January 1st, 2023
Verified purchase

Bought a trial pair of underwear and they fall way short of comfort and feel. The selection of underwear is beyond poor. I'm a big guy and the description of sizes is poor. To make things worse is that I was charged $54 twice on my PayPal account for items that I never ordered. I would never buy from you again!

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello David,

We appreciate the feedback you shared regarding the options we have. You'll receive an email immediately from our Member Services Team for further assistance.

Best,
Lia

Thumbnail of user marissam129
Pennsylvania
1 review
0 helpful votes
  • Send Message
December 1st, 2020
Verified purchase

The fact that I have to choose between using my own money charged in a previous month or get the sale promo is a scam. That's my money and I should be able to use it regardless of promotional pricing! As soon as I find out how to get my money back or am able to actually spend it towards something that's not a complete ripoff, I will be completely done with fabletics.

Date of experience: December 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Marissa,

Thank you for writing a review! We continuously strive to satisfy our members' needs as much as possible, especially with our promotion and credits. We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user georgiaa87
Australia
1 review
0 helpful votes
  • Send Message
August 1st, 2022
Verified purchase

Had 2 packages go missing through the shipping process. Tried to reach out for help but they were very unhelpful and said that the responsibility to figure out where my package is is on me. I was left on read with messages about the situation. I did get my money back for some of it (even that process wasn't gonna go smoothly and they were gonna give me not enough money back but I made sure that gave me what I was entitled to) but I will never be shopping here again. I have one more credit to use and then I'm done (not sure if my package will get here or not).

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Georgia,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about your purchase. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user michellec2783
New York
1 review
0 helpful votes
  • Send Message
July 1st, 2022
Verified purchase

I've had an awesome experience with fabletics. The workout gear is comfortable and functional. I love that there are always new styles coming out to fit so many shapes and sizes. The fabrics are soft and supportive for working out. Even the sleepwear is insane! The couple of times I've had an issue with a delivery or size, customer service has been responsive and really kind. I couldn't be happier with them!

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Michelle,

Thanks for leaving us such a great review! We are thrilled to know that you love our products and services. We put member experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words. Have a great day!

Best,
Dean

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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