Fabletics

I placed an order, and immediately after I realized I had purchased the wrong color. I tried to contact customer service and could not get ahold of anyone. I emailed the email address given, and I tried the live chat three times but each time I wrote something, it told me someone was there to answer, and then after about 20 minutes it just ended the chat. Now I have the wrong color pants and I have to go through the hassle of returning them. I love Fabletics clothing but this was just poor customer service.

If you like the item... just wait until it goes on sale. Fabletics does not do a price guarantee... so if you buy the item at full price, they will not give you the difference if it is marked down. ALL of the competitors do price difference to keep you a loyal customer.

Love the fabric and the cut, but there is never enough in my size or variety. I also see super cute patterns in adds, but can never find the pattern online or in my size. Thinking of cancelling because I can get the pattern and size that has good compression at other companies.

Clothes ran a bit small for me. I had already taken off the tags, so I couldn't return them. I forgot one month, two days after the required date because I was on vacation, to skip the month and was charged. Yes, this was the agreement I had signed up for, but it was annoying knowing I had missed the time to skip. So, I had to go buy some clothes to get what I paid for. The jacket I bought sits in my closet, as it's not really my style, but was the best thing I could find at that time. I figured being an athletic person and wearing mostly athletic clothes that this website would be perfect for me. I'm left feeling this website is more for people who just wear the exercise clothes and don't really use them for what they are intended for. I'm disappointed since I really appreciate the cost of the clothes. I wanted to love fabletics, but I'm going to cancel my membership.

Love love love the clothing. Very durable and breathable fabrics. Wish there was more leggings with pockets and capri cuts. Sports bras are good but wish there were more strappy v cut styles like they used to have with padding. But love the fabrics and how there are different things each month!

I have been a fabletics customer for a couple years, not because they are a stellar clothing company. They have sneaky tactics to keep you on as a customer. Each month you have the option to buy a credit or skip. They'll send monthly email reminders, and then stop. So you get charged, then you have a credit to use, so you stay a customer. You can use your credits to buy apparel, but you still pay for some odd foreign shipping tax. The last straw for me was when they totally out of the blue charged me on the 12th of this month for a credit. They refunded me and closed my account, I'm so glad to be done with their scheming ways!

The Fabletics clothing is wonderful... the sizing is spot-on, the quality is good, and the delivery is quick. BUT, their website is unreliable! There have been numerous months where I was unable to place an order in time and had to Skip instead. This is annoying because it wastes my time and because items sell out quickly.

I bought one thing from them in December, then in February I realized they were charging me $50/month for some membership that I NEVER signed up for. I sent an email, never got a reply. So I tried their online chat thing (I really loathe talking on the phone) and as soon as I mentioned refund the agent disconnected. So I called them and the whole call the person kept pushing me to keep the service and saying I "had credit" in their store. I told her I didn't WANT credit, I wanted a refund. So she said she would process it (after trying to get me to stay for literally fifteen minutes. I don't have time for that junk). I look at my bank account and they've only refunded $50 out of the $100. I can't even get them to connect on the chat anymore, and I've sent several emails. I'll try calling them later today but I wouldn't be surprised if I don't get an answer. SO PISSED at this company.

I have been using this company for about a year. You HAVE to skip by the 5th of the month otherwise you get charged 49.95. I have been saving my credits to use and finally got on the site to start shopping. Half of the items I had in "my outfits" were sold out in my size. M and L. I contacted customer support about this and they said to wait until the first of the month for the new outfits since the outfits are first come first serve! Ridiculous! So on the first I go back and I find two outfits that were some what decent and added them to my cart. One of them will not go into my cart so I decided on something else. Upon checking out neither one of my member credits were applied. I just called and asked for a refund and cancel my account. Horrible website. I would not recommend to ANYONE!

If you have had problems with Fabletics then you don't understand how the VIP membership works. Each month you have from the 1st of the month to the 5th of the month to select and outfit. If you fail to do this, your card will be charged $49.95. That money goes into a credit account to use at a future date. If you don't like any of the outfits that month or just don't want to spend the money that month, all you have to do is click on "skip this month". I have skipped a month, I have ordered on others. Plain and simple. You just need to read. The leggings are wonderful!

I've shopped from Fabletics 3 different times now and I must say I am in absolute shock on how much I love and adore these products. I am in complete awe over their products and overall site. We all know as women we have insecurities but I feel nothing but positive and good vibes from Fabletics and true women empowering women. I am a valued customer and will continue to shop here. I feel it definitely suits me and my comfort and style. I love it all.

Over half the items I bought over the 3 years I paid for Fabletics are either donated or falling apart and soon to be in the trash.

It got to the point for me where the styles were shifting away from what I was interested in, but I was still getting charged due to the T&Cs of the subscription. You have a short window to pause billing during the time of month thats most stressful, so I'd often forget and end up buying something just to feel like it wasn't a waste of money.

At the end of the day there are just better quality athleisure brands out there for the same cost without the pressure and hassle of a subscription.

Why would I pay $49.95 a month and find a shirt on the site for example. Say the shirt is $22. Why would I want to use a $49.95 member credit on $22? This is so stupid and I cannot wait to cancel. I bought a matching sweat suit recently and the quality is terrible. It looks like a wal mart $5 Haynes suit.

They make you a member when you shop once, without telling you so, they keep charging your credit card without telling you or sending you a receipt. Deliveries are always late. The website is not updated, so you can buy stuff that they don't have in stock, making deliveries even slower.

I cancelled my subscription two months ago and was told a$49 credit remained on the account, but to use it by the first of the next month. When I ordered using the credit, the account reopened. When I called they told me I reopened that account to make the purchase. Was unable to get an answer from customer service.

I had to exchange a puffer coat for a smaller size. I waited a while for the new cost to arrive. In the meantime, I threw my old coat out because it was raggedy and zipper was broken. I contacted Fabletics and they told me that my order had been cancelled because the coat I wanted was out of stock. I find this happens a lot. Stock is unavailable or my size is not available by the time I get the email. I need a coat now and I have to go out and get one somewhere else. So much for being a VIP

Fabletics leggings are great quality; however, I'd rather go buy cheaper and even lesser quality products elsewhere than deal with the hassle of trying to be a supposed "VIP" customer of Fabletics. The clothes are usually sold out early leaving very little selection. Sale prices and clearance prices are often not available to VIP members. It's disappointing because some of my favorite activewear is from Fabletics, but I just don't like all of the hoops and games of being a Fabletics customer.

When my husband went in to pick up my order he was treated poorly by the in store associates. Even though I called before to let them know I would be sending someone else in my place to pick up my order (they said it would be fine if he had a picture of my ID) they acted like he was inconveniencing them and he was doing them a favor. I get that good employees are hard to find but rudeness doesn't cut it.

The two pair of shorts I bought did not fit in anyway. I made sure to buy them the same size but one pair of shorts came to big and didn't fit and the other one was a little too tight. I am unable to wear ether and had to give them away.

I am a VIP member. I get to shop great sales. My information is in their system which makes ordering super easy! I usually get my stuff in a reasonable time period. I love their products! I wear them almost daily!

So comfy. Love all the fabletics wear. I bought some maternity wear for a friend. It is her most comfortable piece of clothing wear at this time. Only wish they had a little more of a selection for the maternity wear.

I ordered two pair of leggings when I became a customer. I paid for shipping on the website and waited 15 days for them to arrive. I wore one pair, one time, washed them one time, and they started to fall apart. Then when I tried to cancel my membership there's no easy way to do it.

I called thinking the customer support folks would be closed and I'd have to leave a VM but they weren't. They were open and understood my request perfectly and made everything right on my account while I was still on the phone and could see my account being updated. It was a welcome surprise and a terrific experience. Thank you!