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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,778 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

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Positive reviews (last 12 months): 52.9%
Positive
1,731
Neutral
280
Negative
1,261
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,778)

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Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user davidg4848
New York
1 review
0 helpful votes
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May 27th, 2022
Verified purchase

I bought two pair and was very satisfied. Comfortable and fit will. I bought two more and while the pants were made of the same material, the pockets were different. They were not made with the same material as the pants and because of that, they are not as deep and "flexible like the pants themselves. All in all, a very good product. I just am not satisfied with the second two pair and am reluctant to purchase again.

Date of experience: May 27, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello David,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user deborahl21
Florida
1 review
7 helpful votes
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May 1st, 2015

I tried this product based on a promotion offering a reasonable priced outfit for trying them out. I did not read the offer close enough because I got billed a membership fee several weeks later. The first outfit was okay the first time I wore it but after one wash the shirt could not be worn again. The only way you can cancel a membership is by phone and I waited over an hour in total to cancel the membership by phone. They have very long hold times. I called four times before getting a hold of someone. I tried writing the company and they would only cancel by phone. I was very clear I wanted to cancel and they kept trying to get me to order more things. I finally had to be rude to get her to stop talking about other purchase options and just get the membership canceled. They did cancel but would not remove charges for the membership and or the defective merchandise. I would not use this company again.

Date of experience: May 1, 2015

Thumbnail of user connied42
Virginia
1 review
7 helpful votes
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March 18th, 2017

Not pleased with the "VIP" nonsense because they choose what you can spend credits on, complete and utter bs considering it's my $$$! Were the credits for purchases or w/e, that's one thing, but they're not. Second complaint is quality- leggings I got for workouts are fab quality, tanks and bras are thin and SMALL. I'm a sz2,32b and I got to wear my M bra exactly twice before it unraveled. Don't buy any of the thinner material pants either, they're HUGE, and fell apart after the 4th wash. Ridiculous waste of money

Date of experience: March 18, 2017

Thumbnail of user samarb
Samar B. – Fabletics Rep

Hello Connie,

We truly apologize about your experience! Your feedback is important and we would like to make things right. A member of member services will email you shortly to assist you.

Best,

Samar

Thumbnail of user marciaf262
Virginia
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

The material is breathable and lightweight. My sister and I enjoy wearing them. So much so, that we purchased a second set.

Date of experience: July 1, 2024

Thumbnail of user sarahcm
Maryland
1 review
0 helpful votes
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July 16th, 2024
Verified purchase

Loved the retail store & the customer service was excellent! Bought lots of well made & really attractive pieces of all types. Will go back to store!

Date of experience: July 6, 2024

Thumbnail of user alexisc165
Virginia
1 review
0 helpful votes
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September 30th, 2020
Verified purchase

I ordered two pairs of leggings. They said both were in stock and they shipped them both. Weeks later I got the first pair. Never the second. Finally I emailed them and asked them about it and they said the other pair was out of stock. Then I had to choose another pair of leggings and most of the stuff was out of stock. Then the pair I finally chose did not match the picture.

Date of experience: September 1, 2020

Thumbnail of user nellep
Nelle P. – Fabletics Rep

Hello Alexis,

Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user christ1263
New Jersey
1 review
0 helpful votes
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March 19th, 2022
Verified purchase

Not happy with the pants i purchased, and really not happy with the recent grey shorts I purchased. I preferred the old style as they were better for working out.

I also forgot to skip the month multiple times.

Date of experience: March 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Chris,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user joycem1346
Minnesota
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

My experience with Fabletics have been great with just about everything that I have purchased. I get so many compliments on my outfits being a VIP really helps with keeping in style with what's new,

Date of experience: June 3, 2024

Thumbnail of user lylac1
New Jersey
1 review
5 helpful votes
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February 16th, 2017

I saw their ad online 2 for $24 so I decided to check it out. I ordered 2 pairs of leggings and it took 2 weeks to ship instead of the 7 days they originally told me. Then I realized that when I thought I was just creating an account, I created a membership where they were going to charge me $50 a month! I tried cancelling the membership through the online live chat and couldn't get through to anyone. Then, I called and could barely understand the woman I was talking to and she kept trying to push to keep the membership practically making it impossible to cancel! I FINALLY was able to cancel. So many other places to get cute workout clothes, don't go here.

Date of experience: February 16, 2017

Thumbnail of user mias68
Canada
1 review
1 helpful vote
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October 12th, 2019

I loved the workout clothes I ordered, everything fit really well and was great quality. It's also very clear that if you don't want to be charged $50 each month you just have to go into your account and skip the month before the 5th. I do get how some people could miss that fact or be frustrated if they forgot to skip but I wouldn't blame the company since they make it very clear.

The only thing I didn't love was the fact that the credit is only applied to items $49.95 or above. I tried to order 1 sports bra worth about $35 and was charged again on top of the monthly credit charge I already paid. This system basically forces you to spend more than the credit is worth. I like the clothes but I don't like the scammy system that's always trying to trick people into giving more money than they should.

Date of experience: October 9, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Mia,

We love our customers dearly and your feedback is so helpful for us to hear. Thank you for taking the time to write your review! Our member services team will get in touch with you for further assistance.

Best,
Bella

Thumbnail of user andreah761
Maine
1 review
0 helpful votes
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January 12th, 2022
Verified purchase

I received an e-mail on the 7th saying my order would arrive tomorrow and it is still missing. Now, this may not be a Fabletics issue directly, but I have noticed that the shipping takes quite a long time and the notifications don't seem accurate. Tomorrow is the 13th, and the tracking message still says "in transit" so hopefully it arrives tomorrow.

Date of experience: January 12, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Andrea,

Thank you for writing a review! We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.

Best,
Chad

Thumbnail of user stephaniec1888
Michigan
1 review
0 helpful votes
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January 12th, 2022
Verified purchase

The sizes were not right for me. I first ordered a size large because that was what was suggested for me, the band was to large and the cups gaped on me under the arms. I then bought a size medium and the band is to small and the cups still do the gaping thing.

Date of experience: January 12, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Stephanie,

Thank you for writing a review! We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you within 24-48 hours.

Best,
Chad

Thumbnail of user rhondat101
Virginia
1 review
0 helpful votes
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August 31st, 2020
Verified purchase

I didn't buy or pass on a month VIP and I never have received the credit on my account to buy something later. Very dissatisfied that the credit was never put on my account and haven't bought anything since. Loved the products that I have bought.

Date of experience: August 1, 2020

Thumbnail of user lynnt115
Tennessee
2 reviews
0 helpful votes
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October 5th, 2019
Verified purchase

I've always been happy with the quality of my purchases. The orders are always promptly delivered. The capri leggings with pockets are some of my favorite items and the variety of styles are wonderful.

Date of experience: October 2, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Lynn,

Awesome! We are grateful for the pleasure of serving you and meeting your shopping needs. Enjoy shopping and hope to hear more from you in the future!

XO,
Ivy

Thumbnail of user janiceh713
Illinois
1 review
0 helpful votes
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June 2nd, 2022
Verified purchase

I purchased 3 pairs of shorts during the shorts sale. 2 oasis 6 inch inseam and 1 on the go power hold with pockets. They all fit true to size. I love the comfortable and flattering fit of the oasis shorts. The power hold have higher compression and are not quite as flattering at the hem around my thighs. All three flatter my waist. I wear small for reference.

Date of experience: June 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Janice,

Thank you so much for your feedback and for sharing this with others that you like our product and quality! We are pleased to learn that we were able to meet your expectations for online buying.

Best,
Clark

Thumbnail of user mariab2213
North Carolina
1 review
0 helpful votes
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February 4th, 2023
Verified purchase

I think most of the clothes are very expensive, and I didn't like the fact that I had to subscribe to have discounts. And if I don't remember to skip the months I do have to buy something. It is a kind of abuse I have to accept to have the discounts. That 's the reason I get out.

Date of experience: February 4, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Maria,

We are glad you are enjoying our products! Your feedback about the VIP membership and product pricing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user yhz
California
1 review
2 helpful votes
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September 30th, 2018

I left a review that they wouldn't allow me to exchange or return a legging and the reason was they can't generate a shipping label... They don't know when they can resolve the problem either and just told me to wait but no one actually reach out to me since then.

Someone replied to the review saying the representative will contact me. Yes they did, but the message they left just looked like an automatic reply saying "we encourage you to take advantage of our hassle-free 30-days returns and exchanges policy if you aren't satisfied"...

"Hassle-free 30-days returns and exchange" but the truth is customer can't even exchange or return and no one's ever gonna help. Please resolve the problem and don't sent me irrelevant reply.

Date of experience: September 28, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Yh Z-yhz,

We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our member service team will be contacting you within 48 hours to assist you.

Best,
Ivy

Thumbnail of user clairet12
North Dakota
1 review
3 helpful votes
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June 20th, 2014

This is a trick to sign you up for a subscription that they charge you $50 (49.95) a month for. I'd consider myself a pretty savvy and intelligent person and I was unaware or else not given clear warning that I was signing up for subscription. All over my facebook Fabletics was advertising a $25 outfit and I thought "wow! What a great deal!" but lo and behold I was BABOOZLED! That $25 dollar outfit that did not even look good signed me up for a monthly fee. :(

Date of experience: June 17, 2014

Thumbnail of user alexh1371
Wisconsin
1 review
0 helpful votes
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January 25th, 2024
Verified purchase

The VIP membership is a pain, canceling it is *******x harder than signing up and The points needed to get something free is very high. When you finally get something it's only women's, usually underwear, as an option.

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: January 1, 2024

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Alex,

We value the comments you made about the VIP program. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia

Thumbnail of user tonio62
Rhode Island
1 review
0 helpful votes
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December 4th, 2022
Verified purchase

First and foremost this is absolutely NOT about the quality of the Fabletics products …. They are great quality & I love them. That being said the customer service is some of the worst I've ever experienced. I own my business, and if I treated my long time customers the way I was treated …. I wouldn't have any!

Date of experience: December 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Toni,

Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this, and our Member Services team will be contacting you right away to assist you.

Best,
Zeth

Thumbnail of user ajb99
New Jersey
1 review
0 helpful votes
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March 7th, 2023

There clothing is okay. But sadly, you don't realize becoming a "VIP" member they charge you $59.95. They tell you it's so you can buy at discounted price. Scam, scam, why should we have to pay to buy there clothes. I feel so stupid, no other clothing line asks you to pay 60 a month to buy there stuff. Watch out watch out, don't believe there nonsense.

Service
Value
Shipping
Quality

Date of experience: March 7, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello AJ,

Thank you for taking the time to leave a review. Your feedback about our promos and the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user alexisa344
Texas
1 review
0 helpful votes
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April 19th, 2022
Verified purchase

I was suckered in to the membership because it's such a good deal. However, the selection as of late has been limited for bigger bodies. The only option of a black athletic piece of clothing comes in the form of biking shorts. I haven't been able to find black leggings for the past two months. As a bigger woman, I struggle with dimples on the back of my thighs and colored leggings tend to emphasize that. I have credits that I'm holding on to because I can't use them.

Date of experience: April 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Alexis,

Thank you for writing a review regarding the availability of our products and your credits. You opinion is important to us and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you right away.

Best,
Mary

Thumbnail of user chocolatem
Utah
1 review
0 helpful votes
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July 5th, 2019
Verified purchase

I sent a gift card to one of my friends for her birthday and she never received it. I double checked the email I provided, which was correct, and called to have it resent. After I got off the phone my friend still did not find it until she checked her spam folder. If I wouldn't have followed up she wouldn't have gotten the gift

Date of experience: July 2, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Chocolate,

Thank you for bringing this to our attention—it will help us improve our operations and services. If you ever need anything, let us know! We’re available 24/7 by phone and Live Chat from 6am - 6pm (PST) 7 days a week.

Best,
Ivy

Thumbnail of user prasadk21
California
2 reviews
2 helpful votes
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June 1st, 2022
Verified purchase

Got 2 shorts with liners and used them on 2 different long distance runs. One was 50km and the other was 60km. Absolutely fantastic feel! All the sweat evaporated pretty fast. No chafing anywhere and very comfortable thru the run. Highly recommend.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Prasad,

Thanks for taking the time to write a great review! We take pride in giving the best quality of products and services to our dear members! We're delighted to receive your compliments and appreciation! Have a great day!

Best,
Dean

Thumbnail of user brettt207
Utah
1 review
0 helpful votes
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July 14th, 2024
Verified purchase

I love the only pants and shorts, but not the shirts so much. My wife is a nurse and she does really like the scrubs.

Date of experience: July 4, 2024

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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