Fabletics

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I never signed up for a membership and got charged multiple times before realizing and when I canceled it, I kept getting charged. I then received an email saying don't lose your points, so I purchased some thing, and it automatically signed me up for VIP and started charging me again. This is bull$#*!.

I have now been the victim of Fabletics scam!

I've created a petition, if it's happened to you, help me get them closed down by signing it!

https://www.ipetitions.com/petition/stop-the-fabletics-scam

When you first order on Fabletics, it signs you up for a monthly membership without you realizing it. Then they proceed to charge you $50 a month for these membership credits that are only good for one item per credit. The sneakiness was terrible. And if you try to cancel your membership, you lose ALL your credits…. So each morning I have to "pause" my membership until i us up the credits. Also they don't even have that many options of clothes to choose from! Especially on the men's side. It's such a scam. And their leggings weren't all that nice either. From their business practice to their products, this company deserves 0 starts.

Good quality items, but a total scam in terms of membership requirements. It's ridiculous that you can't apply the credits you've already paid for to sales. Also, shipping takes forever. Will be cancelling.

I love your products but trying to shop on the website is an absolute nightmare. The system will kick me out and suddenly my cart is empty. Trying to check out is the same, pop ups asking me to add more things to my cart then it suddenly logs me out and is asking me to subscribe. I'm on the verge of canceling my subscription because it's just too much of a headache.

I joined this company last December. They have been taking out a monthly payment of $49.95. I have tried to find/use the credit a couple of times but it wasn't on my account. When I called about it this last week, I was told my account had a different email address. However, it showed my correct email address in my profile on their website. Things seemed fishy to me so I requested a refund of all the money charged, which they gave me but when I tried to cancel the membership they told me the payment will come out tomorrow and if I cancel they won't give me a refund. My only other option was to skip a payment and then I have to call back during the first 5 days of May to cancel my membership. In their terms of service, it tells me I can cancel my membership at any time. I will not be recommending this company to my friends.

I bought four items and decided to return two of them. I sent my return via USPS using the provided return label on June 9th. It's been almost 2 MONTHS and I have no refund. Their returns are handled by Pitney Bowes Returns, which means that you cannot track your package after it leaves the possession of USPS. I contacted Fabletics and they told me there is nothing they can do--they are also unable to track the return so they cannot tell me where the package is, when they will receive it, or if/when I will receive a refund. This is very unsettling! I immediately cancelled my membership knowing that I would have no reassurance if I ever needed to return something again. I am very disappointed in Fabletics for not taking more responsibility for the failure of their parcel return service.

Your against capitalism your against america, your for violence domestic terrorism BLM garbage which is a bunch of BS. Why dont you take your disgusting bis you built on capitalism and get the hell out of america, scum of the earth hollywood, news media, sports $#*! off go to hell, this will all blow up in your faces

I will start by saying that the items I have gotten were for the most part cute. The leggings are great... The problem is you can't actually order them. The company itself is HORRIBLE. They are ALWAYS out of everything in the size you want. I have literally stalked the site for >8mo to try to spend my credits so I can cancel my account, but they are out of everything besides off sizes and ugly patterns. I have reached out to customer service multiple times and you get no response.

I have also been a victim of this. Like any other girl or woman desperate for gym clothes that fit I was so surprised at the offers that were available but recently after installin internet banking I spotted I had been charged £40 each month for an outfit I hadn't even brought! Absolute joke. There was a comment below about "reading fine print" never in my life time have I had to read "fine print" to buy clothes it just shouldnt have to happen. I tried to cancel my membership but am still awaiting a reply. Maybe they should mark up their so called "vip memberships" clearly and prevent their customers falling into a false sense of security. If I was Kate Hudson I would feel ashamed to have my face as the cover.
Sincerely,
A loyal but now pissed off ex customer.

I was expecting to receive orre than 1 pair of underwear for the price. It was saying 3 for $24 and when I got the shipment I had 1 measly pair. And to make matters worse, the underwear are just like any other pair of boxer briefs I've had. I thought they were going to be the best thing sliced bread but...No.

I've ordered numerous shirts, pants, shorts, hoodies, etc…half of the products just didn't hold up within a few uses/washes. Zippers breaking, threads unraveling, stuff that just shouldn't happen with brand new clothes meant to hold up to workouts. Fit is strange on some items but great on others - very inconsistent. Sometimes they're friendly with returns/exchanges and other times I get the opposite experience. Overall disappointed and I've started buying from other retailers instead.

The site kept glitching, which was annoying. I had to refresh several times while using. Most of the items I liked were sold out in my size, (L), and any size around that, if not completely, though still listed as if it were available to purchase. Majority of the styles are very similar and repetitive. After your first purchase at 2 fkr $24, the pricing gets pretty ridiculous for what they are offering. $78 retail for a cropped, lightweight fleece hoodie? I don't know who they think they're kidding, but anyone who actually shops knows this is utterly outrageous. My recommendation? Join the VIP, make your purchase, then cancel... unless they will somehow improve on all of the above, which I highly doubt.

First let me say I love the Fabletics cloths. They have a lot of great colors, fabrics, patterns and more and the quality is great. I have loved everything I have bought. My disappointment comes with actually receiving the cloths. This is the 2nd order I have had shipping issues with. I get notification my items shipped they don't come. I wait because I know some things are taking longer but then I get a notification that my return has been excepted and I will get a refund. I never received my order. I call and talk to people and get different answers then a few hours later I get notification those same items just shipped. I still over a month later haven't received my items or a refund. I was really excited for these items. Hopefully they fix the issue soon.

I had a very frustrating experience, the lady was extremely hard to work with and was not hearing my complaint but instead gaslighting me and ignoring my requests and was trying to avoid the solution (cancelling this expensive subscription that I was not informed about) and was fighting me on cancelling it after I explained how it was a misunderstanding and a huge financial obligation for me but just felt like she wanted my money and not acknowledging my needs as a customer.

Customer service is shocking and reps have no idea.
Was told my order would take 4 days to process and the money wasn't taken out of my account. It has been over 4 days, the money was taken out immediately and the rep was denying everything even though I had the information in front of me.

I have unknowingly paid £44 each month and have apparently accumulated £132 worth of credit, which doesnt appear in my account at all I have been speaking to Fabletics for over a month about wanting my money back and they swap back and forth between you dont have an account with us to you have £132 worth of credit with us.
Once again I have emailed this morning for an update and had the same response, you dont have an account with us.
I will be calling citizens advice and the bank today.
Dont waste your time or money. Have spoken to a few people now who have had the same experience.

I joined a few years ago and have been disappointed over and over again. The website experience is terrible. Even if you have built up credits (which I do) you can't use them at the same time. It caps the amount at what the credit would be. So, i have $450 worth of credits, but I can only use $49.95 at a time. If I go over that amount in one order, I have to pay the difference... assanine.
The chat feature is not worth your time. I have asked numerous questions, just to get generic answers that don't help. Then the chat ends. Calling the 1-800 number is even worse.
Don't try to return the items if they don't fit, it takes weeks to get them to you in the first place, but returning them, forget it!
The overall quality was pretty good, I liked the items I got, however it is not worth the hassle or the pain to get them.

The "One joggers" came out and tried getting them in the coral blue color, but the website wouldn't allow me to use a member credit for them. After calling customer service all they said was there's nothing they could do and that the problem would be fixed within 48hours. Upon asking for an email verification after the problem was fixed for my support ticket they said they don't do that and I will just need to check back periodically to see if I can use a member credit for those pants.

I have been ordering outfits for my girlfriend for over a year with ZERO problems. When you sign up for VIP you have to be smart enough to set a reminder on your calender to either order or log in and simply click one button to skip that month. After reading the reviews on this site it appears that most people lack the organization skills to be a VIP customer. To all of those dummies I have message: Go get the same quality stuff from LuLu Lemon for three times the price!

This is an edit to a glowing review I wrote. Fabletics' quality went downhill, to the point where every couple of pieces would wear out quickly. The company seemed to focus more on athleisure than functional athletic wear. Additionally, the company offshores its customer service, making it extremely difficult to communicate with the representatives. Customer service often does not offer a resolution and copies and pastes scripts into chat windows, if you can get ahold of them at all.

Rise in monthly price along with shipping surcharge make Fabletics a bad value. Had a return of the monthly VIP and instead of reinstating my VIP credit they gave me a regular store credit. I was informed if I would have called in my return it could have been refunded as the VIP credit but since I did it online like the website instructs it was too late.

This last order was to use up the credit and cancel my membership. The short material is way too hot for shorts but I'll just donate them so not to have to interact with Fabletics again and can cancel my membership.