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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,777 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

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Positive reviews (last 12 months): 52.9%
Positive
1,730
Neutral
280
Negative
1,261
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,777)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user michellew798
Texas
1 review
0 helpful votes
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August 20th, 2020

This is the poorest run company in the United States. I have tried numerous time to cancel the vip status. I bought outfits in December for gifts. I cancelled within days of allotted time. I have yet been able to cancel almost a year! The company has hit my credit card numerous time. They have had to reimburse me three times as of 7/21/20. I have had to put a freeze on my credit card. Then replace my credit card. Some how they found the new one. I wasn't a monthly thing of trying to get funds out but daily.

Date of experience: July 21, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Michelle,

Thank you for bringing this to our attention! We're sorry for the negative experience you've encountered with Fabletics. We'd like to assist you further. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best,
Nelle

Thumbnail of user miladysb
Puerto Rico
1 review
0 helpful votes
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August 12th, 2024
Verified purchase

Excellent products, fabric and styles. Been a client for over a few years and love it

Date of experience: August 2, 2024

Thumbnail of user kimberlyw2099
North Carolina
2 reviews
0 helpful votes
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August 11th, 2024
Verified purchase

I love these leggings,bras and shorts they are soft and true to size.

Date of experience: August 1, 2024

Thumbnail of user garyw2093
New Jersey
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

I just wanted to buy a pair of pants, not join a club.

Date of experience: August 1, 2024

Thumbnail of user heatherj561
North Carolina
2 reviews
2 helpful votes
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August 1st, 2022
Verified purchase

I enjoy every piece of clothing from Fabletics. I would be a customer for life, BUT FOR, the shipping. The shipping/delivery times are beyond excessive. Three weeks is the norm, which is far beyond acceptable. We are years in to Covid challenges and this issue should've been resolved by Fabletics long ago. As much as I enjoy Fabletics, this shipping issue is the reason I am looking to cancel my VIP membership.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Heather,

Thank you for your business. For assistance with your shipping concern, our Member Services Team will get in touch with you right away. Thanks! ​

Best,
Renz

Thumbnail of user stephaniec288
Spain
2 reviews
1 helpful vote
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June 11th, 2018

I bought the 2 for 24 deal and a couple of weeks later 49.95 was removed from my account without my permission. They had enrolled me on a VIP membership that i was COMPLETELY unaware of and i am still waiting over 30 days later to receive my refund which they keep telling me they will give me. I am LIVID. Today was my THIRD phone conversation with them and they are all saying I should be receiving my money back "in the next 4 days"... they say that EVERY time. Awful. Do NOT throw your money away like this!

Date of experience: June 11, 2018

Thumbnail of user dm559
D M. – Fabletics Rep

Hello Stephanie,

We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Thumbnail of user cathrynl18
Michigan
3 reviews
0 helpful votes
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January 1st, 2023
Verified purchase

I have SEVERAL pairs of Leggings with a reflective logo on the upper thigh and everyone always thinks I have something on my leg. I bought a pair of Sweats that had a hole in the pocket and getting a new pair was such a hassel and took forever. Customer service is below average. Also, every time I try to talk to customer service I get connected to two people. What is that glitch?

Service
Value
Shipping
Quality

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Cate,

Thank you for sharing your experience with our items and with our Member Services Team. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user stevens4060
Ohio
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

All around good experience. Ease of online ordering. Good quality products. Fair prices.

Date of experience: August 1, 2024

Thumbnail of user marinat51
Germany
1 review
0 helpful votes
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March 7th, 2021

First order was ok, altough I wasn't aware of the membership fee scheme at that time. Indeed a very tricky one. Anyway, everything took a turn for the worse with my second order. It was canceled for no reason, their client support was a disaster. They told me I should make another account. I did it but nothing seems to work on their platform. I lost so much time and energy trying to finalize that order. Probably not going to happen. Definitely Fabletics is not worth it. I am outraged with their behaviour and company culture. I wonder how do all those celebrities agree to link their name to this company. Somebody should take a look here.

Service
Value
Shipping
Returns
Quality

Date of experience: March 7, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Marina,

We are sorry to hear about your negative experience with our Member Services Team. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you within 24-48 hours.

Best,
Chad

Thumbnail of user larryf915
North Carolina
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

Low prices offered to trick you into being a "VIP" member that gets charged $60 a month!

Date of experience: August 1, 2024

Thumbnail of user katies516
Michigan
1 review
2 helpful votes
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February 4th, 2020
Verified purchase

All of the items I received from Fabletics were awesome. The reason I am canceling my membership is because I think they are greedy. For instance, they charge my credit card the $49.99 membership fee which basically puts a credit on my account, but then when I go to order something I have to order $49.99 or more in order to use my membership credit. So if I have a cart that doesn't total $49.99 or more then they want me to pay for that out of pocket instead of deducting it from my credit on my account. Also, if I want to use my credit to make a purchase I cannot buy an item at the sale price which I think is ridiculous. How can you charge my card every month and then tell me how I can spend my money?

Date of experience: February 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Katie,

We would like to apologize for the trouble you experience in using the credits online. We'd like to learn more about your specific situation and make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Ivy

Thumbnail of user alyssat128
Colorado
1 review
0 helpful votes
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February 1st, 2023
Verified purchase

I made a larger order around Christmas time getting myself and my boyfriend a few items each and signed up for a membership. It somehow signed me up for a mens version. One why do we need separate gender apps. And two why is it impossible to switch it. The website and app always seem to be out of the sizes I need. I understand the need to keep up with fun colors but why can't they just make a basic black pair is seemless leggings. We don't need pockets and crisscross and cutouts. I would also be great if they could make more trending colors, neutrals and jewel tones are what's in style so why is everything on the website neon or pastel?

Date of experience: February 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Alyssa,

Thank you for sharing your experience with our items and the website. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user kayr124
Virginia
1 review
7 helpful votes
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November 23rd, 2016

Fabletics is a scam, they charged my credit card for 8 months without my permission for what they are calling the VIP membership. I did not intentionally sign up for the VIP membership. I placed an order and have a feeling, there was a box I had to uncheck in order to avoid signing up for the VIP. She said there was fine print stating I would be charged $50/month, which certainly was not visible as I would never intentionally sign up for the program. Poor company trying to scam people and trying to be sneaky. The company should gout of business with this type of poor business strategy; they are just generating a lot of pissed off customers, not a way to develop a long standing company with loyal customers.

Date of experience: November 23, 2016

Thumbnail of user aubreyr20
Texas
1 review
1 helpful vote
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May 9th, 2019

I had became a vip member and I loved their leggings. They said that you get monthly emails to skip the month but I honestly never got them. It's now 3 months in and I got charged twice. I called 5/6/19 and they lady from their customer service said she couldn't process a refund and that they don't do that. I had to demand that she send me to a supervisor who only refunded one month. I worked at qvc and I know that you can always refund member credits back to the card so I made her transfer my request back to the supervisor. She tried arguing with me to get out of doing it! I had never been so upset with customer service! I told her that it's MY money and that there was no way I couldn't have it back. I was able to get both months refunded and cancel my membership. NEVER DOING IT AGAIN!

Date of experience: May 6, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Aubrey,

Thank you for sharing your feedback with us regarding the unpleasant experience you had in Fabletics. We value you as our member. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Thumbnail of user kens348
Illinois
1 review
5 helpful votes
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August 7th, 2019

Impossible to cancel. Canceled several times. Keep charging my card. If you cancel make sure you get an email so you have a leg to stand on to try and get your money back. The absolute worst ever. I'm so aggravated it's unbelievable.
STAY AWAY FROM FABLETICS

Date of experience: August 7, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Ken,

We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Thumbnail of user nataliew714
Texas
1 review
0 helpful votes
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April 4th, 2023
Verified purchase

I had an error completing the order, I tried calling and after nearly an hour wait I was told by the rep to visit the store to complete the purchase.
Needless to say, I didn't have a pleasant experience and will be most likely canceling next month.

Date of experience: April 4, 2023

Thumbnail of user wafaa11
Washington
1 review
0 helpful votes
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October 1st, 2020

I received an email for a "2 for $24 + free shipping + 50% off all other items" promotion. Thought I'd give fabletics a try and started shopping. I was in the process of placing a $300+ order when I noticed that the discount that was advertised wasn't being applied. They totally bait and switch you and it doesn't end up being a great deal at all. I wouldn't sign up for any reoccurring payment type thing with a company that is so deceitful. So glad I found all these reviews before taking the plunge and trying them out anyway. There are tons of better options online and in stores.

Date of experience: October 1, 2020

Thumbnail of user nellep
Nelle P. – Fabletics Rep

Hello Wafa,

Thank you for sharing your overall shopping experience with Fabletics! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user maullyb
Oregon
1 review
0 helpful votes
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September 3rd, 2020
Verified purchase

I simply want to get on a waitlist to be notified when a product is back in stock but I can't because it is only available for certain products. So I guess you want me to go elsewhere to purchase the item?

Date of experience: August 4, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Maully,

Thanks for writing a review regarding the availability of our products. Our Member Services team will contact you within 48 hours for further assistance.

Best,

Thumbnail of user miap66
California
1 review
1 helpful vote
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December 21st, 2020

I signed up to buy 2 pair of leggings in August. I received my items. Then I noticed by August Fabletics had charged me monthly memberships AUgust, September, October. I called them and my bank to get the stop on the account, end membership, and refunds. That was completed, however, Fabletics has continued to charge me the $49.95 since August. I have had to call several times and call my bank ( which during Covid is at least an hour wait!).

At this point, Fabletics has charged me 8 months at $49.95= $399.60.

THis is FRAUD.

Date of experience: December 21, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Mia,

Thank you for writing a review regarding how the VIP Membership works. We deeply value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Thumbnail of user kripar2
Texas
1 review
0 helpful votes
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November 4th, 2019
Verified purchase

The belt line was advertised as it won't roll down like others. But, it does more than others. The fabric was a bit damaged when I received it. It is of course not pf a value of that price. Wayy to expensive.

Date of experience: November 1, 2019

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Kripa,

We apologize for what sounds like a very frustrating experience! We’ll get in touch with you within 24-48 hours and get this resolved as soon as possible.

Best,
Dean

Thumbnail of user tarsaw
Colorado
1 review
0 helpful votes
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June 12th, 2020

The buisness will charge you just for not purchasing and claims it is not "money lost". I was charged $50 because I did not log into my account and make an effort to not purchase something. As someone who works 40 hrs a week, has a life and BARELY shops, I find this type of charging method rediculous. It needs to be seriously readdressed by management. I am disappointed. I love the leggings but hate the buisness motto. That does not often happen for me. Also, the ad lies... the leggings totally roll on the top. What a shame. I was excited about this product but now all I am is pissed.

Date of experience: June 12, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Tarsa,

Thank you for bringing this to our attention! Our sincere apologies for any inconvenience this had caused you. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Thumbnail of user tracyh1245
Texas
1 review
0 helpful votes
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May 16th, 2024
Verified purchase

Your website is not very friendly. I tried to order a pair of pants and realized after talking with someone that all I did was join your Club. You need to make it more clear on your website

Date of experience: May 6, 2024

Thumbnail of user camerons328
Alabama
1 review
0 helpful votes
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May 27th, 2022
Verified purchase

Shorts took longer than claimed to come in. Said 3-5days and took over a week. No free shipping. No draw string and waist is bigger than claimed size on website. I'm a 32-33" waist and medium is 31-33" and they were way too big, closer to 35" waist when I measured it. Pictures show that the phone pocket is on the side of your leg but it's actually more towards the front/side of your leg. Material feels cheap and is definitely no where close to Lulu shorts like claimed all over every advertisement that is found on social media and website. Inseam claims to be 7" but is closer to 9" when I measured.

Date of experience: May 27, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Cameron,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our products. Our Member Services team will get in touch with you shortly to further assist you.

Best,
Dean

Thumbnail of user rebeccak56
District of Columbia
1 review
4 helpful votes
  • Send Message
March 9th, 2017

I'm confused... Didn't any of u read the membership option before u purchased? I have only just ordered for the first time, but I did receive a great discount and as long as u skip the monthly choices by the 5th of the month, U are not supposed to b charged. I set a reminder in my phone... I am looking forward to receiving my first order of the Salar leggings... I have heard great things about them... I hope the quality is as good as Lululemon...

Date of experience: March 9, 2017

Thumbnail of user lindsayo7
Florida
1 review
3 helpful votes
  • Send Message
September 23rd, 2017

I finally went online yesterday and was about to order a few items until i unchecked that I wanted a membership! I could no no longer get all the nice things I wanted for a low price. I feel scammed and sad that I can't get your clothing. I don't think it's fair that you would need to sign up for membership of $49 monthly just to get a few items cheaper. I don't want the membership and feel betrayed. Kate I thought you ran a more honest business. Please let all your unhappy customers know if this annoying membership approval ever goes away so I can buy a few things without having to spend money every month in the future. Sincerely lindsay obregon

Date of experience: September 21, 2017

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Lindsay,

We are very sorry to hear that you are dissatisfied with your shopping experience. We will be contacting you within 24-48 hours to help you further.

Best,
Sherry

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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