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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,776 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,730
Neutral
280
Negative
1,260
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,776)

Rating

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Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user amys481
Utah
2 reviews
14 helpful votes
  • Send Message
August 13th, 2018

This site is ridiculous! The clothes are decent but they will continue to bleed your account forever. I canceled my membership but had credits left that they encourage you with a gift card to use. If you use the gift card it reactivates your membership and they begin to bleed you dry yet again. They don't give your money back either. You can find quality clothes somewhere else that doesn't rip you off every month!

Date of experience: August 11, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Amy,

We are so sorry that this happened. We’ll be sending you a private message now so we can get this resolved as soon as possible. Thanks!

Best,
Ivy

Thumbnail of user brianh236
New York
1 review
8 helpful votes
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September 1st, 2017

Do not order from fabletics it is a scam you will get stuck paying for forever it is hard to get out of the scam and Nike Reebok under armour are better quality and better company's also better price fabletics there pricing is a complete scammmm

Date of experience: August 30, 2017

Thumbnail of user samarb
Samar B. – Fabletics Rep

Hello Brian,

When our members are unhappy, we’re unhappy... Let us make it up to you! A member of member service will contact you shortly to assist you.

Best,

Samar

Thumbnail of user luch25
Florida
2 reviews
0 helpful votes
  • Send Message
May 14th, 2024
Verified purchase

It took a couple of months to receive my initial order. Customer service was not very sympathetic. They said that they had the wrong address but were able to give me my correct address.

Date of experience: May 4, 2024

Thumbnail of user tomr1088
California
1 review
0 helpful votes
  • Send Message
July 1st, 2022
Verified purchase

I purchased a pair on sale thinking they would be nice for golf. Approximately a month later I was charged an additional $56,00. Obviously, I didn't read the fine print. I wouldn't have purchased if I was aware there would be an additional charge. To date, I haven't worn them because the pockets aren't deep enough to carry ball markers, tees, etc.

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Tom,

We value all reviews, so we appreciate you taking the time to tell us about your experience. Your feedback regarding the monthly charge is essential to us. Right now, we'll send you a private message. Thanks!

Best,
Clark

Thumbnail of user miwak
Michigan
1 review
3 helpful votes
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June 14th, 2019

I made my first purchase, received the merchandise, and was happy. I went on with my life... after several months, l realized that they automatically enrolled me to the pricy VIP membetship and started charging me $50.00 every month! All this was done without my knowledge of the fee or what the membership was all about... l was shocked when l found it out, after $300 of membership fee, which they refuse to refund.

Date of experience: June 12, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Miwa,

We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Thumbnail of user ashleyc1275
Canada
1 review
0 helpful votes
  • Send Message
May 20th, 2022
Verified purchase

I purchased 2 sizes of these leggings, one size I normally wear and 1 size larger just incase they ran small both fit just fine the larger pair which wasn't as snug ripped down my back end at the seem on the first day very disappointed as I had high hopes judging by the reviews I seen

Date of experience: May 20, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ashley,

We always aim to deliver products of good quality. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention.  Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user sabrinas569
Texas
2 reviews
0 helpful votes
  • Send Message
August 11th, 2024
Verified purchase

Love the variety, quality workout gear! Every year gets better and better!

Date of experience: August 1, 2024

Thumbnail of user sylviez
Canada
1 review
2 helpful votes
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July 21st, 2017

I just recently purchased my first pair of Fabletics and i love them. They are thick great quality and the colours are very vibrant. The sizing was perfect, i weigh 170lb and a large was a great fit. I just ran in them this morning and they are very comfortable. They never slid down which is a big problem i have with tights. Highly recommend trying these, and you can't go wrong with this price.

Date of experience: July 19, 2017

Thumbnail of user samarb
Samar B. – Fabletics Rep

Hello Sylvie,

Its great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best services for every member! We always strive to provide stylish, affordable items for members like you! Were glad you're enjoying your purchase!

XO,

Samar

Thumbnail of user dezg3
Florida
1 review
0 helpful votes
  • Send Message
July 1st, 2022
Verified purchase

We receive our membership credit on the 5tj or 6th and the package doesn't arrive until the 30th. The yitty underwear is horrible. I am not big at all and it only covers your vagina crease so expect wedges. Same thing with the regular underwear. I can appreciate the high hip style but it barely covers what needs to be covered. Wedges alert. Otherwise the workout clothes is pretty good.

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Desiree,

Thanks for sending your review! Your feedback about our shipping process and product style/size is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.

Best,
Zeth

Thumbnail of user erink598
Florida
1 review
0 helpful votes
  • Send Message
August 11th, 2024
Verified purchase

I found that the sizes on the sports bra's were not consistent.

Date of experience: August 1, 2024

Thumbnail of user jaredw140
New York
2 reviews
0 helpful votes
  • Send Message
June 1st, 2022
Verified purchase

So overall I really love my experience with Fabletics. The quality of the clothing is great and comfortable and fits well. I works really well as athleisure clothing as well, which is clearly a direction the brand is taking which is wonderful. So to that regard I'd love and definitely purchase more in general, if there were more (along with some more neutral) color options say for the 24/7 tank tops. This goes for most clothing options on the site as well.
Also as much as I love the service, it IS a bit pricey. $30-35 is already a lot for any subscription service but it would be much more reasonable.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jared,

Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with our prices and selection. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user terrim12
California
1 review
5 helpful votes
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April 11th, 2014

I ordered one outfit and it was crap. Polyester 1970s style crap. Don't even try it. And now, I want to cancel and they make you call them to cancel. Shame on you, Kate Hudson, for representing such a shady business.

Date of experience: April 11, 2014

Thumbnail of user cathyr669
New York
1 review
0 helpful votes
  • Send Message
July 12th, 2024
Verified purchase

They do not have a site chat or an easy way to cancel membership. You have to physically call and have extremely long wait time

Date of experience: July 2, 2024

Thumbnail of user kendrab193
Illinois
1 review
0 helpful votes
  • Send Message
December 1st, 2022
Verified purchase

I love fabletics clothes and the amazing deals they offer. The only issues I have is how long it takes to receive your order and if you forget to skip a month they automatically charge you but you aren't allowed to get what you want you can only pick from the few options they provide you with. I almost deleted my account over this. If I forget fine charge me, but then when I go to use that credit I should be able to pick whatever I want to, it's my money and I should have that say so.

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kendra,

Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. We would like to discuss further the 'Skip the Month' option and member credit usage. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user debg105
New York
1 review
0 helpful votes
  • Send Message
September 30th, 2020
Verified purchase

I was a fabletics member a few years ago and stopped because I had purchased enough items. I reinstated my subscription a few months ago...
The leggings aren't the same the stretch on pqwrhold isn't forthcoming nor does it hold you In When our running... I constantly pull them up. And I'm 5'4" and 120 lbs... in an XS.
I have returned items and they can not find them so I have no credit to my Acct. Yet I called for the packaging slip and was scanned yet I received no credit. Customer service when call is horrible they are untrained. I'm will be ended my fabletics journey and won't be coming back. Overpriced and bad quality

Date of experience: September 1, 2020

Thumbnail of user kendallm81
GB
1 review
0 helpful votes
  • Send Message
January 7th, 2022

This company is sneaky and although they aren't a "con" they miss guide you easily into become a "member" where they then charge you £49 out of your account monthly. A charge that wasn't clearly outlined to you therefore is plain sneaky and borderline theft. I do not agree with these morals of a company and would recommend putting your money elsewhere. Immoral marketing!

Tip for consumers:
DONT BUY FROM THEM.

Products used:
Pants

Service
Value
Shipping
Returns
Quality

Date of experience: January 7, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kendall,

Thank you for writing a review! We are sad to know that you are not pleased with how our VIP program works. We value you as a customer and want to make things right! Our Member Services team will email you within 24-48 hours.

Best,
Chad

Thumbnail of user ericd1153
New Hampshire
1 review
0 helpful votes
  • Send Message
June 1st, 2022
Verified purchase

Ok, I had been seeing all these ads. Obviously, this company invests in marketing and does it well. They had a HUGE deal on underwear so I took a shot. Dude. These things are so comfortable and breathable. They fit so well and don't ride up. I am 6' and about 198lbs and my son is 5'8" about 180lbs and the large fit us both well and he loved them as well.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Eric,

Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!

Best,
Renz

Thumbnail of user kaitlynk73
Canada
1 review
0 helpful votes
  • Send Message
November 4th, 2022
Verified purchase

I've been a Fabletics member for years and years. I've always been a huge advocate for this brand because the quality of their products is exceptional. As of recently, I do not receive emails with a reminder to 'skip the month' and the new layout that allows for 1 Member Credit to purchase a $24.99 item when the Member Credit costs me $50+ is absolutely absurd. Very disappointing. The process to cancel is convoluted and time consuming. The quality of products is diminishing and "matching sets" are not at all matching in color. Overall, with the decrease in quality of the products and the lackluster membership functionality that is taking advantage of me as a consumer, I will not be a member for much longer.

Date of experience: November 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kaitlyn,

We appreciate the feedback you shared regarding the items we have online and the member credit usage. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!

Best,
Lia

Thumbnail of user alyssap185
Texas
1 review
0 helpful votes
  • Send Message
August 1st, 2022
Verified purchase

This website is a train wreck. It took three tries to initiate a return due to an "unspecified error". Then I finally got it to go through but never got the shipping label email, but initiating another return is grayed out on the website so I am stuck!

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Alyssa,

Thank you for your feedback and for informing us about your recent return experience. For assistance, our Member Services Team will get in touch with you right away. Thanks! ​

Best,
Renz

Thumbnail of user katlynng3
Canada
1 review
0 helpful votes
  • Send Message
August 2nd, 2022
Verified purchase

I've been trying to exchange my order since I received it, however the size I needed wasn't in stock and then once it was in stock the website is horrible and wouldn't work. I tried on multiple occasions to get help on the website but it would stop working again. I am an extremely frustrated customer who won't be buying from this website again.

Date of experience: August 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Katlynn,

Thank you for taking the time to leave a review. We are sad to hear about your negative experience with our products and website. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.

Best regards,
Chad

Thumbnail of user rosaz49
Missouri
1 review
0 helpful votes
  • Send Message
February 6th, 2022

That membership suck! It feel like you have an obligation to buy or you will be penalized! And then an interrogation if you want to cancel it. I even received a jeopardize for cancel my membership today. Like I said over the phone, screw you fabletic!, it's my money and I decide when and where I spend it.

Date of experience: February 6, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Rosa,

Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our VIP program works. We value you as a member and want to make things right! Our Member Services team will email you you right away.

Best,
Chad

Thumbnail of user jasonb3659
California
1 review
0 helpful votes
  • Send Message
May 21st, 2024
Verified purchase

After the initial purchase, the monthly payment doesn't seem worth it. You can use the credit for one thing. The website is overly complicated and long to navigate.

Date of experience: May 10, 2024

Thumbnail of user marielv11
Texas
1 review
0 helpful votes
  • Send Message
July 1st, 2022
Verified purchase

Swimsuits ordered had very weird fit to it. It's lose in areas that should be snug (crotch area garter was lose- hello, free show!) and snug in areas that are supposed to have give (wasit and arm area) to it. I ordered 2-3 different ones and all of them were wonky fitting. I'm 5"4 & 113 lbs. These shouldn't be a problem in fit at all.

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Mariel,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's size. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user nancye177
South Carolina
1 review
2 helpful votes
  • Send Message
December 25th, 2019

I ordered a gift card for my daughter for Christmas and I have had to call them back 3 times. Each time they tell me I will get the e-gift card within 24 hours. Today, I called again and they told me they could expedite my claim but that it could take up to 72 hours. WHAT?
I told them that I would
Ike to cancel my order since it's 4 days before Christmas but they said that they couldn't. I kept pushing and they finally said that they were not the ones to handle it but that they could send them a message. When I asked to speak to that department directly they said that they did not accept calls. I will never order from them again. And I don't usually give reviews but I am so frustrated.

Date of experience: December 22, 2019

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Nancy,

We sincerely apologize if you are not happy with your shopping experience. Please Allow us to contact you within 24-48 hours to make things right.

Best,
Sherry

Thumbnail of user alejandroo46
California
1 review
0 helpful votes
  • Send Message
November 4th, 2022
Verified purchase

So i fell for the promo of 2 for $24. Shortly right after that i canceled bc ofc i didn't want to pay for the VIP subscription. Days after i received a charge in my bank account for $60. I tried to resolve it with my bank but they were unable to and said i had to tell fabletics. They've been unhelpful i do not recommend.

Date of experience: November 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Alejandro,

It is with great regret that we received your feedback regarding the charge on your account. Our Member Services Team will contact you right away for further assistance.  

Best,
Lia

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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