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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,775 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,730
Neutral
280
Negative
1,260
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,775)

Rating

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Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user jasonr2271
Wisconsin
1 review
0 helpful votes
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June 18th, 2024
Verified purchase

Took a little time for order to get here but the overall ordering experience was good and i like the fit!

Date of experience: June 8, 2024

Thumbnail of user joanneh85
Texas
1 review
2 helpful votes
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June 6th, 2018

You cant try them first! You have to be in the VIP CLUB! And will not get $24 for 2 pair unless you stay with VIP. YOU CANT CANCEL ANYTIME!
My order was cancelled now I hope Im refunded on my initial order? It does not seem legitimate. Unless you plan on buying every month dont try this! Not worth the effort. GO TO ACADEMY and buy what you want when you need it. Much easier!

Date of experience: June 6, 2018

Thumbnail of user dm559
D M. – Fabletics Rep

Hello Joanne,

We truly apologize for your experience! Your feedback is important and we would like to make things right. A representative from our member service team will email you shortly to assist you.

Best,
Ivy

Thumbnail of user leel132
Florida
1 review
3 helpful votes
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July 26th, 2017
• Updated review

I wanted to write an updated review about my fabulous experience after my not so fabulous review regarding Fabletics. A day after my review was posted, their Customer Support reached out requesting details. I mapped out my experience, and within days received emails with FULL reimbursement! I even got a phone call over the weekend to apologize and confirmed my reimbursement of charges for 2016 and 2017. They even found charges going back to 2015 that I wasn't aware of and are reimbursing me fully for those. They could have ignored those since I didn't even go back that far in my bank records. They went the extra extra mile to rectify the situation. I couldn't be happier and impressed! My deepest thank you to the Fabletics Customer Support!

Date of experience: July 24, 2017

Thumbnail of user samarb
Samar B. – Fabletics Rep

Hello Lee,

Thank you for your amazing feedback! We are truly happy to help and assist you. It’s great to read your feedback about Fabletics, and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!

XO,

Samar

Cancelled about a year ago but keeps charging me
July 24th, 2017
• Previous review

I was just going through a bank statement via a bank that I'm now using more of. I had cancelled this subscription back in 2016, and even checked Profile "my account" under Billing & Shipping in January 2017 via the Fabletics website to be sure there wasn't a credit card referenced to be sure they could not charge me. However, this past Friday, I saw a $49.95 charge! Sure enough, I pulled up my bank history and my cc# was being charged since January 2016! That's a total of 749.25. I'm heart broken and furious. I never ordered a thing and cancelled via a phone conversation back in 2016. I live paycheck to paycheck, and feel taken advantage of.

Date of experience: July 18, 2017

Thumbnail of user kyleh711
Alaska
1 review
1 helpful vote
  • Send Message
April 3rd, 2023
Verified purchase

Things didn't fit. Tried to exchange, didn't send me the new sizes. Tried to return, couldn't in my area. Charged my card for the membership even though I skipped the month. Customer service wasn't helpful.

Date of experience: April 3, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Kyle,

All feedback is important to us, so we appreciate the time you took to tell us about your experience with the products you got from us and the membership. Our Member Services Team will contact you right away.

Best,
Allison

Thumbnail of user caitieb5
California
1 review
10 helpful votes
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February 1st, 2021
Verified purchase

Honestly, LOVE fabletics clothing. Super comfortable and versatile. I just despise getting their emails claiming they care about unity and representation but i, as a conservative latina am NEVER represented and what i believe in and fight for would
NEVER get money donated to them. I feel like they are trying WAY too hard to
Fit into the social climate when all they really need to do is just sell their clothes.

Date of experience: February 1, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Caitlin,

We are continuously striving to satisfy our member’s needs. Thanks for your feedback! It will help us serve you better in the future.

Best,
Dean

Thumbnail of user colleeng245
Virginia
2 reviews
0 helpful votes
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May 31st, 2022
Verified purchase

I ordered as I have before but for some reason my shipping address from years ago was pulled from my record, which i have updated and had the correct default address choosen. Now i have no idea if i will be getting my order or not, before you used a credit card from years ago that i had updated as well. Your system is not fairing well.

Date of experience: May 31, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Colleen,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user carlosd387
Florida
1 review
0 helpful votes
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October 4th, 2022
Verified purchase

After following size guidelines, under a promo period, I enrolled in a monthly membership to give it a try. The promo sent me 2 pants for the price of 1. My pants were too big for me, so I decided to take them to the local store to exchange them. At the store they didn't have my size available either, so they told me to order a smaller size online and there would be no problem. On-line, the promo price was not honored and my size was not available. I ended up with a credit in my account that was not even enough for 1 pair of pants, and I couldn't order what I wanted because they didn't have my size. No, I don't have any pants and I am wasting money on a monthly fee.

Date of experience: October 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Carlos,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user brittanyg192
Virginia
1 review
1 helpful vote
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December 1st, 2020
Verified purchase

If I could give my whole experience no stars, I would. 1st order came in, sizing was way off despite my following the Fabletics size chart. When I exchanged items, I ended up waiting over 6 weeks for replacement products because they lost my order but wouldn't send anything else until 30 business days passed (despite the shipping status saying USPS did NOT receive the order). When I FINALLY received new products they were 1) still too small, 2) NOT the colors I ordered, and 3) they ripped at the seams after my first wear (all I did was sleep in them!). If you have ordered, prepare for them to be incredibly tight (I'm normally a size 0/2 and the XS is so tight it gives me indigestion) and I hope you never have to deal with customer service because oooooh boy, I've spent about 8 hours on the phone with them through all this. The 2 for $24.99 deal is 100% not worth it; cancelled my membership today.

Date of experience: December 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Brittany,

Thank you for sharing your overall shopping experience with us. We deeply value your feedback! Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user amandas1743
California
1 review
0 helpful votes
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September 1st, 2021
Verified purchase

My review is for the website. I love the clothes. Great quality, great fit. They're why I deal with the website.

The website is not very user friendly, especially for Mobile users. It takes a long time to lead and make selections. I know the issue wasn't my IP, since other websites worked just fine. It seems like the CSS may be bloated and your developers should streamline the code.

I had an issue where I attempted to add two items to my cart using Chrome on a mobile device as a signed in user. The cart was not loading, so I got my laptop out. I signed into my account and saw the 2 in the corner of the Cart icon, indicating that I had 2 items in my cart. I attempted to click on my cart and after 6 full minutes, the cart loaded but was empty. I re-added the items and went to check out again, but now my cart had 4 items in it, even though previously it was showing as empty.

Date of experience: September 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Amanda,

Thank you for sharing your overall shopping experience, especially when browsing on our website. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user ashd48
New York
1 review
0 helpful votes
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June 18th, 2024
Verified purchase

Ordering was easy and my stuff came faster than expected. Everything fit great and the size chart is pretty accurate.

Date of experience: June 8, 2024

Thumbnail of user juliew972
Maryland
1 review
0 helpful votes
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December 18th, 2021

I had a membership with Fabletics. For a whole year I was privy to $24 leggings, as long as I bought one pair a month. I went to order my one pair, never missing a beat, and they tried to tell me that you were not able to continue on with the $24 a month because it was a promotion. That's definitely not what they said when you join on. In my opinion Covid hit, and they couldn't continue to sell them at $24 a month, and tried to make it like you were stupid, and that was the way it was all along. I told them I was not happy. I went to go on the Fabletics site to pay full price for a pair of leggings for someone else, and they have blocked me from purchasing anything from Fabletics, out of spite. I would never buy anything from them ever again.

Date of experience: December 18, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Julie,

Thank you for writing a review! We are sad to know that you are not pleased with how our VIP program works. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.

Best,
Ivy

Thumbnail of user victoriah1108
Florida
1 review
0 helpful votes
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May 18th, 2024
Verified purchase

I absolutely love my fabletics scrubs, they wash,wear and feel great. The only thing I was unhappy about was the availability of colors that I wanted to purchase.

Date of experience: May 8, 2024

Thumbnail of user bethn236
Kansas
1 review
0 helpful votes
  • Send Message
October 1st, 2022
Verified purchase

I like Fabletics 7/8 leggings but when I signed up and began to get the over abundant emails their website never had my size. Also, the varity of patterns was very limited. Finally, their website was slow to load and difficult to manuever through. After months of waiting for something to come in I liked I finally cancelled my membership. Their pricing is no different than GymShark or Lululemons so being required to join to get better pricing didn't really fit.

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Beth,

We appreciate your feedback, on your VIP membership experience. We will be emailing you right away for assistance.

Best,
Tina

Thumbnail of user amyn127
California
1 review
0 helpful votes
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March 12th, 2019
Verified purchase

The capris we purchased were very long and came way past our feet. The inseam on one of the leggings was crooked.
Because we live in Hawaii we had to pay for shipping and handling. They only ship in bulk so we had to wait a month until they had enough orders to ship them. We paid more for shipping and handling than we have paid for other businesses. The wait for the price of s/h was ridiculous.
I was very disappointed.

Date of experience: March 8, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Amy,

We’re sorry to hear about your recent experience with Fabletics and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.

Best,
Ivy

Thumbnail of user tdm
Ohio
1 review
7 helpful votes
  • Send Message
July 20th, 2014

Horrible manipulative site! It is not clear in their advertisements that there will be a memebership fee. I read the fine print when my order came and wanted to return my item. First I had to call and talk to someone about the return process. They spent 15 minutes trying to convince me not cancel my membership and then they finally emailed me the return information. Three months later after I returned my items I had to call again bcz I still hadnt received my refund. They gave some excuse about processing and said i should have my refund withn 7-14 days. Still waiting on my refund after they stated that they received the items 3 months ago! STAY AWAY FROM THIS SITE! Horrible clothing and service... rip off trying to get people for a monthly membership for horrible workout clothes!

Date of experience: July 20, 2014

Thumbnail of user margeb1
Massachusetts
1 review
8 helpful votes
  • Send Message
August 7th, 2014

This is the most deceptive company on the face of the earth. I was NOT aware that by purchasing an outfit from this website, the company would steal my credit card number and put me into some type of monthly withdrawal of $49.95 per month. Kate Hudson should be jailed for being part of such a deceptive, illegal business. When you call the company they insist that they need your "order number and credit card information" but you never ordered anything. The "customer service" is located in the Philippines.
I have reported this fraudulent company to the MA State Attorney Generals office.
STAY AWAY FROM THIS CRIMINAL COMPANY. Shame on Kate Hudson.

Date of experience: August 7, 2014

Thumbnail of user zarap3
GB
1 review
4 helpful votes
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September 28th, 2016

Placed an order on 26th of august 2016. It took me nearly an hour to make a selection as some of the itmes were out of my sizes. Payment went out of my account received a confirmation of the order.
28th of September a month later still nothing from fabletics! Called "customer services" were told oh sorry your order didnt go through and basically since you have asked we will refund you and if you like go back to the website and put another order through. Thats just not good enough! A whole month? If I didn't call them then nobody would have bothered to let me know of the issues. Manager was absolutely useless and sarcastic! Absolutely disgusted!

Date of experience: September 28, 2016

Thumbnail of user janew483
GB
1 review
1 helpful vote
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April 7th, 2021

I didn't receive my order of leggings which I paid for in December 20
I am still trying to either get money returned or leggings
I had to go to Martin Lewis resolver as Fabletics just ignored my emails and promised legging when called which of course have never replied.
They promise then leggings don't arrive so recombinant through resolver and they say can you tell me problem as my account wiped clean
What a bunch of either complete idiots with unmanageable customer service model and staff OR
A clever scamming company who just want as much cash as possible without having to supply goods or give any kind of customer service or satisfaction!
Jane Witham

Tip for consumers:
Don’t

Products used:
Leggings

Service
Value
Shipping
Returns
Quality

Date of experience: April 7, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Jane,

Thank you for bringing this to our attention! We're sorry for the negative experience you've encountered with Fabletics. We value your feedback and we'd like to make things right. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best,
Nelle

Thumbnail of user kareng3182
California
2 reviews
0 helpful votes
  • Send Message
May 14th, 2024
Verified purchase

Love em! I bought a second pair too! The fit is great! I'm 5'1.5", 127lb. XS fits perfectly! I wear the mid-to-no compression pants for yoga and Pilates.

Date of experience: May 4, 2024

Thumbnail of user haleyr96
Florida
1 review
0 helpful votes
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October 3rd, 2022
Verified purchase

I liked the website and I definitely like the products especially the bras but when I went on the website with my phone it was hard to swipe and see all the different options/photos for things but other than that The products are 10 out of 10

Date of experience: October 3, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Haley,

Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our website. Our Member Services team will contact you right away for further assistance.

Best,
Zeth

Thumbnail of user bethanyw4
Wyoming
1 review
7 helpful votes
  • Send Message
August 7th, 2014

Ridiculous... I had no idea I was signing up for a "VIP" membership... a membership that charges me $50 a month for crap I wasn't even buying, I did not notice the charges until a few months into it, and by then it was too late to get any money back. They refunded me for the current month I was charged for, but I had 4 "credits", worth $200, that I had to use. I figured since I have already paid for these credits, i might as well use them. I will buy 4 outfits and cancel the membership immediately to avoid further charges. Heres the catch. If I cancel the membership I will no longer be able to return for refund, so if I get the outfits and they are total crap, like the first one I got, Im stuck with it. If i don't cancel and have them shipped to me, don't like it, ship it back for refund, it will take long enough that they will charge me again for another month of membership. WTF.

Date of experience: August 7, 2014

Thumbnail of user lisal351
Texas
1 review
3 helpful votes
  • Send Message
March 18th, 2018

My daughter did not see any time print about their VIP program charging her 49.95 a month, only seeing she could get leggings for $24. She is under eighteen and under contractual law if is illegal for them to do this. I will be taking them to court, for the $600 they scammed from her, the trauma suffered from being scammed and emotional disrtress. She is teen and had no idea laces were so corrupt like this. Stay away from this company. A LEGITIMATE COMPANY does NOT run VIPprograms like this screwing young teens out of their money! Shame on them! See you in court!

Tip for consumers:
Stay away

Service
Value
Shipping
Returns
Quality

Date of experience: March 15, 2018

Thumbnail of user cathic25
Utah
1 review
0 helpful votes
  • Send Message
December 4th, 2022
Verified purchase

I ordered 4 tee shirts. I received an email that some of my items were out of stock but the others were coming. About three weeks later when I hadn't received a shipping confirmation I called and they reassured me that they were still coming. Four more weeks passed and I called and the first rep said that they had cancelled my order. When I pressed why it was cancelled she said that there was a problem with my credit card which there was not. I had placed another order that day after my order for my daughter and it worked just fine. Then the next higher up rep said that the tee shirts were out of stock that is why they had cancelled it. While I was on the phone I could search and the site said that they were available. The next higher up rep couldn't honor the prices that I had originally paid. Finally the fourth manager actually took my order and it arrived.

Service
Value
Shipping
Quality

Date of experience: December 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Cathi,

Thank you for sharing your experience with your order and with our Member Services Team. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user londonm4
Kentucky
1 review
0 helpful votes
  • Send Message
October 15th, 2019

I have ordered leggings from here twice. Once they sent the wrong size so i returned them and the second time they didn't fit but no agent was helpful at all in helping me exchange them AGAIN and now i think it's too late. The first time i only got $12 refunded and now if i get a refund i'll only get another $12 back, that's not even enough to buy ONE pair of leggings. This company is very unorganized, not true to size, and RIDICULOUS with its exchange and return system.

Date of experience: October 12, 2019

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello London,

We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Thumbnail of user jocelynej3
California
1 review
0 helpful votes
  • Send Message
May 26th, 2022
Verified purchase

I have enjoyed the various matching outfits purchases for myself, my husband and gifting items to my family. Great customer services, on line and in store.

Tip for consumers:
You will enjoy the items. Great fabric quality and comfortable wear.

Products used:
Leggings, bras, tops, sneakers, jackets, coats, socks ect

Service
Value
Shipping
Returns
Quality

Date of experience: May 26, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jocelyne,

Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!

Best,
Dean

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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