Fabletics

I asked for a Fabletics e-gift card for Christmas. My MIL who purchased the gift card for me told me it took forever to even purchase a gift card from them When it was time to redeem I was told the gift card gets added to your account as a credit. Which means that you can't use the credit on promotional sale items. I was hoping to get some clothes on sale to restock my wardrobe. Had I known I couldn't use my gift card on sale items I wouldn't have asked for one for Christmas. Now I have to pay full price ($89) for leggings just to use my gift card. There are way too many exclusions from this company. I will be telling people to stay away from Fabletics.

The quality of the items I am receiving now are not as good as they once were. The bra tops are not supportive enough, they don't wash well and the quality is just poo. The leggings aren't what they use to be. I have had the powerhold leggings for year now and I just ordered two new pairs because I loved them so much. I hate these new ones. The 7/8 legging was the perfect length now they are too long and don't fit well. The sizing is off.

The only reason I kept purchasing was the quality of clothes and products. The website is a little better but I had the app and it had so many bugs and glitches and just overall poor user experience. I had to leave the app so many times and do it on the website. I would've bought so many clothes if the app made it easier but even the favorites app page wouldn't let me see my favorites. It's so easy to buy but the app makes it harder. Ended up canceling, didn't want to pay and every month it's just stressful to navigate.

I did not like how they slipped in the business about becoming a VIP member. When I called to cancel, they gave me $10 off my next purchase. I returned my items and I don't expect to be ordering anything from them again so I don't need the $10 discount. Consider me CANCELLED.

Had to go thru 2 reps to finally get this membership that I did not want canceled. Because I bought a pair of pants online that were on sale thru a 3rd party, this company enrolled me in a subscription service that I did not want or need.

So far my experience is terrible. I bought 4 pair of shorts in the "2 for $24" sale and it cost me $85… no explanation why and I still haven't gotten the shorts. I ordered On May 14th. Supposed to get them on the 19tj, then the 26th, now they say the 31st. I'll just stick with other brands that got get me the product at the price that they advertise.

This is the second time i have placed an order, taken to a page that says the order is complete. But received no confirmation email. Then I log to my "orders" page, and it says that I haven't placed any orders! I find this very confusing and frustrating. As a customer, I shouldn't be working this hard to buy something!
First time I thought because I was trying to order on my iPhone, but this time I did it on a deskptop.
What I find more frustrating that there seems to be no customer service or email address I can contact. I keep being directed to the FAQs. How can you run a business while sealing any communication with customers? But you will spend all this money of advertising and hiring celebrities. I find all this very confusing!

I was suckered into the Fabletics scheme early on. Every month since then I've skipped. Last month I forgot to skip, so they charged me $49.95 and I can use that money as a credit- or so I thought. Since I've paid them I figured hey, might as well buy something. I didn't buy a whole outfit, just a bra because that's all I really need. Turns out my own money can only be used towards a full outfit, so that bra was taken out of my checking account. Ok, I thought, I'll just cancel the order. THERE'S NO WAY TO CANCEL AN ORDER. When I saw that I knew I was done. It's such a joke. Do not join them, they are a freaken scam.

The experience as follows:
• Set a reminder to skip at the first of the month so I don't get charged
• Look for 50% off sales and hope it's for items that I like in the colors I like
• Shop

I'd much more prefer an opt-in system, where I choose what items are my favorites and have the system notify me.

The subscription model is weird and seems unnecessary and scammy. The only reason I continue to shop at Fabletics is because the quality of your products are so high compared to alternatives, but I'm not a fan of the pricing model at all.

Constantly scamming! I signed up to the VIP, but cancelled immediately when I understood the fine print. The ignored my cancelation request TWICE. Now I have 98£ credit on my account, when I went to use them, they didn't even work and I was charged another £100! There's no way to cancel an order and I'm just going in circles being robbed from this company. The leggings I do have got a hole in the first wear. AVOID AT ALL COSTS.

If I could give them a zero star I would. First let me start by saying no one speaks English, Gweneth Paltro why would you create a company and not keep the jobs in the US? What a disappointment. I purchased a lot of things and everytime I call I have to repeat myself serval times and tell them why I'm calling and they give you an answer that doesn't help you at all. I received my order yesterday and realized I ordered the wrong size, I get on to just purchase a new one as I would get it faster than exchanging it, that same shirt went from $18 to $59, when I called this morning after explaining my situation 5 times she can't help me and my account has been canceled. They said I had multiple accounts, and now I have to wait 24-48 hours to try to reorder the shirt which will be too late to get it for Christmas. I will not be reactivating my account or purchasing anything else. Do not waste your time and purchase anything from fabletics.

I purchased a pair of sweatpants and they had a hole in the crotch after the first time I wore them. I contacted the company and they weren't willing to help. Clothing is very poor quality for the price.

They'll keep your card information forever and WILL NOT let you delete it. The sight "loads" for minutes if you are trying to "update" your information, when in actuality they won't let you erase even your address.

They have been charging my acct $50 for the last 7 months as I had no idea you had to tell them to "skip the month" in first 5 days of month. Also I did not know I was signing up for a club that would charge me like that as it was NEVER
Mentioned when you first deal with them or I would never have dealt with them. I contacted my credit card company who will dispute charges.
BEWARE never deal with them or you may be gnashing your teeth!

I signed up for the VIP membership a while ago and ive taken advantage of the credits I get every month. Recently I've been trying to save money for college and canceled my account. After i canceled I relized that I still had two credits that were unused, I've been trying for about two hours now trying to figure this out, the website will not let me use my credits. I've tried contacting someone on the fabletics chat thing and ive been waiting for what seems to be forever. Ughhh I'm very upset and frustrated with this issue

As memberships do, they run their course and you forget to cancel. When I finally decided to cancel I tried online, and I had to "chat" with a customer service agent. They canceled the chat 4times! Then I called, and I was hung up on twice. Finally I tried again with the chat, and I threatened to report them, someone finally talked with me, tried to talk me out of it, then reluctantly enabled my cancellation. This should not happen! It took an hour out of my day.

After checking out with my 2 pairs of pants, I got an email saying I was now enrolled in their monthly Fabletics club (or whatever) and I would be billed monthly for this privilege & my NEXT purchase would be 50% off. I sent an email asking why I was enrolled & why the 50% off on the 2nd purchase & I never heard back & I wasn't billed for the membership (I think?). Confusing, not great customer care. (Full price) pants were great, though!

It is RIDICULOUS that they allow you to sign up for a VIP membership online, but make you call and go through the entire rigmarole just to cancel. The shipping on my leggings took much longer than need be, their cancellation process is purposely vague, and overall I felt taken advantage of rather than a valued customer. Severely unimpressed.

I wanted to cancel my membership so i used the patron chat service to seek help to cancel the membership. The lady Cyril kept talking me into keeping the membership and I was offered $10 store credit if i keep the membership. I told her no thank you and I want to cancel it. She repeated the fact that she would give me $10 store credit again. She just can't seem to understand that I WANT TO CANCEL IT. I am really annoyed.

I have rarely sent reviews for products I order. This is the exception. Terrible customer sevice and no answers to questions. I order something and 10 days later I have not received tracking information. ONce I called I got no real answers and each a different story. At one point i was told it would arrive on the 10th and the day called was the 13th. Still have not received - Dont waste your time on this. Go to Target

Extremely deceiving business practices. I purchased two paints, they were good quality, was very happy with them. Suddenly after a month or so, I saw one more charge of 59.95 on my paypal account, I thought it might me a mistake by the system and will get refund soon, after few days, one more charge of 59.95 on my paypal account. I instantly went and disabled the authorization. They keep charging 59.95 and giving me credits. I HAD NO IDEA, I AM SIGNING UP FOR A CREDIT SUBSCRIPTION SERVICE. Now I have 2 credits, which I do not want to purchase anything from this website. Beware of what you are signing up.

I think the quality has decreased significantly since I signed up for fabletics. Sizing is always off in both directions, sometimes I get a bra that is massive and when I adjust I'll get a top that is too tight. I think customer servoce has been spotty, I ordered items using a credit and when they didnt fit, I returned them and was told I could just get credit back not just a reimbursement - there was nothing on the site I wanted and I was hoping to just leave as a member but I have like $150 locked up in this company. Anything I do like usually sells out before I can order. Feels unsustainable and fast fashion icky that there are new campaigns every month. It's just a crappy product with a scammy business model.

The agent was very helpful in resolving my issue less than five minutes and he was very understandable and friendly. He represents this company very well.