Fabletics has a rating of 3.1 stars from 11,775 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.
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I'm a huge fan of the fabletics workout apparel. Fun fact: my workout drawers have been replaced with fabletics workout apparel. You guys understood the assignment and continue to impress.
Date of experience: May 8, 2024
Iv always purchased Online but I went on vacation and saw a store in Hawaii I found a bunch of things I really liked some was in stock and Some had to be shipped, Which I was totally fine with because I really wanted these items. Erica from the Honolulu store was so helpful and got my husband on board now as well. So now I have a even more of a excuse to buy from Fabletics!
Date of experience: May 26, 2022
Both orders I have done with fabletics went awry. With the first order the carrier returned my package even though the address was correct, but fabletics customer service worked with me to have it reshipped. Fine, that was the delivery service, I'll give them another chance. Now, after placing my second order, I wondered what was taking so long only to find out they sent it to a completely wrong address. I called customer service again to see how they can make it right, and all I got was a half sincere apology and stonewalling of the delivery has to be returned before they can help me. HOW CAN I RETURN IT IF IM NOT GETTING IT? Worst of all, their apology came with 20% off my next purchase? Why am I not getting refunded? This is a terrible model and they should be ashamed. I want it to be made right.
Date of experience: October 1, 2022
Hello Chase,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about your purchase and the services we provided. Our Member Services Team will reach out to you right away.
Best,
Allison
I love the leggings but honestly Fabletics customer service is the WORST! Not only are they completely not taking responsibility for their package never arriving and placing the burden on the consumer, you wait on hold for over 30 minutes, get told different things by different agents,, only to still have your problem NOT resolved and they close your account! Here I come LuLuLemon!
Tip for consumers:
Don’t! It is not worth hassle
Products used:
Leggings but limited since they lost a huge order
Date of experience: June 12, 2020
Hi Denise,
Thanks for your effort in writing a review! We are sad about the negative experience you had with us. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
I recently bought a top from Fabletics that was available at one of their stores close to home. I received a text an hour later that my order was ready for pickup and available for 3 days. I decided to wait a day and then on the 2nd day when I was going to go I received a text that the top was no longer available and that they didn't have one. I called Fabletics customer service and they acknowledged that it wasn't there, and was as confused as me as to why the discrepancy. I asked to have it sent to me as it was in stock and asked for free shipping. Customer service understood and was very kind to ship the top to me free of charge. I have called about other things as well and have always been happy with the outcome.
Date of experience: August 1, 2022
Hello Micki,
We are so glad that everything worked out for you. We here at Fabletics do our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
Best,
Allison
My order number was Order #: *******, I shouldn't be sharing this but this for people who think this is fake. It isn't honey, Fabletics is a blessing that dropped in my arms. I got 2 leggings for $24 CAD and I was normally excited for the product. But today I received it, and it had gifts with it. I got $90 gift card from hello fresh, which I love love love, but was expensive so I couldn't afford it the second time. And also a L'Oréal cream sample. The gifts were so unexpected and mind blowing. Apart from the gifts. The leggings make my butt look plump and juicy, it has such an expensive material like lululemon.(I mean who's gonna spend $100 on a leggings from lululemon when you can get 2 leggings at $24 from Fabletics which has same material. OMG THANKS FABLETICS.
Products used:
Leggings
Date of experience: March 24, 2021
Hello Catherine,
Thank you for such an excellent review. We appreciate your time to share how satisfied you are shopping with us. That is what we always aim for, your satisfaction!
Best,
Bella
Fabletics is literally one of my favorite fitness brands. I love how there's always something for everyone and their stuff is super stylish. Oh! And the sales are AMAZING!
Date of experience: March 1, 2024
Hello Alyssa,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you're satisfied with the stylish products and the best deals we offer. Hope to hear more from you in the future!
Best,
Allison
I was wiaitibg for my package and it wasn't being delivered I called them and they told me that my apt building was missing. I asked them why as no one notified me or called me and they didn't have a answer. After that I told them I still wanted to my package but instead they delivered it back to the company which means I never got my leggings.
Date of experience: June 1, 2021
Hello Alexandra,
We are sorry for the negative experience you have encountered, especially with our customer service. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I got the membership because the pants fit my daughter, but the first time i went to redeem my points, i was told the only items i could buy. I couldn't pick the colors i wanted because they tell you how they want to match. The top doesnt fit neither my daughter or me but I had to buy one ( that is sitting in my drawer) because i cant get 2 pants.
Date of experience: June 1, 2022
Hello Fabi,
We value all feedback, so we appreciate you taking the time to tell us about your points redemption experience and we want to know more about your concerns. We will immediately send you a private message. Thanks!
Best,
Clark
The outfits are beautiful but most of them I can not wear to the gym. Many of the leggings are see through during squats and deadlifts. Most of the bras are not made for high intensity training either. I love them for running to the store in or doing yoga or Pilates but I can't recommend them for most weight training or high intensity work outs.
Date of experience: September 12, 2019
Hello Bree,
Thank you for your honest feedback, we deeply appreciate each one as they really help us improve. We're always welcome for feedback like this so we can improve more our services in Fabletics. Thanks for doing business with us!
Best,
Ivy
Worst quality ever, ordered online and had to go in store to return all items. WORST CUSTOMER SERVICE. Literally had the worst experience, canceled my order once and then it took forever for a refund and on top of that i paid for fast shipping on the second order and it didn't arrive until 2 weeks later. Like what. Never ordering again.
Date of experience: May 26, 2022
Hi Aldrin,
Thank you for providing feedback regarding your order! We always welcome the opportunity to improve our products and services. A representative from our Member Services Team will be contacting you right away.
Best,
Kim
SCAM they let you believe you have a good deal - then a month later take £44 out of your account with no warning at all. Apparently this is a condition of buying their offer outfit? Where you get told this I do not know - WHO READS the T&Cs and small print. This is a right ROYAL SCAM do not buy from these people. Their customer services is unhelpful, rude and misleading - surprised they are not shut down by now!
Date of experience: July 13, 2015
Wouldnt let me use a gift card for discounted purchases despite just paying for gift card with cash. Unable to refund gift card
Date of experience: July 4, 2024
All I've done is just order 2 shorts from fabletics. They paid themselves using my card every month up to 60 bucks. I had to cancel all my credit cards because of them. And I just found out that it was all because of VIP membership I didn't even ask for it. DO NOT USE THIS WEBSITE UNLESS YOU'RE WILLING TO LOSE YOUR MONEY FOR VIP MEMBERSHIP!
Tip for consumers:
This website is not helping you
Products used:
SHORTS
Date of experience: August 8, 2023
Hello Oguz,
It is with great regret that we received your feedback regarding the VIP membership. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
They don't notify you of canceled items or the "refund". They will show all the items you ordered everywhere and nowhere will they show you it was canceled (and you probably shouldn't expect it). Like literally nowhere. I shouldn't have to double check THEIR work and see what I am missing. They also can't stop talking long enough to *listen*.
Tip for consumers:
Don’t become a member if you value customer service. They will make you do your own math, own research, own double checks, etc..
Date of experience: December 8, 2021
Hello,
Thank you for writing a review! We deeply value your business with us. We've sent you a request on www.sitejabber.com asking for your account information for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request, and we'll be happy to assist you!
Best,
Nelle
I love Fabletics stuff but the amount of time it takes to actually get to me is excruciatingly slow!
Date of experience: June 7, 2024
Be VERY careful - the site automatically signs you up to take money from you account each month.
I ordered one "outfit" which I was pleased with, fits well and well made and designed I really liked it, but I was very lucky that I bothered to read the leaflet that came with my delivery as I didn't realise when I ordered that I was subscribing to the monthly program that would take £44 (I think that was the amount) from my account each month unless you go in an select to "skip" that month. Total scam - why you would want a new outfit each month is beyond me.
Also the website is dodgy, you can't unsubscribe on the site and have to call and I couldn't use the "forgot password" link - tried several times, it told me it had sent me an email with a link to reset my password but never received the email.
Stay away unless you order one outfit and then call to unsubscribe immediatly
Tip for consumers:
BE CAREFUL - automatically subscribes new users to a monthly service taking money out of your account each month for a new outfit
Date of experience: November 3, 2014
I love my Fabletics Leggings... especially he high waisted ones. This is the first purchase I was disappointed with. The sweatpants don't fit as nicely, as the leggings. I was looking for a pair of sweatpants with the Fabletics quality and a comfy looser fit of traditional sweatpants... these are not nearly as comfy and the crotch seemed to sit low.
Date of experience: January 2, 2021
Hello Amy,
Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
My last shipment was sent to an address in California and when I inquired about it I was told it must have been my fault? My address on my account never changed. I live in Florida. It became a big ordeal and the original order was not honored and was only sent the pant and not the shirt. I was so disappointed I was looking forward to having the matching shirt and I still can't find a shirt that matches the color of the pants. I was not treated fairly and rather than crediting my credit card was given a $19 credit to my account at Flabetics I cancelled my membership. I also had another pair of o ya I had ordered a few months before with A hole in the crotch and was told to just sew them? Not acceptable answer
Date of experience: June 1, 2020
Hello Ivi,
We sincerely appreciate the feedback you shared regarding your overall experience with us. We deeply value your business with Fabletics and we'd like to make it up to you. Our Member Services team will get in touch within 48 hours for further assistance.
Best,
Nelle
I ordered my fabletics and they never arrived I called to cancel the subscriptions because they charge me and I told them that the fabletics never arrived and They told me that they will send them again and this never happens
Date of experience: May 1, 2023
Hello Erika,
Thank you for sharing your experience with the order you never received. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
Fabletics are always good quality. I'm always satisfied. I don't need a lot of sportswear, but when I do, I know it will be something I enjoy wearing.
Date of experience: May 4, 2024
The site is a little difficult to navigate for me, but customer service has been helpful with ordering and returns.
Date of experience: August 1, 2022
Be aware, if you pay for a month membership on December 12th, then call on Dec. 15th to cancel renewal for anuary, they will stop all membership discounts effective immediately. No refund, no finishing the month you already paid for. They offer options to suspend membership, but if you don't suspend, you will not get the discounts for the rest of the month that you already paid for. See photos of our chat.
Tip for consumers:
If you cancel early, no refund for your membership fees and you are not allowed to use the discounts for the month you already paid for. Feels like a scam.
Products used:
Leggins
Date of experience: December 21, 2023
Hello Toni,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the membership. Our Member Services Team will reach out to you right away.
Best,
Allison
I actually really love their stuff. Its hard to find leggings esspecially cute workout leggings that fit. I found the cutest pair of capris and a pair of sweatpants. A lil back and forth on the size but no issues they just sent out a new pair at no cost. I love this company. Going to stick it out and order more stuff.
Date of experience: March 28, 2018
Good service and I'm very thankful to be a V. I. P member & the benefits it entail because the ONLY way I can even afford to be a V. I. P. Member and buys clothes at the same time is because not only because of the V. I. P. Deals but mainly because of the "skip this month" option. Without having the option to skip a month, I wouldn't be able to buy clothes at the same time is as being a V. I. P. Member so the deals would be useless to me if I couldn't afford to buy anything!
Date of experience: May 23, 2022
Hello Sara,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.
Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.
Hello Courtney,
Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to learn you enjoy our product and services.
Best Regards,
Clark