Fabletics

These people have been charging my cancelled account since June and to this day I can't get my money back. Spoke to manager and she told me to call my bank then when I got the banker connected confirming the charges she hung up the phone. If you want to give money away sign up. ABSOLUTELY DO NOT JOIN THIS SCAM!

I am beyond shocked regarding the customer service care. The reps who answer the calls are polite and are doing the best they can. This has turned into a 40 day nightmare.

The shock is that Kate Hudson would support shipping her customer service to foreign countries where they are not able to get in touch or be on the ground floor of what is happening to us as customers over here in the US specifically California, where Kate Hudson and her family live.
To recap, the purchase delivery was weeks late, and because it was so late when I tried to cancel the order I was told "just return it and you will be completely refunded". I was told this numerous times, as I contacted them numerous times regarding my order. When I received the order, two weeks late and past the gift giving etiquette, I returned it immediately. Two weeks later, and after given a partial refund, I can't get an answer about why. Then a week later, I called back and they told me only part of the order was counted and they would expedite the full refund request and someone would contact me within 48 hours. No call, no refund and I have no choice but to let you know, don't use their services. If you notice, 9 out of 10 reviews are negative and I must support them. Waiting for my refund still, contact me please.

Worst customer service now and really cheap quality. The jacket I bought this month tore at an inner seam the first wear. When I called to complain they now make you send back the old item to get a replacement or refund. This has not always been the case. What kind of untrusting company is willing to pay the shipping an additional two times (I'm sure they pass it on to the consumers by marking up their overpriced cheaply made products).
They also go ahead and charge your card and send incomplete outfits if the products sell out in your size, without warning you ahead of time.
They are capitalizing on people that don't have the time to complain or follow through with returning.
Their attitude is "don't like it, cancel" and their customer service managers (most, not all) are not friendly and act too busy to assist. After being a member since this brand began, I cancelled and the manager who identified himself as Juan I spoke with didn't care at all,
They also know tack on an additional import tax fee from China at checkout so buyer beware the price you see in the cart will be boosted in the end by 10 or more bucks.

I am £176 down for a £22 one-off (so I thought) and have reported them to Standards Authorities!

Just get same mumbo jumbo about their t&c's yet HUNDREDS of people are finding themselves tricked into it too!

Who looks at leaflets and 'junk' emails? It should be clear AT THE TIME, not afterwards!

REPORT REPORT REPORT! Reviews aren't doing anything!

Use it or lose it

Cant believe that a company can deduct £44 recurring per month off your debit card (not direct debit) and if you don't spend it within a month they keep it and take another £44

Wow and I guess its a legal way to do business catching unsuspecting customers with well written VIP Membership deals

Whoever thought this system up needs a medal. Duping customers at its most legalist

Needs highlighting further through TV shows like BBC Watchdog

There must be a duty of care from this company to inform you properly that your credits are being lost not by email lost among a 1000 spam mails they also send instead of banking the easy money.

I was lucky i caught this early but some unsuspecting customers have been losing money for years without them realising because they only check direct debits

You have been warned

If the products weren't already incredible, their customer service is always so easy and pleasant to work with! They are kind, incredibly helpful and accommodating.

Stole 1200 dollars from my account. Returned 590.00 still owes me 699.30. Turned them into the fraud department of my bank. They are filing charges against them as we speak.
Sheryl F Akron NY

I've always had a good experience accross the board. Nice that a company can provide all around quality in some great colours! Thanks for having LONG sizes.

Never received my order call was on hold 20 mins. Customer service rep did not speak english had a hard time canceling order.- sorry kate hudson your new business is awful! :(

Totally unimpressed. This is very misleading who has the time opt out of an email every single month to not get automaticlly charge $49.99 a month for an outfit that you don't even have... CRAZY...

You can skip anytime, if you forget your money goes further, clothes are great. Some "sweater/sweatpants" pill a-lot but the athletic gear is really amazing!

Overall, Fabletics has good quality athletic wear. However, shipping is terrible. Also, the sizes are unreliable- often running waaaaaay too small and sometimes too large.

I cant believe another rich movie star trying to get more rich by scamming fans into a "MEMBERSHIP" just because you ordered clothes she endorses and put her name on! If it WAS that good, WE WOULD ALL KEEP ORDERING! So why scam us for monthly fees! I WILL NEVER SEE A KATE HUDSON MOVIE AGAIN!

I placed my order over a month ago. They created a shipping label to make me think it was shipped. No updates since June 27th. Customer service is awful. I'll never ever recommend this bogus company

Primarily purchase leggings. They are great quality and fit perfectly. I am not a gym rat, so I have no need for the workout wear except as loungewear. I did buy one comfortable bra.

Placed two orders, both canceled even though I was charged and it took 2 weeks to get my money back. Completely ruined my experience never ordering fabletics.

Tried to return items I needed exchanged and the proses was a head ace. So bad that I still never had them changed. Honestly just let it go but what a waist of 35 bucks

Tried to log in several times, all cart options were lost - have not ordered and think I am just going to obstain since it seems like you can't handle the traffic

Snotty customer service rep when I was considering cancelling. Would rather pay full price than have horrible people to talk to. Won't be using fabletics again.
Clotheso are not worth the attitude.

Much more expensive than I thought it would be once shipping, taxes, and Canadian exchange were added. One of the items had a hole in it after 2 wears, I won't order again unfortunatly.

Ripoff site. Don't buy from Fabletics unless you want a $54 monthly fee taken from your credit card. No thanks. Crappy customer service & hard to cancel!

I've been a member with fabletics for over 2 years and enjoyed the experience. Great with returns/exchanges. Wish there were more cold weather options; sweatshirts; lined leggings; sweatpants

I really like my new red bag. Everyone comments on it. So many zippered compartments!
However, I ordered just one, and you sent me two! Guess I'll give the extra one as a gift.