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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,747 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53%
Positive
1,718
Neutral
278
Negative
1,246
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,747)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user courtneya79
Canada
1 review
1 helpful vote
  • Send Message
September 20th, 2019
Verified purchase

Love fabletics quality that I have been getting, I wear the clothes all of the time. A few pieces don't work that well, but overall I'm happy! Wish there were more options.

Date of experience: September 17, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Courtney,

Thank you for bringing this to our attention—it will help us improve our operations and services. If you ever need anything, let us know! We’re available 24/7 by phone 844-322-5384 and Live Chat from 6am - 6pm (PST) 7 days a week.

Best,
Ivy

Thumbnail of user sandrak1210
Canada
2 reviews
0 helpful votes
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May 19th, 2022
Verified purchase

Needed navy blue pants for work and I bought the flare leg yoga pants. I have had complements on them as they look like dress pants but are extremely comfortable to wear!

Date of experience: May 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Sandra,

Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope to hear more from you in the future!

Best,
Mary

Thumbnail of user emmas548
Texas
0 reviews
0 helpful votes
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January 19th, 2022
Verified purchase

I want out of this membership but they make it nearly impossible to do so! There is minimal communication about the window to cancel. I tell everyone never to order from Fabletics.

Date of experience: January 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Emma,

We are saddened to know that you are thinking of going away. Our member services team will get in touch with you right away. Thanks!

Best,
Renz

Thumbnail of user alanam35
Maryland
1 review
0 helpful votes
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October 4th, 2019
Verified purchase

The staff is great. Always helpful and knowledgeable about the product. I even had someone help me maximize on a sale price by creating an outfit. Love the on sight exercise classes.

Date of experience: October 1, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Alana,

This is awesome to hear! We sincerely appreciate it and we’re always happy to hear that our members are happy. Hope you have a FAB-ulous day!

XO,
Ivy

Thumbnail of user kaylaf245
Louisiana
1 review
0 helpful votes
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June 4th, 2022
Verified purchase

I purchased several pairs of pants and shorts as my partner's graduation gift. They all fit him perfectly and he loves how comfortable they all are. We definitely will be buying more!

Date of experience: June 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kayla,

Thank you for your compliment! We are glad that you are satisfied with the styles we have in Fabletics. Hope to hear more from you in the future!

Best,
Mary

Thumbnail of user sama430
Colorado
1 review
1 helpful vote
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August 14th, 2020

Unbelievable bad when it has come to returning shipments. I have been waiting on an exchange for 2 months and now am being refunded for not the amount that I paid for.

Date of experience: July 15, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Sam,

Thank you for writing a review! We are sorry for the negative experience you have encountered. Our Member Services team will be contacting you shortly for further assistance.

Best,
Nelle

Thumbnail of user amberr582
Georgia
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

Leggings are amazing. They are super flattering. There is always a new selection of styles and fun colors and prints to choose from. Bras are pretty but difficult find my perfect size.

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Amber,

Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!

Best,
Lia

Thumbnail of user cherylc926
California
1 review
0 helpful votes
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July 2nd, 2021
Verified purchase

I have gone in multiple times (from out of town) and every time I go the bras I want to purchase are not available in my size. Last time I bought a size smaller because I was desperate and I the employee said it would work because I can extend straps however it's so tight I am uncomfortable and now it's a waste because tags are off and I can't exchange it.

Date of experience: July 2, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Cheryl,

Thank you for sharing your feedback regarding our sizing! We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user lucyd42
GB
1 review
5 helpful votes
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January 25th, 2018

After raving about a pair of leggings and a sports bra which I had purchased, my friend made me aware of the VIP SCAM! No where during the purchasing of the clothes was there any notice of a monthly payment. WATCH OUT FOR THIS!

However, I did have no problems with the online chat and my membership was cancelled within 7 minutes so i suppose it could've been worse!

Date of experience: January 22, 2018

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Lucy,

We deeply value your relationship with Fabletics and we are committed to providing you with the highest level of service simply because our members deserve the very best. Our member services team will get in touch with you within 24-48 hours to further assist you.

Best,
Sherry

Thumbnail of user saraht1890
Maryland
1 review
0 helpful votes
  • Send Message
June 15th, 2024
Verified purchase

I was unaware that money would still be taken even though I thought I had cancelled my account.

Date of experience: June 5, 2024

Thumbnail of user benl892
Utah
1 review
0 helpful votes
  • Send Message
June 18th, 2024
Verified purchase
• Updated review

Love the clothing, I enjoy the options in the web site. I do have to recall the password

Date of experience: June 8, 2024

Great product
June 12th, 2024
Verified purchase
• Previous review

Fair prices, super comfy and even make me look good

Date of experience: June 2, 2024

Thumbnail of user karenm3603
Texas
1 review
0 helpful votes
  • Send Message
December 1st, 2021
Verified purchase

I like Fabletics, I think the pricing is pretty high for work out leggings. I personally think that I've had my fill and will most likely be cancelling my subscription. It's the same ole same ole and my email gets blown up daily. Really sick and tired of getting at least 3 or more emails a day telling me there are amazing savings, it's a load of crap. I thought it was fun in the beginning, however, my income is very average and with inflation it's not great. I can no longer afford being charged 50.00 a month, it's just not worth paying so much. I don't go to the gym, I'm not a work out kind of girl, I like to walk so there's that. I like what I have, I would like to have more but I just can not justify paying so much for a pair of leggings or a t-shirt for god's sake! It was fun for awhile, but I'm over it. I may let one more month go, maybe. I'm sure there are thousands of people out there willing to pay your prices for workout clothing, I'm just not anymore. I'll go to Ross or some other store where I can find stuff much cheaper and just as decent quality. I do love the power hold leggings, oh well.

Date of experience: December 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Karen,

Thank you for sharing your overall feedback! We are continuously striving to satisfy our member's needs as much as possible, especially with our prices. We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user megank393
Canada
1 review
0 helpful votes
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May 23rd, 2022
Verified purchase

Awesome products, comfortable, soft, great prices, I have never had any problems so I can't speak to there customers service. I would definitely recommend this company.

Date of experience: May 23, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Megan,

Wow! Thanks for sharing a review! We are truly grateful to you for choosing and doing business with us! Hope to hear more from you in the future!

Best,
Mary

Thumbnail of user tirzaf
Massachusetts
1 review
1 helpful vote
  • Send Message
March 8th, 2018
Verified purchase

I love the pants. Every pair has been well made, wonderful fabrics, very comfortable. Tops tend to run small and are not always from comfortable fabrics.

Date of experience: March 5, 2018

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Tirza,

Thank you for your 4-star rating! We are continuously striving to satisfy our member’s needs as much as possible so we will contact you for further assistance.

Best,
Sherry

Thumbnail of user dm559
D M. – Fabletics Rep

Hello Tirza,

Thank you for your 4-star rating! We are continuously striving to satisfy our member’s needs as much as possible so we will contact you for further assistance.

Best,
Sherry

Thumbnail of user brendal207
California
1 review
1 helpful vote
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July 8th, 2019

Not as advertised. Cheap material. Material damaged after first washed. Will not buy from them ever again! Don't waste your money! Stay away! Hype is unreal.

Date of experience: July 5, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Brenda,

We would like to sincerely thank you for notifying us about your experience with Fabletics. In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.

Best,
Ivy

Thumbnail of user audreys639
Florida
1 review
0 helpful votes
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June 18th, 2024
Verified purchase

The items came all together and as scheduled. The fit is good, and the color is exactly as shown.

Date of experience: June 8, 2024

Thumbnail of user kristens783
Ohio
1 review
0 helpful votes
  • Send Message
September 1st, 2023
Verified purchase

All of my fabletics orders over the years have held up quality wise. There is minimal piling on my heaviest wear leggings from 2 years ago!

Date of experience: September 1, 2023

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Kristen,

Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!

Best,
Mary

Thumbnail of user wesh119
Alabama
1 review
0 helpful votes
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September 1st, 2022
Verified purchase

I do love the shorts I got but the shipping duration is HORRENDOUS! They use Pitney Bowes and the order took around 3 calendar weeks to get to me. This alone almost makes it not worth it. FedEx, UPS and even USPS would be faster.

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Wes,

Thank you for writing a review! Your feedback about our shipping is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.  

Best,
Renz

Thumbnail of user erinv11
Texas
1 review
3 helpful votes
  • Send Message
November 22nd, 2016

I've been a member for about 2-3 years now and have not had any issues until recently when I moved and updated my address in their system. When I placed a new order, they still sent the order to my old address and I couldn't get it corrected through their customer service. I ended up speaking to FIVE different people to attempt to fix this (which was their mistake) and no one was helpful or corrected the issue. I was so fed up I ended up cancelling my account which wasn't easy either. I was told I had to call back again (for the 6th time) to process the membership cancellation. They were supposed to issue my full refund (2 monthly credits and additional expense for the order which was never delivered). Only part of it was credited back onto my card, so I had to call for a 7th time to get them to send the additional credit that was owed to me. Again, the customer service agent was unfriendly and rude. I refuse to give my business to a company which disrespects their customers so badly.

Date of experience: November 22, 2016

Thumbnail of user brigidl1
New Jersey
1 review
4 helpful votes
  • Send Message
January 13th, 2015

I love the fit, the price and the quality. I read the membershio terms when I signed up. I considered wheteher or not the price and frequency of purchases fit my needs. It did. I work out a lot and I like the way they pit together the outfits. The sizing is accurate. I wish they offered more long jackets so I could cover up to run to school events when I'm short on time. Athleta and Lulu are soo expensive. It is a better deal REad the terms frst. Join if you want. The items are still reasonable if you do not join the club.

Tip for consumers:
Read the membership terms.

Service
Value
Shipping
Returns
Quality

Date of experience: January 12, 2015

Thumbnail of user geofreyn3
Iowa
1 review
0 helpful votes
  • Send Message
April 17th, 2024
Verified purchase

Slightly expensive but no regrets! Great quality, great material, great finishing!
Could be better with more variety of colour's

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 7, 2024

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Geofrey,

We appreciate you for taking the time to write a review about the prices of the items and the availability of colors we offer. We'll be happy to assist you with your concerns. Our Member Services Team will contact you right away.

Best,
Allison

Thumbnail of user margareth861
New Jersey
2 reviews
0 helpful votes
  • Send Message
January 21st, 2022
Verified purchase

I signed up for VIP without understanding the concept. So I missed PASSING for a few months. I figured I be careful and not miss again and eventually use up the misspent money. I don't even like their clothes and I don't do the gym or yoga that much anymore. WHAT A CONCEPT buy something every month. I don't live in the movie star world. And now my points expire GADS

Date of experience: January 21, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Catherine,

Thank you for taking the time to leave a review. We are sorry to hear that you disliked our VIP Membership terms. Our Member Services team will get in touch with you right away for further assistance.

Best,
Zeth

Thumbnail of user meridithm8
Iowa
1 review
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase

These scrubs are soft, great fit, I can move in them and the fabric doesn't pill up. I love them.

Date of experience: June 3, 2024

Thumbnail of user candaceb81
Nevada
1 review
0 helpful votes
  • Send Message
June 1st, 2020
Verified purchase

I love the products that I've recieved up to this point. So much so that I've joined the VIP club. I do not like that when I try to find the fabric, powerluxe, that I often find it's sold out or not available in my size. For example, there is a 2x in maternity available but not a regular 2x. I don't care for the power hold fabric, so I don't order it. I get some fabrics and sizes are more popular than others, but when I look monthly to find what I want and haven't found it for six months, this is a problem.

Date of experience: June 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Candace,

Thank you for sharing your feedback regarding the fabric of our products and the availability of our selection! We value your business with Shoedazze, our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user chrisa2331
California
1 review
0 helpful votes
  • Send Message
June 18th, 2024
Verified purchase

Good purchase but so many things in the fine prints else you'll be charged for subscription

Date of experience: June 8, 2024

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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