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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,783 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,263
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,783)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user marciaw334
California
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

The quality of this item is excellent and the fit was perfect. I love that it is also a cute item I can wear.

Date of experience: June 3, 2024

Thumbnail of user brandib305
Illinois
1 review
0 helpful votes
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January 5th, 2023
Verified purchase

Great quality of clothing, excellent customer service, and fairly quick delivery. I have been a customer for over 5 years and I love the clothing line. The material is soft smooth and fashionable.

Date of experience: January 5, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Brandi,

Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you! Have a great day!

Best,
Lia

Thumbnail of user debbieh1426
Texas
1 review
0 helpful votes
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April 15th, 2024
Verified purchase

I really liked the value and the quality of the athlete wear. The main reason I canceled my membership is the sizes available. Most of my sizes were rarely available in the item I wanted.

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 5, 2024

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Debbie,

We appreciate the feedback you shared regarding the availability of our products. Please be assured that we will make every effort to ensure that this will be resolved. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!

Best,
Lia

Thumbnail of user patp339
Illinois
2 reviews
0 helpful votes
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February 28th, 2022
Verified purchase

I love the fit and quality of the garment, It was so easy to order and they came every quickly. I love doing all my house chores and daily things in the outfits.

Date of experience: February 28, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Pat,

Thanks for your review. We are happy to know that you are satisfied with the quality and everything fits well. Have a fabulous day!

Best,
Renz

Thumbnail of user samanthaw680
Canada
1 review
0 helpful votes
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September 1st, 2022
Verified purchase

Found the material to be sub par for the price. The fit was also too loose at the waste and tight on the thighs and legs making it not comfortable for working out.

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Samantha,

Thanks for sending your review! Your feedback about our product quality and sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user janelles143
Pennsylvania
1 review
0 helpful votes
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May 4th, 2023
Verified purchase

I am wearing an outfit from fabletics at this moment. All of my leggings are from fabletics! The t shirts are comfy for everyday wear and the exercise tops are perfect for workouts!

Date of experience: May 4, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Janelle,

We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!

Best,
Lia

Thumbnail of user jenniferc4053
Colorado
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

I have had a membership with fabletics for years. I love the products as well as the quality I have received! The customer service is wonderful and they are always quick to respond.

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jennifer,

We are glad you are enjoying our products and the VIP membership! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!

Best,
Zeth

Thumbnail of user theresam1161
Canada
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

I've enjoyed the many years that I've dealt with this company. I love the products and have only had to return one pair of pants in the many years I've been a member.

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Theresa,

Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!    

Best,
Renz

Thumbnail of user drewd218
California
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

The pants I got from Fabletics are the perfect mix of casual and business and extremely comfortable!

Date of experience: June 3, 2024

Thumbnail of user muzammikk
Florida
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Took weeks of following up first package was lost second package was continuously delayed at the warehouse.

Date of experience: June 3, 2024

Thumbnail of user alexa1522
Illinois
1 review
0 helpful votes
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August 10th, 2023
Verified purchase

Not a big fan of the subscription style of purchasing items. Also the last few times they haven't sent a "heads up" email saying this is the last time to skip the month

Date of experience: August 10, 2023

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Alex,

Thank you for sharing your experience with our VIP program and skipping the month. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user lindsayz27
Canada
1 review
0 helpful votes
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December 8th, 2021
Verified purchase

Not satisfied. Sizes that I need are never available. Not thrilled with styles. Cannot get anyone to acknowledge that I want to cancel. FAQ says it's easy. It is not.

Date of experience: December 8, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Lindsay,

Thank you for writing a review! We are continuously striving to satisfy our member's needs as much as possible, especially with the availability of our products. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user tatianas110
Pennsylvania
1 review
0 helpful votes
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January 11th, 2022
Verified purchase

Love the clothing and the different varieties they keep coming out with. There tights are my absolute favorite the only kind i wear now. They are so comfortable and soft.

Date of experience: January 11, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Tatiana,

Thank you for taking the time to share your awesome shopping experience with others! We're glad you're enjoying your purchase! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Cheers!

Best regards,
Chad

Thumbnail of user annr835
Illinois
1 review
0 helpful votes
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October 6th, 2022
Verified purchase

The clothing is good quality and durable. It's always stylish. And the people are pleasant and helpful. I love getting discounts through the club. There are also some great sales!

Date of experience: October 6, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ann,

We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!

Best,
Renz

Thumbnail of user yoojeongh
Massachusetts
1 review
3 helpful votes
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December 14th, 2019

The worst customer service ever.
They charged $49.95 from my account for no reason and when I tried to call them, they wouldn't even pick it up. YOU GUYS BETTER ANSWER MY PHONE CALL BEFORE I SUE YOU GUYS.

Date of experience: December 11, 2019

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Yoojeong,

Please accept our sincere apologies for the inconvenience you may have experienced. At Fabletics, we take pride in ensuring our member’s satisfaction. A representative from our Member Services Team will email you shortly to assist you.

Best,
Ivy

Thumbnail of user marinah
California
1 review
3 helpful votes
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April 18th, 2015

Mediocre products that you can't return, they will talk you in to staying on the program and then continue charging your credit card forcing you to buy more mediocre products.

Date of experience: April 18, 2015

Thumbnail of user francescos72
New York
1 review
0 helpful votes
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November 3rd, 2022
Verified purchase

I did not know you were charging me each month a membership fee. When I finally noticed it, I had lots to point I had to use before cancelling. I do not like the fabric of the outfits.

Date of experience: November 3, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Francesco,

Thank you for taking the time to leave a review. Your feedback about our product quality and the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user mariac3191
Florida
1 review
0 helpful votes
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May 2nd, 2023
Verified purchase

I love the material. It's so comfortable and the fabric feels like the best quality.
I also had to return a few items that fit big. The return was easy and I got my items back fairly quickly

Date of experience: May 2, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Maria,

It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. We hope you have a pleasant day.

Best,
Lia

Thumbnail of user sharonl1926
Washington
1 review
0 helpful votes
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May 2nd, 2023
Verified purchase

Not a fan of the auto charge every month. I have been with fabletics since very first year and will be canceling because I cannot keep up with the skip each month. I do really love the product tho

Date of experience: May 2, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Sharon,

We regretfully note that we received your feedback regarding the VIP program. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.

Best,
Lia

Thumbnail of user em3945
GB
1 review
5 helpful votes
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November 5th, 2014

STAY AWAY! I signed up and had read the Ts&Cs but was then suprised I couldn't use the 44GBP credit against any item that was not 44GBP. I then received several sets of conflicting information, the free phone number is not freephone and had the worst customer service when trying to cancel, she just talked at me for ages whilst I repeated I wanted to cancel the account. AWFUL - RUN DON'T WALK...

Tip for consumers:
Run away - don't do it, just go to a shop instead.....

Service
Value
Shipping
Returns
Quality

Date of experience: November 5, 2014

Thumbnail of user jayw860
Maryland
1 review
0 helpful votes
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December 2nd, 2022
Verified purchase

A complete nightmare to exchange a product. If your going to entice people with a promotion and the size doesn't fit it cant take +50 Days to get it right

Date of experience: December 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jay,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user chloeg105
Washington
1 review
0 helpful votes
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September 4th, 2022
Verified purchase

I have loved purchasing from Fabletics. I honestly loose track of everything I get but I don't have many pieces that I end up returning or not liking. Loyal member!

Date of experience: September 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Chloe,

Thanks a lot for the positive feedback! Our member's satisfaction is our utmost priority and we appreciate your trust in Fabletics. Happy shopping!

Best,
Mary

Thumbnail of user bonnieh828
Utah
1 review
0 helpful votes
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June 12th, 2024
Verified purchase

Absolutely perfect never a issue and it's never a long wait for a certain style or size to get back in stock

Date of experience: June 2, 2024

Thumbnail of user jamese1701
New York
1 review
0 helpful votes
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October 4th, 2022
Verified purchase

I called customer service to cancel my subscription, they said no problem they will cancel it for me. Three months later ($150) later I realized I was still being charged.

Date of experience: October 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello James,

It is with great regret that we received your feedback regarding our VIP program. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia

Thumbnail of user courtneya141
Georgia
1 review
0 helpful votes
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February 1st, 2021
Verified purchase

I found the customer service representative to be pushy when I was trying to cancel. If someone wants to cancel, let them cancel. I lose a little respect for companies that make it so hard to do so.

Date of experience: February 1, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Courtney,

Thank you for writing a review regarding our cancellation policies. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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