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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,747 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53%
Positive
1,718
Neutral
278
Negative
1,247
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,747)

Rating

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Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (73) quality products (133)
Thumbnail of user lynneh206
Canada
1 review
0 helpful votes
  • Send Message
May 23rd, 2022
Verified purchase

I HAVE BEEN WAITING FOR ALMOST A MONTH FOR A SMALL ORDER - ONE ITEM AND ALTHOUGH I RECEIVED A MESSAGE TELLING ME THAT MY ORDER WOULD BE DELIVERED ON MAY 19 IT NEVER APPEARED AND I AM VERY DISTRESSED BY THIS AS I NEVER HAVE HAD THIS TYPE OF TREATMENT FROM FABLETICS

Date of experience: May 23, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Lynne,

Thank you for writing a review! Your feedback is important to us, and we love to further assist you with the concern you had with your order. Our Member Services Team will email you right away!

Best,
Dean

Thumbnail of user marlees15
Illinois
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

It's amazing, when I order I get it in the amount of time they say. Because I'm a member we get points for buying/ordering. These points get us free items before they expire. 10/10 experience

Date of experience: July 1, 2022

Thumbnail of user davids5887
California
1 review
0 helpful votes
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May 6th, 2021

When you purchased Two For One Price at the end of the month, you will be charged $49.95, totally not worth the price and a scam activity! This is why there is a CATCH! Be Mindful before buying!

Service
Value
Shipping
Returns
Quality

Date of experience: May 6, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Armond,

Thank you for writing a review! We continuously strive to satisfy our member’s needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user benjamint361
Maine
1 review
0 helpful votes
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November 1st, 2022
Verified purchase

For me fabletics is my go to brand for sportswear it give you quality plus make look good you use to go to the gym or personal activities like going out with friend and family

Date of experience: November 1, 2022

Thumbnail of user renza1
Renz A. – Fabletics Rep

Hello Benjamin,

Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!

Best,
Renz

Thumbnail of user davinah23
Utah
1 review
0 helpful votes
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November 1st, 2022
Verified purchase

I got really great deals on my last purchase. In that I found a new favorite bra and joggers! They shipped quickly and since I liked all my purchases I didn't need to return anything.

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Davina,

We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!

Best,
Renz

Thumbnail of user brendaw87
Indiana
2 reviews
3 helpful votes
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March 5th, 2017

I hadn't noticed until recently that my account was short $100 and I didn't know why how dare Fabrics take money out of my account if you figure it out 50 million people times $50 every month she's a multi-billionaire I don't think her mom would approve I think this is going to get out and she's going to end up close down why would you do that grab money out of people's account anyway don't buy from Fabrics they are a company that does not tell the truth I think her mother would be so disappointed if she knew that she was cheating everyone out of money I liked her until this no I'm not going to watch your TV shows

Date of experience: March 5, 2017

Thumbnail of user theresak440
California
1 review
0 helpful votes
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January 19th, 2022
Verified purchase

I have tried to find the perfect leggings for years and my search came to a end when I discovered Fabletics. They are great quality leggings and provide comfort in so many of my insecurities.

Date of experience: January 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Theresa,

We're so glad to know you love our leggings! We really appreciate the time you took to write the review. We hope you will always have a fabulous experience with us in the future!

Best,
Zeth

Thumbnail of user brittf16
Germany
1 review
0 helpful votes
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May 26th, 2022
Verified purchase

I have loved my purchases from Fabletics and the only reason I am not continuing my orders is because I moved to Europe and they don't deliver here yet. Let me know when they do!

Date of experience: May 26, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Britt,

Thank you for the positive feedback! We are happy to know that you love our products and services! We'd be delighted to help you further with your concern about our services in Europe. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user hannahj68
GB
1 review
0 helpful votes
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October 10th, 2019

I skipped my first month in the correct window as instructed because I bought stuff in the sale. I was charged any way! Not a good start at all I'm seriously considering cancelling my membership.

Date of experience: October 7, 2019

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Hannah,

We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our Member Services Team will be in touch within 48 hours.

Best,
Ivy

Thumbnail of user johnh6970
Romania
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

I bought two shorts and a tank top; the material is super light and comfy; they don't get wet and they are very stretchy as advertised. I am keeping this subscription and buying more soon!

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello John,

Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!

Best,
Renz

Thumbnail of user cades20
Texas
1 review
0 helpful votes
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August 3rd, 2022
Verified purchase

I ordered a few pairs of shorts in 2021 and loved them so much I had to order even more. The shorts are amazing when wearing very comfortable and can almost do anything in them.

Date of experience: August 3, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Cade,

Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!  

Best,
Renz

Thumbnail of user heidia174
Canada
1 review
0 helpful votes
  • Send Message
September 4th, 2022
Verified purchase

So that means that if I don't actually purchase anything with my credit I'm loosing money. What a scam. I want out. How do I cancel my 5 year membership? And get my credits back?

Date of experience: September 4, 2022

Thumbnail of user deanr161
Dean R. – Fabletics Rep

Hello Heidi,

Thank you for sharing your experience with the membership. Your feedback will help us know what we can do better. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user carolm1508
Texas
1 review
0 helpful votes
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February 5th, 2021
Verified purchase

I would have given this bra 5 stars but it was a little too long. I am an A cup. Maybe this would fit a larger bust person better. The style and fabric are great.

Date of experience: February 5, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Carol,

We're sorry to know that you are dissatisfied with your item's fit. We will be contacting you within 24-48 hours to help you further.

Best,
Bella

Thumbnail of user irinan32
Colorado
1 review
0 helpful votes
  • Send Message
August 1st, 2022
Verified purchase

Did not see much value in VIP - cost more than what I would buy per month. Also recently tried to return some items, chose FedEx but never received any return labels.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Irina,

Thanks for sending your review! Your feedback about our VIP pricing and return process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user corins4
New York
1 review
0 helpful votes
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November 1st, 2020
Verified purchase

I always like the product BUT they charge for shipping and it takes WEEKS to get my stuff! That has made me decide to stop buying Fabletics! I'll save so much money.

Date of experience: November 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Corin,

Thanks for your effort in writing a review! We are sad about the negative experience you had with our shipping. We will be contacting you via email within 48 hours for assistance.

Best,
Nelle

Thumbnail of user karat10
Missouri
1 review
7 helpful votes
  • Send Message
February 6th, 2017

I signed up for the introductory offer of $15. The leggings and deal were great. The quality is excellent and definitely worth more than $15. However, the moment I received my package I cancelled my account. After receiving confirmation of the cancellation I thought that was the end of it. However, the next month I got charger the $49.95 again. After calling the membership services again I was informed that they had no evidence that I cancelled my account and would not refund my $49.95. Even with my email and evidence of a phone call I had to talk with customer service for a LONG time arguing over the refund. They finally agreed after at least 15 minutes of them refusing. My refund should come in 5-7 days and my account should be cancelled now. BUT we'll see because that was supposed to have happened last month. I would warn everyone that despite the quality of product and cheap prices it is not worth the trouble of having to cancel the account and basically being called a liar and talking to a machine for 20 minutes before talking to a person.

Date of experience: February 6, 2017

Thumbnail of user alexandrat63
Canada
1 review
0 helpful votes
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April 21st, 2020

A little while ago I bought two pairs of leggings from Fabletics after hearing some good reviews. I did not like what I recieved. They fit weird and the material was not comfortable. I was going to return them but I found out that because of international shipping it was barely worth my money to send them back. Recently, I noticed that I have been being charged monthly on top of the price I paid for the two pairs of leggings. From my understanding, Fabletics worked on either a subscription basis OR just buying what you want and I was under the impression that I could buy my two pairs of leggings without paying a monthly subscription. The website was so confusing that not only did I miss this detail when purchasing the leggings but I was still confused going back to check to see if I just missed something. I tried contacting customer service 3 times and each time they were absolutely no help! I am convinced that Fabletics is a scam just to con you into spending money based on how confusing their site is and how unhelpful their staff is. I still don't have a solution because I can't cancel my subscription without losing the money I spent on two months subscription even though I didn't use my credits so buy anything and I don't want to use those credits to buy poor quality clothes that don't fit me.

Date of experience: March 22, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Alexandra,

Thank you for sharing your feedback! We are sorry to hear you ran into some sizing issues and if you're thinking of going away! We value your business with Fabletics! Our Member Services team will be contacting you shortly to assist you further.

Best,
Nelle

Thumbnail of user ramans31
Canada
1 review
0 helpful votes
  • Send Message
September 1st, 2022
Verified purchase

My experience with fabletics is amazing… very nice stuff of their leggings and comfort level is 100%. And thanks for all the amazing deals they offer me

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Raman,

Thank you for the kind words that you said about products and promotions. We want you to know how much we appreciate you doing business with us and the time you spent sharing your experience! Have a great day!

Best,
Mary

Thumbnail of user soniaf43
California
1 review
0 helpful votes
  • Send Message
July 31st, 2020
Verified purchase

Ordered two different items (pants) of the same size. One was too big, the other way too small. Both were low quality materials. Absolute waste of money!

Date of experience: July 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Sonia,

We sincerely appreciate the feedback you shared regarding the quality and the sizes of our products. Your feedback is helpful for us to hear. Our Member Services team will be getting in touch shortly for further assistance.

Best,
Nelle

Thumbnail of user keelyp1
Indiana
1 review
0 helpful votes
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February 5th, 2020
Verified purchase

I loved the products and would recommend them. However, I don't need 3-4 emails daily for ANY product. That is the only reason I cancelled my subscription.

Date of experience: February 2, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Keely,

Thank you for your honest feedback, we deeply appreciate your review to constantly improve our services. We’re sorry to hear about your recent experience with Fabletics. Let us make it up to you. A representative from our Member Services Team will contact you shortly to assist you.

Best,
Ivy

Thumbnail of user mysteens
California
1 review
0 helpful votes
  • Send Message
July 1st, 2022
Verified purchase

I always have great service with fabletics. I wear leggings practically every day and these are by far my favorite. Fast shipping and great communication too. Thanks!

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Mysteen,

On behalf of us at Fabletics, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a great day!

Best regards,
Chad

Thumbnail of user patyr1
Arizona
1 review
1 helpful vote
  • Send Message
November 13th, 2019

They keep charging me monthly and whenever I try to cancel they're always on hold or the online chat is never available I need a refund, I don't even buy anything

Date of experience: November 9, 2019

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Paty,

We are saddened to know that you are thinking of going away. Allow us to contact you within 24-48 hours to make things right.

Best,
Dean

Thumbnail of user bridgetw105
North Carolina
1 review
0 helpful votes
  • Send Message
July 1st, 2022
Verified purchase

I love everything I have ever ordered from Fabletics, the fit of every piece was perfect, comfortable, and offered the right amount of control during my workouts.

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Bridget,

Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!

Best,
Tina

Thumbnail of user obatolal
California
1 review
0 helpful votes
  • Send Message
July 1st, 2022
Verified purchase

Fabletics unsubscribe e-mail opt-out doesn't work. Please do not give them your contact info. I wish I didn't. They are relentless regardless if you unsubscribe or not.

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Obatola,

Thank you for your purchase. For assistance with the email concern, our Member Services Team will get in touch with you right away. Thanks! ​

Best,
Renz

Thumbnail of user dawnb1157
Wisconsin
1 review
0 helpful votes
  • Send Message
October 1st, 2022
Verified purchase

I love the products, but the shipping is extremely slow and frustrating. Tracking doesn't update for days, and I've had orders take over 20 days to arrive.

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Dawn,

Thank you for sharing your experience with the shipping time frame. Your feedback will help us what we can do better.  Our Member Services Team will get in touch with you right away.  

Best,
Allison

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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