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Fabletics has a rating of 3.1 stars from 11,747 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.
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My cousin and I bought on the same day and accepted the membership, but our order never arrived and customer service said they couldn't do anything about it. DO NOT BUY, IT'S A SCAM.
Products used:
None
Date of experience: July 6, 2023
I HAVE REQUESTED TO CANCEL WITH FABLETICS HOWEVER CONVENIENTLY I CANNOT REACH THEM VIA PHONE AND THEY WONT RETURN MY EMAILS.
THEY ARE CHARGING MY CC $49.95 A MONTH AND GIVING ME POINTS TOWARDS CLOTHING PURCHASES WHICH I DO NOT WANT! I HAVE TO CANCEL MY CC NOW! SO ANGRY!
Date of experience: June 11, 2015
Web site is really hard to manage,among other things when you go to check out they bring to another page
* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 1, 2024
Hello Anne,
Thank you for sharing your experience with the website. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
I bought my workout wear from fabletics. The leggings i got always slips away from me. Quality is no where near to the money invested. Dont every buy the product.
Date of experience: August 17, 2017
Hello Vineela,
Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A member of our member service team will email you shortly to help you out.
Best,
Samar
Fabletics always has things I like! I get lots of compliments on the outfits I wear. Customer Service both in store and online is always great!
Date of experience: April 1, 2023
Hello Michelle,
Thanks a lot for the feedback! Fabletics promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.
Best,
Mary
I had the best help when me and my daughter were there that day. The lady that helped us on the floor was absolutely wonderful. Thanks for all your help.
Date of experience: September 6, 2022
Hello Georgette,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
My size was consistently out of stock for several months. The prices between a vip credit and the actual cost of an item was insane. All in all bad experience.
Date of experience: December 1, 2021
Hello Jay,
Thank you for writing a review! We are very sorry to hear that the items in your size are sold out. We value you as a customer and want to make things right! Our Member Services team will be contacting you within 24-48 hours to help you further.
Best,
Chad
The business model of a subscription service that you have to skip a month is a pain and keeps me from ordering more. I love the products though and quality.
Date of experience: November 30, 2021
Hi Sarah,
Thank you for taking the time to write a review of our VIP subscription! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Never the size you need in bottoms, color option's and or pocket options are few and far between. Bras are not made for a thicker body build and larger breast.
Date of experience: November 30, 2021
Hello Tracie,
Thank you for writing a review! We are very sorry to hear that you are not pleased with our size and color options. We value you as a member and want to make things right! Our Member Services team will be contacting you within 24-48 hours to help you further.
Best,
Chad
Fabletics keeps taking my money (50 + dollars) every month even. Though I said to cancel my "subscription" that I did not even sign up for.
Date of experience: January 1, 2023
Hello Hailee,
Thank you for writing a review! We value your feedback on the charges and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Cool and stylish pants. I wish they were less expensive. $90 for a polyester material is way too expansive, but they fell great and look great.
Date of experience: April 2, 2023
Hello Kourosh,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with the prices we offer. Our Member Services Team will contact you right away.
Best,
Allison
I Love Fabletics, the leggings, the bras, the tank tops! It all fits great and feels amazing on. I have gotten my daughter hooked also! Thanks for a great product!
Date of experience: July 1, 2022
Great Fit, price and quality. I have ordered shorts in multiple colors. They are great for working out and running. Way better quality than their competitors.
Date of experience: July 2, 2022
Hi Dennis,
We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!
Best,
Tina
Love the leggings! The site has screwed me a few times when I skipped the month but it somehow didn't register and I was charged. Other than that, love fabletics.
Date of experience: March 15, 2022
Hello Savannah,
We are very sorry to hear that you have encountered a problem navigating the website. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I have no idea where the monthly charge goes - it never comes off my order - it is the most confusing website. I will be cancelling. But the products are great.
Date of experience: July 3, 2022
Hello Michele,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our VIP program works and that you are thinking of closing your account with us. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I was very disappointed in the very little selection that was available on line, you offer great deals but when you go to order there is nothing in stock :(
Date of experience: December 1, 2020
Hello Jessica,
Thanks for writing a review! We are sorry to hear if you find our selection limited, especially in your preferred style! We will contact you within 48 hours for further assistance.
Best,
Nelle
Trying to get the size I want in the colors I want was very hard to do. Found leggings that are just as good and cost way less on Amazon.
Date of experience: April 5, 2023
Hello Theresa,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with the products we offer. Our Member Services Team will contact you right away.
Best,
Allison
I ordered xxl and I received small, sizes. Luckily they fit my grandsons who are in high school. The tags said xxl but they must have been xxl for kids.
Date of experience: November 1, 2022
Hello Nicholas,
Thanks for sending your review! Your feedback about your received order and our sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
The materials and styles just no longer feel worth it for the price points. The member credits have significantly decreased in value of quantity and choices of how to use.
Date of experience: November 2, 2022
Hello Allyson,
Thanks for sending your review! Your feedback about our pricing and member credit usage is important, and we would like to address this as quickly as possible. We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I used to love all of the different styles and colors. Now there is little variety and the same style of sports bras repeat every month.
Date of experience: February 1, 2023
Hello Audrey,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
My return took FOREVER for your company to process then because my credit card was stolen, I had to add a new card to my account (same credit card just different numbers) your company couldn't give me a refund to my card, which is stupid. So you had to send me a check and it will take 4-6 weeks, which is absurd. I used to love your company and your clothes but I will NEVER buy from this company again after my experience. You will never get a dime from me and I will be (already have) telling everyone I know.
Date of experience: August 1, 2022
Hello Amber,
Thank you for your feedback and for informing us about your return experience. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Everyone knows I love my fabletics! From workout gear to travelling in comfy outfits that pack easily and can be dressed up, i love the fabrics the feel and style!
Date of experience: August 2, 2022
Hello Andrea,
Glad to know that you like the styles! We always want to create unique designs for our valued members like you! Have a great day!
Best,
Renz
I placed an order about 22 days ago when they had their 2 pairs for $24 shorts deal. It has still not arrived, I spoke to my first representative with the live chat feature and they did not say anything before ending the chat. I then spoke to my second representative on the live chat feature and she only told me information about my order than I could find on the tracking page, she then told me to contact them again in 5 days if the order did not arrive. It didn't arrive so I then talk to my third representative over Facebook messenger and they told me to wait 4 more days and if it hasn't arrived to contact them again. Well, 3 days later I got an email saying they my "return has been received", this happened to be the order that I have been waiting for. As soon as I got the email I called their hotline and talked to my fourth representative and she told me that the delivery ran into some bad weather and they decided to just send the stuff back instead of completing the delivery. She then told me that the items that I ordered are now sold out, after they were apparently already in transit to be delivered to me. They were only able to get me instore credit. My order consisted of 4 pairs of shorts and a tank top that were all on sale, the total was about $77. So before when I was about to get 5 items, I can now get only one pair of shorts and maybe a bundle of socks. I am overall extremely dissatisfied with my experience with Fabletics, which sucks because I do think they make a good product, but what is the point of a good product if the process of acquiring it is such a hassle.
Tip for consumers:
Might want to go elsewhere, shipping might take forever and items are way overpriced when not on sale
Products used:
None, they got returned after being in transit to me after 18 days
Date of experience: February 7, 2022
Hello Jack,
We are deeply sorry to hear about this, and we are even more sorry to have disappointed a customer. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
The VIP, whole deal is foolish and a bad way that keep customers. I also ordered a swim suit two piece and got only the bottoms.
Date of experience: February 1, 2023
Hello Alvin,
Thank you for taking the time to leave a review. We are sad to hear about your negative experience with your order and our VIP program. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I like the fabletics workout gear, just wish they would branch more into casual and dress clothing too - I don't need new workout gear every month.
Date of experience: February 1, 2023
Hello Alyson,
We are glad you are enjoying our products! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.
Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.
Hello Liz,
Thank you for taking the time to leave a review. We are sad to know about your negative experience with your order and our Member Services Team. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad