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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,738 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    831
  • Shipping
    808
  • Returns
    575
  • Quality
    792

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53%
Positive
1,715
Neutral
276
Negative
1,243
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,738)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (73) quality products (133)
Thumbnail of user amandap257
Kentucky
1 review
0 helpful votes
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December 10th, 2018
Verified purchase

The options are unique which I appreciate. I don't want to feel like I am wearing what everyone else is wearing. I stand out. But in a functional way!

Date of experience: December 8, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Amanda,

We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!

XO,
Ivy

Thumbnail of user fideln3
California
1 review
0 helpful votes
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April 19th, 2022
Verified purchase

Great fit, comfortable wearing! I always hated wearing jeans, Fabletics has given me any outlet to looking good, dressing in style and feeling comfortable without having to wear jeans!

Date of experience: April 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Fidel,

We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user katrinal158
Canada
1 review
0 helpful votes
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April 19th, 2022
Verified purchase

These products are so comfy and fits perfectly.
They gives you hugs and confidence at a really good price for a top quality!
Love at first touch for me...

Date of experience: April 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Katrina,

Thank you for your positive review and for sharing this with others. It was a great feeling that we were able to meet your satisfaction in online shopping.

Best Regards,
Clark

Thumbnail of user benjaminl255
California
1 review
0 helpful votes
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November 30th, 2021
Verified purchase

All size are exact. I have had no issues. All my order come complete. I order shirts last order but they cam the wrong size. I try to send a message but system was down. I ended up just keeping it

Date of experience: November 30, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Benjamin,

We appreciate your feedback on your shopping experience with us! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Thumbnail of user shannonb1054
Pennsylvania
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

I feel like lately my experience with Fabletics has been so so
Every piece i have ordered recently has been returned. Material is not how it used to be.

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Shannon,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with our product. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user juanc1120
Pennsylvania
1 review
0 helpful votes
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November 2nd, 2022
Verified purchase

I've place multiple orders only and it seems like the website gets slower and slower every time. It's freezes all the time. Enough to discourage me from coming back.

Date of experience: November 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Juan,

Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our website while checking out. Our Member Services team will contact you right away for further assistance.

Best,
Zeth

Thumbnail of user cindyb1346
Canada
2 reviews
0 helpful votes
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May 24th, 2022
Verified purchase

I have enjoyed so many great outfits in colours, styles and fit. I have cancelled my membership since I am actually spending more than I should on workout clothes.

Date of experience: May 24, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Cindy,

Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and fit. Come back and check us out soon. Cheers!

Best regards,
Chad

Thumbnail of user bosak
Canada
1 review
0 helpful votes
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January 21st, 2022
Verified purchase

Always have a great experience exploring the items available and never have any issues with billing or delivery.

Customer service is top notch and I'm a very happy customer

Date of experience: January 21, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Bosa,

We are glad you are enjoying our products! We are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!

Best,
Zeth

Thumbnail of user chasityb38
Texas
1 review
0 helpful votes
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October 4th, 2022
Verified purchase

I felt like my best self in my fabletics purchase! I've recommended to every one of my close friends! I received lots of compliments and will be purchasing again!

Date of experience: October 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Chasity,

Thank you very much for spreading the good news about Fabletics! We really work hard to provide the best service and products that we can. This is such a great inspiration for us!

Best,
Renz

Thumbnail of user anac214
Illinois
1 review
0 helpful votes
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March 14th, 2020
Verified purchase

I love everything I have purchased but it is a bit sad when I go back and items are out or there is a very vague variety of tops. It seems like items that run out are gone from the inventory.

Date of experience: March 14, 2020

Thumbnail of user tonyj964
Texas
1 review
0 helpful votes
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August 4th, 2023
Verified purchase

Love the fact that these are lined. Color looks great and best of all, the functionality. Their look allows you to wear them in and out of the gym.

Date of experience: August 4, 2023

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Tony,

Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing Fabletics items! We hope you will always have a great experience with us in the future!

Best,
Mary

Thumbnail of user jeannieb34
Kentucky
1 review
0 helpful votes
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July 4th, 2019
Verified purchase

Love all the products I have purchased from Fabletics! The apparel is really great athletic wear that is not only fashionable but functional and the price is too expensive

Date of experience: July 1, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Jeannie,

Thank you for trusting us and shopping with us. Fabletics is always ready to serve members like you with exciting shopping offers. So, stay tuned!

XO,
Ivy

Thumbnail of user tiffanyb1200
Florida
1 review
0 helpful votes
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May 20th, 2024
Verified purchase

Clothes ran small. Usually that size fits, but sadly things didn't translate size wise this time.

Date of experience: May 10, 2024

Thumbnail of user autumnc107
Kentucky
1 review
0 helpful votes
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August 13th, 2023
Verified purchase

I got the largest size offered and still didn't fit. I was hoping for a sport bar comfortable enough to wear all the time. That's not what I got.

Date of experience: August 13, 2023

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Autumn,

Thank you for sharing your experience with the item you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user er216
Kentucky
1 review
0 helpful votes
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October 14th, 2020

Before I get upset, I'd like to clarify that fabletics clothing quality is amazing and I cannot ever complain about that. Other than that, I do not feel that they have anything else good to offer. The VIP membership is a joke. They take out 49.95 each month, which is fine, but you cannot however use that toward your purchase IF you are using the 40% off or what ever fake percentage off they offer. So you can get the 40% off but not the 49.95 member credit and say spend 60$ on two items. BUT you can use your member credit(49.95) but not 40% off. So I'm actually spending more money by using my member credit, which is my money, versus using the 40% off. I know this is confusing but I feel that the entire site and terms and conditions are genuinely confusing. I definitely feel this site needs a rebrand with using less confusing terms instead of screwing people over. Maybe instead take out $25 a month that people have to put toward an item they want as well as receive the discount benefits they are running that month for VIP. Otherwise, each sale contradicts one another.

Date of experience: October 14, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Erin,

Thank you for writing a review! We are glad to hear that you love the quality of our clothing! We are continuously striving to satisfy our member’s needs as much as possible, especially with our promotion and credits. We will contact you for further assistance.

Best,
Nelle

Thumbnail of user willowb13
Canada
1 review
1 helpful vote
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September 30th, 2020

I was a very happy member. I sometimes wasn't happy with the fit or the quality of the clothes but I spent a lot of money every month by ordering at least 3 outfits plus my membership. I had saved up quite a bit of there point system. Enough to get a free outfit. My daughter had a tantrum over her one outfit not coming because they were out of the size- it would be nice to get a heads up and offer a different size instead of just sending half the outfit and that's it. So she went on my phone and sent off an email saying it was bull$#*! and she wants to quit the company. They canceled my membership and when I emailed to rectify they took away all of my points. Flat out refused to give them back. What company would do that? Throw away a great customer over I think 2000 points = a mere outfit. Instead of keeping a happy client who purchases more that 3 a month. I spend thousands of dollars here. This company has so much potential but it's sad how they choose to treat clients. I have read many many comments siting many upset customers that I wish I had read before I took my business here. Happily now shopping at several different stores getting different styles however I do miss looking forward to new outfits every month. I hope someone with business savvy and a great product starts a similar company because I will happily join! The order number is from one of my last orders.

Date of experience: September 4, 2020

Thumbnail of user annieg16
Idaho
1 review
13 helpful votes
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July 28th, 2015

I give them A+ for marketing and F- for quality, value & ethics. Kate Hudson must be in dire straits to be their spokesperson... shame on Kate ( should I say "Oink! Oink!).

Annie

Date of experience: July 28, 2015

Thumbnail of user aimeer77
Alaska
0 reviews
0 helpful votes
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January 13th, 2022
Verified purchase

As a spin instructor, I need a lot of different options to wear. Fabletics offers me that!
I love the Powerhold compression and light and airy tanks. Thanks, for always having me covered.

Date of experience: January 13, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Aimee,

We're so glad to know you love the items! We were blown away by your positive words, we really appreciate the time you took to write the review. Thank you and have a wonderful day!

Best,
Zeth

Thumbnail of user elanp
Arizona
1 review
10 helpful votes
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January 31st, 2018

I love the reviews of the people who give it one star who clearly state that they did not read the fact that you pay $50 a month or SKIP the month. I reecieve no less than 3 emails before they charge my account every month saying Purchase or Skip. It's NOT a Scam, my daughter and I have purchased and loved Fabletics wear for years now. I skip my monthly purchase 85% of the time and have never had a problem returning or exchanging something that did not fit. There were a few months that I forgot to skip, not happy with myself but, it's not a waste... a few months later I used the credit to purchase a pair of leggings as a gift for someone or myself. PEOPLE... LEARN HOW TO READ AND CHECK YOUR E-MAIL. DON'T BLAME AN E-COMMERCE SITE FOR YOUR LACK OF DILIGENCE!

Date of experience: January 29, 2018

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Elan,

We are so fortunate to have members like you who continuously admire our products and services. Thank you for choosing Fabletics!

XO,
Sherry

Thumbnail of user jessican1228
Minnesota
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

I have been a Fabletics member for almost 5 years but I've found that in recent years, the quality has diminished and the sizing has gotten smaller. Additionally, the bras fit very stangely.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jessica,

Thank you for the feedback about your experience with the product size and quality. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.

Best,
Allison

Thumbnail of user aaaf
Australia
1 review
0 helpful votes
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November 3rd, 2020

I have never heard of this brand before, until I noticed regular transactions on my credit card going back to May 2019. I googled it and found out its an active wear brand that charges US 49.99 for a VIP membership - the same amount that was coming off my card. I assumed that someone had got a hold of my card details so I cancelled my card and reported it to my bank (Westpac). Westpac said there was nothing they could do because I should have noticed it earlier and that "its not fraud because its been going on so long". They suggested I call Fabletics to report it. While googling their contact details I found many customer complaints about money being charged without consent. I started to realise that it didn't make sense for someone to steal my card details only to sign up to a plan where you are only charged when you don't purchase anything. The only person/group getting anything here is Fabletics. There are no other dodgy transactions on my card. If someone had my card details surely they would buy something else? So I believe its the company itself that is scamming me. I've decided not to call them because I won't get my money back and will just be charged international call costs. Avoid this company and keep a close eye on your bank statements!

Date of experience: November 3, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello,

Thank you for sharing your overall experience with us! We deeply value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Thumbnail of user tezt1
GB
1 review
8 helpful votes
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February 11th, 2015

The vip membership is such a con it's unbelievable. The terms and conditions are completely unclear and they are abusing customers trust. I am disgusted.

Date of experience: February 11, 2015

Thumbnail of user patriciam235
Colorado
1 review
3 helpful votes
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November 10th, 2017

Fabletics is a subscription trap. At first I thought the intro offer was such a great deal. Got two outfits for $25/each. Then I needed to return one of the leggings ($12.5) and they charged me $7 dollars to restock. Not worth it so I decided to keep it.
Now, good luck remembering to skip the month in the short 5-day window. That is how they make their money: you forget to skip and cha ching! $50 goes out the window. That is exactly what happened to me and I thought: no worries, their stuff is cute, I will find good use for my $50.
Then I went shopping and quickly found out that I was not allowed to use my credit on sale items! Fabletics, WTF? You have my $50 dollars and now you want to tell me how to spend it? So be aware folks: you are not free to spend you member credit as you wish. You will most likely end up using it for one overpriced outfit that you wouldnt buy otherwise.
I was beyond annoyed. I tried to cancel my membership over live chat and was advised that if I cancelled my membership before spending my credit I would lose the wonderful VIP pricing.
I was baffled at their attitude: they will not offer a membership refund, no matter how unhappy their customers are. Dont just take my word for it, read the 600+ 1-star reviews here.
Needless to say, Fabletics conduct is shameful. This is a company that preys on its customers and profits from their inattention. Not to mention that they are selling Target quality active wear at a Lululemon price. Skip this one folks, stick with classic retail.

Service
Value
Shipping
Returns
Quality

Date of experience: November 8, 2017

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Patricia,

We sincerely apologize if you are not happy with your shopping experience. Please Allow us to contact you within 24-48 hours to make things right.

Best,
Sherry

Thumbnail of user elektrap1
Texas
1 review
0 helpful votes
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January 4th, 2023
Verified purchase

Garment quality not the same as it was before when I had the subscription and the rest is just to make the 50 character limit.

Date of experience: January 4, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Elektra,

We regretfully note that we have received your comments regarding the items we have. You'll receive an email immediately from our Member Services Team for further assistance.

Best,
Lia

Thumbnail of user curtisb402
North Carolina
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

Fabletics has been great since I started purchasing with them 2 years ago. They have awesome products with great material and amazing deals and prices.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Curtis,

Thank you for trusting us to be your source for top-quality items. We appreciate your kind expressions of appreciation and are especially grateful for doing business with you. We here at Fabletics do our best to provide the best service, unique style, s and great product quality at an affordable price! Have a great day!

Best,
Allison

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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