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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,708 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    830
  • Shipping
    807
  • Returns
    575
  • Quality
    791

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.1%
Positive
1,701
Neutral
274
Negative
1,230
View ratings trends
227
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How would you rate Fabletics?

Reviews (11,708)

Rating

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Other

Reviews that mention popular keywords

customer service (1814) vip membership (467) credit card (339) vip member (272) kate hudson (211) sports bras (287) workout clothes (150) shopping experience (73) quality products (132)
Thumbnail of user noelines1
California
1 review
0 helpful votes
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January 4th, 2020
Verified purchase

Everything about this company is great. From customer service to quality of products and pricing. I would and I have recommended them to family and friends.

Date of experience: January 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Noeline,

Thank you for trusting us to be your source for top quality FAB items. We appreciate your kind expressions of appreciation and are especially grateful for doing business with you. We here at Fabletics try our best to provide the best service and unique style at an affordable price!

XO,
Ivy

Thumbnail of user rhondac559
Indiana
1 review
0 helpful votes
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March 4th, 2023
Verified purchase

My granddaughters enjoy wearing the clothing I purchased for them. At times I struggled with the SKIP THE MONTH feature because I had no need to purchase every month.

Date of experience: March 4, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello Rhonda,

We are glad you are enjoying our products! Your feedback about the VIP membership and 'Skip the Month' option is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user melodyd149
Melody P.
California
1 review
0 helpful votes
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March 4th, 2023
Verified purchase

Fabletics doesn't have enough stock of the styles I like I want to purchase but medium and small in those styles seem to always be out of stock. Boo!

Date of experience: March 4, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello Melody,

Thank you so much for loving our brand! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

Thumbnail of user carriet291
California
1 review
0 helpful votes
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May 24th, 2024
Verified purchase

FedEx lost this order in transit, and a reorder was placed via customer service on 5/4. That experience was okay, but I was disappointed that they were out of 4 of the 19 items I ordered. I received a $27.04 refund for a set (2 items). I was able to order color substitutions for 2 other items and received those without issue. The rest of the 15 items were reordered. I reached out to customer service again on 5/13 because FedEx was delaying my package again by a few days and I was concerned about it and I was becoming frustrated with the overall experience. The customer service representative told me to just check back on 5/20 and did not care at all. Later that day I received the package, but much to my dismay, it was missing 6 items that I ordered. There were 12 items instead of 15, including 3 random men's shirts/polos instead of the shorts/leggings I ordered. I was told they could reorder 3 items and that I would need to exchange the 3 polos for 3 items I originally ordered. I felt that was very unfair to expect me to print a label and go to a post office just to have my items that I ordered and paid for on 4/20 released to me? The representative told me they would release the exchange that day (5/13). Fine. I've obviously left some negative reviews about this experience, and today a "Chad" emailed me and issued an apology for the experience, and told me that I had been issued $42 in store credit (WHICH IS NOT TRUE)? My account shows $0.08 store credit and my bank account reflects the $27 return for the unavailable items on May 4. He went on to give instructions for creating a label to return the men's polos I had received by mistake, which once again, is frankly ridiculous. Fabletics seems to be incapable of processing a 19 item order. Additionally, I have not been offered any credit or compensation for this experience except for some email apology notes and a refund for products that I purchased and never received! I worked in retail for many years prior to becoming an ICU nurse, and I'm shocked at how this experience has been handled. I wish I could have just gotten my money back at this point. I also will not be recommending the scrub line of apparel to any of my colleagues after this. I really enjoy the product, which is why this was my second large order from Fabletics. But I wouldn't wish this nightmare of a shopping experience on anyone else.

Service
Value
Shipping
Returns
Quality

Date of experience: May 14, 2024

Thumbnail of user kimberlyl1679
Washington
1 review
0 helpful votes
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January 1st, 2023
Verified purchase

I love all my Fabletics leggings and I'd live in them but they roll down on me so I'm tugging them up all day.

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kimberly,

We appreciate the feedback you shared regarding your order. Our Member Services Team will be contacting you right away to further help you.

Best,
Lia

Thumbnail of user carissat5
Missouri
1 review
2 helpful votes
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March 6th, 2017

I thought id give this a try since they had a deal for their leggings knowing that I would have to be a VIP member and could cancel later. The whole experience was just awful and made me so mad I just regret it. Don't waste your time. First of all, who the $#*! wants a membership to buy workout clothes? So stupid! I go to order some leggings and they were sold out of almost every single size, lentgh, and color. I had already paid so I had to buy pick something so I bought what was left. I then receive the leggings and they were subpar. Threads were coming out of the seams in some spots and they were very tight. I decided I don't want more $#*!ty overpriced clothes from this company, I try to login to my account to cancel etc and my password was wrong. I click forget password, never received any help or got it reset. I emailed the company asking to reset my password and cancel my account. No response. So I call and the lady tries to argue with me about contacting them when I have the receipts that I did in my email. She hounded me on why I want to cancel. It took way longer than necessary to cancel and I had to demand that they refund me. Complete bull$#*!. I'd rather just go buy the overpriced LuLuLemon leggings than deal with all this bull$#*!. So $#*! you, Fabletics.

Date of experience: March 6, 2017

Thumbnail of user jambob
GB
1 review
3 helpful votes
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February 18th, 2021
Verified purchase

Fabletics keep getting my delivery address WRONG - I have contacted their customer service multiple multiple times and each time they say we have updated your delivery address - but I get the email from Hermes saying we are delivering it to the WRONG ADDRESS. They have delivered the item to the wrong address twice now not even close to my house - I have to drive to that person's house and apologise for FABLETIC's error. Terrible terrible terrible - DO NOT use

Service
Value
Shipping
Returns
Quality

Date of experience: February 18, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hi Jambo,

Thanks for your effort in writing a review! It is always our goal to provide you with excellent service and it is so sad to know that it was not what you have experienced. We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Thumbnail of user jenniferm4769
California
1 review
0 helpful votes
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November 4th, 2022
Verified purchase

Love, love, love my electric cherry summit teddy jacket! The item is true to its color in person as well as size (M). Can't wait to wear it and order it in another color!

Date of experience: November 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jennifer,

Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to know that you enjoyed our products.

Best Regards,
Clark

Thumbnail of user sandras2913
South Carolina
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

This is my everyday attire. I can work out in it or if I want to be casual, I can pair it with a tunic or mini dress and sandals. It is very comfortable.

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Sandra,

We appreciate the time you took to leave such a thoughtful review of our products and services! We’re happy you had a great experience with us! Have a great day!

Best,
Dean

Thumbnail of user eriks240
California
1 review
0 helpful votes
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December 1st, 2020
Verified purchase

I don't know which order this is for because I never received an email with such order number and I cannot find my orders on Fabletics website (MY ORDERS tab is empty). However I had problems with one order that I made, it was cancelled (after it was confirmed), it was tricky to get replacement etc.

Date of experience: December 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Erik,

Thanks for writing a review regarding the order you made. Our Member Services team will get in touch with you within 48 for further assistance.

Best,
Nelle

Thumbnail of user renap20
North Dakota
0 reviews
0 helpful votes
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January 20th, 2022
Verified purchase

I was skeptical about becoming a member at first. I was so wrong. I love how I get reminders that I can skip a month. The quality is amazing and the prices are affordable.

Date of experience: January 20, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Rena,

Thank you for your positive feedback. We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!

Best,
Renz

Thumbnail of user lamisa
California
2 reviews
5 helpful votes
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July 19th, 2018

THIS IS THE SMARTEST FRAUD IN THE WORLD! THEY RIPP PEOPLE OFF AND START CHARGING THEIR CREDIT CARDS FOR $50 DOLLARS A MONTH WITHOUT LETTING THEM KNOW! THEN THEY TELL YOU THAT YOU HAVE TO SKIP THE MONTH NOT TO BE CHARGED! HAHA THE FUNNIEST FRAUD EVER. PLEASE DON`T USE

Date of experience: July 19, 2018

Thumbnail of user dm559
D M. – Fabletics Rep

Hello Lamis,

We truly apologize for your experience! Your feedback is important and we would like to make things right. A representative from our member service team will email you shortly to assist you.

Best,
Ivy

Thumbnail of user heathert663
Kansas
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

I was ignored in the store for about 15 minutes then I went to the counter and asked for help. I am a fan of the longer biker shorts and the bras are great.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Heather,

Thank you for the feedback about your experience with our Member Services Team in the store. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.

​Best,
Allison

Thumbnail of user delilahw
Illinois
1 review
1 helpful vote
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December 10th, 2016

They make it impossible to cancel your account when you want to and make it impossible to get your money back when you want to return something they are the $#*!ing worst. When I had a "VIP" account I tried to use my reward points to redeem a water bottle and then never sent it to me but charged my rewards points and then when I tried to contact them to fix it they would't send it to me because they're a bunch of stuck up $#*!es that steal your money. DO NOT GET A VIP ACCOUNT IT IS NOT WORTH IT!

Service
Value
Shipping
Returns
Quality

Date of experience: December 10, 2016

Thumbnail of user jacobj307
Texas
1 review
0 helpful votes
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January 1st, 2023
Verified purchase

The quality of the clothes is honestly amazing. I only really wear fabletics for my active wear now.

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jacob,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a great day!

Best regards,
Chad

Thumbnail of user chezneyw
Ohio
1 review
0 helpful votes
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May 28th, 2022
Verified purchase

I received the wrong outfit and the return process is so complicated I cannot figure it out nor does in store take it back. It does not fit and it isn't even close the right order.

Date of experience: May 28, 2022

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hi Chezney,

Thank you for sharing your feedback regarding your order! We always like to know what our members are thinking so we know where to improve. A representative from our Member Services Team will be contacting you immediately.

Best,
Kim

Thumbnail of user ellam75
Washington
1 review
0 helpful votes
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October 14th, 2018

They charge you a monthly subscription that is automatically charged and not only do they make it very hard for you to get out of it I am finding it Extremely hard to get a refund.

Tip for consumers:
maybe buy once as the first deal is great. Then immidiatly cancel your account unleses you want to be charged $50 a month.

Service
Value
Shipping
Returns
Quality

Date of experience: October 11, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Ella,

We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our member service team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Thumbnail of user faribar
New York
1 review
7 helpful votes
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November 15th, 2015

Dont make a mistake these products have nothing clse to brand names. The material is cheap and cuts are bad. The outfits look very cheap im a fan of Kate Hudson and am very disappointed

Date of experience: November 15, 2015

Thumbnail of user judyk411
Maryland
1 review
0 helpful votes
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June 4th, 2021
Verified purchase

I always love my purchases, however not this one. Poor fit. I was told I could return it. Took it back to the store, however the girl said not returnable. They did eventually take it back

Service
Value
Shipping
Returns
Quality

Date of experience: June 4, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Judy,

We are sorry to hear if your items don't fit well. We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user gabriellel55
Washington
1 review
0 helpful votes
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January 19th, 2021

The 2 pants i got were crap in quality, that was 6 months ago. I just canceled my "prescription" that I never wanted. Now I'm $300 out and the lady was so rude about it.

Date of experience: January 19, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Gabrielle,

Thank you for writing a review regarding our quality! Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user cassandrab369
Maryland
1 review
0 helpful votes
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March 1st, 2023
Verified purchase

My online shopping experience was overall wonderful. I was able to find exactly what I needed as gifts.

Date of experience: March 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Cassandra,

We are glad that everything worked out for you. We here at Fabletics do our best to provide great services to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.

Best,
Allison

Thumbnail of user giovannab30
Florida
1 review
0 helpful votes
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January 2nd, 2023
Verified purchase

I love all your sports clothes and products.
Also, all the merchandise came on time, every time I purchased.
Thanks so much!

Date of experience: January 2, 2023

Thumbnail of user rachelk418
Iowa
1 review
0 helpful votes
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July 1st, 2020
Verified purchase

I absolutely LOVE fabletics not only because of the amazing high quality clothes, but also because of the great prices and how simple and easy shipping and handling is! Love it!

Date of experience: July 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Rachel,

Wow! Thanks for sharing your wonderful shopping experience with us! We're happy to hear that you're satisfied with our products and services! Thank you for showing us some love! Rest assured we will continuously create unique designs, highest quality, and affordable products to choose from. Have a wonderful day!

Best,
Nelle

Thumbnail of user peterr1348
New York
1 review
0 helpful votes
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July 4th, 2022
Verified purchase

I use pants for work and found them so comfortable I bought the shorts and I've used them as driving pants when I've made several long car trips. Worth the money!

Date of experience: July 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Peter,

Great feedback with our products! We sincerely appreciate it and we’re always happy to hear that our members are happy!

Best,
Mary

Thumbnail of user marcib50
New Jersey
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

I can't say enough about the Fabletics brand. The construction of the pieces is great. It holds shape and withstands the beating I give it with cross training and running activities.

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Marci,

Wow! This is awesome to hear that you are loving your purchase and our stylish products. Thank you for taking the time to write a review! Hope to hear more from you in the future!

Best,
Mary

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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