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Fabletics has a rating of 3.2 stars from 11,684 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.
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Not all its made out to be! I feel when you walk in the store they get you in with advertising for Sales and when you get to the register it is not what it says it is!
Date of experience: April 19, 2022
So far so good. I do not like the formula of having to de-enroll in the months I do not want to make a purchase.
Date of experience: January 1, 2023
Hello Chiara,
Thank you for sharing your experience of skipping the month. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I like Fabletics love the quality of the clothing and the colors. I just want more prints and maybe more other forms of clothing that appeals to other demographics
Date of experience: July 4, 2022
Hello Sidney,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
I have loved just about everything I have purchased. A few things I have loved more than others. The things I loved and wanted more of are hard to get again, that is the downside.
Date of experience: April 14, 2021
Hello Courtney,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the availability of our products. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I called several times and was unable to speak to a live agent so I did online chat and the online agent was not helpful
Date of experience: January 4, 2023
Hello Cynthia,
We’re sorry to hear about what sounds like a frustrating experience. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
The clothes are nice, but I would never pay the full price for them. I feel they they are way way to expensive!
Date of experience: January 4, 2023
Hello Barbara,
We appreciate the feedback you shared regarding the offers we have. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Amazing amazing gym shorts. Feels real good and I love the lining. I will be ordering more as soon as I can afford the annual fee. I will be returning most definitely!
Date of experience: October 4, 2022
Hello Eugene,
Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in Fabletics. We count ourselves lucky for members like you. Have a great day!
Best regards,
Chad
You get signed onto this membership" and when the email comes it doent really have a place to deny for the month you go to the website to try and deny and ofcourse it doesnt work properly so after days of trying you get charged and nothing on the website is the 45 you just got charged so you canr even buy a little shirt. You call and supposedly are getting a refund and canceling except the refund never comes. They say oh call your bank we processed it. And we cant do anything. These people are thiefs thats what they are.
Date of experience: September 16, 2019
Hello Diana,
Thank you for sharing your feedback with us regarding the unpleasant experience you had in Fabletics. We value you as our member. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
Shipment took a month and then was returned and never came to me. Customer service kept having me wait a couple more days and a couple of more days to see if it would come. It NEVER came.
Date of experience: October 1, 2022
Hello Ashley,
Thank you for taking the time to leave a review. We are sad to know about your negative experience with our shipping service and Member Services Team. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
The quality of the clothes is good. The price is not bad. You can skip any month you choose. Just update your account in the first 5 days of the month.
Date of experience: July 2, 2019
Hello Dolores,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!
XO,
Ivy
I ordered 2 items, the shirt was ok and i the pants were 2x too big even tho i ordered a medium like i normally wear. So i exchanged them for a small in a different color because they were out of the one i wanted and they actually fit perfect, then i was charged for being a VIP even tho i don't remember signing up for that and they WILL NOT refund you and even make it annoying to cancel your membership! Now i've washed the pants once and half the threads have come loose and they are destroyed! After spending almost $50 on a pair the lounge arnie gray sweatpants and i for one ware! TERRIBLE STAY AWAY
Date of experience: February 19, 2017
I am someone who has paid close attention to the policies of this company. Such as, canceling every month before the 6th of the month so that you will not be charged the monthly fee. Of course I being concerned wrote on my calendar "skip this moths fabletics" on May 1st. So I then logged on to my account on May 1st and skipped my next outfit for that month. Today, on May 8 I was charged the monthly fee. When I tried to call customer service they of course send you to a robot who does not understand a word I said so I asked to talk to a real person. My call was directed to someone who did not understand my situation and basically told me that thats the monthly fee and I have to skip. The amount of times I have told this woman I already skipped this month she still did not understand. After going back and forth she "out of courtesy" gave me my $49.95 back and I then proceeded to cancel my membership that I have only been a part of for a month. Oh and I also returned a pair of the 2 for $24 leggings as an exchange and never received the new size pair. So it is safe to say do not give this company the time of day. I am VERY disappointed.
Date of experience: May 8, 2018
Hello Alyssa,
Thank you for taking the time leaving us a review and feedback. We're so sorry for the overall experience. We always strive to improve our services and feedback like this from members are very much appreciated. We will reach out to you via email.
Best,
Ivy
Good customer service, order delivered quickly, good quality materials overall great service, I'm a very satisfied customer
Date of experience: March 1, 2023
Hello Yanique,
We are glad you are enjoying our products and delivery timeframe! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
The quality of the merchandise I have bought is very good the customer service is just as good I have never been unsatisfied
Date of experience: January 1, 2023
Hello Eva,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
Great quality, style and service. Have been a customer for years and their service and style keep getting better!
Date of experience: February 1, 2023
Hello Amber,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. We hope that you will always have a great experience with us!
Best,
Lia
I shopped in person at the Birmingham Summit store and ordered online. Both experiences were fantastic.
Date of experience: December 1, 2023
Hello Amy,
Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you. We sincerely hope that all of your future transactions with us will be wonderful. Happy shopping!
Best,
Lia
I read the fine print when I signed up and looked into how the VIP thing worked, and figured I would cancel if I didn't like it. I never incurred the monthly "fee" because I diligently "skipped" every month. I was unhappy with my first order, skipped a few months because I didn't like any of the options, and decided to cancel.
It took several phone calls, and eventually yelling at the rep before my account was finally cancelled. They make it nearly impossible to cancel, and incredibly time consuming. The rep kept offering me points toward free outfits, other incentives, and generally tried to distract me from canceling. Even after I stated that I couldn't afford it and didn't like any of the clothes (either the ones I already had or the online options), the rep tried to convince me to buy more clothes. When I asked "why would I buy clothes from your company when I just told you I don't like them and I can't afford it?", she ignored me and proceeded to try to make me keep my membership. After several minutes of interrupting her and repeated "I'm not going to change my mind, you need to cancel my account", eventually yelling it, she finally started the cancellation process.
Stay far away from this company.
Tip for consumers:
You'll regret using Fabletics. It's not worth the "savings" (I've had better deals from Target on items that fit better and are more comfortable).
Date of experience: September 21, 2015
Quality, variety, and style- that is what I find in the items I have purchased. The shoes fit and look great. The warm gear is warm and I love the pockets I. The leggings.
Date of experience: December 21, 2021
Hello Sheila,
Awesome! We are grateful for the pleasure of serving you and meeting your shopping needs. Enjoy shopping and hope to hear more from you in the future!
Best,
Ivy
Fabletics is only concerned about a monthly subscription
Not good service with quality products
I paid $140 for a $20 pair of pants
Scam Scam Scam
Date of experience: May 7, 2024
I love the quality of the shorts I bought. I got them during a special sale. When I checked the regular price, I realized I can't afford the regular price. I would buy more if they were cheaper.
Date of experience: October 1, 2022
Hello Jo,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad that you are not pleased with our prices. We value you as a customer and want to make things right! Our Member Services Team will email you right away.
Best,
Chad
Buy two leggings for $25.00 plus $6.00 shipping total $30.00. Okay i wanted to try their legging, because i see the commercial on youtube, where they always interrupt my program. I bought two pairs, then i bought some dresses that were on sale 2 for $20.00. Tried the leggings, they fit just like any ordinary leggings, nothing special. After that, if you want to buy more leggings you have to pay a huge amount of money $60.00 for one pair of leggings, that's a $#*!ing rip off, then if you don't skip that month, you are charged $50.00. I referred a friend so i can get that $20.00 credit, my friend bought two pairs of leggings, i did not get the $20.00, i called and they told me my friend did not make a purchase, yes mother $#*!er she did make a purchase, i saw her because she was using my computer to place that order. So they did not give me that $20.00. Plus they told me i to make about $300.00 of purchase to earn 500 points. That 500 points can only get me a pair of pantie, if i want a free leggings, i have to buy for $2,000.00, well $#*! you mother $#*!er, i am not going to spend two thousand dollars for a free pair of leggings, you can $#*! you mama with your stink $#*! $#*! $#*! fabletics, scam $#*!
Date of experience: July 22, 2018
Hello Nadege,
We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our member service team will be contacting you within 48 hours to further assist you.
Best,
Ivy
It was easy to sign up, easy to buy, easy to forget that I needed to cancel, but in the end easy to cancel too
Date of experience: May 4, 2023
Hello Chiara,
Thank you for shopping with us. You should only receive the greatest services. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
The store employees are the best! The products are great quality and style! I love all the looks and the fit is great!
Date of experience: February 1, 2023
Hello Lauren,
Thank you so much for loving our brand! We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
The colored hoodies and sweatpants are horrible quality. It ruined other cloth when i washed it. The color wears off immediately after one wash.
Date of experience: January 4, 2023
Hello Eyerusalem,
Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
The way the VIP membership program works as described on the website states the following:
"As you make your first purchase, you'll have the option to enroll in our free VIP Membership program. As a VIP member, you'll receive:
Complete Outfits starting at $49.95 USD - up to 50% off retail
40% off all individual items
Reward Points for every purchase and product review
Free shipping on orders over $49.95 USD in the contiguous U.S.
Easy returns and exchanges. If the clothes fit, great! If not, simply exchange or return your order.
Personalized picks curated by fitness stylists just for you"
Yet the VIP prices shown on individual items were NOT reflecting the "40% off **ALL** individual items" price as stated. Instead - from my VIP registered account - the VIP price for 1 item I wanted to purchase was showing $49.95 vs. the $59.95 retail price. I called customer service to ask why the price wasn't showing a price 40% off of the $59.95. FIRST - the woman on the phone could not understand the context of my question after repeating it 5 different ways. I then asked to speak to a supervisor. The phone rang and rang and then disconnected me.
Canceled my membership immediately and will NOT shop here again and would recommend BUYER BEWARE!
Tip for consumers:
DON'T SHOP HERE!!!
Date of experience: April 1, 2018
Hello Sharon,
We apologize for what sounds like a very frustrating experience! We’ll get in touch with you within 24-48 hours and get this resolved as soon as possible.
Best,
Sherry
Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.
Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.
Hello Bruce,
Thank you for sharing you experience regarding the sales and ads that we have at our retail store. We would love the opportunity to make it up to you. A representative from our Member Services Team will contact you right away.
Best,
Mary