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Fabletics has a rating of 3.2 stars from 11,678 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.
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Ive been a VIP member now for 2 years and it was the best thing ever to be apart of. I love the different colors, sizes and fits they offer and the price is what keeps me coming back. I give their clothes as gifts to all my friends and family all the time.
I really don;t have time to think about when I should buy something or just pay in money every month. I guess I still don't fully understand how it works. No disrespect to the company or the plan but I have six email accounts. All for different aspects of my life. Four are for work. I don't always check them all every day so I miss the reminders the company sends. Plus, I feel as if In am forced to buy something every month. I don't need that much stuff`. I am going now to cancel my membership, not because Fabletics has done a bad job, the plan just isn't for me.
The days kept changing as to when they were going to be delivered. Took over the amount of days said to be delivered and I will be canceling my VIP membership. Horrible shipping experience.
Date of experience: May 26, 2022
I am really appalled by this website and those who run it. The whole concept of becoming a VIP to save money is placed onto the customer very sneakily; I didn't see any box where I was offered the choice of this, it just appeared to me that suddenly I was a VIP (if there was a box disclosing this choice, it was made very unnoticeable, purposefully I believe, to trick consumers).
I received no email telling me I was a VIP, so I'm sure many others will be unaware of this and then later have £44 taken from their account... monthly.
Trying to cancel the VIP service was a pain, as I have no housephone, and can't ring the company from my mobile. I emailed 3 times asking to cancel my service and got the same reply each time, ignoring my message and just giving me generic info about the way the VIP service works.
The only way to skip a payment for the month is to login between the 1st and 5th of each month, a small timeframe, especially if you order on the 6th and then need to remember to cancel your order next month, or if you order around the end of the month and are unaware you are a VIP and quickly have £44 snatched from you.
Regardless of how good quality the clothing is, I don't believe a website should make money from taking advantage of it's customers... furthermore, their clothing is highly overpriced. So much, that the only time you would buy it was if you DID have such a high discount, but not at the price of £44 a month.
Tip for consumers:
Be on the lookout for the VIP option at checkout, and make sure you are not a part of it!
Date of experience: October 28, 2014
So I order a set and I received the top but the bottoms never came. When I contacted customer service, I was informed that the bottoms were sold out so I was just stuck with the top.
Date of experience: December 4, 2020
Hello Latarris,
Thank you for writing a review regarding the item that was out of stock from your order. Our Member Services team will get in touch with you within 48 for further assistance.
Best,
Nelle
I love the website in the app and all of the clothes are fantastic but every time I order something online something goes wrong whether the item was oversold or backstocked or lost in the mail.
Date of experience: April 19, 2022
Hello Olivia,
Thank you for sharing your experience regarding our website and the products you purchased. Your opinion is important and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.
Best,
Mary
Seriously love the leggings. Need to cancel and they make you call in. The automated help ends the call EVERYTIME I try to cancel. The worst business practice.
Date of experience: November 1, 2019
Hello Michael,
When our members are unhappy, we’re unhappy... Let us make it up to you! A member of our Member Services will contact you shortly to assist you.
Best,
Daniel
I have ordered the Powerhold leggings several times in a variety of colors and love them. This legging is my absolute favorite and I will order more when they restock with more colors in mysize.
Date of experience: November 1, 2022
Hello Angela,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I was very excited to try them hearing great things about you guys. I ordered a large and I wear a medium/large usually and they were a very small fit and I wasn't impressed at all..
Date of experience: May 22, 2022
Hello Meghann,
Thank you for writing a review! We would love to assist you further with the concern you had with our sizing. A representative from our Member Services Team will email you right away!
Best,
Dean
I have the VIP membership so I get a credit every month and I love the selection that fabletics have and their great deals and sales. I strongly recommend them!
Date of experience: October 1, 2022
Hi James,
We love your wonderful review! We aim to provide you with products that are not just the best in style but with great fit and quality. It's a goal met for us knowing that you are satisfied!
Best,
Tina
Fabletics is great quality sportswear! I am enjoying everything I have gotten.
Date of experience: May 7, 2024
What I think could be improved are the color choices. Sometimes I am looking for a particular style, and you are out of my size. I keep checking back, but never see that they have got my size in. Also, some styles have so few color choices, whereas other styles have a bunch of choices.
* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 5, 2024
It is easy to shop and order. The quality is great I have stuff that I order3 years ago and it still looks brand new. Their sizing is true. I will continue to shop from here
Date of experience: September 1, 2022
Hello Joanne,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I love my new fabletics clothes but I will like better prices.thanks
Date of experience: May 7, 2024
I was charged with three credits and I didnt know that. And also it was so hard to get my refund back. They only refunded 2 credits back (worth $99 something). That's after one phone call and another online chat. One told me i can only have one refund back and the chat told me i can have two refund back. I had to purchase for the one credit which i did. I canceled my VIP membership after purchasing and they still have my credit card information and there is no way to delete it by yourself.! I had to chat with them again to delete that. It wasted so much of time and energy just to resolve that. It's a terrible business model taking advantage of their clients! DO NO BUY ANYTHING FROM THEM! YOU ARE SIGNING UP FOR SOMETHING YOU DONT WANT. $24 FOR TWO LEGGINGS ADS IS so appealing but LADIES! READ EVERY WORD THEY HAVE ON THEIR WEB WHEN YOU SIGN UO!
Date of experience: June 10, 2019
Hello Sona,
Member satisfaction is always the number one priority for us. I'm deeply sorry that that wasn't clearly demonstrated to you. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.
Best,
Ivy
I have never felt the need to leave a review for a company like this, but the customer service with Fabletics is pretty awful. Like many others, I was intrigued by the "2 for $24" offer that they use to get you to sign up for their VIP membership. I have signed up for one of these before (AdoreMe), so I was aware of the "skip or be charged" deal. Unlike AdoreMe, however, it is ridiculously difficult to cancel your membership and get a refund of the $49.95 membership credit, should you forget to skip the month. I had even called to cancel my membership, but was still charged the fee. When I used the online chat to try to get a refund of the membership charge, I was told that there was no record of me cancelling and that I would not be refunded. Because my credit card had already been charged, the "money had been turned into membership credits," and there was no way that I would be getting my money back. Luckily, I had researched this beforeb so I knew that people had been issued refunds, and I decided to call instead. To his credit, the man that I spoke to on the phone was very helpful. He apologized and issued me the refund almost immediately. The quality of customer service is inconsistent at best. While the clothes I received were okay, the misinformation that I was given and condescending tone of the chat were really enough to make me never want to purchase from this company again.
Date of experience: March 19, 2018
I got there leggings nd I literally loved it soooo very much
I am gonna get more n more leggings from fabletics n for sure recommend it to all my friends
Date of experience: October 2, 2022
Hello Sumandeep,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your leggings! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
I have been a customer for a while and I love them! Their products maintain really well over time. Love their leggins, shorts and sports bras. I'd recommend!
Date of experience: September 18, 2022
Hello Patty,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
Decently fast delivery and good product favorite workout shorts
Date of experience: May 10, 2024
I absolutely love the product. The only issue I have is how long it takes to recieve your order. It usually takes around 2 weeks.
Date of experience: April 1, 2023
Hello Dana,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our shipping service. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
The website is not user friendly, and unless you are super tiny or super large, you will find VERY little in your size--small and medium seem to consistently sell out really quickly
Date of experience: April 14, 2021
Hello Brenna,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the availability of our products. Our Member Services team will get in touch with you within 24-48 hours to further assist you.
Best,
Nelle
So I messed up my exchange and couldn't print my shipping label and the lovely lady I spoke with had the issue resolved within minutes. And she was so pleasant to speak with.
Date of experience: May 24, 2022
Hello Paula,
Thank you for your review. We are happy to hear that you are happy with our service. Thank you for sharing this with others. Stay awesome!
Best Regards,
Clark
The quality is good. There is a short inseam that is offered. My negative is you have to subscribe and that's 50 bucks a month. That's pricey and you only get 1 credit.
Date of experience: February 18, 2022
Hello Randy,
Thank you for your review. We are sad to hear that you are not happy with our VIP membership program and the credit charge. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.
Best Regards,
Clark
Wa not very good, also at the store, the amounts are higher than in the website.
Date of experience: May 8, 2024
The products were loose fitting and the quality was not great for the price.
Date of experience: May 9, 2024
Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.
Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.
Hi Will,
Thank you for sharing your feedback regarding the shipping process! We always like to know what our members are thinking so we know where to improve. A representative from our Member Services Team will be contacting you immediately.
Best,
Kim