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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 11,671 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    830
  • Shipping
    807
  • Returns
    575
  • Quality
    791

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.2%
Positive
1,685
Neutral
273
Negative
1,212
View ratings trends
227
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How would you rate Fabletics?
Top Positive Review

“Love the product, service and all the new collections being added”

Joseph A.
12/16/24

Ive been a VIP member now for 2 years and it was the best thing ever to be apart of. I love the different colors, sizes and fits they offer and the price is what keeps me coming back. I give their clothes as gifts to all my friends and family all the time.

Date of experience: 12/6/24
See positive reviews
Top Critical Review

“I should never have joined”

James S.
12/16/24

I really don;t have time to think about when I should buy something or just pay in money every month. I guess I still don't fully understand how it works. No disrespect to the company or the plan but I have six email accounts. All for different aspects of my life. Four are for work. I don't always check them all every day so I miss the reminders the company sends. Plus, I feel as if In am forced to buy something every month. I don't need that much stuff`. I am going now to cancel my membership, not because Fabletics has done a bad job, the plan just isn't for me.

Date of experience: 12/6/24
See critical reviews

Reviews (11,671)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (1808) vip membership (466) credit card (339) vip member (272) kate hudson (211) sports bras (287) workout clothes (150) shopping experience (73) quality products (131)
Thumbnail of user danicas1
Texas
1 review
5 helpful votes
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February 3rd, 2017

This company is a joke. Good luck getting your refund back if something doesn't fit. I lost a lot of money.

Date of experience: February 3, 2017

Thumbnail of user reneb199
Canada
1 review
0 helpful votes
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May 19th, 2022
Verified purchase

Every item I've purchased has been perfect fitting, non-sagging, firm-holding, non-shrinking when washed. I love it all. I will buy more!

Date of experience: May 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Rene,

It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a fabulous day!

Best,
Lia

Thumbnail of user karenb3233
Texas
0 reviews
0 helpful votes
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January 18th, 2022
Verified purchase

Purchased fabletics as a christmas present for my granddaughter. She had no problem exchanging a pair of leggings. Loves her items!

Date of experience: January 18, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Karen,

Thank you for your review. We are happy to hear that you are happy with our service and you love her items. Thank you for sharing this with others. Stay awesome!

Best Regards,
Clark

Thumbnail of user ashleyp841
Canada
2 reviews
0 helpful votes
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November 18th, 2022
Verified purchase

Great leggings just have to watch which ones you buy as some are not the same size. Love my fabletics leggings

Date of experience: November 18, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ashley,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.  

Best,
Renz

Thumbnail of user marissar11
Washington
1 review
0 helpful votes
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March 22nd, 2018
Verified purchase

I love my new workout gear. The fabric is perfect and extremely well made. I don't buy leggings from anyone else.

Date of experience: March 20, 2018

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Marissa,

Great feedback! We always make sure to make beautiful and quality items at a very affordable price just for you!

XO,
Sherry

Thumbnail of user cassiee19
Iowa
1 review
0 helpful votes
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October 5th, 2020
Verified purchase

Hole in leggings and wrong size Sherpa came in. Not even worth the haste to deal with sending back. Very annoyed.

Date of experience: October 5, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Cassie,

Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user andreas587
Florida
1 review
0 helpful votes
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July 1st, 2019
Verified purchase

The pants are amazing, I just wish I would have bought a smaller size! Will def be buying another pair soon!

Date of experience: June 28, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Andrea,

Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve. If you ever need anything, let us know! We’re available 24/7 by phone and Live Chat from 6am - 6pm (PST) 7 days a week.

Best,
Ivy

Thumbnail of user bettyj868
Tennessee
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

I love my shirts because they are breathable. I purchased 2 pair of leggings. The fit great and look amazing on.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Betty,

We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user isabelc182
New York
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

Customer service is A1. Thank you! Spoke to a young lady a few times they always give me an extra discount.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Isabel,

We love you and your wonderful review! It is great to know that you are happy and satisfied with our service. It is always our goal to serve you the best we can and we are glad to know that we delivered.  

Best,
Tina

Thumbnail of user dustinc207
New Mexico
1 review
0 helpful votes
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June 4th, 2022
Verified purchase

Order 3 pairs of the same shorts, 1 of them is significantly bigger than others. They won't respond to my emails

Date of experience: June 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Dustin,

Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.

Best,
Zeth

Thumbnail of user bradeng13
Missouri
1 review
0 helpful votes
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August 4th, 2022
Verified purchase

Always amazing quality and is always super good about not old updating the shipping but getting here in a reasonable time

Date of experience: August 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Braden,

Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!  

Best,
Renz

Thumbnail of user lindab1249
Pennsylvania
1 review
0 helpful votes
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July 9th, 2019
Verified purchase

Won't be wasting my money on these again. And I can't type 100 characters because thats all I have to say!

Date of experience: July 6, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Linda,

We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.

Best,
Ivy

Thumbnail of user cynthiad1409
Michigan
1 review
0 helpful votes
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September 4th, 2022
Verified purchase

I love the outfits and prices! Everything that I have purchased has been great! Never returned or exchanged a purchase yet!

Date of experience: September 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Cynthia,

We love your wonderful review! It is always our goal to serve you the best we can and we are glad to know that we delivered.

Best,
Tina

Thumbnail of user patriciah2826
Wisconsin
2 reviews
0 helpful votes
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November 1st, 2022
Verified purchase

I love Fabletics because the make clothing for a variety of sizes and they use pretty material. There hip and sassy.

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Patricia,

It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!

Best,
Lia

Thumbnail of user elisas47
Pennsylvania
1 review
1 helpful vote
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June 12th, 2020
Verified purchase

I got an email saying "thanks for your recent purchase" & asking to review them. I didn't not purchase anything recently.

Date of experience: May 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Elisa,

Thank you for writing a review! We would love to assist you further with the concern you had with the email you receive. A representative from our Member Services Team will email you within 48 hours.

Best,
Dean

Thumbnail of user richardw122
GB
1 review
12 helpful votes
  • Send Message
November 9th, 2015

This is an update from my previous review. I was advised to comment after few who suggested that both my daughter and I 'are stupid' for not seeing that VIP membership is included with purchases from this site.

First, the good news: My daughter was unable to get a refund from Fabletics, nor would they agree to cancel her VIP-for-Life membership. However, it appears that the banks here in the UK have been inundated with complaints about this site. As soon as she mentioned 'Fabletics' they understood and both fully refunded her and blocked further attempts by Fabletics to take her money.

Now, to respond to those (possibly Fabletics employees?) who claim that the site makes it clear that VIP membership is clearly stated. Well, when I first went through the site (as a potential new member), the VIP membership was an option though it didn't state that they were to take money regularly. Not selecting this option it was then presented as free with your first purchase! - So I could see why my daughter was fooled. It is true, that if you search the site and read the terms and conditions, it does state that membership costs. However, this is not made clear until you have become a member. Once hooked the site becomes much clearer - I guess this is achieved by cookies? - Suddenly these details are all over the page! Hmmm. If that makes us stupid - I'll take the criticism. Personally, I think we were just not suspicious enough. Because this site was advertised on the TV, we assumed that it maintained reasonable standards.

So, unless you are spending considerable amounts on clothing every month for the rest of your life, and all from this one outlet, you are unlikely to save any money at all by enrolling in this 'VIP Membership' - Try buying without being 'gifted it' does not seem like an option.

My advice, if you have given your bank or card details to this outfit - Contact your bank / card issuer and cancel further payments. Request a refund too, for any months you have been charged but have not made a purchase.

Richard T Weston (author)

Tip for consumers:
Avoid

Service
Value
Shipping
Quality

Date of experience: November 9, 2015

Thumbnail of user allisons44
New Jersey
1 review
21 helpful votes
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April 4th, 2016

I often find myself with all of my yoga/running pants dirty in the hamper, so I thought it'd be a good idea to try out this Fabletics thing and get some affordable, good quality workout clothes. As an adult who's dealt with shopping "deal" scams before, I was wary of their business model, and a little concerned that I would forget to "skip" when I decided not to buy an outfit, and since I read about how difficult it is to cancel the VIP membership. I went for it anyway because I couldn't resist $25 for that first outfit. I really like the outfit, the bra and pants were great quality and the shirt was just ok. I received an email the second month reminding me to buy or cancel and outfit, so I "skipped" the month and wasn't charged. This morning I bought my last VIP outfit, and then I called and cancelled. Website clearly states you have to call 1-844-Fabletics to cancel, I called, requested a cancellation case number to confirm, and then received a confirmation email. Not so hard, guys. I say the best way to deal with companies with predatory practices like this is to USE THEM RIGHT and cancel, get your money's worth and get out :)

Date of experience: April 4, 2016

Thumbnail of user coleb109
Massachusetts
1 review
0 helpful votes
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September 1st, 2022
Verified purchase

These are the best briefs I've ever owned! They are super comfortable and keep me dry all day! I have 12 pairs and will buy more soon! A++ quality!

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Coleman,

Thanks for your review. We are happy to know that you are satisfied with the quality and everything fits well. Have a great day!

Best,
Renz

Thumbnail of user cc94
New York
1 review
5 helpful votes
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August 10th, 2014

DECEPTIVE PRACTICES! Do not be fooled by their promotions. They are trying to get you enrolled in a membership that is not clearly stated and has a monthly charge.

Date of experience: August 10, 2014

Thumbnail of user elib45
Washington
1 review
1 helpful vote
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February 16th, 2019
Verified purchase

I purchased something oversold and never received it. Simply got word it was sold out.
But, I pay for a monthly fee. So where has that money gone to?

Date of experience: February 12, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Eli,

We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We’ll be sending you a private message now, so we can get this resolved as soon as possible. Thanks!

Best,
Ivy

Thumbnail of user cassr3
Washington
1 review
2 helpful votes
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April 12th, 2015

Seriously scam $50 out of me. I don't think so, and when I called to cancel and get my money back the person on the line was very rude and cold towards me. DO NOT SHOP HERE!

Date of experience: April 12, 2015

Thumbnail of user bethw16
GB
1 review
11 helpful votes
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October 3rd, 2014

I am really impressed with the garments that I received from Fabletics, I am very tall so ordered the tall leggins and wow they fit like a glove, with a bit extra length, which is what I wanted, may I point out I am just under 6 foot. The leggins are so comfy and so is the sports bra, the tshirt is also a wonderful fit. And I am extremely impressed that all 3 of these items cost me only £22! What a bargain for such wonderful garments.
On the downside, the monthly payments thing did throw me, when reading these reviews AFTER I had ordered my products I became worried, but I rang up the company straight away and asked to cancel my membership, and they did it, with some hassle, they did try to get me to stay, but I was adamant that I wanted to cancel my membership and after about 10 minutes they did so for me.
Overall, I would recommend this website to people, the quality of the products is great, they're very comfy and well priced. BUT make sure you read the small print, and to cancel your VIP membership, which you get automatically when you sign up unless you want to pay the £50 odd a month.

Tip for consumers:
READ THE SMALL PRINT

Service
Value
Shipping
Quality

Date of experience: October 3, 2014

Thumbnail of user kimberlyk33
Maryland
2 reviews
6 helpful votes
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January 6th, 2017

Honestly, all the reviews here are just people who were too lazy to read the Terms and Conditions when they signed up for the VIP membership. Their prices are only "reasonable" because you signed up for their monthly outfit subscription, which also comes with the discounted prices on individual items. Of course they're going to charge you if you don't cancel, it's a subscription! You can still use the $50 credit on their full outfits though, just not individual items, which is kind of lame.

I personally just signed up for the VIP membership my 1st month to get the $15 outfit (great deal for a long-sleeve athletic shirt + capri leggings), and called customer service to cancel. Seriously, the call was literally 15 minutes (I checked afterwards), and I received an email confirming my VIP membership cancellation less than half an hour later. Yes, the rep did try to convince me to stay, but I was firm while remaining polite and said I just wanted to cancel, end of story. Customer service is NOT the issue here, but people who DON'T READ. I even ordered the top in a size too large and was able to exchange it (FREE exchanges, even on your promo outfit!) for a smaller size by mail, no hassle at all. I received the replacement top ~2 weeks after submitting the exchange and following their instructions. My original order only took 9 days to arrive.

The -2 stars is because the clothing really isn't that great quality-wise (in my opinion). I thought the top was cut weirdly in the shoulders and the fabric was all nylon with just a bit of spandex for stretch. If you've ever worn nylon clothing before, you'll know it's very static-y and not that great (in my opinion) for exercise and sweating. The top also kept riding up during my jog so I have to make sure to tuck it into my leggings before heading out. The leggings are fine though, medium compression and thickness. I think their leggings are just generally better quality than their tops, based on the reviews on the site.

This company is NOT a scam, it just manages to attract people who don't like to read what they sign up for!

Tip for consumers:
If you don't feel like canceling yet (or are too lazy to call/chat with customer service like me, and want to procrastinate canceling your membership) you can just make sure to SKIP your membership every month BETWEEN THE 1ST AND 5TH on their website. It's literally 1 button to click and at the top of the page when you visit after signing in.

Service
Value
Shipping
Returns
Quality

Date of experience: January 5, 2017

Thumbnail of user ericac416
Michigan
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

I love my Fabletics pants. They are very comfortable and nice looking. The pockets are such a great add on.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Erica,

We couldn't be any happier with this lovely feedback! We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!

Best,
Mary

Thumbnail of user sumatrad
Illinois
1 review
0 helpful votes
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May 3rd, 2022
Verified purchase

I love my shape wear. It does a great job holding me in and making everything smooth. Great price too!

Date of experience: May 3, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Sumatra,

Thank you for leaving a positive review. E constantly make sure to create beautiful and high-quality items for you at an affordable price! Have a wonderful day!

Best,
Renz

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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