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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 11,657 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    830
  • Shipping
    807
  • Returns
    575
  • Quality
    791

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.2%
Positive
1,680
Neutral
272
Negative
1,204
View ratings trends
227
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How would you rate Fabletics?
Top Positive Review

“Love the product, service and all the new collections being added”

Joseph A.
12/16/24

Ive been a VIP member now for 2 years and it was the best thing ever to be apart of. I love the different colors, sizes and fits they offer and the price is what keeps me coming back. I give their clothes as gifts to all my friends and family all the time.

Date of experience: 12/6/24
See positive reviews
Top Critical Review

“I should never have joined”

James S.
12/16/24

I really don;t have time to think about when I should buy something or just pay in money every month. I guess I still don't fully understand how it works. No disrespect to the company or the plan but I have six email accounts. All for different aspects of my life. Four are for work. I don't always check them all every day so I miss the reminders the company sends. Plus, I feel as if In am forced to buy something every month. I don't need that much stuff`. I am going now to cancel my membership, not because Fabletics has done a bad job, the plan just isn't for me.

Date of experience: 12/6/24
See critical reviews

Reviews (11,657)

Rating

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Reviews that mention popular keywords

customer service (1787) vip membership (464) credit card (337) kate hudson (211) vip member (271) sports bras (284) workout clothes (147) shopping experience (71) quality products (130)
Thumbnail of user josiep48
Nebraska
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

I have not received either of my orders yet and it has been three weeks. Very disappointed. Hoping the quality and product is worth the wait.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Josie,

Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user joanned426
New Jersey
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

My 18 yo saw an ad on social media and asked me to buy them. He loves them. We've got 4 more pairs on the way!

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Joanne,

Thanks for taking the time to write a great review! We take pride in giving the best quality of products and services to our dear members! We're delighted to receive your compliments and appreciation! Have a great day!

Best,
Dean

Thumbnail of user nicolaag
GB
1 review
2 helpful votes
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October 11th, 2021

I had a VIP Fabletics account and was happy to use it letting credits roll over. I noticed credits started disappearing (totaling $300). After several hours of calls, I was advised that credits only last a specific period of time. Fabletics agreed to reimburse me via vouchers which I agreed to, BUT the vouchers did not work. I tried contacting Fablectics and the voucher company who kept bouncing me around and never resolved my issue. Years passed and I got nowhere, eventually the issue was resolved, however, at this stage I had moved countries. I tried to make an order, however, was not able to use my credits to order to my address. I called again to find a workaround but was advised there was no alternate solution. I resorted to selling the vouchers at a discounted price, but found no buyers. By this time more than 4 years had passed. I tried all avenues, and had no choice to contact Fabletics again to request a refund - the agent hung up on me! I tried again and in May 2021 an agent finally agreed to issue a refund cheque. I was advised the cheque would arrive in 4-6weeks. 5 months and there was no word from Fabletics, I contacted them and was advised they hadn't sent the cheque as they needed to verify my address. I asked why no-one had contacted me - the reason, they don't have the ability to contact me! I left it a week and called again, only to find the last agent hadn't updated my shipping address. Now I am being told I need to wait another 4-6weeks. Avoid this company at all costs! I tried to spend $300 and now they won't give my money back.

Service
Value
Shipping
Returns
Quality

Date of experience: October 11, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Nicola,

Thank you for sharing your overall experience with Fabletics. We deeply value your business with us. We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user claudiat187
Massachusetts
1 review
0 helpful votes
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September 3rd, 2022
Verified purchase

I want to cancel my account before you charge me another $59.00 for the privilege of buying your clothes... Enough is enough with the sneaky tactics.

Service
Value
Shipping
Returns
Quality

Date of experience: September 3, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Claudia,

Thank you for taking the time to leave a review. We are saddened to know that you are thinking of closing your account with us. We value you as a customer and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user athenab17
Ohio
1 review
0 helpful votes
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January 3rd, 2021
Verified purchase

Love that the leggings are compression and very comfortable. They have their own flair to them. I got some to give a gifts to others people.

Date of experience: January 3, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Athena,

We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.

Best,
Nelle

Thumbnail of user bethanr3
Albania
1 review
0 helpful votes
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September 4th, 2022
Verified purchase

I was a fabletics VIP member for the last 7 years. I have always been very impressed with the communication and quality of products they sell.

Date of experience: September 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Bethan,

Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!

Best,
Tina

Thumbnail of user juanitam2
New York
2 reviews
0 helpful votes
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December 1st, 2022
Verified purchase

Always have had a pleasant with my Fabletics purchases. Being a VIP member is wonderful. I am able to obtain many of the items i like!

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Juanita,

We are glad you are enjoying our products and the VIP membership! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user kayez3
Ohio
1 review
0 helpful votes
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December 24th, 2021
Verified purchase

Delete the membership and make it low prices for all. Play down spoiled rich kid of the spokesperson. Stop with the jumping through hoops. So dumb

Date of experience: December 24, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kaye,

Thank you for the feedback! We appreciate you for letting us know how you feel concerning the VIP membership policies. We are continuously striving to satisfy our member's needs as much as possible so we will be reaching out to you within 24-48 hours for further assistance.

Best,
Jane

Thumbnail of user kristiep19
Michigan
1 review
6 helpful votes
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March 12th, 2019

I understood completely how VIP system worked. I knew that I had between the 1st through the 5th of the month that I had to cancel the monthly selection. The first month after I got my two leggings -- canceled that month. No problem. 2nd month -- cancelled it within the time limit. I am 100% certain. I was still charged on my card $49.95. I called and spoke with customer service. He barely spoke English. He said he would refund my money. I then said I wanted to cancel the VIP membership. He said he cancelled it. He was ready to hang up the phone and I wanted to double-check when I would have a refund of my $49.95. He said he couldn't refund my money. I asked to speak with a supervisor and he put me on hold. I waited for a period of time and finally the same customer service representative came back on the line and said he could refund my money. I asked him why he could all of a sudden do it now, but before he couldn't -- he just said he had to do it another way. I'm doubtful my refund is going to come through. No worries though, I spoke with my bank and they said to wait 5 days and if a refund didn't come through, I could file a dispute. I'm on it. I don't like games and I don't like shady practices. I'm so completely disappointed in Fabletics and disappointed in Kate Hudson. This company is about greed rather than ethics and good customer service.
RUN FAST! Do NOT buy!

Date of experience: March 8, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Kristie,

First and foremost, we would like to apologize for any inconvenience we may have caused you as well as any miscommunication from our Member Services department that has led to your distrust in our business. Providing excellent customer service is our main goal and it is unfortunate you were not treated with the respect you deserve. Given the opportunity, we would like to learn more details about your case. Our team will be contacting you within 24-48 hours to further assist.

Best,
Ivy

Thumbnail of user desireea97
Michigan
1 review
0 helpful votes
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August 4th, 2023
Verified purchase

I have been a Fabletics Partner for more than a year now and I couldn't be more happy with the product.

Date of experience: August 4, 2023

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Desiree,

Thank you for the great feedback! It has been a pleasure doing business with you! Hope you will always have a wonderful shopping experience here at Fabletics!

Best,
Mary

Thumbnail of user angelap1457
Minnesota
1 review
0 helpful votes
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October 5th, 2022
Verified purchase

It's ridiculous that you have to do so much math to figure out just how much something costs and whether you're getting the best price for it. The prices on the tags are a joke, trying to trick us into thinking we're getting premium quality. The tag says $74, but you can use a member credit that costs $55, or you can wait for a sale when it's $21, or wait for a different sale when it's 2 for $24. I don't have time for these games. Also, I've tried about a dozen bras and pairs of leggings now, and the sizing is a challenge. Some Small bras cut my boobs in half and nearly require dislocating my shoulder to get out of, but some Medium bras are falling off of me and don't fit snug around my ribcage. The same is true for the leggings--sometimes Medium means Muffin Top, but sometimes Large doesn't stay up, so it's really hard when you're shopping by mail to know how things are going to fit. Some of the bras are unlined--which isn't always noted in the product description--and who wants to show everyone at the gym that detail of their anatomy? Some of the pants are very thin and show every bump, bulge, and underwear line. No gusset in some of the leggings means there's some "below-the-belt cleavage" to worry about. Despite my several purchases, the "My Reviews" portion of the site says I have nothing to review, so I can't share my experience with Fabletics and other customers. I've ended up returning about 75% of what I've bought, and I plan to cancel my membership pretty soon. I've only kept it this long due to recent weight change and needing to restock my workout gear at prices within my budget, but there are options at this price point with fewer headaches.

Service
Value
Shipping
Returns
Quality

Date of experience: October 5, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Angela,

Thank you for writing a review! We value your feedback on the products you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user cathyl21
New York
1 review
11 helpful votes
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January 16th, 2015

I should have read some of the reviews here first. I signed up for the VIP membership thinking I will just cancel it if I don't like the clothes. We'll I ordered some Lima capris in a couple different colors. Had to send them back for different size. When I reordered I tried them on they seemed comfy so washed them before I wore them to gym. The minute I started sweating they started itching terribly. I couldn't wait to take them off. I ordered some shirts for casual wear. They were OK but cheap fabric if course for 19.99 I expected that. I ordered my first outfit Jan 1st and ordered the Kimberly sweatpants and a top. The sweatpants were very cheap lots of polyester I went to return them and over a week later had not received the return label. Meanwhile I called to cancel the membership and the lady gave me a very hard time about canceling. I finally said the clothes are cheap I would rather buy Lorna Jane or lulu and pay the extra money. So I am now worried they will get trying to charge my CC which I can't seem to take the number off web site. I also returned some tights and a shirt over a month ago and they say they still haven't recieved it. I shop online quite a bit so understand shopping online and this company has the worse customer service ever. I have written 5 emails asking for the return label and called. I finally just got it.

Service
Value
Shipping
Returns
Quality

Date of experience: January 16, 2015

Thumbnail of user toris19
Canada
3 reviews
4 helpful votes
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May 21st, 2017

I just got back to the gym and needed something to calm the jiggle. I read some terrible reviews about fabletics but loved the designs so decides to give it a whirl.
After some research I figured I didn't have much to lose and wanted to judge for myself. They had a sale if you become a VIP Member you can get 2 pairs of leggings for $24 - sounds like a steal!
I browsed the site and chose my 2 pairs of leggings. I placed the order around 10am on May 17th. The leggings arrived by noon the NEXT DAY. I was baffled by the crazy fast delivery! They were stylish, fit well, make my butt look AMAZING and the quality is comparable to other, more expensive brands.
I called to cancel my membership (something I heard was a huge hassel) - the call took less than 5 mins. A customer service rep named Josh couldn't have been nicer, he asked me to stay and did attempt to keep me as a VIP Member but respected when I said I'd like to cancel and he cancelled it for me.
I am actually regretting cancelling now! Haha! I will try the leggings and see how they hold up with wash and wear but I LOVE them and have nothing negative to say at all.
I am thrilled with my new leggings and look forward to purchasing again in the future.

Date of experience: May 18, 2017

Thumbnail of user samarb
Samar B. – Fabletics Rep

Hello Tori,

Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.

XO,

Samar

Thumbnail of user adelas36
Florida
1 review
0 helpful votes
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July 11th, 2023
Verified purchase

I love most but hard to difficult ordering the right size. I am in between XS and S

Date of experience: July 11, 2023

Thumbnail of user chada40
Chad A. – Fabletics Rep

Hello Adela,

Thank you for taking the time to leave a review. We are very sad to know that you are not pleased with our availability. We value you as a member and want to make things right! Our Member Services team will be contacting you right away to help you further.

Best,
Chad

Thumbnail of user jand452
Canada
1 review
0 helpful votes
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November 4th, 2022
Verified purchase

I've never had any problems with any of there clothing or have a reason to contact customer service.

Date of experience: November 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jan,

Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!

Best,
Renz

Thumbnail of user sami300
Texas
1 review
0 helpful votes
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December 1st, 2021
Verified purchase

I love the fabletics leggings. They are comfortable and good quality.
Customer service is always helpful and friendly.

Date of experience: December 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Sam,

Thank you for sharing your wonderful experience with us! It makes us happy to know that you are satisfied with the products and services that we provide to our members.

Best,
Zeth

Thumbnail of user ashleew71
South Carolina
1 review
0 helpful votes
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January 1st, 2023
Verified purchase

It's been an okay experience some of the clothes have been very good only one I didn't like

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ashlee,

We appreciate the feedback you shared regarding the item that you got. You'll receive an email immediately from our Member Services Team for further assistance.

Best,
Lia

Thumbnail of user theresab266
Michigan
2 reviews
6 helpful votes
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February 15th, 2020

Tried to cancel account but they refused to refund balance. Poor service $35 S&H fee for small item.

Date of experience: February 12, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Theresa,

Thank you for bringing this to our attention! We're sorry to hear you're thinking of canceling your account and unhappy with our shipping policy. We value your feedback and we'd like to make things right. Our Member Services team will be contacting you within 48 hours to assist your further.

Best Regards,
Nelle

Thumbnail of user richardb4583
Canada
1 review
0 helpful votes
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November 1st, 2022
Verified purchase

Amazing products, that fuel my athletic goals and look good! We definitely recommend and purchase in the future.

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Richard,

We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!

Best,
Lia

Thumbnail of user nicoa13
Arizona
1 review
0 helpful votes
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July 4th, 2022
Verified purchase

Incredible product and service. From choosing what I wanted, to getting it delivered, it was a great experience.

Date of experience: July 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Nico,

Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members. Hope to hear more from you in the future!

Best,
Mary

Thumbnail of user maryw2508
California
1 review
0 helpful votes
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December 4th, 2021
Verified purchase

I've nothing but the highest regards for Fabletics. Love the products, superior distribution system, and A+ customer service!

Date of experience: December 4, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Mary,

Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be 'five stars'!

Best regards,
Chad

Thumbnail of user traciw146
Utah
1 review
0 helpful votes
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January 7th, 2023
Verified purchase

The selection is good and quality materials. The website seems to have issues every time I use it.

Date of experience: January 7, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Traci,

Thank you for writing a review! Your feedback about our website is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. 

Best,
Renz

Thumbnail of user hessamh1
Illinois
1 review
0 helpful votes
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January 4th, 2023
Verified purchase

Very good exercise clothing brand with good material and cut.
I am just not a fan of subscriptions.

Date of experience: January 4, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Hessam,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.   

Best,
Renz

Thumbnail of user munira17
Ohio
1 review
0 helpful votes
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July 4th, 2022
Verified purchase

I really like your products guys, the fabric the materials everything just satisfied me. Thank you so much.

Date of experience: July 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Muni,

Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!

Best,
Lia

Thumbnail of user angelap1285
Georgia
2 reviews
0 helpful votes
  • Send Message
April 22nd, 2022
Verified purchase

Fabletics sells quality merchandise at reasonable prices, as long as you stay on top of the monthly charges!

Date of experience: April 22, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Angela,

Thank you so much for your feedback! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you!

Best,
Zeth

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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