Fabletics

Great purchase! Will buy again. Comfortable and come in a length that fits me.

Can't get out of without using all your membership points. Will lose credits

Fabletics is a "subscription" shopping website where you must sign up as a VIP member where your credit card is billed $49.95/month for shopping... As long as you do your research and REALISE what you're signing up for, it's not a big deal -- or a scam. There are def pros and cons though...

The Good:
- You can "skip" any (or every) month if you want and your card won't be charged (just have to set a reminder and do it by the 4th).
- If you forget to skip the month, you don't lose the money... You just have $49.95 (credit) to spend on clothes.
- The tights/capris are very decent quality for the price while other items are okay.
- The reviews are pretty detailed and include what size each reviewer ordered.
- You earn points to spend on little items.
- Free shipping as long as you spend a certain amount.

The Bad:
- Shipping is slow (especially when you've been spoiled by Amazon)
- Stock seems to run low a lot
- Almost every item I've purchased says to hand wash... YEAH RIGHT! Lol (but everything has come out of the wash just fine).
- Apparently customer service isn't the best (I personally don't have any experience with them).

The Ugly:
- Misleading marketing - My first outfit was not $25 and you only get free shipping when you spend a certain amount.
- When you forget to skip a month and have $49.95 credit to spend, you're not allowed to combine that credit with any promotions (such as $30 off when you spend $100) even though that $49.95 "credit" is money you spent.
- You can't apply your $49.95 credit toward a shopping bag containing less than $49.95... So basically you have to either spend 50 bucks or nothing at all.

Bottom Line:
It's cute clothes with pretty good quality... If you're a savvy shopper who knows what you're signing up for, never returns anything or calls customer service (like me), and doesn't believe anything you see on TV then it's a good way to always look cute while working out or lounging around without breaking the bank. Overall I'm satisfied with Fabletics.

Thank you for making workout clothing that fit XL girls in a comfy/sexy way! I love my Fabletics, especially my Yittys!

I order from Fabletics all the time and if there is ever anyy type of issue, customer service is always helpful.

I wear their leggings and its been 3years never fails to satisfy me; in terms of longevity, comfort, and beautiful designs

Great outfits, variety & fabrics! Arrives timely. Wish soldout items could be in again for more items I wanted to wear.

VIP membership is very scammy, convoluted for no reason other then to have you fed up and forget and pay again.

So far good application to sign up for and get a reward. Has good deals and discount on many different items.

I am a part of the fitness community, working in boutique fitness studios in Brooklyn. I am always at a studio or at the gym, so as you can imagine I go through a ton of workout clothing. They have reasonable pricing so I decided to try it. Somewhere I heard they had good quality. I ordered 2 leggings and a sports bra using rush shipping because I have an audition coming up and I wanted a cute outfit. Its been a full week and I still have not received the package. I ordered a second order the day after the first because I was just so excited about the price, standard shipping because I did not need this outfit as soon as the first. I received the standard shipping package before my rush package, which again I am still waiting for. I never received a tracking number for either of my packages. I got my second order in the mail today and was excited to try it on. I am kind of curvy but I am also a very muscular girl. Since they have a bunch of different sized models on the website I thought they would cater well to different sized women. I looked at the size charts and chose the sizes according to my measurements and still neither the tank top nor the leggings fit. I logged on immediately so I could return the items and had to call customer service to request a return slip, which their help section says is available under order details and was not. I am glad there was not a long wait before being connected. I am waiting around for my first package to be delivered today, because apparently FedEx is going to make me sign for it. The fact that I have to sit around my apartment waiting for leggings is annoying because I just wanted to go to the gym today. I hope I get my $8 back, since this has been an ordeal. I have talked to 2 different representatives so far though, and no one has offered. Very displeased with the company overall, but I guess you get what you pay for. I might just stick to Lulu or give Outdoor voices a try.

I love the clothes. I almost exclusively wear Fabletics, not just as my workout apparel but also as my everyday work attire (WFH life). Unfortunately, the overall CX, including Inventory/Shipping and site experience, does not meet the bar. All in all, probably a good thing otherwise I would have spent a lot more money however, I don't think that is what they are going for.

Site: Latency is an issue with most pages as the lag is noticeable even on gig internet and a new macbook pro. There is no sense of personlization on the site, no recommendations based on previous purchases, or automatic filtering by size/fit that is provided in customer preferences. This reduces customer trust as I routinely click on a product that is not available in my size.

Inventory/Shipping: The majority of the time the highest velocity items are sold out for most colors/variations. Several times I have selected an item and by the time i reach the checkout page it is no longer available, or worse after checkout i receive a notification the item i purchased is no longer available and have no recourse (a missed upsell opportunity). Delivery promise dates are routinely missed, almost comically so.

Maybe I have too high of a standard for what online retail should be. With the general shift to athleaisure I am sure these issues aren't affecting the top-line sales growth much, but if/when that trend starts to end, or the space becomes more competitive they absolutely will.

I attempted to buy an outfit on this site, I selected the sizes, put in all my shipping and billing info and when the order was "being placed", got a msg on the screen indicating that the inventory on one item was out. The site doesn't tell you what it is... nor gives you very much direction on what to do next. I closed out the windows. Over that next weekend, I tried to purchase another outfit and upon order submission, the same thing happened. The site isn't designed well and it is pretty obvious that the actual inventory doesn't support what is shown on the screen. I decided I didn't want to purchase anything from this company and logged in to remove my profile. I found that my billing information was also retained... even though I DIDN'T EVEN MAKE A PURCHASE TO BECOME A VIP MEMBER. Furthermore, please BEWARE - I found after looking everywhere on this site AND contacting them via their online chat, there is NO WAY TO REMOVE IT! I have been a victim of identity theft before and I already feel violated that they claim it can't be removed. I am writing to their corporate offices and to whatever federal agency I can find as this has to be unlawful.

Love the shorts with liners and the t's. Initially ordered a bunch of different colors of each but now the newer designs do not appeal as much to me.

I've gotten a few items to go to the gym in. So far so good. One of the shirts was too big but I exchanged it with no problem.

She solved my issue with a delayed package. She ended up giving me a refund in credit statement, and now I can go back and get the same items.

Fabletics has a quality that I am always happy with. I've worn these items a lot in the past month, and am excited to add more to my collection!

Obviously she thinks she's perfect you're not you should see your mother she has not aged well and you're going to look just like her and ugly washed up for actress who can't act I hate everything about you I hate your movies because you are such a poor untalented actress and you think that all these commercials that you do wearing your sweater is going to promote you to have more Fame guess what you're still all washed up skinny no talented skank I can see why your daddy left you Kate Hudson you're just a pathetic useless judgemental $#*! every single outfit that this website has is all meant for people that look like her and people that want to look like $2 hookers while they're working out in public no thanks I think you should take into consideration that there are big women in this world too that can't wear your skank gear has it unlike you we don't like to show everything that we have light a skank face it you're just a washed-up pathetic excuse to try to do anything to make more money you're washed up you're ugly and you're biased towards bigger women I bet that's a big woman was to slap your ugly mental face you would make everybody feel sorry for you cuz that's what the pathetic $#*!es do try to make clothes for bigger women and don't make them so revealing because the clothing line that you've made belongs in a strip club... you $#*!in hooker

I did not know that I was going to be charged monthly on my scredit card. Very unhappy with this!

The quality and prices are better at Athleta. I don't want to subdcribe anymore! Did It mention Athleta has petites?

The customer service was horrible, they canceled my order. They disconnected our live chats. I would give it zero stars

I ordered two pairs of leggings through the 2/24$ deal. When I got them, one pair was good while the color of the other pair did not match what I had ordered online. I returned one pair and the process was so much more difficult that it needed to be (based on my smooth experiences at other stores). My return took nearly a month to get received, leaving me worried that I did something wrong, only to call customer service and learn that they had reported that I returned the wrong items even though I am certain I did not. Even if they had thought I returned the wrong items, I received no communcation about this and only found out because I had called them. Additionally, online it states that the return/exchange policy is that you can "(1) return for store credit; (2) exchange for another Outfit or item; or (3) return for a refund." When using Fabletics' CUSTOMER SERVICE TO RETURN MY ITEMS, I was told that store credit was the only option. The exchange for another outfit or item NOR the refund was mentioned to me. Now I have around $12 in store credit that is virtually useless because everything in Fabletics is outrageously overpriced. This entire experience was ridiculous and so complicated for a few pairs of leggings. I like their products but the process was the complete opposite of smooth.

I signed up for the membership knowing that there was a monthly fee and that it was to go towards the purchase of clothing. I have 11 outfit credits built up and cannot find anything to buy this year. I have placed large orders and sent most items back. The quality of the fabrics this last year plus has been poor! Cellulite shows through most of the leggings. In addition, about a year ago the fabrics kept crotch-dropping so my crotch would look like it was down at my knees and I would need to pull the pants repeatedly. So, I have called and spoke with member services with dissatisfaction many times. I have been unable to purchase many outfits, based on these 2 quality factors. I have tried to talk to them in order to come up with a positive solution. I have expressed that I would be willing to wait the duration and purchase the outfits when acceptable ones were being sold. I asked if they could please stop charging me temporarily and stop adding outfits to my purchase account when I already had so many I still needed to buy and was unsatisfied with their inventory. They said that they could not put my membership on hold or even skip a few months at a time. The stated if I wanted to skip one month, I would have to manually log on during a very short window every month and skip a singular month's membership. I want to cancel this membership so very badly, I don't want any more hassle or charges because I didn't make their skip one month window every single month on time, but I don't want to loose all of the credits and points that I have already paid for. They stated I could cancel my membership, loose my points, and afterwards use my credits to pay an inflated price on merchandise. I tried to just spend all of my credits at once and cancel, but had to return much of my order for fit and quality reasons. It is going to take me so very long to spend all of these credits. I feel bullied into a corner and there is no way out.

I just saved my card details just for buying next time but honestly I don't when they start my VIP membership and start to deduct amount from my card.