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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 11,650 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    830
  • Shipping
    807
  • Returns
    575
  • Quality
    791

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.2%
Positive
1,675
Neutral
271
Negative
1,203
View ratings trends
227
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How would you rate Fabletics?
Top Positive Review

“Love the product, service and all the new collections being added”

Joseph A.
12/16/24

Ive been a VIP member now for 2 years and it was the best thing ever to be apart of. I love the different colors, sizes and fits they offer and the price is what keeps me coming back. I give their clothes as gifts to all my friends and family all the time.

Date of experience: 12/6/24
See positive reviews
Top Critical Review

“I should never have joined”

James S.
12/16/24

I really don;t have time to think about when I should buy something or just pay in money every month. I guess I still don't fully understand how it works. No disrespect to the company or the plan but I have six email accounts. All for different aspects of my life. Four are for work. I don't always check them all every day so I miss the reminders the company sends. Plus, I feel as if In am forced to buy something every month. I don't need that much stuff`. I am going now to cancel my membership, not because Fabletics has done a bad job, the plan just isn't for me.

Date of experience: 12/6/24
See critical reviews

Reviews (11,650)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (1787) vip membership (464) credit card (337) kate hudson (211) vip member (271) sports bras (284) workout clothes (147) shopping experience (71) quality products (130)
Thumbnail of user scotth1974
Illinois
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

Got a great deal on very nice shorts but wasn't aware that in the fine print I was joining a club for over $50 a month. My bad.

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Scott,

We appreciate you for sharing your experience with the VIP Membership. We understand that this was not the level of service you were expecting from us. Our company values each member and will do everything to keep them satisfied and happy.

We'd like to let you know that checking out as a VIP is how we were able to offer you discounts, promotions, and free shipping. Our " skip the month” option allows our members to have control over their VIP accounts. Although we are a monthly membership shop, there is no need to pay every month to remain a VIP and enjoy exclusive sales and discounts. You'll be charged $54.95 for a member credit on the 6th of the month, which can be used for any 2-piece outfit or item up to $80, online or in a retail store.  

If you don't want to be charged, please visit the site between the first and fifth of the month and click " Skip the Month" on the home page of the website. You can also find the skipping button if you're on the mobile app, just go to the " My Account" section. We send email reminders on the 1st and 5th of the month, reminding you to skip or you may also set a phone reminder. Apart from skipping online, you can also contact us and we will be glad to skip for you.  

We also checked your account and it shows that your VIP membership has been canceled on 06-08-2022, as per request, and was set to " pay-as-you-go". There will be no access to VIP prices and perks (such as an exclusive set of styles and reward points) anymore, but there will be no monthly fee. You can still make a purchase for the retail price with free shipping for orders $49.95 and above.

If you change your mind and want to be a part of our Membership Program in the future, you can use the same account to purchase an item with a promotion or VIP pricing, and you will be automatically re-enrolled in the membership.

We would like to regain your trust and look forward to serving you again in the future. You can contact me directly through this message if you have any questions or concerns.

Best,
Allison

Thumbnail of user natalieb80
Pennsylvania
1 review
5 helpful votes
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April 14th, 2018

If I could give zero stars to Fabletics I would. I was given 2 pairs of leggings as a gift by an ex boyfriend, I called customer service 3 times I was supposed to receive an email with store credit that never came, so I called back the next day and was told that I could not return or exchange my leggings unless I contacted my EX boyfriend to speak with them about returning them after I provided the order number and all the other information they could possibly need from me to return these leggings. I also told them I would give them my information, credit card and email to have them just issue store credit for the 2 pairs that had never been worn and were in perfect condition. It was also the SUPERVISOR that I spoke to that told me in order to return or get store credit I had to contact my ex which is absolutely unbelievable because I was only asking for STORE CREDIT to buy more things from them. Fabletics you have officially lost my business should not have been so difficult for me to return leggings that were given to me as a gift, and terrible customer service from the so called "supervisor".

Date of experience: April 12, 2018

Thumbnail of user aliciab697
California
1 review
0 helpful votes
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April 11th, 2024
Verified purchase

The most comfortable and durable clothing
Love my fabletics

Date of experience: April 1, 2024

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Alicia,

We are delighted that you have been loving your shopping experience with us! We take pride in providing high-quality products to our members. Thank you for your continued support and for taking the time to share your positive feedback.

Best,
Allison

Thumbnail of user anneg573
Texas
1 review
0 helpful votes
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January 1st, 2023
Verified purchase

I would describe them as used car salesman- the more I wanted to leave the VIP program the more "deals" they had to offer.

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Anne,

Thank you for taking the time to leave a review. We are sad to know about your negative experience with our Member Services Team. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user marissah78
Texas
1 review
0 helpful votes
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February 17th, 2021
Verified purchase

A few years back I saw a women at the gym in a pair of leggings that I loved! When I asked where she got them, she told me Fabletics. When I looked on the site the leggings I loved were not there. Fast forward a year 1/2 later and I saw them and joined their membership. The fit was okay, the quality was decent and overall I was happy with my first purchase. The second purchase was a sports bra that is unsupportive and ill-fitting but the leggings were good. My negatives are the skip a month in order to not be charged, I missed two but they did offer me a one time adjustment. What is disappointing and a hassle is trying to use the $49.95 credit. If the item is on sale, you will be charged at the full price which I learned on my second purchase. For the last 10 months I have been trying to use my credit and it is challenging because I do not like any of the $49.95 options, I do not need additional leggings so I do not want to pay more than the $49.95 just to utilize a cash value credit. Some of the leggings I do like are under $49.95 which is infuriating as it means again I need to spend more than $49.95 to utilize the full credit. On top of that I was shopping the recent 60% sale and missed out as I was trying to figure out what was going on with my cart. Masks were $2.38 but when I had 3 in my cart it changed to the $3 for $15 which made my cart more expensive by $10 than before which did not add up. The games that are played with the pricing is deceiving and dishonest. Further, when I got it sorted and went to checkout, the pricing in my cart doubled as the sale was over. This was the final headache for me and once I find something I can use my $49.95 for I am going to cancel. The quality is similar to the Gap and the Gap is cheaper and straight forward on pricing. Overall disappointed and thoroughly annoyed with this "VIP membership" - more like an exclusive to a headache and disappointment.

Tip for consumers:
maybe think twice before signing up

Products used:
I have ordered leggings and 1 sports bra. The sports bra is unsupportive and ill-fitting, leggings are okay.

Service
Value
Shipping
Quality

Date of experience: February 17, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Marissa,

We hear your frustration regarding how the credit system works. We value your business, and we would like to address your concerns as quickly as possible. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Bella

Thumbnail of user jennag121
Canada
1 review
0 helpful votes
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May 24th, 2022
Verified purchase

That was my first time ordering with Fabletic. I got 2 pants 2 sports bras and 1 tank top. True to size, great quality and very comfortable!

Date of experience: May 24, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jenna,

Thank you for your positive review and for sharing this with others. It was great feeling that we were able to meet your satisfaction in online shopping.

Best Regards,
Clark

Thumbnail of user erich265
Arizona
1 review
8 helpful votes
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May 22nd, 2015

My account keeps getting charged $49.95 - they scammed my daughter -- she didn't even know they had signed her up for it. I'm disputing through my credit card company -- STAY AWAY FROM THIS SITE!

Date of experience: May 22, 2015

Thumbnail of user michelleg2071
Canada
1 review
0 helpful votes
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November 1st, 2022
Verified purchase

I ordered the two short leggings, Small.
Size is perfect, I am 5''5' 132lbs.
Received them fast.
Great quality!

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Michal,

Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!

Best,
Renz

Thumbnail of user milissag
New York
1 review
25 helpful votes
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January 12th, 2016

I cancelled my account after being a member for a year, had 2 credits on my account at this time. When I went back to use a credit a short time later, I couldn't do it online since my account was inactive and was told I had to call and have a cust svc rep help me., conveniently all the outfits I wanted were not in my size so I didn't place an order at that time. Went back at a later time and there was only ONE credit on my acct! I emailed them and they said 1 was converted to a gift card that had been emailed to me., but had they communicated this to me they would have known that I had a NEW email
Address! So went thru a hassle of getting a new one re issued to new email and NOW, because I'm not a member, although I had 2 credits, equivalent to 2 outfits, they're charging me an outlandish price for 1 outfit, so I only get 1 outfit out of my 2 credits and with my leftover money they won't send me a refund check they'll leave it on my account for me to use... Like I'm EVER going to order ANYTHING from this company ever! This is the WORST company I've ever dealt with! Totally hijack your hard earned money!

Date of experience: January 12, 2016

Thumbnail of user angelican36
Wisconsin
1 review
0 helpful votes
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May 26th, 2022
Verified purchase

I loved all of the products I ordered and they are very true to size definitely will be repurchasing!

Date of experience: May 26, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Angelica,

We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!

Best,
Allison

Thumbnail of user christinam1375
Tennessee
1 review
0 helpful votes
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May 26th, 2022
Verified purchase

I used to love ordering monthly. Now I consider canceling. Things have just changed and not for the better.

Date of experience: May 26, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Christina,

We value our members, and your feedback about your shopping experience is so helpful for us to hear. One of our Member Services team will get in touch with you right away.

Best,
Tina

Thumbnail of user deanan3
Illinois
1 review
0 helpful votes
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December 5th, 2019
Verified purchase

I only canceled because we will be traveling. I love my Fabletics garments. Exchanges are easy. Quality is excellent.

Date of experience: December 2, 2019

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hi Deana,

Thank you! We love hearing positive experiences from our members. We appreciate you taking the time to write a review! May your all days be blessed with the best.

XOXO,
Jane

Thumbnail of user erinm972
Massachusetts
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

I've been a customer with fabletics for years! Their activewear is high quality, comfortable and lasts a long time!

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Erin,

Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in Fabletics. We count ourselves lucky for members like you. Have a great day!

Best regards,
Chad

Thumbnail of user angelh241
Georgia
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

Very satisfied with the quality of the material and it fits perfectly to my body, I love fabletic clothes!

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Angel,

Thank you for the kind words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!

Best,
Mary

Thumbnail of user jamiez9
Oklahoma
1 review
5 helpful votes
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October 9th, 2017

This is the review I just wrote on Fabletics' Facebook page and their company website! Steer clear of this company! They cheat you out of your money!

This is more about my experience with your company that the products. You sell people on this VIP membership and make it sound like they can skip any month that they don't want to purchase something but it's not that easy. In fact more than once I have been unable to locate the "skip month" button (because it's not where it's supposed to be), I've attempted to contact your company and gotten no response, therefore I've been charged for that month. Once again, this month, I tried to skip and could not locate the button. When I got a hold of your company they informed me that you changed your "skip month due date" from the 10th of the month to the 5th and because it's the 6th the button is no longer available. Honestly, your company commits what I believe to be fraud in an effort to take people's money each month, forcing them to buy your overpriced items because you purposefully hide the "skip month" button. This theory is backed up by the fact that the most commonly googled phrase that involves your company is "how to find the "skip month" button on fabletics' website?" This appears on both google's top results and your own company's Facebook page! It seems a little odd that so many people can never locate your "skip month" button, yet you explain that it is always simply right below "Welcome Back" in the "My Outfits" tab. Eventually someone will sue you for false advertisement. You should be ashamed of yourselves for taking advantage of people like you do.

Date of experience: October 6, 2017

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Jamie,

We are very sorry to hear that you dislike our VIP membership. We are continuously striving to satisfy our member’s needs as much as possible so we will be contacting you within 24-48 hours for further assistance.

Best,
Sherry

Thumbnail of user gracee295
California
1 review
0 helpful votes
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April 5th, 2023
Verified purchase

VIP Experience is not marketed as a subscription, please stop giving me ads I'm never buying anything from here again

Date of experience: April 5, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Grace,

Thank you for providing feedback about your experience with the membership! We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user leaannen
Australia
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

Fabletics has great gear, that wears extremely well, and when on sale is a great price, but can be to expensive when not.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Lea-Anne,

Thank you for writing a review! Your feedback about our price is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user alyxs4
Oregon
1 review
0 helpful votes
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October 21st, 2019
• Updated review

The site reached out and fixed the issue. While I still don't love their selling platform I can't leave them on one star.

Date of experience: October 18, 2019

They have a sneaky business policy
October 17th, 2019
• Previous review

They have a sneaky business policy. Do NOT get stuck and DO NOT order from this website unless you want to be charged $50 every single month with NO REFUND!

Date of experience: October 14, 2019

Thumbnail of user varissap1
Canada
1 review
0 helpful votes
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September 4th, 2022
Verified purchase

Love my new purchase. I am a fitness instructor and have been a fan of Fabletics for years. Great quality and super cute.

Date of experience: September 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Varissa,

Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!

Best regards,
Chad

Thumbnail of user jaclynm101
Canada
1 review
0 helpful votes
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December 2nd, 2022
Verified purchase

My entire everyday wardrobe is now Fabletics down to my shoes, I'm obsessed! Sizing is spot on, and delivery always arrives as indicated.

Date of experience: December 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jaclyn,

We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!

Best,
Lia

Thumbnail of user madelinem180
New York
1 review
0 helpful votes
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July 5th, 2022
Verified purchase

I love fabletics! The quality of their clothing is amazing and it lasts a long time. Deliveries are always quick and on time.

Date of experience: July 5, 2022

Thumbnail of user renza1
Renz A. – Fabletics Rep

Hello Madeline,

Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!

Best,
Renz

Thumbnail of user sandyt243
Georgia
1 review
0 helpful votes
  • Send Message
July 4th, 2022
Verified purchase

I've been a member of fabletics for over 5 years. Over that time, the item selections was less and less to my liking.

Date of experience: July 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Sandy,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user abigailm212
California
1 review
0 helpful votes
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January 14th, 2022
Verified purchase

I used to like shopping Fabletics but as time went on, their clothing seemed to get cheaper and basic but way more expensive.

Date of experience: January 14, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Abigail,

Thank you for your review. We are sad to hear that you are not happy with the quality and pricing of the products. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.

Best,
Clark

Thumbnail of user suzannec734
Canada
1 review
0 helpful votes
  • Send Message
May 19th, 2022
Verified purchase

I have been buying the same leggings from here for years and I love them their so comfy and last a long time.

Date of experience: May 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Suzzane,

Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!

Best,
Renz

Thumbnail of user duncanl36
California
1 review
0 helpful votes
  • Send Message
December 4th, 2022
Verified purchase

They try to hide that you are going to be charged a fee and then make it extremely difficult to cancel your subscription.

Date of experience: December 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Duncan,

Thank you for taking the time to leave a review and your feedback about our VIP membership is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.

Best,
Chad

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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