Fabletics has a rating of 3.2 stars from 11,638 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.
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Ive been a VIP member now for 2 years and it was the best thing ever to be apart of. I love the different colors, sizes and fits they offer and the price is what keeps me coming back. I give their clothes as gifts to all my friends and family all the time.
I really don;t have time to think about when I should buy something or just pay in money every month. I guess I still don't fully understand how it works. No disrespect to the company or the plan but I have six email accounts. All for different aspects of my life. Four are for work. I don't always check them all every day so I miss the reminders the company sends. Plus, I feel as if In am forced to buy something every month. I don't need that much stuff`. I am going now to cancel my membership, not because Fabletics has done a bad job, the plan just isn't for me.
Products are wonderful just very frustrating when the app kept glitching and kicked me out 4 or 5 times and I kept having to start over.
Date of experience: August 1, 2022
Ordered the 2 pair of leggings for 24, specifically clicking the 1 time order. Well SURPRISE! I check my account and have a hold on there from Fabletics. Check my email and SURPRISE AGAIN! I have a $50 credit to spend on "whatever I want". Oh wait, but its not whatever I want unless I want to be paying another $40 out of pocket ON TOP of the so called credit that I (unknowingly) signed up for. If I was wanted to spend $80 on a pair of leggings I would go and spend my money at lululemon not what is supposed to be "affordable" activewear. Good thing I had enough in my account 1 day before payday because if I ended up getting an NSF fee I would be fuming. Needless to say I have a useless $50 credit, which not really sure how that is a bonus for me considering I paid $50 for it, but can plan on spending another $40 to get a stupid outfit I don't even want. How is this even allowed? Even if I do end up finding something good luck finding a size in anything considering everything is sold out. NOT IMPRESSED and WILL NOT be purchasing from you again.
Date of experience: April 12, 2018
I was tricked into a membership that I can't cancel and have to adjust every month
* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 1, 2023
Hello Adam,
We regretfully note that we received your feedback regarding the VIP program. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I wish I can give this site a zero rating, but I cannot. I ordered my very first outfit about a month ago, one of the items being a sydney capri in an XXS. I received the capris in an XXL, so they had me go to the post office and return them for free and they ensured me I would receive my size this time. Instead, they sent me ANOTHER XXL. This time I talked to the manager and explained my situation and so instead of having me go to the post office again, he told me to keep the XXL and he would send me another XXS. AGAIN, I received another XXL and had to call customer service. This time I talked to a different manager who was extremely rude and not helpful at all. He told me that since I was not a VIP member any more that I could not get free returns. Eventually after talking to me for 30 min, he was willing to exchange my capris for the THIRD time for a different pair since clearly something in the system was wrong for my leggings if I went to the post office and returned the leggings. He was extremely rude and when I told him that ordering from Fabletics was the worst experience I have ever had and a terrible first impression on a new customer, he laughed. He laughed at me! For their mistake!
Date of experience: November 30, 2014
Not really a fan of this type of jogger it is too thin for. Y liking.
Date of experience: April 4, 2023
Hello Erik,
We are sorry to hear that the item you got did not meet your expectations. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I like the different colors to choose from and they fit very good and are comfortable
Date of experience: April 4, 2023
Hello Bernice,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia
The website is easy to negotiate. All products arrive when indicated. Products are well made quality.
Date of experience: July 1, 2022
Hi Janis,
We love you and your wonderful review! We are so happy to know that you are happy with our fit and quality! We also appreciate your feedback on our website! This helps us to improve and we will relay your review to our website team to let them check if they can possibly add such a feature!
Best,
Tina
I'm petite and can't always order short leggings but I'm otherwise please with all my purchases!
Date of experience: April 4, 2023
Hello Pat,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
I purchased maternity items for my daughter. She loves them. Great quality and comfort and price.
Date of experience: January 5, 2023
Hello Jessie,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
I love all the Fabletics products. High quality, cute styles and prompt delivery. I highly recommend!
Date of experience: September 16, 2019
Hello Bonnie,
Thank you for your remarkable review! We sincerely appreciate it and we’re always happy to hear that our members are happy and satisfied!
XO,
Ivy
Doesn't tell u when they are charging u I cancelled subscription and got charged 60 dollars
Date of experience: July 16, 2023
Hello Adam,
Thank you for taking the time to leave a review. We are sad to know about your negative experience with our VIP program. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I've been ordering for almost a year and never disappointed. Great quality, fit and speedy delivery.
Date of experience: May 19, 2022
Hello Kristine,
Perfect! We're happy to hear that our products fit you well! We constantly make sure to create beautiful and high-quality items for you at an affordable price! Have a wonderful day!
Best,
Renz
Fabletics started out really great, but the options have seriously declined over the last couple years.
Date of experience: September 1, 2022
Hello Hayley,
Thank you for taking the time to leave a review. Your feedback about our selections is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Date of experience: June 1, 2022
Hello John,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.
Best,
Zeth
Poor quality material. Doesn't wash and wear great for it's price point. Customer service isn't great.
Date of experience: August 1, 2022
Hello Santana,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
Return process is easy - dollar value is affordable - clothes are comfortable and fit my lifestyle well
Date of experience: August 1, 2022
Hello Angel,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
I love how inexpensive I can get quality exercise clothing and choose to skip months easily.
Date of experience: May 4, 2023
Hello Heather,
We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. We hope that working with us will always be enjoyable for you. Enjoy your day!
Best,
Lia
Customer service is great, the clothes are super well made and fit great, overall awesome company.
Date of experience: April 1, 2023
I love the stuff they sell but it's CONSTANTLY late, and at times it's taken weeks past the ship-by date. Will be cancelling due to the extremely poor shipping methods they employ.
Date of experience: February 16, 2022
Hello Diana,
We truly apologize for your experience regarding our shipping methods. Your feedback is important, and we would like to make things right. A representative from our Member Services Team will email you right away to assist you.
Best,
Mary
I am so happy that I found FabKids online! The clothes are great and very stylish.
Date of experience: March 1, 2023
Hello Lisa,
We're glad you enjoy our unique styles and selections! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
It is really sad to see how many people write a negative review just because they don't pay attention. I am a VIP at Fabletics (and not an employee - I'm in accounting in a small firm in Canada) and love it. I bought my first outfit half off and for the first time athletic wear fit true to size, no XL sports bra for me anymore (I am 5'9 and a B in the chest). At the beginning of the first month I received an email with the new outfits and completely forgot to skip the month and they send me another email on the 6th or so to tell me that they added an extra 5 days because it was my first month and they understand that it is easy to forget to skip if you're not used to it.
Even if you don't skip, what's the big deal? They don't take away your money and you have nothing to show for it. You get a store credit and can use it the next time you shop.
To everyone who cry scam, grow up and read up before you spout off nonsense. It's like a little child repeating what it heard instead of using their brain and looking up facts. What a shame that Fabletics gets a bad rating because of so many idiots.
The clothes are amazing and Lululemon has nothing on them. They are super comfy and look awesome. I caught myself ordering something every months even after skipping at the beginning of the month. I'm a member for four months now so thankfully it wasn't so bad yet.
I also got their yoga mat and bag and it's just as great a quality.
Once I had to return a top because it looked to big and that was no big deal. They send me the shipping label and after they received send out another one in a size smaller. Shipping is usually under a week and like I said, I'm in Canada.
Date of experience: September 11, 2015
I only bought something because k was told I had to be a vip member to access the yitty line in Canada
Even after ordering something and paying for vip I still can't access it
Date of experience: May 19, 2022
Hello Ashley,
Thank you for taking the time to write a review! We'd be happy to assist you with your concerns about placing an order with Yitty. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I'm in the middle of a move, but didn't want to miss out on their Labor Day sale, so requested the ship to store option. Received an email that said my order had shipped and a day later received an email that said order is in. I call the store to check to see if my order was in fact in, but they said they haven't seen it yet and they do not actually have a ship to store option. They only ship to your home. I told them the site let me select ship to store as an option, then I was put on hold to speak to the manager. Manager said she checked and they should be receiving my order and will notify me when it's in. I receive an email a couple of hours later from that store stating the address for the ship to store in incorrect (the main mall is listed, and they are located outside) which will lead to my order being returned. They told me to contact the shipping company to have the address updated. I contact the shipping company and they tell me only the seller/shipper can update the address. I contact Fabletics CS and they tell me there's nothing they can do.
Today, I receive an email stating my order is delivered. Again, I call the store to be told that there's no such thing as a ship to store. I told the associate that on Saturday, I was told differently. Again, they tell me to call back to speak to the manager. I call back and the manager tells me that I need to call the main mall to see if they received my order. I call the main mall, and they tell me they have a policy not to accept orders. At this point, no one knows where my order is and where it was delivered to. Not sure why Fabletics site says you can ship to store when you can't... and if you can, at least put the correct address in the ship to store option!
Tip for consumers:
don't ship to store
Products used:
none - i didn't receive anything
Date of experience: September 14, 2021
Hello Maricel,
Thank you for sharing your overall experience upon receiving your package. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
Customer service sucks, even with membership clothes are still way more expensive than what the quality is worth, slow shipping and returns, if you ever forget to skip a month they will never refund you your money, I got trapped in a bad cycle with fabletics waiting for them to have items that I actually liked and felt were worth the money I had already spent in forgetting to skip some months (that I couldn't have refunded back) and then have to wait on exchanges and returns then forgetting to skip a month again then having to do it all over again before I could finally cancel the membership and not lose money I had already spent. And after being in a membership for 5+ years I only ever had $120 in savings…IN 5 YEARS! Not worth it at all. Oh and of all the fabletics clothes I own (which are way more than I ever would have wanted to own) I maybe really like 2 pieces and I don't want to even admit how many pieces I have maybe worn once. Soooo irritated that it took me this long to get out but sooo grateful to finally be done. Again, NOT worth it.
Tip for consumers:
Do not get stuck in the membership, the savings aren’t that good and they will get waaaay more money out of you then you will ever save and you can find wayyy better athleisure clothing that doesn’t cost as much or make you automatically pay them money to have a membership and “discounts”
Products used:
Leggings, sweatpants, tops, coats, jumpsuit, shoes, underwear, socks.
Only liked the leggings and coats. But the material on everything else is very weak and you have to take extreme care when washing otherwise it can get ruined easily. The cut and fit of most of their clothes is really unflattering and the shoes are not good quality at all.
Date of experience: November 4, 2022
Hello Kate,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
I ordered some items and shortly after I started to get billed $57 a month which appeared on my paypal account, I called Fabletics and was explained the I had actually 'enrolled' in a club wherein I would earn points each month - As I explained the Customer Service person, I did not at the time realize I had signed up for anything that I had just made a one time purchase for which I paid. She explained that it was "an automatic" action... and that I had points to get things with, so I went I found that the things available for 'points' were not at all needed or wanted, but I went ahead and used the 'points'. I did cancelled the automatic payments to Fabletics on my Paypal account which normally works with any other subscriptions, but to my surprise I was billed again the following month for another $57. When I called Fabletics the CSR said that Fabletics overrides those cancellations and there was nothing I could do to get my money back. I then CANCELLED the subscription with him but never got my money back nor chose to use the said points. Very disappointed with Fabletics methods of taking money from customers that are not made aware of their tactics.
Date of experience: July 1, 2022
Hello Marta,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.
Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.
Hello Samantha,
Thank you for taking the time to leave a review. Your feedback about our mobile app is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark