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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 11,534 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    821
  • Value
    829
  • Shipping
    806
  • Returns
    574
  • Quality
    790

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.5%
Positive
1,623
Neutral
266
Negative
1,144
View ratings trends
227
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How would you rate Fabletics?
Top Positive Review

“Love the product, service and all the new collections being added”

Joseph A.
12/16/24

Ive been a VIP member now for 2 years and it was the best thing ever to be apart of. I love the different colors, sizes and fits they offer and the price is what keeps me coming back. I give their clothes as gifts to all my friends and family all the time.

Date of experience: 12/6/24
See positive reviews
Top Critical Review

“I should never have joined”

James S.
12/16/24

I really don;t have time to think about when I should buy something or just pay in money every month. I guess I still don't fully understand how it works. No disrespect to the company or the plan but I have six email accounts. All for different aspects of my life. Four are for work. I don't always check them all every day so I miss the reminders the company sends. Plus, I feel as if In am forced to buy something every month. I don't need that much stuff`. I am going now to cancel my membership, not because Fabletics has done a bad job, the plan just isn't for me.

Date of experience: 12/6/24
See critical reviews

Reviews (11,534)

Rating

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Reviews that mention popular keywords

customer service (1787) vip membership (464) credit card (337) kate hudson (211) vip member (271) sports bras (284) workout clothes (147) shopping experience (71) quality products (130)
Thumbnail of user jarenb2
Maryland
1 review
0 helpful votes
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May 29th, 2022
Verified purchase

Products are just not what I would expect from a quality stand point. Also the pockets on the khakis are entirely to small for a grown man.

Date of experience: May 29, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jaren,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user aminahp2
Michigan
1 review
0 helpful votes
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April 19th, 2022
Verified purchase

All of the clothes are great, great quality and comfortable. I love them for lounging, going out or working out, and they are so CUTE!

Date of experience: April 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Aminah,

We’re so happy to hear you’ve had a great experience with Fabletics. We always aim to offer the best prices and the highest quality products. Stay awesome!

Best,
Renz

Thumbnail of user corinnew28
Arizona
1 review
0 helpful votes
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August 1st, 2019
Verified purchase

I really have no complaints with Publix. Do you offer clothes at a good price when you have a membership, the quality is good the styles are cute.

Date of experience: August 1, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Corinne,

Thank you for trusting us and shopping with us. Fabletics is always ready to serve members like you with exciting shopping offers. So, stay tuned!

XO,
Ivy

Thumbnail of user mistyj83
North Carolina
1 review
0 helpful votes
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April 19th, 2022
Verified purchase

There are not a lot of of choices that you are able to outfit together, I do not like having to just choose anything to use my credits.

Date of experience: April 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Misty,

Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

Thumbnail of user amyf168
Massachusetts
2 reviews
0 helpful votes
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December 16th, 2018
Verified purchase

I love Fabletics! So happy I found it. I can't be the only person who hates shopping, but I come on here and always find something I love!

Date of experience: December 14, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Amy,

Wow! Thanks for the great feedback! We could not make it without your support and loyalty. Every day we are looking forward to serving you.

XO,
Ivy

Thumbnail of user amandal1674
Ohio
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

Everyone is always so helpful at the Columbus store! They make returns and exchanges so easy. And they always help me find things to buy!

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Amanda,

Thank you so much for your feedback! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our staff in one of our stores. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!

Best,
Zeth

Thumbnail of user blancal50
Arizona
1 review
0 helpful votes
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March 15th, 2022
Verified purchase

I'm very happy with my purchase and how their garments fit. I have recommended my daughter who is a new customer and also very happy.

Date of experience: March 15, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Blanca,

We are glad you are enjoying our products! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user jessicah1826
Florida
1 review
0 helpful votes
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April 22nd, 2022
Verified purchase

I love the material, the variety of colors, the tights don't turn see-through when you squat and you can have different designs all the time.

Date of experience: April 22, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jessica,

We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user christopherp316
California
2 reviews
0 helpful votes
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May 27th, 2022
Verified purchase

She was very helpful! I used my credit and was able to buy another pair, and would love to have a pair with pockets too.

Date of experience: May 27, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Melody,

Thank you for leaving such a positive review. We really work hard to provide the best service that we can. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!  

Best,
Renz

Thumbnail of user meenakshim15
Maryland
1 review
0 helpful votes
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May 26th, 2022
Verified purchase

Designed in such a way that the offers are so attractive but the disclaimers are hiding. The entire VIP perks program is a big hoax

Date of experience: May 26, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Meenakshi,

We value our members, and your feedback about your VIP membership experience is so helpful for us to hear. One of our Member Services team will get in touch with you right away.

Best,
Tina

Thumbnail of user dianam355
New Jersey
1 review
0 helpful votes
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December 4th, 2019
Verified purchase

It's not fair that the members can't use the credit in the promotions it doesn't make any sense, that's why I didn't make any purchase

Date of experience: December 1, 2019

Thumbnail of user vivianc156
California
1 review
0 helpful votes
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October 4th, 2019
Verified purchase

I love all of my bottoms and tops. I'm not in love with how the sports bra's fit, but love the styles and the way everything else fits.

Date of experience: October 1, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Vivian,

Thank you for the kind words that you've said about Fabletics! We are always inspired by giving you high-quality products at an affordable price because of your trust and love for us. Have a nice day!

XO,
Ivy

Thumbnail of user stephaniev82
New York
1 review
0 helpful votes
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October 4th, 2019
Verified purchase

Amazing staff and great quality clothing! The staff treated me like I was their best friend and helped me choose outfits that I can hit the gym with!

Date of experience: October 1, 2019

Thumbnail of user laurav138
New York
1 review
0 helpful votes
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March 15th, 2019
Verified purchase

I enjoy the products that Fabletics has to offer and like the option of being able to choose when I wish to receive new items.

Date of experience: March 12, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Laura,

We are pleased that you have chosen our showroom here in Fabletics. We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!

XO,
Ivy

Thumbnail of user jenna112
Texas
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

I continue to love the fabletics brand! I never have an issue with the clothing and love the new looks that are always coming out.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jenn,

Thank you so much for taking the time to share your great experience with us! We take pride in knowing our members are happy with our products and services. Have a great day!

Best,
Dean

Thumbnail of user suzannes307
Florida
1 review
0 helpful votes
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July 4th, 2019
Verified purchase

The service is always fantastic in the store. Clothes for so well- the few times I called the service was also good. Love the variety to choose from

Date of experience: July 1, 2019

Thumbnail of user susanh2898
Virginia
1 review
0 helpful votes
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February 12th, 2022
Verified purchase

I order for myself and my 2 daughters and the outfits are great. My only complaint is they don't always have the size I need.

Date of experience: February 12, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Susan,

We appreciate your feedback on your shopping experience with us! We will be emailing you right away for assistance.

Best,
Cathy

Thumbnail of user erinb625
Oregon
1 review
0 helpful votes
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June 7th, 2022
Verified purchase

Everything fit amazing and the sizing is pretty true. Quality is spot on and if you become a member you can actually save a ton

Date of experience: June 7, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Erin,

Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!

Best,
Lia

Thumbnail of user bellap48
Colorado
1 review
0 helpful votes
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February 16th, 2022
Verified purchase

I absolutely love my leggings. They are so good to work out in or even to chill, and they even have pockets! I highly recommend.

Date of experience: February 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Bella,

We love your wonderful review! We aim to provide you with products that are not just best in style but with great fit and quality. It's a goal met for us knowing that you are satisfied!

Best,
Cathy

Thumbnail of user vincev55
New York
1 review
0 helpful votes
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September 2nd, 2022
Verified purchase

Read the fine print before you make a discounted purchase. You need to read everything or you will be automatically signed for a monthly charge.

Date of experience: September 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Vince,

Thank you for taking the time to leave a review. Your feedback about the VIP membership is important to us. Our Member Services team will email you right away to assist you.

Best,
Clark

Thumbnail of user yasaminc
Canada
1 review
0 helpful votes
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November 10th, 2022
Verified purchase

I placed an order yesterday with my VIP account that I have kept since August. The agents were very helpful in honouring a price match so i went ahead and confirmed the order and got charged for it. Then this morning I see that the account was cancelled without my knowledge and my order too. When I called the support team they tell me it is because I had multiple accounts from the past. These accounts are from over the years and I havent been using them. I have ordered so many things from fabletics and have been telling everyone to buy from fabletics because I am a fan of your brand. I have shoes, bras, tops from your brand (so not just the 2 leggings for $24 FYI). But it is very unacceptable that you cancel my account without notice and your agent goes on trying to humiliate me for having multiple accounts. She says there was a "hard cancel" on your account prob because you had many accounts and then goes on to list all the accounts that I have had over the years as if I am trying to hide something or deny that I have had many accounts. I am very well aware of the accounts I have had over the years, your website did allow me to do that for years with no problem. Then I tell her that my order this time was from VIP account that I have kept since Aug (I was gonna order a lot more in black friday btw). When I tell her I should have been notified before cancelling all she says is that "I didnt do this, it was somebody else" and "well you had to follow the rules which was having one account only". Not only there is a language barrier in the communication with this agent, she also didnt want to listen to my complaint and kept trying to cut me off. Just letting you know as a big fan of your brand, I am very disappointed with this service. I called to reactivate my account and reorder my items but instead I was just shamed. I am very well aware that I had many accounts but they werent supposed to be active (i used to cancel them always not to get charged monthly fees which is where they scam people the most btw). When I raised my concerns through Facebook chat and they are like 'sorry your account was cancelled and you felt humiliated, is there anything else I can help you with?'

Service
Value
Shipping
Returns
Quality

Date of experience: November 10, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ross,

Thank you for your honest feedback! We are sorry to hear that the order you have placed was canceled.   Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user raea85
Canada
1 review
0 helpful votes
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May 19th, 2022
Verified purchase

The website is so frustrating
I would probably buy more often if it wasn't so hard to use on the phone especially

Date of experience: May 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Rae,

Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our website. Our Member Services team will contact you right away for further assistance.

Best,
Zeth

Thumbnail of user vanessaj6
Canada
1 review
2 helpful votes
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April 24th, 2015

Just recieved my outfit today. Very impressed with the quick turn around and the quality. Very comfortable. Definitely will be ordering more!

Date of experience: April 24, 2015

Thumbnail of user jasonm2551
Jamaica
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

Great apparel; but the sit is a bit clunky. Could use a better cart process; and a more smooth mouseover on products.

Date of experience: June 1, 2022

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hi Jason,

Thank you for providing feedback about the website! We always welcome the opportunity to improve our products and services. A representative from our Member Services Team will be contacting you right away.

Best,
Kim

Thumbnail of user roxil1
Florida
1 review
0 helpful votes
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February 16th, 2022
Verified purchase

I love flabetics their clothes are of very good quality without hesitation I would be a vip member again I recommend it

Date of experience: February 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Roxi,

Thank you for sharing your wonderful experience with the quality of our clothes. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

Best,
Mary

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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