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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 11,499 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    821
  • Value
    829
  • Shipping
    806
  • Returns
    574
  • Quality
    790

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.6%
Positive
1,606
Neutral
262
Negative
1,131
View ratings trends
227
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How would you rate Fabletics?
Top Positive Review

“Love the product, service and all the new collections being added”

Joseph A.
12/16/24

Ive been a VIP member now for 2 years and it was the best thing ever to be apart of. I love the different colors, sizes and fits they offer and the price is what keeps me coming back. I give their clothes as gifts to all my friends and family all the time.

Date of experience: 12/6/24
See positive reviews
Top Critical Review

“I should never have joined”

James S.
12/16/24

I really don;t have time to think about when I should buy something or just pay in money every month. I guess I still don't fully understand how it works. No disrespect to the company or the plan but I have six email accounts. All for different aspects of my life. Four are for work. I don't always check them all every day so I miss the reminders the company sends. Plus, I feel as if In am forced to buy something every month. I don't need that much stuff`. I am going now to cancel my membership, not because Fabletics has done a bad job, the plan just isn't for me.

Date of experience: 12/6/24
See critical reviews

Reviews (11,499)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1787) vip membership (464) credit card (337) kate hudson (211) vip member (271) sports bras (284) workout clothes (147) shopping experience (71) quality products (130)
Thumbnail of user amandap1820
Arkansas
1 review
0 helpful votes
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January 25th, 2024
Verified purchase

I have been trying to cancel my subscription for weeks

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: January 1, 2024

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Amanda,

We regretfully note that we received your feedback regarding the VIP program. Please be assured that we will make every effort to ensure that this will be resolved. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!

Best,
Lia

Thumbnail of user tammyt547
Oklahoma
1 review
0 helpful votes
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February 21st, 2022
Verified purchase

I had a very nice experience. There is a nice variety of colors and types of tops and bottoms for plus-sized people.

Date of experience: February 21, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Tammy,

Perfect! Thank you for leaving a positive review! We always aim to cater to all shapes and sizes to make our members feel amazing and confident. Have a great day!

Best,
Renz

Thumbnail of user ivys53
Texas
1 review
0 helpful votes
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May 1st, 2020
Verified purchase

Great product with lots of choices and styles delivered to your door with easy returns and access to exchanges

Date of experience: May 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Ivy,

Thank you for sharing your positive feedback! We are happy to hear that you're satisfied with our products and services! Rest assured we will continuously create unique designs, highest quality, and affordable products to choose from. Have a wonderful day!

Best,
Nelle

Thumbnail of user banitab1
Indiana
2 reviews
0 helpful votes
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September 1st, 2020
Verified purchase

I am never disappointed with the items I choose. The quality of the materials and style are fabulous! I love this brand.

Date of experience: September 1, 2020

Thumbnail of user elianep9
Massachusetts
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

I like a lot the material, but the pant keep going down, I got two different sizes, but both do the same.

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Eliane,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user annes1579
Nebraska
1 review
0 helpful votes
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September 1st, 2023
Verified purchase

I never got my order even after I contacted customer service

Date of experience: September 1, 2023

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Anne,

Thank you for sharing your experience with the order you made online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user carmend318
New York
1 review
0 helpful votes
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March 5th, 2023
Verified purchase

Love my leggings, quick and great service. Love that I can wear them all day and love the pockets.

Date of experience: March 5, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello Carmen,

We're glad you enjoy our unique styles! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user ashleyb1931
Georgia
1 review
0 helpful votes
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March 1st, 2023
Verified purchase

Fast shipping and the fabric is amazing. Love all the patterns

Date of experience: March 1, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello Ashley,

We're glad you enjoy our unique styles and shipping process! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user djo5
California
1 review
0 helpful votes
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May 4th, 2021
Verified purchase

Clothing are not true to size. I had to return most items and reorder items to fit and at times still didn't fit me

Date of experience: May 4, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Damaris,

Thank you for writing a review regarding our sizing! For further assistance, our Member Services team will get in touch with you within 48 hours.

Best,
Nelle

Thumbnail of user rebeccam2168
Texas
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

The fabric of the clothes was rough. I had to call in to cancel and it was a super awkward call i didn't appreciate.

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Rebecca,

Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user biancau13
Canada
1 review
0 helpful votes
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May 19th, 2022
Verified purchase

Unpacked the package and first thing I noticed was that an item was missing and a stain on the shorts and hoodie I ordered

Service
Value
Shipping
Quality

Date of experience: May 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Bianca,

Thank you for taking the time to write a review! Please accept our apologies if you had a bad experience with our product. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user jonathanb1400
California
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

The website was relatively easy to navigate through, but I was able to manage and get the shorts that I like to wear today

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jonathan,

We are glad you are enjoying our products and the website! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user carlar312
Florida
1 review
0 helpful votes
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May 27th, 2022
Verified purchase

Excellent customer service, the prices are reasonable and I love the merchandise!
Customer for life!

Date of experience: May 27, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Carla,

Thank you for sharing your wonderful shopping experience with us. We are delighted that you are satisfied with the products and services that we provide for our members. It has been a pleasure doing business with you! Have a great day!  

Best,
Allison

Thumbnail of user andrest52
Florida
1 review
0 helpful votes
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January 1st, 2023
Verified purchase

Excellent experience, the merchandise is very good and the delivery time is what we expected

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Andres,

Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!

Best,
Renz

Thumbnail of user jeffm2030
Illinois
1 review
0 helpful votes
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January 1st, 2023
Verified purchase

I never got the product. You sent it to me twice and it never arrived.

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jeff,

Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user rheah22
North Carolina
1 review
0 helpful votes
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January 1st, 2023
Verified purchase

After receiving a defective pant the team quickly resolved and I received a new pant!

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Rhea,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user kadek7
Kansas
1 review
0 helpful votes
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January 2nd, 2023
Verified purchase

I had a mostly good experience, I just had trouble figure out what sizes for

Date of experience: January 2, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kade,

We appreciate the feedback you shared regarding the sizes of our products. Our Member Services Team will contact you right away for further assistance. 

Best,
Lia

Thumbnail of user barbl6
Canada
1 review
2 helpful votes
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June 24th, 2015

Every time I want to order an outfit it is low stock. I love their clothes but low stock on almost every outfit on the website

Date of experience: June 24, 2015

Thumbnail of user mandyw60
Ohio
2 reviews
0 helpful votes
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August 1st, 2023
Verified purchase

They don't give you the option to cancel, no call back, no option on website.

Date of experience: August 1, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Mandy,

We regretfully note that we received your feedback regarding the VIP membership. Please be assured that we will make every effort to ensure that this will be resolved. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!

Best,
Lia

Thumbnail of user alefiyahm
Texas
1 review
0 helpful votes
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June 1st, 2021
Verified purchase

The leggings keep slipping when I'm running. Constantly have to pull on the waistband to keep it up. The fit is terrible and it is uncomfortable.

Service
Value
Shipping
Quality

Date of experience: June 1, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Alefiyah,

Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user carolynd239
North Carolina
1 review
0 helpful votes
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September 1st, 2020
Verified purchase

I have been a member now for a few years and I love the gear that I have purchased and you cant beat the quality and construction of the garments.

Service
Value
Shipping
Quality

Date of experience: September 1, 2020

Thumbnail of user nellep
Nelle P. – Fabletics Rep

Hello Carolyn,

Wow! Thank you so much for showing us some love! We love you too and we're happy to hear that you're satisfied with the quality of our products and services. We always want to create unique designs for our valued members like you!

Best,
Nelle

Thumbnail of user qw15
North Carolina
1 review
0 helpful votes
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April 3rd, 2023
Verified purchase

Easy to shop and very hard to select items due to such a beautiful selection.

Date of experience: April 3, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Q,

Thank you for sharing your wonderful shopping experience with us. We are delighted that you are satisfied with the products we offer to our members. It has been a pleasure doing business with you! Have a great day!

Best,
Allison

Thumbnail of user mkalap
Washington
1 review
0 helpful votes
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February 25th, 2022
Verified purchase

Absolutely terrible. I've had orders not come, I've been overcharged and customer service is terrible.

Date of experience: February 25, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello M’Kala,

Thanks for sending your review! We're sorry to hear that you encountered trouble with your orders. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services team will be contacting you right away to assist you.

Best,
Zeth

Thumbnail of user andys700
Pennsylvania
1 review
0 helpful votes
  • Send Message
September 4th, 2023
Verified purchase

Scrubs are comfortable and fit true to size. Prices are not overwhelming compared to others.

Shipping
Quality

Date of experience: September 4, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Andy,

It is our desire to keep you satisfied with our great products at an affordable price. You are our inspiration for doing our best. Thank you and remember, we value you!

Best,
Allison

Thumbnail of user brendaw1741
Washington
1 review
0 helpful votes
  • Send Message
March 1st, 2023
Verified purchase

I have never received my order! I have already sent one email with no response

Date of experience: March 1, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello Brenda,

Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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