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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 11,492 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    820
  • Value
    828
  • Shipping
    805
  • Returns
    573
  • Quality
    789

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.5%
Positive
1,601
Neutral
262
Negative
1,129
View ratings trends
227
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How would you rate Fabletics?
Top Positive Review

“Love the product, service and all the new collections being added”

Joseph A.
12/16/24

Ive been a VIP member now for 2 years and it was the best thing ever to be apart of. I love the different colors, sizes and fits they offer and the price is what keeps me coming back. I give their clothes as gifts to all my friends and family all the time.

Date of experience: 12/6/24
See positive reviews
Top Critical Review

“I should never have joined”

James S.
12/16/24

I really don;t have time to think about when I should buy something or just pay in money every month. I guess I still don't fully understand how it works. No disrespect to the company or the plan but I have six email accounts. All for different aspects of my life. Four are for work. I don't always check them all every day so I miss the reminders the company sends. Plus, I feel as if In am forced to buy something every month. I don't need that much stuff`. I am going now to cancel my membership, not because Fabletics has done a bad job, the plan just isn't for me.

Date of experience: 12/6/24
See critical reviews

Reviews (11,492)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (1787) vip membership (464) credit card (337) kate hudson (211) vip member (271) sports bras (284) workout clothes (147) shopping experience (71) quality products (130)
Thumbnail of user sherife12
Florida
2 reviews
0 helpful votes
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May 3rd, 2022
Verified purchase

I really enjoyed the quality of the products. They are made well and have an excellent fit to them. The sweatpants are warm and the shorts are cool.

Date of experience: May 3, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Sherif,

Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!

Best,
Renz

Thumbnail of user amandac957
Pennsylvania
1 review
0 helpful votes
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November 1st, 2020
Verified purchase

I LOVE the leggings. Excellent quality with every pair I've bought, super comfortable and arrive in good time.

Date of experience: November 1, 2020

Thumbnail of user nicolec167
Washington
1 review
4 helpful votes
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December 5th, 2017

On top of my clothes not fitting at all. I ordered two pairs of pants: leggings and shorts, both in medium, which has always been my size no matter what. I have never not been a medium in anything. The pants were way to small and tight, however, they fall off. They're the kind when you run that don't stay where they should be, ladies you know what I mean. The shorts were HUGE and I returned them to get a small, still way to big and fall off when I run.

After reading all the reviews, I canceled the card I used for my membership, even after canceling my membership, because I don't trust them to not charge my card. I am joining the service soon and will not have access to anything to skip the month. When I finally got a hold of someone to cancel my account (on hold for 30 minutes), I still do not trust they did it. Canceled my card immediately as I do not want to come home from basic with 3 months of unwanted charges. No company should make it where YOU YOURSELF AND I as a customer cannot be in control of the funds YOU spend. HORRIBLE SERVICES HORRIBLE CLOTHES.

Tip for consumers:
DONT

Service
Value
Shipping
Returns
Quality

Date of experience: December 1, 2017

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Nicole,

We’re sorry to hear about what sounds like a frustrating experience. Our member services team will get in touch with you right away. Thanks!

Best,
Sherry

Thumbnail of user kaitlynf55
Kansas
1 review
0 helpful votes
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December 2nd, 2021
Verified purchase

I love the quality of fabletics leggings. I love that they are high waisted and so stretchy and comfortable

Date of experience: December 2, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kaitlyn,

Wow! Thank you for the positive feedback! We are happy to know that you love all our products. Rest we will continuously create unique designs, affordable, and the highest quality products to choose from.

Best,
Nelle

Thumbnail of user bb104
Illinois
1 review
10 helpful votes
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September 9th, 2015

You buy one article and they sign you up for a membership that charges $50 a month for NOTHING. I will never do business here again - buyer beware!

Date of experience: September 9, 2015

Thumbnail of user rachelw406
Rhode Island
1 review
0 helpful votes
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September 24th, 2020

I purchased the product in August 2019 online at a discounted price, but with no other option but to proceed into browsing of the website unless agreeing to the VIP Membership. No business does that. To become a member, you need trust building. They then started to charge my bank account every month $50 for over a year without me, purchasing from their brand. When I approached them for a refund, i had to make extensive calls with getting nowhere solution, to do that. Plus when the last representative I talked with, was so adamant to saying and repeating IRREVERSIBLE refund policy, plus they will keep me on 12 months to do purchase with them. And I have no choice, other than that.
Second, the representative kept on saying that it is your FAULT multiple times, not to have read the terms and conditions before agreeing to it... But as I read other peoples review, they are saying the same that there was no other option to move further on but to agree to the only VIP term offered there on the website. I have never seen anybody do business like that... by coercing! Fabletics are located in California, but the representatives are all over the world who connect with you, while you explain them your concern. It took me 4 long calls to reach out to them and have a ask for my own money back. IT IS A SHAMEFUL THING for FABLETICS to do. Takes somebody else's money and claim it to be theirs now. Making you feel guilty for asking it back... IT IS SHAMELESS ATTITUDE OF FABLETICS and its workers. PATHETIC, if they want rich customers to purchase keep the original retail prices... fidgeting shamelessly at getting customers to a forceful buying at deceitful cost.
I wonder how they have HAPPY customers... I believe they are the employees themselves.
I have nothing against the product... but their doing business is ridiculous

Date of experience: September 24, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Rachel,

Thank you for sharing your feedback! We are sincerely sorry for the negative experience you have encountered with our Member Services team and if you disliked our VIP Membership. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user lizs102
New Jersey
1 review
0 helpful votes
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March 22nd, 2018
Verified purchase

Love the work out clothes they are great! Great pants love the bold colors. Everything fit beautifuly. The wash really well.

Date of experience: March 20, 2018

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Liz,

We are happy to know that you are satisfied with your purchase and everything fits well. Have a fabulous day!

XO,
Sherry

Thumbnail of user catherineb861
Georgia
1 review
0 helpful votes
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February 11th, 2022
Verified purchase

Never have the cute prints in 2x. They only have plain or ugly colors in 2x. Just not worth the membership.

Date of experience: February 11, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Catherine,

Thank you for your review. We are sad to hear that you are not happy with our selections. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.

Best,
Clark

Thumbnail of user jonathanr935
New York
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

The package was never received and I was told to contact USPS and USPS couldn't find it. I moved and was never able to receive the yellow shorts I ordered.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jonathan,

Thanks for sending your review! Your feedback about your order is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user lisad2614
Maryland
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

The stock of some of customer favorites are always limited or just out of stock (powerhold in particular)

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Lisa,

Thank you for taking the time to leave a review. We are very sad to hear that the items you like are sold out. We value you as a member and want to make things right! Our Member Services team will be contacting you right away to help you further.

Best,
Chad

Thumbnail of user poopehs
Georgia
1 review
0 helpful votes
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January 4th, 2020
Verified purchase

Really love the products. Bought the men's line for my husband. He loves the sweatpants and the underwear.

Date of experience: January 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Poopeh,

This is awesome to hear! We sincerely appreciate it and we’re always happy to hear that our members are happy. Hope you have a FAB-ulous day!

XO,
Ivy

Thumbnail of user leanng29
Kansas
1 review
0 helpful votes
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April 19th, 2022
Verified purchase

I like the clothes but I don't like is the fact that I thought I was just ordering them I didn't know I was joining something and I will be canceling my membership the 4995 a month I don't agree with

Date of experience: April 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Leann,

Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our VIP program works and that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user adrienneo21
California
1 review
0 helpful votes
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January 26th, 2022
Verified purchase

I love the ease of use with both the website and in-store experience. I love the memebership! I love my points and what I can buy with them <3

Products used:
ALL purchased

Service
Value
Shipping
Returns
Quality

Date of experience: January 26, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Adrienne,

We are glad you are enjoying our products and the VIP membership! Thank you for sharing your wonderful experience with us! It makes us happy to know that you are satisfied with the products and services that we provide to our members.

Best,
Zeth

Thumbnail of user julien480
Wisconsin
1 review
0 helpful votes
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February 11th, 2022
Verified purchase

Couldn't place an order. Tried numerous times to look up clothing & picked things out but couldn't place an order.

Date of experience: February 11, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Julie,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We're sad to know that you have encountered an error with your order online. We’ll be sending you a private message right now. Thanks!

Best,
Clark

Thumbnail of user tammid28
Texas
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

I wear Fabletics every day and receive compliments every time I wear them! The look is cute, fun, and colorful, and quality is exceptional!

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Tammi,

Fabletics would like to thank you for patronizing our items and thank you for the opportunity to serve you. Truly, it is our pleasure. You are a valued member to us. Have a wonderful day!

Best,
Allison

Thumbnail of user heatherh1686
Indiana
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

I have not loved anything I have received.
I am getter my ready to cancel my subscription if that doesn't change soon.

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Heather,

Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our products and that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user leighs176
Georgia
1 review
0 helpful votes
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June 7th, 2022
Verified purchase

I do not like the fabric on these. I hope this is not the fabric on the Define High Waisted 7/8's as well.

Date of experience: June 7, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Leigh,

We appreciate you sharing your recent product experience with us. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user marriah
Nebraska
1 review
0 helpful votes
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December 1st, 2020
Verified purchase

Very satisfying with the leggings and everything I try inlove how the fix the texture and the designs

Date of experience: December 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Marria,

Awesome! Thanks for sharing your great shopping experience with us! Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.

Best,
Nelle

Thumbnail of user kwamen3
Georgia
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

I never received my order. I called about my order and was told I would recived the order and still it never came. I ordered back in Many.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kwame,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you were not able to receive your order. We value you as a customer and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user darrylb221
New York
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

Sizes need to be expanded or explained better. If you regularly wear an XL, you will need a Fabletics XXL

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Darryl,

Thank you for writing a review! We value your feedback on the sizing of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user wilmac3
Illinois
1 review
14 helpful votes
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April 23rd, 2016

Kate Hudson is obviously on some sort of ego trip trying to sell these pathetically ugly uotfits. Only an 78 year old would wear

Date of experience: April 23, 2016

Thumbnail of user carolynl554
Texas
1 review
0 helpful votes
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May 26th, 2022
Verified purchase

Horrible experience. Worst ecomm store ever. Had to make 3 phone calls and 2 weeks later, don't have my items.

Service
Value
Shipping
Quality

Date of experience: May 26, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Carolyn,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user dr1448
New York
2 reviews
4 helpful votes
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October 13th, 2017

Husband was mislead about VIP membership reoccurring charge at $49. The points then expire 12 months later if you don't use them, this is fraudulent.

Date of experience: October 11, 2017

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Doug,

We are very sorry to hear that you are not happy with the service we provided. Please Allow us to contact you within 24-48 hours to make things right.

Best,
Sherry

Thumbnail of user beverliem1
Nebraska
1 review
0 helpful votes
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December 1st, 2021
Verified purchase

Quality doesn't match the prices. Plus like a better variety of options for work out clothes. Not everybody likes spandex.

Date of experience: December 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Beverlie,

Thanks for your purchase and for sharing your feedback on our pricing! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Thumbnail of user kellyt739
Maryland
1 review
0 helpful votes
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December 1st, 2021
Verified purchase

Staff pleasant, helpful, knowledgable. Prices reasonable. Great selection, store clean and organized

Date of experience: December 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kelly,

Thank you for taking the time to share your awesome shopping experience with others! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Cheers!

Best regards,
Chad

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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