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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,784 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    823
  • Value
    833
  • Shipping
    810
  • Returns
    577
  • Quality
    794

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,734
Neutral
280
Negative
1,262
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,784)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user mariav16
California
1 review
11 helpful votes
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July 18th, 2014

Are you people serious? How is it the company's fault that you CAN'T READ? I got my outfit for 50% off, loved it and knew exactly what I was signing up for when I bought it. I now regularly get athletic clothes from them and find them to be extremely competitive in price and quality with brands like lululemon. If you don't want to pay the $50 on any particular month, you can easily go online and skip a month and returns are easy, same thing, go online and just return stuff. The people giving this site 1 star ratings need a reading course and a class on how the internet works. I love my fabletics, 5 stars all the way!

Date of experience: July 18, 2014

Thumbnail of user kellyh102
Missouri
2 reviews
4 helpful votes
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November 1st, 2023

They charge $59 every month but you can only redeem those credits on things that would be waaay cheaper if you just paid. Most things that are available for purchase with credits are $30 and under. Also the credits expire, how does a credit I paid for just expire? On top of that their stuff starts to rot out and fall apart almost immediately. Such a scam. Wish I had never signed up. Now I'm stuck between trying to remember to cancel or get charged every month or giving up all my credits I already paid hundreds for so this company can't rob me anymore if I accidentally forget to cancel in the 3 day period they allow you to cancel. I feel trapped

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality

Date of experience: November 1, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Kelly,

We value the comments you made about the VIP program. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia

Thumbnail of user lucijab
Illinois
1 review
7 helpful votes
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March 27th, 2018

Total crap did not realize that by ordering I have also joined a VIP club for which I will be paying $50 every month. It took me two payments to notice something's up and this has been such a waste of money. My bad for not reading the fine print I guess. But why on earth would anyone want to pay $50 every month for membership at a store where you will be spending anyway!?
So disappointed with this brand!

Date of experience: March 24, 2018

Thumbnail of user danb1504
Virginia
1 review
0 helpful votes
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November 1st, 2022
Verified purchase

After seeing the ads and needing some new workout shorts, I decided to give it a try. It seemed like a great deal. However, to get the deal you have to sign up for a monthly subscription that you can't cancel until your products arrive. On top of that, because the items are imported each time (no distributor here in the States?) my orders never arrived before my next month's payment was applied. So the lure of $25 shorts that are "better than Lulu" now become $55 each as that's the monthly subscription fee. I'd say the quality is... meh. I like them just fine, but not for the price I paid.

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Dan,

Thank you for sharing your experience with the VIP program and the items we offer. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user dianah71
Virginia
1 review
5 helpful votes
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August 9th, 2017

My daughter fell victim to this scam! She bought two leggings in March and unknown to her she was being charged 49.95 a month for the past 5 months. She is deaf, which makes it difficult for her to get a good paying job. Fabletics just took 1/4 of her monthly salary from her. SHAME ON YOU! I am very disappointed that Kate Hudson is co-owner in a company that scams people with their fine print. When I chatted to cancel, they kept saying she had credits she could use, but they don't calculate the credit when she tried to use them. Additionally, one of the leggings got a run in the leg the first day she wore them. This may require court action. I am furious!

Date of experience: August 7, 2017

Thumbnail of user samarb
Samar B. – Fabletics Rep

Hello Diana,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a member of our member service team will be contacting you within 48 hours to resolve your issue.

Best,

Samar

Thumbnail of user claudiaf107
GB
1 review
0 helpful votes
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December 6th, 2020

I ordered 2 pairs of leggings with no idea that there was a £50 monthly payment and it automatically signs you up for a membership absolutely horrible company that don't make this clear at all, took me around 3 months to notice and I'm a student. Cancelling it isn't easy either. I warn people to stay away.

Date of experience: December 6, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Claudia,

Thank you for writing a review! We are sorry to hear if you disliked the VIP Membership. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user jessw106
GB
1 review
5 helpful votes
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August 2nd, 2019

Fabletics is average for sports wear at best, and a terrible company who could not care less about their customers. For a company that provides women's sports wear, they clearly have no idea how sports bras should work. They're a total waste of money and fabric. The rest of their clothing broke quickly or was relatively bad quality. The only things that managed to stay together were the leggings. But they were hardly mind blowing. The VIP scheme is a total scam, they will take every penny they can from you and not communicate any of that. I've lost hundreds of pounds as a result of their flawed communications and lacking customer service.

Please try literally anywhere else.

Date of experience: August 2, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Jess,

We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We’ll be sending you a private message now, so we can get this resolved as soon as possible. Thanks!

Best,
Ivy

Thumbnail of user sandrak1140
Canada
1 review
0 helpful votes
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March 4th, 2022

I joined fabletics, thinking this would be a great place to get yoga wear. The experience is terrible. You essentially pay $79 per month for 1 member credit, which you can use towards their clothes; but the clothes go on sale often, however, you only use 1 member credit towards one item such that you actually end up paying $79 or 1 credit as a member for legging that cost, for example $30 on sale as a non member. So as a member you technically just pay more. I've had shipping not arrive and marked as arrived; custom service is not helpful. Quality is absolutely terrible; wont survive the first wash and don't even think about taking any of the leggings to hot yoga, unless you wish to have all of the sweat seep through, specifically what you'd want yoga clothes not to show. Further, when I tried to cancel my membership, two agent hung up on me before I was able to finally get rid of the membership. Pretty terrible. Very disappointed.

Products used:
leggings, yoga tops, and sweatshirts

Service
Value
Shipping
Returns
Quality

Date of experience: March 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Sandra,

We are very sorry to hear that you are dissatisfied with the quality of the item. Our member services team will get in touch with you right away. Thanks!

Best,
Renz

Thumbnail of user stephanien572
Texas
1 review
0 helpful votes
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May 7th, 2021
Verified purchase

I've gotten some of my best pieces of clothing from this site. Some were not up to par, either in material expectations or overall quality, so I just returned them and got my credit back easy peasy. I don't like that we, the buyer, incur the cost of the increased trade tariffs from China, but the quality of the clothing is still great. I think the membership is easily worth it, and they have new products in all the time which makes shopping with them fun and exciting (and also infuriating when a cute piece goes out of stock instantly lol). Overall have had a great experience with them. 4 stars only because of the incurred fees, which I feel should be covered by the company.

Tip for consumers:
CHECK THE SIZING CHARTS! They vary with each piece. I have gotten size M in a jogger and been comfy, while some are massively oversized and I've needed to get XXS. Just be wary of the measurements and you'll be good to go.

Products used:
Joggers primarily

Service
Value
Shipping
Returns
Quality

Date of experience: May 6, 2021

Thumbnail of user nellep
Nelle P. – Fabletics Rep

Hello Stephanie,

We sincerely appreciate the feedback you shared regarding our payment. We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user cristas17
New York
1 review
0 helpful votes
  • Send Message
November 1st, 2022
Verified purchase

I absolutely love Fabletics! I've tried other brands but keep coming back to Fabletics. My only ask is for more medium activity sports bras. And maybe some more workout tanks. But very satisfied with this brand :)

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Crista,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user ktl5
Michigan
1 review
0 helpful votes
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November 1st, 2022
Verified purchase

Good price point however...

It seemed like they never had what I wanted in my size.

A couple of the clothing that I did try seemed super scratchy. (Sports bras)

Different styles or collections fit differently so not sure what size to order

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kathryn,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user emoryr15
Utah
1 review
0 helpful votes
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May 14th, 2024
Verified purchase

I love the sale pricing. I don't love the quality of the items.
My brand new pants had a hole in the pocket!
And the zipper on the pants feels like it can break at any moment.
I won't purchase more items.

Date of experience: May 4, 2024

Thumbnail of user tylerb802
Louisiana
1 review
0 helpful votes
  • Send Message
March 22nd, 2023
Verified purchase

If I could leave 0 stars I would. These clothes are cheap and crazily overpriced. You will be forced to pay a Chinese import tax that Fabletics forces upon the consumer. Order processing is the slowest I've ever experienced for a company like this. They will issue a tracking number and then the order sits for a week. $60 for a monthly membership? Good luck finding anything on their site that is actually worth $60. When it comes to canceling, they will make sure they hide it from you. Then, you'll have to go through 7 pop up windows just to confirm. Don't for fall for the 2 shorts for $24 adds. Complete scam.

Tip for consumers:
Don’t sign up. Cancel immediately if you have. The site quality itself is awful. The “Help” option is glitchy and non existent.

Products used:
Shorts, tank top, & underwear.

Service
Value
Shipping
Returns
Quality

Date of experience: March 22, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello Tyler,

Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. We would also like to discuss further product quality and the VIP membership. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user danielc129
Utah
1 review
16 helpful votes
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February 7th, 2016

Bought something for my wife and didn't read the 'contract' when checking out. They will charge you 49.97 every month you don't buy something! Totally disgraceful! Its businesses like these that make this world a worse place. Never giving them another dime. On top of that the leggings my wife got were garbage. Crappy products, crappy customer service and just an overall crappy company.

Date of experience: February 7, 2016

Thumbnail of user rhondaf17
New Jersey
1 review
15 helpful votes
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March 18th, 2016

What the hell is this site? All kinds of ridiculous prices that don't even make any sense whatsoever. I just want to use a gift card my mom gave me and I can't even do that without some bait and switch. Forget it.

Date of experience: March 18, 2016

Thumbnail of user jenniferk1626
Michigan
0 reviews
0 helpful votes
  • Send Message
January 12th, 2022
Verified purchase

It's stupid. Buying leggings and fuzzy slippers should be fun.

Understanding credits and purchase corrections over lost shipments should not such a challenge for your customer service reps. They wanted to cancel a replacement order, that had already shipped, instead of just crediting back my credit card.

Like I said, long and stupid saga that should not have been an issue.

Date of experience: January 12, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jennifer,

Thank you for writing a review! We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.

Best,
Chad

Thumbnail of user emilyh1068
South Carolina
1 review
0 helpful votes
  • Send Message
December 1st, 2022
Verified purchase

I wrote an earlier review & a customer service team member said they'd reach out right away - they never did. I contacted them a few more times but no response. They only reply on here for appearances.

Service
Value
Shipping
Returns
Quality

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Emily,

Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user yvonnec76
GB
1 review
6 helpful votes
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September 7th, 2018

I cancelled the account in May, but they continued to take payments. This ongoing saga has been going on for one month, they are telling me I need to use the credits but I don't want too as the account was closed. I have had different responses from different operators. Today had a link to an online chat to try to resolve but surprisingly enough it's not even working. This is the worst company I have ever dealt with. I wonder if Kate Hudson is aware of the awful service received and continuous scams in terms of them taking money without your permission. I'm currently battling to get my money back for May, June and July. Will not recommend this to anybody.

Date of experience: September 5, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Yvonne,

We are so sorry that this happened. We’ll be sending you a private message now so we can get this resolved as soon as possible. Thanks!

Best,
Ivy

Thumbnail of user anthonys2714
Colorado
1 review
0 helpful votes
  • Send Message
February 2nd, 2023
Verified purchase

Through the number of orders I've made, fabletics has always delivered on time with great service. App always works well. Returns have been easy. In store service is great too. I haven't had a negative experience yet.

Products used:
Mostly all workout gear. I have bought for my girlfriend and family too.

Date of experience: February 2, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Anthony,

We are glad you are enjoying our products and delivery timeframe! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!

Best,
Zeth

Thumbnail of user jamesc5820
Texas
1 review
1 helpful vote
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December 1st, 2022
Verified purchase

They would not honor a day late request to claw back the subscription, charged me $60, and beat around every single question I had. It's like my questions didn't matter, the rep just read off her script and didn't answer anything. Horrible experience and will not be buying from here anymore which is unfortunate because I like the shorts. No way I will go through that again though.

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello James,

Thank you for writing a review! We value your feedback on the charge and would like to address your concern. Our Member Services Team will get in touch with you right away. 

Best,
Renz

Thumbnail of user stephenl1555
Texas
1 review
1 helpful vote
  • Send Message
July 7th, 2023

Fabletics shipping times are the slower than any of their competitors. I purchased shirts from a competitor two days after an order was placed with Fabletics and it arrived yesterday. Shorts from a different competitor three days after this order and the shorts arrive today. Still waiting on Fabletics! 10 business days is not two weeks for these guys. If you order from them Do Not look at the tracking info provided, try to forget you ordered. You probably will get stuff in about a month, it will be multiple shipments scattered around your lawn by Fed Ex contractors from Venezuela. Good gear but the company is a miserable mess!

Tip for consumers:
Fabletics is a Scam! Watch your bank account.
It may cost you more than you think

Products used:
Pants underwear

Service
Value
Shipping
Returns
Quality

Date of experience: July 7, 2023

Thumbnail of user chada40
Chad A. – Fabletics Rep

Hello Stephen,

Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our shipping service. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user audriennes1
New York
1 review
0 helpful votes
  • Send Message
October 1st, 2023
Verified purchase

I'm still a customer of fabletics because they have quality products. I am over the Skip process and the fact that you can't speak with someone human.
The technology takes away from a good ole relationship. Boring

Date of experience: October 1, 2023

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Audrienne,

Thank you for sharing your experience with our items and our Member Services Team. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user hannahq122
New Hampshire
1 review
1 helpful vote
  • Send Message
April 14th, 2024
Verified purchase
• Updated review

How is it that my member credit can be spent on only one item valued less than the $65 I spent for the credit, but if I cancel my subscription and restart it I can get two items for $24. That's bogus. The leggings are fantastic. I love them. The bras have never fit me well.

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 4, 2024

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Hannah,

Thank you for bringing this to our attention. Your feedback on how the VIP credit is used and the membership will help us what we can do better. Our Member Services Team will get in touch with you right away.

Best,
Allison

My boobs pop out of all the bras. They are so wide open in the chest….
October 1st, 2022
Verified purchase
• Previous review

I have tried 4 different bras and styles and they are all cut so deep that my large breasts actually fall out the front of them. It's absurd. I like the leggings, I wish they came in thicker material in cropped length. And I would appreciate more two for one deals after becoming a member. The new member offers are great, but ultimately I do not feel the subscription is worth it.

Date of experience: October 1, 2022

Thumbnail of user jennifern25
Indiana
1 review
8 helpful votes
  • Send Message
December 10th, 2014

I don't normally write reviews, but there were so many terrible ones that I had to share a somewhat positive experience. I ordered an outfit online and didn't realize I was signing up for a VIP Membership. I noticed that I was charged this morning. I called customer service and talked to "Jay". He was awesome and immediately processed my refund (now I'm just waiting on the bank, which could take until next week). It took less than 5 minutes. I don't know if I would recommend the clothes yet, because they got lost in the mail so now I'm waiting on that.

Service
Value
Shipping
Returns
Quality

Date of experience: December 10, 2014

Thumbnail of user na9297
California
1 review
8 helpful votes
  • Send Message
July 14th, 2016

If you want to be tricked into being charged $50 automatic deduction from your credit card each month for not purchasing from their site then sign up! They advertise $25 first outfit but don't specify that it's conditional upon you shopping with them every single month or risk being charged $50 for nothing. That's a great way to treat your members Fabletics. Crooked company with false advertising. Don't shop here.

Date of experience: July 14, 2016

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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