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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,784 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    823
  • Value
    833
  • Shipping
    810
  • Returns
    577
  • Quality
    794

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,734
Neutral
280
Negative
1,262
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,784)

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Timeframe

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Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user cibelm
Florida
1 review
4 helpful votes
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February 6th, 2018

After placing an order of two items and waiting over a week for them to arrive, they are finally here. One of the leggings is DIRTY and looks like it was worn before. Even the stitching in the back is broken. How embarrassing! Why would you ship such thing to a client?

Date of experience: January 24, 2018

Thumbnail of user heatherb1726
District of Columbia
1 review
0 helpful votes
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November 1st, 2022
Verified purchase

I have been getting your power hold leggings for a few years either in the store or online. My first pair lasted me for a couple year with heavy wear. The couple pairs I received last time are thinner and strings on every seam. I have only had my newest pair for around 6 months and they already have holes in the crotch and thigh area. Quality is not what it use to be at all!

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Heather,

Thank you for sharing your experience with the quality of the leggings you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user maryp150
Australia
1 review
7 helpful votes
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August 9th, 2016

In accordance with earlier comments, the clothes are rubbish, they feel and look cheap and tacky. Kmart and target offer better options. They do sign you up for VIP and then when you challenge or query if they don't respond. I had to cancel my credit card to stop the charges. What s joke and what a terrible experience. I cannot stress AVOID this site like the plague.

Date of experience: August 9, 2016

Thumbnail of user gerih33
Iowa
1 review
14 helpful votes
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June 12th, 2020
Verified purchase

It is hard to order because your credits only apply to a few amount of outfits. Credits can't be applied to other items and the cute outfits sell out of certain sizes fast. The clothing is very nice however its damn near impossible using your credits as the policies are not customer friendly. I would not ever recommend this to anyone. I wish they just let you use your money on anything on not a few slapped together outfits in the 49.95 category that never has enough inventory.

Date of experience: June 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hi Valentina,

Thanks for your effort in writing a review! We are sad to know that you are unhappy with us. We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Thumbnail of user noney11
Texas
1 review
14 helpful votes
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April 13th, 2016

Crooked company. Scam all the way. Bought from the site, then found out they were charging my card 50 buck per month. Nothing "VIP" about it. You eventually pay for it. Will never purchase from here again... especially after having to cancel my card.

Date of experience: April 13, 2016

Thumbnail of user kateh465
Illinois
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

Kept getting error message when trying to purchase through the website, so had to work with customer service which was frustrating. Shipping is always extremely slow, but this was even more so than usual.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kate,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with placing an order. Our Member Services team will get in touch with you shortly to further assist you.

Best,
Dean

Thumbnail of user eriks404
North Carolina
1 review
0 helpful votes
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November 4th, 2022
Verified purchase

I love the Fabletics brand and material, only when it's consistent. It seems like I order the same shirts, and they all come in different lengths stating that they are the same size. Also, when I try to return it or get a refund, the call operator doesn't do an excellent job helping me exchange said items. I had to cancel my membership because of this. Very unfortunate.

Products used:
Shirts, tank tops, shorts.

Date of experience: November 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Erik,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user leanng6
California
1 review
5 helpful votes
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December 14th, 2017

I ordered pants off of this website. I did not expect them to unlawfully take $49.95 out of my bank account. I am so angry that I called them and they said that if I do not keep purchasing then I am charged. I told the guy that they should send notifications on it because the process which they are going by is illegal. Still waiting for my refund because now this broke college student cant catch an Uber ride home for winter break. I want my money back ASAP!

Date of experience: December 12, 2017

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello LeAnn,

We deeply value your relationship with Fabletics and we are committed to providing you with the highest level of service simply because our members deserve the very best. Our member services team will get in touch with you within 24-48 hours to further assist you.

Best,
Sherry

Thumbnail of user katyap15
Oregon
1 review
0 helpful votes
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April 1st, 2023
Verified purchase

I love fabletics product! I work part time at a gym, and work out almost everyday, and their stuff is top notch. The leggings NEVER slide off, tops are super comfortable and fitting, and it's all really easy to wash. 10/10 would highly recommend

Date of experience: April 1, 2023

Thumbnail of user chada40
Chad A. – Fabletics Rep

Hello Katya,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a great day!

Best regards,
Chad

Thumbnail of user annag1309
Maryland
1 review
0 helpful votes
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February 3rd, 2023
Verified purchase

I ordered TWO pairs of these leggings in my normal size but because the material is so thick and not like active wear they were extremely tight and hard to get on. Once on, they are stiff and uncomfortable to sit in, i can't imagine doing an actual work out in them. I then bought a pair of joggers and sized up to a Medium thinking their brand just run small and I swim in them because they're so big. There inconsistency of sizing makes me want to never ship this brand, especially because the majority is online and returning is inconvenient.

Date of experience: February 3, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Anna,

Thanks for sending your review! Your feedback about our product sizing and quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user angelac2248
Illinois
1 review
0 helpful votes
  • Send Message
February 4th, 2023
Verified purchase

I love Fabletics! They are so easy to purchase from. Their customer service department is one of the very best I have ever seen. If you have any question or problem or a return, they are available 24/7 and you actually get a live human being! They quickly take care of whatever your needs are and you can also order from them by calling their number. They also have a long 90 day fit guarantee. However their sizing is so consistent that I have only needed to return a couple of items out of probably 50+ orders. I will continue to be a loyal customer and have started purchasing for several family members who now also love the brand.

Service
Value
Shipping
Returns
Quality

Date of experience: February 4, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Angela,

Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!

Best regards,
Chad

Thumbnail of user eugenet231
Illinois
1 review
0 helpful votes
  • Send Message
April 1st, 2023
Verified purchase

Always incredible deals and products that are great value for the prices especially if you're a member of monthly subscription programs! Wear Fabletics from gym to work and out and about all the time!

Date of experience: April 1, 2023

Thumbnail of user chada40
Chad A. – Fabletics Rep

Hello Eugene,

Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in Fabletics. We count ourselves lucky for members like you. Have a great day!

Best regards,
Chad

Thumbnail of user johnh7574
Canada
1 review
0 helpful votes
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October 4th, 2022
Verified purchase

It supposed to be like lululemon but at a fraction of the price. With what you're paying in membership fees plus the cost of the discount it's really about the same if you buy lulu on sale.

Quality wise lulu is still better imo.

Date of experience: October 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello John,

We always aim to deliver products of good quality at a reasonable price. We are gutted when we miss the mark! For further assistance, our Member Services Team will get in touch with you right away.  

Best,
Renz

Thumbnail of user brendanm151
Canada
2 reviews
0 helpful votes
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May 20th, 2022
Verified purchase

Fabric is always great quality, better than Lululemon I find. I don't like that once I finally accumulate enough points to use on something they are taken away and expire so quickly. There is room for improvement there and would motivate me to buy more throughout the year

Date of experience: May 20, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Savannah,

We appreciate the feedback you shared regarding the rewards points and the quality of the items we have. A representative from our Member Services Team will contact you right away to help you.

Best,
Lia

Thumbnail of user charlenef103
Texas
1 review
0 helpful votes
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October 19th, 2021

The styling, fit and fabrics are sub-par. I cannot believe a celebrity has aligned their name with this junk.The website is not user-friendly in that I could not find a way to return the items. The orders and return link would not open, I had to google a number for customer service. I ordered 4 items and returned all. One of the items was a cross-body bag to take to the gym. This had a $40 price tag on it! To me, the lack of quality would only make the product useful as a giveaway because that is what you would do with it after receiving is ---give it away!

Products used:
None

Service
Value
Shipping
Returns
Quality

Date of experience: October 19, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Charlene,

We appreciate your feedback on your shopping experience with us! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Thumbnail of user michelles112
Texas
1 review
11 helpful votes
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October 1st, 2015

I ordered one item and was automatically signed up for a monthly membership for $50 every month! I've called 3 times and the automated system offers you a bunch of crap so you won't cancel, then when you decline the line disconnects! Do not give them your business!

Date of experience: October 1, 2015

Thumbnail of user chelseat2
Ohio
1 review
11 helpful votes
  • Send Message
February 21st, 2015

You have the option to shop here and there, or as a monthly VIP. Know what you are signing up for. Most the people who are leaving one star reviews did not properly read and follow the website. It gives you the option to "Check out as VIP" which means you sign up for the recurring service. I have had no issues so far and am very excited for my next outfit. Should it maybe be MORE clear? Yes. But does it plainly say that you're checking out as VIP? Yes. If you didn't know you signed up for the recurring service that's your fault, not theirs.

Date of experience: February 21, 2015

Thumbnail of user jent28
Canada
1 review
4 helpful votes
  • Send Message
November 7th, 2015

Fabletics is fantastic if you actually READ what you are signing up for. It takes two seconds out of my day to skip a month by the 5th. Super easy to skip just press a button. I skip every month just in case I decide not to purchase. Not sure why people are complaining so much. Don't give a website your credit card number unless you've read the terms and conditions I have had no issues yet with ANY of the clothes I've gotten. Love their leggings, thinker than Lulu lemon. Also feast shipping. For me it has usually taken from 3-5 days of ordering to receive. The clothes are so cozy and I've had no issue with the clothes. The fabric is cheaper than what you'd get at lulu lemon but like you get what you pay for, it is half the price of lulu lemon. Anyways, don't believe these reviews. People seem to be able to take time out of their day to write long negative reviews when they should have spent the time actually reading before buying.

Date of experience: November 7, 2015

Thumbnail of user suzannef256
Texas
1 review
0 helpful votes
  • Send Message
July 1st, 2022
Verified purchase

Been a customer since the beginning. The quality of the product has drastically decreased. Bras no longer fit properly. Yoga pants fall apart faster. There are yoga pants I've had for years that last longer than stuff I'm purchasing these days. Tops are a touch misshapen. Actually, most everything falls apart faster. My OG stuff from 2013 with substantially more wear is outlasting new stuff.

Date of experience: July 1, 2022

Thumbnail of user callieb49
Texas
1 review
0 helpful votes
  • Send Message
May 26th, 2022
Verified purchase

There are great selections, especially with the new tennis line that's come out. There is always something new coming out, which is amazing, but when my pair of leggings that I fell in love with begin to fall apart, they are not on the website anymore. If there was a way to have some goodies stay longer that would be even better.

Date of experience: May 26, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Callie,

Thank you for sharing your experience with our selections and the leggings that you ordered. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user aricb13
Texas
1 review
0 helpful votes
  • Send Message
June 1st, 2021
Verified purchase

Every time there is a sale event, they are out of stock and everything that is in my size, this holds true for current inventory levels as of late as well. They have put more focus into the ladies apparel then the mens, but that's just my opinion.

Service

Date of experience: June 1, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hi Aric,

Thanks for your purchase and for sharing your feedback on our selections! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Thumbnail of user paulb176
New Hampshire
2 reviews
3 helpful votes
  • Send Message
February 25th, 2023
Verified purchase

I was roped into a plan that draws 54.00 a month for a membership because I made the mistake of buying one item for my son from them. I didn't realize they had taken hundreds out my account that was non refundable before it was too late. I am trying to spend down credits they gave me but I have to keep returning the items because they are a terrible fit and style. The inseam makes all the clothes baggy in the crotch. Terrible business model and the customer service is computerized w non human voices.

Products used:
haven't found anything I like

Service
Value
Shipping
Returns
Quality

Date of experience: February 25, 2023

Thumbnail of user tateh11
New Jersey
1 review
0 helpful votes
  • Send Message
July 7th, 2022
Verified purchase

I have had a wonderful experience with Fabletics from the beginning. It is so easy to skip when you wanted and there are always a variety of outfits and styles to fit different tastes and budgets. I especially like the member credits that they started using more recently.

Date of experience: July 7, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Tate,

Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!

Best,
Renz

Thumbnail of user robins400
California
1 review
4 helpful votes
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April 9th, 2019

A good brand and good product will attract customers no matter what.

When business like Fabletics cheats customers with their sneaky VIP membership monthly recurring charges, customers will remember and never return. Very disappointed. Took 5 phone calls multiple dispute processes to credit card and Fabletics to get the story straight. Now I am out $250 and forced to purchase their overpriced items.

Terrible experience

Date of experience: April 6, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Robin,

We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.

Best,
Ivy

Thumbnail of user ioanab8
Romania
1 review
4 helpful votes
  • Send Message
December 23rd, 2019

They just took 50 from my account without notifying me about it (probably it was written somewhere between the lines of the terms and agreements). To cancel the damn VIP subscription I had to call their service center... why don't they have a cancel subscription option straight on the website?
Now I can use my "49 points" to buy stuff priced over 100 per item.

Date of experience: December 20, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Ioana,

All feedback is important to us. We strive to provide excellent customer service, so our Member Services team will be contacting you within 48 hours to resolve your issue.

Best,
Clark

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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