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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,783 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,263
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,783)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user amys3539
District of Columbia
1 review
0 helpful votes
  • Send Message
March 11th, 2024
Verified purchase

I found the membership structure confusing and opaque. Whenever I tried to get clarity from customer service regarding an issue I was having, I did not get resolution until contacting them 4 times on the same issue. I don't like that you cannot email or call them and are required to use the chat function for support. All in all, I was relieved when I cancelled my membership.

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: March 1, 2024

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Amy,

Thank you for leaving feedback on your experience with the VIP membership and the services we offer. We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user jessicaw1934
Washington
1 review
0 helpful votes
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November 1st, 2022
Verified purchase

Stuck with member credits but end up saving more with sales, then when I purchase it's not really worth it. Still have to pay fees if credit is used so I end up spending more money. The products are mediocre, the sizes don't work for me, and I just end up frustrated with a big bag of donations.

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jessica,

We appreciate the feedback you shared regarding the member credits and the items we have online. Our Member Services Team will contact you right away for further assistance.  

Best,
Lia

Thumbnail of user bonitaf20
New York
1 review
0 helpful votes
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October 24th, 2020
Verified purchase

I absolutely love everything about this bag! It has easily become my "everything" bag! It's stylish, easy to carry, has so many mesh pockets to hold your personals and has a large front pocket. I get so many compliments about this bag. The bag is the perfect size, has a beautiful quilted pattern in a soft taupe color, and good length handles, no one would ever guess, that this could be used as a gym bag. This item should stay on the Fabletics website. It's a must have.

Date of experience: October 24, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Bonita,

Awesome! Thanks for sharing your great shopping experience with us! Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.

Best,
Nelle

Thumbnail of user lauraj1542
California
1 review
0 helpful votes
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May 1st, 2023
Verified purchase

Select was poor and 90% of what I wanted was out of stock. Specials that came through email never seemed to have working links.

Additional fees added on at check out did not impress

I will say quality was decent so that is a +

Date of experience: May 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Laura,

All feedback is important to us, so we appreciate the time you took to tell us about your experience with product availability and additional charges. Our Member Services Team will contact you right away.

Best,
Allison

Thumbnail of user joylyng1
Canada
1 review
0 helpful votes
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September 1st, 2022
Verified purchase

Navigating the site is painful. It is a bit hard to shop.
The sizing is also unclear and tends to run on the smaller side.
Some of the bras really need to be beta tested. They literally don't work. The straps fall off or breasts fall out if you bend over. (No I didn't get the wrong size).

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Joylyn,

Thank you for taking the time to leave a review. Your feedback about the website and our product is important to us. Our Member Services team will email you right away to assist you.

Best,
Clark

Thumbnail of user andrewh2513
Montana
1 review
0 helpful votes
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June 12th, 2024
Verified purchase

$#*! not going to fly like that after July 1st and the drip law going into affect. Fabletics digs you in with deals and then hidden fees all over the place

Date of experience: June 2, 2024

Thumbnail of user ashleem106
New York
1 review
0 helpful votes
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February 1st, 2023
Verified purchase

I purchased a large order had three items to return ended up they were out of stock and never shipped had to fight for a refund as it started as an exchange overall not impressed with the experience … the clothing I kept was great though

Date of experience: February 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ashlee,

Thank you for sharing your experience with the availability of our products. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user bm456
GB
1 review
2 helpful votes
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July 6th, 2020

This company reels you in with smart marketing and a great sounding special offer, then tricks you into signing up to a VIP membership. Before you know it they have stolen £49 from your card, and will continue to do so every month unless you read your junk mail and cancel the VIP membership. Seriously dangerous - don't use!

Date of experience: July 6, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello,

Thank you for writing a review! We are sorry to hear if you disliked the VIP Membership program works. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Thumbnail of user karenp119
Florida
3 reviews
8 helpful votes
  • Send Message
October 11th, 2016

This is the second time I have had Fabletics take money from my account after I opted out/skipped a month.
I don't know how many customers they do this to, but I am not their personal bank.
They cannot just go into an individuals account, take money out and then claim ignorance for the error.
The system is very unethical and I am disappointed that Kate Hudson hasn't corrected the situation.

Date of experience: October 11, 2016

Thumbnail of user larket1
Colorado
1 review
0 helpful votes
  • Send Message
December 10th, 2021
Verified purchase

I don't recommend purchasing from this company or becoming a member. They have defective merchandise, and do nothing to make it right. It's very difficult to get through to a person if you have a problem.

Tip for consumers:
Don’t.

Products used:
None.

Service
Value
Shipping
Quality

Date of experience: December 10, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Larke,

We are sorry to hear that you are unhappy with our products. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user ericam93
New York
1 review
0 helpful votes
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March 27th, 2018
Verified purchase

I received my fabletics pants about a month ago and I love them! The material is very nice quality not see through at all which is something I worry about when purchasing any type of legging. I would definitely purchase again!

Date of experience: March 25, 2018

Thumbnail of user robinz77
Florida
1 review
1 helpful vote
  • Send Message
July 1st, 2022
Verified purchase

Website awful, customer service was practically unreachable and canceling was virtually impossible. Never had what I wanted to buy in-stock so had to settle for items I didn't care for. Quality was fair. I do a lot of subscriptions and love them all... this business model sucks. Almost felt like a scam towards the end.

Products used:
Leggings and bras

Service
Value
Shipping
Returns
Quality

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Robin,

We’re sorry to hear about what sounds like a frustrating experience. Our Member Services Team will get in touch with you right away to help you further. Thanks!

Best,
Renz

Thumbnail of user agnesd45
Illinois
1 review
0 helpful votes
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August 4th, 2021
Verified purchase

Definitely love this clothes! Especially leggings, that fits great and make my waist nicely slim. Great quality, color a bit different than shows on the picture, but overall very nice clothes. I would definitely buy more leggings and sweatshirts from Fabletics.

Date of experience: August 4, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Agnes.

Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!

Best,
Nelle

Thumbnail of user barbaras3947
Minnesota
1 review
0 helpful votes
  • Send Message
April 4th, 2023
Verified purchase

Pants advertised as best fit for seniors, not true, have to physically return product to store at MOA, club purchase plan very aggressive and next to impossible to get out of within loosing money and time. Worst ever experience. Not recommended.

Date of experience: April 4, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Barbara,

We value the comments you made about our products. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia

Thumbnail of user connorf52
Massachusetts
1 review
0 helpful votes
  • Send Message
May 29th, 2022
Verified purchase

At first my order was supposed to arrive 3 days after I ordered according to you guys, then it turned into 9 days, and now it doesn't even have an arrival date. It also hasn't updated the packages status in about 4 days. I just want to know where my package is and when the estimated time it will arrive is. My package could have been stolen or destroyed for all I know. This was a very bad experience and I am extremely dissatisfied.

Date of experience: May 29, 2022

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Connor,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with shipping out orders. We will contact you shortly to further assist you.

Best,
Dean

Thumbnail of user kates498
Nebraska
2 reviews
0 helpful votes
  • Send Message
June 1st, 2022
Verified purchase

I love all your products, seriously. One issue I have is with the big, long tags you put in all your products. They come off easily enough, but then the size is nowhere to be found. Especially on the sports bras. Maybe find a way to print that essential information somewhere ON the product so I know after I rip that roll of paper off. Just brand and size. That's it.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kate,

Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!  

Best,
Renz

Thumbnail of user kellyen1
Florida
1 review
0 helpful votes
  • Send Message
June 4th, 2022
Verified purchase

I have not been disappointed with any of my orders. The styles, colors, sizing, and ease of ordering on the website has improved greatly over the last two years. I always receive compliments when wearing my Fabletics outfits... they look great!

Date of experience: June 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Kellye,

We love you and your wonderful review! It is great to know that you are happy and satisfied with our service. It is always our goal to serve you the best we can and we are glad to know that we delivered.  

Best,
Tina

Thumbnail of user aaronl877
Texas
1 review
0 helpful votes
  • Send Message
August 4th, 2022
Verified purchase

I love the way that the clothes feel. Different sports brands have different interpretations of small, large and medium, so I had to break a few eggs there to figure out the right gym shorts omelette. Big fan. Will order more.

Date of experience: August 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Aaron,

We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user nathaliem87
California
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

All the pieces I've gathered from fabletics are great material and super comfortable, not to mention they are super cute! Love the pockets on workout pants, it's a must for me. I'll continue to buy products with them in the future.

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Nathalie,

Thanks for taking the time to write a great review! We take pride in giving the best quality of products and services to our dear members! We're delighted to receive your compliments and appreciation! Have a great day!

Best,
Dean

Thumbnail of user flashr1
Virginia
1 review
0 helpful votes
  • Send Message
September 1st, 2022
Verified purchase

First, Fabletics attire is very quality and probably my favorite brand. The boxers are comfortable, the dress pants fit well and are breathable, and the workout clothes compliment figure well. Some items are not valued well if you use a credit, however there are always sales. So I find it to be a better deal to skip the month membership dues instead of getting one credit, and buying items on sale.

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Corey,

Thank you for taking the time to leave a review. Your feedback about the VIP membership and credit usage is important to us. Our Member Services team will email you right away to assist you.

Best,
Clark

Thumbnail of user markf1937
Florida
1 review
0 helpful votes
  • Send Message
March 18th, 2022
Verified purchase

So I return items to have them exchanged, it takes over 3 weeks to hear anything, and then I find out that my exchange has been cancelled due to the other size requested being out of stock. Now, it's been over a week and I haven't seen the refund. What game are you all playing?

Date of experience: March 18, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Mark,

Thank you for your honest feedback! We are sorry to hear that the exchange order was canceled. We value you as a member and want to make things right! Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user ryleighb4
Canada
1 review
0 helpful votes
  • Send Message
February 18th, 2022
Verified purchase

These leggings are new to my wardrobe, can't say enough good things about them! The higher rise waistband is super comfortable and the fabric seems to deflect my dogs hair a bit better than my other leggings do which is fantastic. I wear leggings everyday for work and am also very active outside of work so they get used a lot! I highly recommend these leggings!

Date of experience: February 18, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ryleigh,

We are glad you are enjoying our leggings! We are also happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user nataliea362
Canada
1 review
0 helpful votes
  • Send Message
October 1st, 2022
Verified purchase

I first joined to try out the leggings, quickly determined that the quality did not match lululemon (I was looking for a lower cost alternative to my favourite work out gear). Throughout the subscription, i did try a few other products that were okay, but not enough for the subscription to feel worth while. It's very easy to forget to cancel your subscription if you don't want to purchase and I feel that it is just such a money grab profiting off of people agreeing to their card being deducted each month. If there was no subscription, or there was not the price difference for non-members I would be more inclined to purchase again in the future.

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Natalie,

Thank you for providing feedback about your experience with the products we offer and the membership! We always welcome the opportunity to improve our services. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user gabrielac208
Texas
1 review
0 helpful votes
  • Send Message
August 11th, 2024
Verified purchase

I return 1 outfit set through mail and FABLETICS never returned me the credit I used to buy it. Not truthful store

Date of experience: August 1, 2024

Thumbnail of user amberg231
California
1 review
0 helpful votes
  • Send Message
June 13th, 2020

I purchased the tricot pants and after a normal day of wear, they had horrible pilling and runs all over... Wore them a second time and it is even worse! I only gave it two stars and that is because they are somewhat comfy... I expected better from a pair of pants that was nearly $70! Never again!

Date of experience: June 13, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Amber,

Thank you for writing a review! We are sorry to hear if you ran into some sizing issues. Your feedback is helpful for us to hear! We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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