Fabletics

The site forced me to call customer service to get a return label which took 3 days to arrive via email. I was told I would receive a full refund store credit for 59.92. They gave me a credit for 9.97. I have emailed them twice but no explanation yet. It has been nearly a week!

Feel so badly treated! It's an absolute scam! You buy your first outfit for £22 and then have to pay £44 monthly! It's a vip membership fee. They're customer service seems to immune to complaints that they are willing to do nothing about it. Its really not worth the money and the humiliation! Do not buy.

This company is a HUGE scam! My husband ordered leggings as an anniversary present. He was enrolled in a program that automatically charged us $49.95/month. The original leggings were of very poor quality and fit. They cannot be returned for a refund. I got no product for the 2 months I was charged. I waited on the phone for hours to speak to an actual person. I was given no refund to the 2 charges. And it was VERY difficult to cancel future charges and get out of the program! --- I would give negative stars if possible.

The quality of Fabletics attire is awful. I've given most of it away. The website is also bad. Took me two calls (one where the guy read off a script all the reasons I should not cancel), one "live chat" where the representative ended the session before we were done. Finally, on the final call, the representative didn't make me suffer through the sales pitch of why not to cancel. Save your money.

Let me start by saying the leggings are amazing. I have a lot of leggings (it's pretty much all I wear anymore) and the Fabletics leggings are my absolute favorite. But. $50+ for a pair of leggings is absolutely an insane price. And the subscription has its flaws. I think giving the option to cancel the next month should begin way before the month begins. Or give me the option to pause my subscription until a date of my choosing. Five days a month to stop them from charging isn't enough. People have lives and they forget things.

The products themselves are pretty good but a bit overpriced compared to competitors. Horrible customer service, however! I waited 3 weeks to receive an order and received an authorization to return it before I even received it! When "my" order did come, it was someone else's order that I then had to ship back. They did "compensate" me by rushing the correct order (which I still haven't received). I cancelled my "VIP" membership.

Ordered yellow outfit and separated yellow jacket to match. Only got jacket. Email said I received all the 2 piece yellow outfit along with the jacket. Also a few days later received flower short pants which I already have and bought last years. I did NOT order this. Still waiting for light blue extra large bottom.

I love many things about fabletics. My only feedback that kept a higher rating was:
1. I receive emails of sales or other offers and go to website and none are available/out of stock and I just received the email. This needs to be fixed to retain a customer.

Many of my purchases I just love or I would not be a VIP!

I placed my 1st order for 2 leggings for $24. Neither size fit well.
I attempted to exchange them for the correct sizes. I was then notified they were both out of stock.
So I was given a $12 credit for leggings that were supposed to be valued at over $49 each.
Very poor customer service!

They have the worst customer service. No one actually answers your questions or addresses your issue. It's very frustrating. I'm sick of it and then you ask to cancel and they won't. I get sent the wrong products and it takes 3 weeks to receive anything. I love their products but I hate dealing with them.

The style of products have gone to one end of the spectrum. Extremely trendy and not for all body types.
There used to be a mix of classic styles and cuts with trendy options as well. Some people would just like a norma sweatshirt that isn't cropped to the bra line or with a puffy sleeve. What happened to classic, simple styles?

The website is not user friendly. If you have a credit you can only use it by calling customer service. It's misleading and you go all the way through the checkout options wondering when you'll have the option to enter in your credit and it doesn't let you. There have been several times where I just said forget it and just paid rather than calling and waiting on hold to use a credit. It is my money as I have had several return credits, but yet you make me work to use it. Doesn't seem right.
Shipping takes forever!

OMG! I am so sad I purchased without doing due diligence (which i normally do)! I am shocked Kate Hudson would put her name on such crap merchandise! I made my first order and just received it (about 10 days). The materials are SO CHEEP! The website talks about free returns but what they don't mention is that you have to CALL them. It can't be done on line AND they charge a restocking fee! I feel absolutely stupid!

Gave two stars for the benefit of the doubt, my review is pretty unfair. I was just about to purchase products from this website (I have to add, they have the cutest stuff. Way to go Kate). Then I read how everyone had problems and they are charged monthly. Then I went on to read that the quality isn't great. I am so disappointed, because I wanted to love this stuff. Lol

Side note... Sherry (Customer service that responds to these post) must have an automated response. Poor thing has to say the say thing to every review. Lol

I purchased 2 pairs of pants, they were poorly packaged for shipping, delivered by USPS, rolled up and shoved in my mailbox. The pants are permanently wrinkled. Called Custom Service, told them of the issue and asked for replacements. Within seconds I was told there were none available, without checking. I was told to send them back and they would decide if the wrinkles were permanent or not. I took them to the post office and haven't heard a word in 4 months.

It promotes a great deal with the promise of just your email address so then you make your order and are signed up. But then they will charge you £44 a MONTH to this membership so many have unknowingly signed themselves up for. And you can only cancel by calling their customer service line with a foreign person trying to sell you on more offers and how we can choose not to pay £44 if we 'skip the month'.

I had to be really pushy in order to get her to cancel my membership and for her to reassure me that me cancelling will not affect the order I have just placed.

I appreciated the shorts with the linings, my son is enjoying the workout shirts, and he just asked me to buy him some more, I suspect the Fabletics line will be more prominently displayed in our neighborhood gym and on the pickleball court. Keep up the good work, Regards Mark

Poor quality products, they took first subscription of £49, I made a complaint and they refunded. At that point they were suppose to cancel the VIP membership, taken further subscriptions and refuse to repay my money back. I would never buy products for them again, better quality elsewhere for less!

So far it's been OK. But I sent back four shirts and never got refund for them. It was summer blouse that were on sale for 9.99 a piece. 2 white blouse and 2 light blue. But I didn't care. I love your legging. Can't figure my blouse size yet.

I never would have bought the 2 for $24 leggings if I had known they will be charging my account almost $50 monthly. This is ridiculous. I will be sure to tell everyone I know NEVER to use this website. I am so frustrated. I cannot afford $50 out of my account for NOTHING. If you are going to charge people that much money every month you need to make it more clear. Period. Did I mention how angry I am?

I have been trying to return my daughters coat I bought her for christmas. I originally wanted to exchange and that was complicated. First they send you an email saying that you have to wait for another email with your return label. A week has gone buy with me emailing everyday saying I have not received my return/exchange label. Then went to the store only to say we would get store credit. Never will i ever shop here again!

The products I received were good quality, however I did have to return some items due to not being able to exchange as they were out of stock. I was notified that there would be credit on my account, and I have not seen it yet. This has been a couple of weeks.

The quality is worse than old navy, the fit is not great either and if you wish to return something there is a restocking fee plus return shipping. Complete waste of money! Their customer service is non-existent. You have to call them and they NEVER answer. The only way around them if you have a membership is to log in each month and skip and/or cancel your credit card! You have been warned, DO NOT buy from these people!

I had actually forgot to skip the month like I always do and decided to check things out. I bought a 2 piece set and they are amazing! I love that I can choose different sizes for the top and bottoms in sets.
The only downside which was no fault of the company (not really a fault of the shipping company either) but there were several delays in shipping. Not a deal breaker at all just a minor annoyance.