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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,781 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,261
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,781)

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Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user peterk1669
GB
1 review
0 helpful votes
  • Send Message
May 9th, 2023

Received order... not happy so tried to send back... so hard to send back... make it really difficult...
WORST is that you sign up for vip membership without being forewarned of the £55 per month charge... every month... £55...
This £55 gets you a discount on future orders
Love buying online and honestly think this is the worst company I have ever dealt with.
My advice is to steer clear... why on earth would anyone want to use a company that deters returns and charges £55 per month for the privilege of being a VIP?
Quality of items certainly no better than the local market stall...

Tip for consumers:
refunds so hard to obtain... many emails later finally received.
vip membership auto enrolled at £55pm.... WOW.... are you kidding me?
not happy at all...

Products used:
used the shorts.

Service
Value
Shipping
Returns
Quality

Date of experience: May 9, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Peter,

We regretfully note that we received your feedback regarding our return policy and the VIP membership. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.

Best,
Lia

Thumbnail of user francescah168
Florida
1 review
0 helpful votes
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May 18th, 2024
Verified purchase

In this order, I purchased 2 bralettes, 2 pairs of leggings in different styles, a pair of bike shorts, and a tote bag. For reference, the sizes I ordered were large and x-large.

Upon receiving them, I noticed a pair of the leggings looked a little small, but I assumed it was the compression. Tried them on, the tag ripped off, and I could barely get them on. After checking the tag, I was sent a size SMALL. I understand accidents happen, but receiving a small when you ordered a large feels icky to me.

Other than this issue, I love the bike shorts, bralettes, and tote bag. The tote bag is probably my favorite item out of the whole purchase.

Value
Shipping
Quality

Date of experience: May 8, 2024

Thumbnail of user eb425
Australia
1 review
6 helpful votes
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August 27th, 2015

I am still waiting (after 4 weeks) for my items to arrive. DHL is saying they can't track as Fabletics doesn't [ay for door to door service. Fabletics is telling me to call Australia post, who have no idea as its a DHL package. Who knows if I will ever receive my package. Terrible customer service, I have sent 8 emails in the past fortnight and only one person got back to me yesterday.

Have cancelled my subscription without even receiving my goods. What a rort!

Date of experience: August 27, 2015

Thumbnail of user jennifern1154
Pennsylvania
1 review
0 helpful votes
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January 14th, 2022
Verified purchase

Fabletics leggings are well, fabulous! I love the level of compression and the fit. I'm a group ex instructor and wear leggings almost everyday, and the variety that Fabletics offers is vast and the price is right considering the frequency of sales. The reason I don't give 5 stars is because I have to set a reminder to skip the month to avoid billing and, honestly, I'm not sure how to end my subscription should I ever decide to do so. For some reason, I don't think it's going to be easy.

Date of experience: January 14, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jennifer,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We're sad to know that you don't want to skip the month and want to cancel. We'll be sending you a private message right now. Thanks!

Best,
Clark

Thumbnail of user reginaf148
Missouri
0 reviews
0 helpful votes
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January 18th, 2022
Verified purchase

Fabletics is on the verge of achieving total excellence! If a product sells out repeatedly, why would you discontinue it? The example would be the takeaway short/pant. The One short is the same fit but the fabric quality declined substantially. The only pant changed to a baggier fit (or less sizing consistency) in 2021. Shipping is the slowest of any major retailer, by a long shot. Fabletics has some awesome products, and could be the greatest apparel brand out there if they could iron out a few quality control issues.

Date of experience: January 18, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Regina,

Thank you for taking the time to leave a review. We are sorry to hear that you are not pleased with our selection and shipping service. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user heatherr870
California
1 review
0 helpful votes
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July 4th, 2022
Verified purchase

I've never had such amazing service. Every employee was helpful and excited about the products. I told my closest friends about how caring everyone is and they dropped by the store and had the same experience as me. 100/10 recommend.

Date of experience: July 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Heather,

Thank you for the wonderful review and for taking the time to share your awesome shopping experience with others! Our priority is customer service and we are ecstatic that we met that mark! Awesome members like you make our job a pleasure.

Best regards,
Chad

Thumbnail of user brittnig7
Maryland
1 review
0 helpful votes
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November 1st, 2022
Verified purchase

I love almost everything I've bought from this company. However, it takes FOREVER to get the items you order. I placed two orders as gifts and paid for expedited shipping after waiting 3+ weeks for items I ordered for myself. Even with paying for shipping the items were over a week later than they were promised. I received little to no responses when I contacted the company. I would definitely be ordering more clothes if it weren't for the hassle of actually getting it!

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Brittni,

Thank you for writing a review! We appreciate your feedback on our delivery and would like to address your concern. Our Member Services Team will get in touch with you right away.  

Best,
Renz

Thumbnail of user marilynj55
Illinois
1 review
0 helpful votes
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July 4th, 2019
Verified purchase

The people I worked with in the store were incredible, friendly and helpful, all of them.

The shorts have been fabulous. I wear them a LOT. They are extremely comfortable and having the pockets makes them great for walking outside while taking your phone, keys and money with you.

Date of experience: July 1, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Marilyn,

It is our desire to keep you satisfied with our services, unique styles and good quality at the affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!

XO,
Ivy

Thumbnail of user renem47
New York
2 reviews
22 helpful votes
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February 24th, 2016

I was looking forward to making a purchase from this company but after reading so many negative reviews, I can only hope more read these reviews and stay away from this fraudulent company. Shame on Kate Hudson for endorsing this company... shows a lack of integrity on her part.

Date of experience: February 24, 2016

Thumbnail of user annb1429
Ohio
1 review
0 helpful votes
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June 2nd, 2022
Verified purchase

Fabletics is pretty much a scam of a company. They make money off of you forgetting to cancel or skip your subscription. They also have terrible customer service that is rude to you when you try to contact them about any issues. I would never shop with them again.

Date of experience: June 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Anh,

Thank you for the feedback about your experience with our VIP membership. Your satisfaction is our priority and we would like to make things right, so a representative from our Member Services Team will contact you right away.

Best,
Allison

Thumbnail of user elizabeths3121
Texas
1 review
0 helpful votes
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November 5th, 2022
Verified purchase

I have really enjoyed the clothing I ordered. It's great quality and the price was exactly right. Even after several washings the clothes have held up well. I will definitely be buying more! Only thing… they have sales all the time and send ads constantly… it's a bit annoying.

Date of experience: November 5, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Elizabeth,

Thank you for sharing your experience with our products and promotions. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user lucin6
Massachusetts
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

Can't stand their membership plan. Having to skip every month or getting charged $50 is ridiculous. Even making a purchase doesn't prevent the charge. I also think the style is changing and not in a good way. The Yitty stuff is hideous

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Luciana,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible.  Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user candib29
Florida
1 review
0 helpful votes
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March 4th, 2023
Verified purchase

I really don't like the changes that has been made before we had to pick out our own style outfit that was free for the points that we earned. You took away certain items that everybody likes especially the knee crop leggings and I don't think I will be buying as much as I used to. I have almost 4000 points and they offered sad you wanna offer me for my points I don't like and I don't like the fact that we have to pay $15 towards our purchase using our points. It has changed a lot.

Date of experience: March 4, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello Candi,

Thank you for taking the time to leave a review. Your feedback about our pricing and points usage is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user briannab197
Minnesota
1 review
0 helpful votes
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June 4th, 2022
Verified purchase

I have been a member of fabletics for awhile and enjoy their leggings. However, I do not like how you cannot get your money back after they take it out each month for a credit. I had a rough few months and forgot to skip and needed that money back, but was denied. I told them youre just taking money and making me spend it at your company. I know it's in there 'terms and conditions' but I think that is terrible business practice. I got one credit back but that's it.

Date of experience: June 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Brianna,

Thank you for your feedback on our monthly credit charge. We want to keep our good reputation for pleasing our members. Our Member Services Team is here to help you in any way they can. Someone is sending you an email right now.

Best,
Clark

Thumbnail of user cleom40
California
1 review
0 helpful votes
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August 4th, 2022
Verified purchase

Horrible customer service. My fabletics account was hacked. When on the phone with customer service about this they even tried to sell me on additional promotions. No sympathy. They still owe me $ for a credit that the hacker used.

Date of experience: August 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Cleo,

Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about your hacked account is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user dorish373
Maryland
2 reviews
0 helpful votes
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February 1st, 2023
Verified purchase

I have been very pleased and satisfied with the quality of the merchandise and the speedy delivery. The items are so unique and my granddaughter truly loves them because she says mom mom no one else has shoes like mine and always ask me where i got them from.

Date of experience: February 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Doris,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!

Best regards,
Chad

Thumbnail of user sheilav13
New York
1 review
7 helpful votes
  • Send Message
January 14th, 2018

It was very easy to order from, however I have been trying to cancel my account for a few days now and no one answers the phone or chat. I have been on old for 30 minutes and nothing! I would not recommend Fabletics or it's affiliates to anyone.

Date of experience: January 12, 2018

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Sheila,

We’re sorry to hear about your situation. Our member services team will get in touch with you right away. Thanks!

Best,
Sherry

Thumbnail of user kamis9
Maryland
1 review
8 helpful votes
  • Send Message
January 12th, 2020

Not only is the membership guidelines extremely frustrating, but the customer service is abysmal. If you forget to "pass" for the month, they simply don't answer the phone. Trust me the clothing is not worth this horrible system and customer experience - pay a little more and go with lululemon.

Date of experience: January 9, 2020

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Kami,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.

Best,
Ivy

Thumbnail of user adrianef9
Pennsylvania
1 review
0 helpful votes
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December 2nd, 2022
Verified purchase

Have been a fabletics customer for over 4 years. In the past 2 years or so I've noticed a huge decline in the quality. Falls apart quickly, doesn't stay up during workouts etc. I'd say it's OK for just loungewear but definitely not running or lifting.

Date of experience: December 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Adriane,

Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user denelled3
Minnesota
1 review
0 helpful votes
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July 5th, 2019
Verified purchase

We have had nothing but great experience with the staff at Fabletics. The quality is always well made. Any time we have had to make an exchange or return, it's a very simple process. I would recommend Fabletics to everyone.

Date of experience: July 2, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Denelle,

It’s great to read your feedback about Fabletics and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!

XO,
Ivy

Thumbnail of user adiatd
New Jersey
1 review
0 helpful votes
  • Send Message
March 31st, 2020
Verified purchase

Whether you're putting your subscription on pause or putting fab wear in your cart the customer service team is incredibly helpful. Outside of the sites UI/UX and unlimited selection of gym fit, I believe the customer service experience is what stands out the most... to me at least :)

Date of experience: March 1, 2020

Thumbnail of user amyg1655
North Carolina
1 review
0 helpful votes
  • Send Message
February 3rd, 2023
Verified purchase

I had several credits as I did not need new gear just yet. They have expired my credits even though I paid money for them. In my option that is stealing. I will be cancelling my membership due to this.

Date of experience: February 3, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Amy,

Thanks for sending your review! Your feedback about the VIP membership and member credit usage is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user susant2026
Oregon
1 review
0 helpful votes
  • Send Message
July 4th, 2022
Verified purchase

After years with Fabletics, I have many items I love which are in frequent rotation. Others I tired of and have sent onward to make others happy. A few did not work out, however they are just a small group.

Date of experience: July 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Susan,

Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with a few of our products. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user jonm827
Nevada
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

Every single time I have made an order, shipping is delayed. I continued to be treated like a commodity by customer service agents - not like a loyal, high spending customer. It's disgusting and I likely won't be ordering more products.

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jon,

Thank you for taking the time to leave a review. We are sad to know about your negative experience with our shipping service and Member Services Team. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user sherryn218
Florida
1 review
3 helpful votes
  • Send Message
June 13th, 2023

I thought I was getting a one time good deal. Little did I know I was enrolled in an expensive VIP membership. The quality of their apparel is equal to Old Navy in my opinion. Don't get roped into their money making scam of mid level quality athletic apparel.

Date of experience: June 13, 2023

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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