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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,780 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,260
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,780)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user evelyna227
California
1 review
0 helpful votes
  • Send Message
June 1st, 2022
Verified purchase

I received my items on time. When I made the purchase I believe the estimate was about 2-3 weeks for processing but it came sooner. I like the have a more accurate delivery time so I can make sure I'm not out of town and available to pick the item up off my porch. I was happy it came sooner but would have appreciated a more accurate time frame.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Evelyn,

Thank you so much for your feedback and for sharing this with others that you like our shipping and delivery! We are pleased to learn that we were able to meet your expectations for online buying.

Best,
Clark

Thumbnail of user jaimeeh11
Texas
1 review
0 helpful votes
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May 2nd, 2023
Verified purchase

I left because I had to return a piece because it fell apart in the wash. The quality of fabric on the pieces I kept were thin and the sewing comes apart easily. Most worrisome is that when I chose a set that was $39.95 or one member credit, upon checkout the price was 59 and shipping was $8 unless I bought just one more overpriced item to receive free shipping. I haven't even used my last credit because I refuse to give anymore money to Fable-letics.

Date of experience: May 2, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Jaimee,

We value the comments you made about the items we have and member credit usage. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.

Best,
Lia

Thumbnail of user missyb105
Minnesota
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

I think Fabletics has good quality products however the favorite items I try to purchase are always out of stock even when it says they are in stock. It's been a month since I placed an order that I later learned is out of stock and I still don't know when those items will be in stock. I also don't like that our reward points expire. I have tried to save up to get a bigger reward and then my reward points disappear and I have to start over again. For those reasons I intend to cancel my membership after my last order is finally resolved.

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Missy,

Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our selection and reward program. We are also saddened to know that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user johnu704
Minnesota
1 review
0 helpful votes
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January 1st, 2023
Verified purchase

Somehow when I bought some shorts from you you sign me up for some kind of commitment where you charge my credit card without what seemed to be my consent. I thought it was fraud so I cancel my credit card immediately and then called you to find out that I got some sort of credit? This was never expressed to me clearly and I'm upset about the experience.

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello John,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.   

Best,
Renz

Thumbnail of user carolynk562
Colorado
1 review
0 helpful votes
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August 4th, 2022
Verified purchase

I do love the leggings. They quality is great. I just find it to be very expensive sometimes I also wish they didn't run out of styles so quickly. And lastly I wish they would have more crop and capri length. Most are 7/8 and full length.

Date of experience: August 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Carolyn,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user claraj74
Louisiana
1 review
0 helpful votes
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October 3rd, 2022
Verified purchase

Leggings were not at all what I expected. They keep rolling down. Maybe for someone with no butt at all it might not be the case, but someone like me the legging does not hold which frustrates me when I am working out. There is no support.

Date of experience: October 3, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Clara,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user haileym29
Arizona
2 reviews
11 helpful votes
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July 24th, 2019

I ordered 2 pairs of leggings and they were shipped in a timely manner. However, my order said it had been delivered and I did not have them. I was filing a claim for a lost package and I started a live chat to see what mail class they ship with. I was informed that their customer service rep would resend my order to me for free! I've ordered from them before and their leggings are really great quality.

Date of experience: July 24, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Hailey,

It is our desire to keep you satisfied with our services, unique styles and good quality at the affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!

Best,
Ivy

Thumbnail of user renatac15
Canada
1 review
2 helpful votes
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August 25th, 2019

The product didn't hold up- the ink in the crotch area bled after wearing them once. Since they weren't purchased at fabletics, they won't stand by their product! I'm guessing they send the "defective items" to Marshall's and Winners so that they don't have to stand accountable!

Date of experience: August 25, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Renata,

We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Thumbnail of user amandav766
California
1 review
0 helpful votes
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May 26th, 2022
Verified purchase

I'm cancelling my membership after a year of being a loyal member due to the service that I have received. Recently waited over one month to receive a partial outfit, had to call customer service over eight times within a two week period to hear the same script that they were experiencing technical issues. Requested refund and still had to call numerous times. Not a happy customer with all the issues that I went through.

Date of experience: May 26, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Amanda,

We appreciate your feedback, on your VIP membership experience. We will be emailing you right away for assistance.

Best,
Tina

Thumbnail of user indial1
GB
1 review
9 helpful votes
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October 21st, 2014

Not yet recieved the product but I saw that i would need to pay £44 a month, and i think people just need to be more careful when buying online. It is clearly stated that this will be debited from your account, and obviously people just skim over it. Technically it is not a scam, and is well within its legal rights. I have just rang up to cancel my VIP Membership, and it was straightforward, with no hassle, and no waiting on the line as with some companies. So far I've had a good experience.

Tip for consumers:
Make sure to read the small print

Date of experience: October 21, 2014

Thumbnail of user tinav163
Canada
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

I have purchased several items…leggings, sports bras, and a bathing suit. The leggings are SO comfy and keep everything in place…they wear well…no pilling after many washes. The bathing suit top fits so nicely…it is now my favourite! I love everything so far.

Tip for consumers:
If you see something you like, get it! They sometimes sell out of certain sizes. I had a question and customer service was very prompt with a reply.

Products used:
Leggings, sports bras, bathing suit

Value
Shipping
Quality

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Tina,

Thank you so much for your awesome feedback on our products! We are very glad that we were able to satisfy your needs! We appreciate the time you took to share your experience with the other members.

Best,
Mary

Thumbnail of user annah1562
California
1 review
0 helpful votes
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February 1st, 2023
Verified purchase

I do love the product quality very nice. However I don't love that I can't find leggings that fit anymore. Now the company has nothing but high rise and no longer helps their audience that like mid rise better. So I don't get things often these days.

Date of experience: February 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Anna,

Thank you for taking the time to leave a review. Your feedback about the selections is important to us. Our Member Services team will email you right away to assist you.

Best,
Clark

Thumbnail of user urszulak10
Canada
1 review
0 helpful votes
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September 5th, 2022
Verified purchase

Love the fit and feel of the pants, but I got a nice orange and purple pair of tights, unfortunately they are not so flattering when I workout. My sweat stains are so visible in all the wrong areas- looks like I pee myself after a workout slightly self conscious of that.

Date of experience: September 5, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Urszula,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user demitas1
Ohio
1 review
0 helpful votes
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February 16th, 2022
Verified purchase

It is very frustrating to discover that outfit choices are so limited and it is also disappointing that so many times the choices include a specific bra. When you do not need more bras it is a waste. I think this program was deceptive in how the choices would be a benefit.

Date of experience: February 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Demita,

Thank you for writing a review! Your feedback about inventory is important to us, and we would like to address your concern. Our member services team will get in touch with you right away. Thanks!

Best,
Renz

Thumbnail of user reneem370
Texas
1 review
0 helpful votes
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January 31st, 2021
Verified purchase

They literally make you buy the package, for the item they messed up, and make you send the item back before they will consider sending you a new one or giving your money back. I have spent over a $1000 with them in the last few months a they can't even give my money back on some ripped pants or send me some new ones without getting the damaged merchandise back. Amazon sent me $138 dollars back after they sent me the wrong rug without even asking for me to send it back. Online shopping is for convenience, I buy things I know will fit, I don't do returns. Having to BUY the package myself and take time out of schedule to take it to the post office and send it back is not how I online shop. That's all I have to say.

Tip for consumers:
Return policy sucks!!

Products used:
Clothes

Service
Value
Shipping
Returns
Quality

Date of experience: January 31, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Renee,

Thank you for sharing your feedback regarding our return policy. We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user breac1
Kansas
1 review
0 helpful votes
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September 30th, 2020
Verified purchase

The leggings I purchased are one of the best fits I have found. However, the company passing on the tariff fee to its customers is beyond unacceptable. The company has chosen to pursue business practices outside the US... they should pay for their choice, not the customer.

Date of experience: September 4, 2020

Thumbnail of user nellep
Nelle P. – Fabletics Rep

Hello Brea,

We sincerely appreciate the feedback you shared regarding the tariff fee. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user aik5
Illinois
1 review
0 helpful votes
  • Send Message
December 26th, 2021

Worst customer service!
I made the mistake of buying an electronic gift card. It never got delivered and trying to get it resolved has been a nightmare. To begin with the monthly credit system is a scam, the prices without membership are outrageous. Finally, customer servive is terrible.
Fabletics is a Horrible Experience.

Date of experience: December 26, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ai,

Thank you for writing a review! We are sorry to hear about your negative experience with our prices and Member Services Team. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you within 24-48 hours.

Best,
Chad

Thumbnail of user zabinb1
Mexico
1 review
0 helpful votes
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May 19th, 2022
Verified purchase

Fabletics has good products. Although if you order something online and go to a store to exchange they charge you over what you've already paid and then you have to keep calling. They play the blame game, contact the store or xontqct customer service. Takes too much time to figure all that out

Date of experience: May 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Zabin,

Thank you for sharing your experience regarding our products and processing an exchange. Your opinion is important and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.

Best,
Mary

Thumbnail of user bridgettv3
Tennessee
1 review
0 helpful votes
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September 27th, 2020

I have been a member of Fabletics since 2011. I absolutely love their products. You can skip a month at any time that you don't want to buy anything, which is a great option. I don't like the pricing system. Don't get me wrong, I believe the cost for the items are reasonable for a quality product. I don't appreciate how they price the items as 32.75 and the other item comes up 16.50 in your cart so you are. 75 cents under your fifty... every freakin time. As a VIP member, you have to order in the first five days, and in that time there are no specials or sales. If you save your fifty and choose not to skip, you can not apply that fifty to a sale item that will come up after the first five days. I also have an issue with customer service. I can not understand what they are saying. I feel bad, but it's kind of important to understand the customer representative. And last but not least, the shipping time is stupid long. This last order is on day 15 and still in postal limbo.

Date of experience: September 27, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Bridgett,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, someone from our Member Services team will be contacting you within 48 hours to assist you.

Best,

Daniel

Thumbnail of user ering310
Illinois
1 review
0 helpful votes
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December 1st, 2021
Verified purchase

I absolutely love my Fabletics leggings. They are affordable, comfortable, not see through, super cute and I love all of the different color options. I always get so many compliments on the styles and colors.

Date of experience: December 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Erin,

Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!

Best,
Cathy

Thumbnail of user tysonb54
Illinois
1 review
2 helpful votes
  • Send Message
February 12th, 2021
Verified purchase

They can't hit an arrival date. I placed an order and was told it would arrive within 3 days. 3 days later I was told that it would arrive within 7 days. After 7 days the arrival date went blank. After 10 days I contacted them and was told that my arrival date would now be within 21 days. They would not cancel the order and informed that some of my items were final sale items. This was not indicated at the time of purchase or on the order form. They kept trying to give me money off my next purchase/subscription but refused to address the actual problem.

Date of experience: February 12, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Tyson,

We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you within 24-48 hours.

Best,
Chad

Thumbnail of user scottg363
New York
1 review
1 helpful vote
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January 25th, 2019

My wife bought a piece of clothing on this site several months ago, and we have been charged a recurring charge of $49.95 every month. It is unbelievable. It is absolutely ridiculous. Avoid this website.

Date of experience: January 23, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Scott,

Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.

Best,
Ivy

Thumbnail of user daynag19
California
1 review
0 helpful votes
  • Send Message
August 1st, 2022
Verified purchase

Their mens clothes fit a size too small. And a few of the clothing already broke after second wear. I did not enjoy the $50 *MONTHLY* membership fee. I wasn't even aware I was gonna be charge until it happened. I could understand a annual fee but the average person would not be buying gym clothes every month. Would not recommend & would never buy again.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Dayna,

Thanks for sending your review! Your feedback about our product sizing and quality is important, and we would like to address this as quickly as possible. We would also like to discuss further the VIP membership. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user donaldj517
Pennsylvania
1 review
0 helpful votes
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November 3rd, 2022
Verified purchase

The clothes don't fit as described. The discounts only applied after a labyrinthine system of membership. I can't for the life of me understand how Fabletics works. It's a mystifying system that I've already quit.

Date of experience: November 3, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Donald,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible.  Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user chereew3
Illinois
1 review
0 helpful votes
  • Send Message
July 11th, 2024
Verified purchase

Too expensive…. Pricing and monthly charge does not make sense in relation to quality and selection of items.

Date of experience: July 1, 2024

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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