Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I tell people not to join fabletics as it is a complete pain in the $#*! to cancel. Be a normal company and offer easy cancellation instead of a phone goat rodeo.
The colors were different from the ones online and I got 3 pairs of leggings same model and sizes but one of them was bigger and longer even though it was supposed to be same size, I think it was wrongly labeled.
Hello Lucy,
We're sorry the colors didn't match what was shown online and that one pair of leggings arrived with a noticeably different fit despite being labeled the same size. We understand how disappointing that is, especially when you expected consistency across all three pairs. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
I'm a curvy woman and I have recently turned 50. All your workout clothes are cropped hoodies, sweatshirts, tank tops, etc. You are a clothing company that is appealing to a younger group and I will not buy any workout gear from Fabletics. I don't wanna go to the gym and put my hands over my head and have my mid drift show. I have bought some scrubs from your company but again I don't even look at your workout clothes anymore because I cannot find one top that will cover me as I'm working out.
I somehow wound up on the website by clicking on a link. I liked the product I was seeing and bought a few items. I was shocked at the prices on checkout but didn't stop to read the fine print. I contacted Fanletics through chat and they reimbursed me the membership fee, but the next month it comes out again. Please make it stop.
Hello John,
We're truly sorry for the frustration caused by unexpected membership fees. We understand how surprising the charges were after you found items you liked. While our Member Services Team refunded the initial fee, we know it's disappointing that the charges continued. We value your feedback and are committed to addressing this matter, so we will be sending you a private message shortly.
Best,
Allison
My daughter is a tech currently attending nursing school. I have purchased multiple scrub sets for her and hands down she says these are the best out there, especially for a 12-hour shift. She is 5'7" and the tall on-call jogger is her favorite, she likes the pockets.
First of all, it pays to be a VIP! My weight has fluctuated a lot over this past year but my Fabletics leggings and tops have been there every step of the way. I get really excited to put them on for my workouts and continue to get compliments on them.
I'm am thrilled with the quality of my Fabletics purchases. I do wish there were more style options available for those not interested in cropped styles. Some people like to stay covered on their abdomen while they get in shape or it's not age appropriate. Fabletics tends to get younger population styles more than the general public
I absolutely love all the clothing we have purchased But the membership is incredibly pointless and just gives me one more thing to do every month and seems like a money grab from the company
It goes without saying I really like the Fabletics clothing brand.
They fit great, they look great and they are very comfortable.
I am glad they have sales because that makes buying them
A better bargain.
I am a senior and love the fit and comfort of the Fabletics exercise clothes. I can move easily in them but more importantly I feel fit wearing them. I didn't know the tee tops came in different colors so I only ordered black. Next time I will explore other colors.
My first purchase was a disappointment because of the difficulty in returning anything. I ended up donating it because the sizing and fit was off. However now I am very careful to only order items when I have done extensive review and consideration. Be careful to check your size against their chart and carefully read the material used in the item. My husband loves their lightweight casual pants and he now has 4 pairs. I purchased a winter jumpsuit and I love it for casual wear. Use the skip a month if you want to save money. Look for their sales which are great.
Most of what we ordered was good. Different materials and styles. One pair was not a good fit. When I reviewed the way you have to return an item it was hard to do. After considering my possible action to get my money back, I gave up. I donated the pair to a local church charity. MUST OFFER EASY RETURN OPTION. NO STORE NEARBY.
I have been buying fabletics leggings for years. I really love the power hold leggings and now the new flare leggings. The two biggest complaints I have are: one, they seem to go through periods where their inventory is really low and it's almost impossible to find my size (size small) in any of their leggings, and two, the power hold leggings just dont seem to hold up as well as they did a few years go. The power hold material itself seems to be the same but the stitching seems to have changed and comes apart after just a few months (which can obviously put you in some seriously embarrassing situations at the gym).
The right size is rarely available and you need to click all the way to that size to find out its not available. That not a good UX interface. Not worth the credit when the sales are alway happening. We should have access to to better options and deals ans we sholud FIRST to accessthe inventory as subscribers
Frankly, I haven't had the chance to wear the pants I bought yet. But that's not problem with the company. Apparently, I somehow signed up to join the Fabletics Club while ordering the La to and found a $70 charge on my credit card. When I called to ask about it they told me it's a monthly fee for joining the club or whatever it is.
To their credit they removed the charge and cancelled my membership without much of a problem. However, I can't imagine how many people dont realize they're being charged $70 per month when all they were doing was buying a single item or even a few items.
VIP is so annoying. Either give the discount or don't, but why hide behind a monthly subscription for clothes. Then if a person wants to unsubscribe, it's a whole process, where the rep repeatedly tries to get you stay. Or you have to remember to skip a month every month. It's all just too much, so I usually choose other stores over Yitty/Fabletics.
Over the years, I have purchased everything! I have leggings, joggers, undergarments, a coat, a winter outfit, sweatshirts, sports bras, and matching sets. All have been high quality and fashionable. Recently, either my taste has changed or Fabletics has changed. I have not found as much as I would like to purchase. Also, I don't need a celebrity endorsement to buy a quality product.
Company has horrible business practice.
Canceled membership monthly auto pay and have plenty of funds after years of payments and they don't give me any VIP discounts now with money PREVIOUSLY collected. They also take your money if not used in a certain time frame. Absolutely uncalled for. Will never, ever buy from this place again. Called and Wrote them a letter and never heard back from them. Please, check with others. There's alot of people that think this is robbery
I have tried various high end popular athletic brands and none hold up in comparison to Fabletics. The quality of the clothing is amazing and I also appreciate their size inclusion.
Happy customer, value and quality with awesome style. Don't regret any purchase. Looking forward to be a customer for a while. Just love it and the only cloth I wear now.
As a fitness professional, I wear a lot of workout gear. This is some of the most well made workout clothes I've owned. Quality seams, and materials. Two 👍🏻 thumbs up!
Answer: I did read the fine print, as stated, which you find out when you are about to place your order. Those few who LOVE Fab would have you believe, that we are dolts and can't figure out this "club" has you by the short hairs once you order 1 outfit... the hook is set. So if you wanna hassle with the $49.95 charge that you may or not remember to decline each month, see the charges on your card, only to find you have "store credit" instead of the charges removed... then by all means, place your order. As far as the 16% "like" rate at the top, THAT in itself should let you know, steer clear. It took me MANY attempts just to stop their emails from coming to me... finally!
Answer: Hi Heidi I really would cancel as soon as possible because if you don't you will be charged whether you buy anything or not. Do it now because if not before 5th, you will be charged. You have to do this every month it's really not worth the hassle, I would buy from the high street at least you know where you stand. Also, I am assuming Myka works for the company! There are very few positive comments about this company I would steer well clear.
Answer: I rang my bank and told them to stop any future payments leaving my account. When I finally got through to fabletics, I had the worst most arrogant a***hole in customer services so I wouldn't bother wasting your breath
Answer: When I cancelled, I made sure that I used up every dime of credit because I was pretty sure that this shady company would take the credit I was owed. Someone should start a class action suit against them. They just do whatever they want...
Answer: The best thing to do is to use your credit and buy something in the amount you were charged and then call to cancel your membership. You can try to get them to reverse the charges but chances are you won't get it back. Don't cancel until you use the money you already paid though!
Answer: All the good reviews on this site most likely come from employees, you could ask them.
Answer: Unfortunately this company is corrupt. You'll have to call relentlessly until they answer. I cancelled over the phone successfully. Leave a post with your negative experience getting a hold of someone to cancel.
Answer: I bombarded them on twitter and Facebook. They got back to me quick!
Answer: No you are not. Cancel it asap and then you won't get charged the monthly subscription charge. Best to call them and cancel it over the phone, and then send an email stating that you called and that they promised to cancel the account just as back up.
Answer: I think you should be okay! Canceling it is easy but I really doubt they'll send you a bill! I used it for a while and had no problems until this one but they were so beyond rude :( unless they have your billing information they can't just charge you!
Hello Dean,
Thank you for writing us a review. We're really sorry to hear that canceling your VIP membership was such a frustrating experience. That's not the lasting impression we want to leave, and we completely understand how important it is for any company, especially one you trusted with your business, to make cancellation clear, respectful, and hassle-free. We're committed to addressing these issues to enhance your future shopping experiences and our Member Services team will reach out to you shortly to assist you further.
Best,
Chad