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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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I have so many (at least 100) leggings, flares and shorts and love the fit and love the look. The only downside for me is that I have been able to wear the flares as dress pants until recently when fabletics put their logo on the pant leg. Only thing I was disappointed with. I am trying the dresses now for summer.
I've been a member off and on over the years. Fabletics has certain fits that really suit my body. However, it seems the only thing changing is the pattern anymore. I have several of the same leggings because the newer products havent been as flattering. The bras is where I feel like there's a real lack of newness. Again, same cuts, different patterns. Many of the cuts are too big around the band yet very snug in the chest 😞. Just not worth a membership when my best options are what I already have, just different colors.
Good clothes simple designs too nothing crazy just what i like and i recommend people trying them out
I would recommend shopping with Fabletics. I enjoy the comfort of the clothing! I am fond of the beautiful colors, the softness of materials, and will make good use of these clothes for many years to come! Thank you!
There are items I like but to use a credit for a pair of shorts versus the credit for a whole outfit…doesn't make sense. I like the calf length leggings and skirts…never available. Cute stuff not worth the price for most items.
I like the Fabletic items that I purchased. My problem is the lack of selection in sizes. I am a bigger guy, and I am limited by the lack of selection in my size. I can only have so many grey or black shorts and joggers!
Hello Mike,
We're sorry the size availability hasn't met your needs, especially when it limits your ability to choose styles and colors that reflect your preferences. Feeling boxed into the same few options when you're looking to invest in activewear that fits well and looks good can be really disappointing. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
I had to run all over getting supplies just to mail it back. You should be able to take it into a UPS store and have the. Take care of packaging.
Hello Allison,
We're sorry the exchange process felt inconvenient and required so much extra effort on your end. Having to gather your own packaging and handle everything yourself, when a simple drop-off should be enough, can make the whole experience frustrating. We understand that returns should be easy, not a hassle. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
Like the quality of the product and the feel of the fabric everytime I am wearing it. Would highly recommend 😊
The material is soft an d fits well. The colors offered are nice. I would need more tops to match. Everything fits great!
The fit is what I wanted. Definitely did not disappoint. Not my first purchase from Fabletics and won't be my last.
If you are in any type of field where you need to wear scrubs, you HAVE to get the method scrub sets!
Love the Store and the Shops At Mission Viejo! Sierra, the manager, is awesome and the rest of the staff is so incredibly helpful. Their products are the best!
Easy to exchange and return. Great fabric. Love them all. Love the colors. I goet a lot of comments on them.
It was easy to order my products, received in a timely fashion, and I absolutely love everything that I ordered. Would definitely order more pieces to add to my collection.
I ordered a jacket and a medium, and it was too small. I then we returned it and ordered the same one and an extra large. I got charged for both of them, but have neither one of them. I have written before about this, but nothing has ever been done. I do believe I owe one credit because I never got the jacket or the credit.
Hello Vickie,
We're sincerely sorry about the trouble you've had with your order and the charges for items you never received, and not only have you received the wrong size, but also been charged without receiving either jacket, despite your efforts to resolve it. We understand how disappointing this must be, especially when you've already reached out for help. We will send you a private message right away to address this promptly.
Best,
Allison
Easy order and return at the store. But our family loves these clothes, and most everything is not returned. LOL Thanks
It takes a lot of time to arrive but was worthy. I have problems i cant open it says you cant access the website
I don't want to be a meme te any more, I even have credits, but for several weeks I can't access my account or the web page from my home country Ecuaror.
Hello Alain,
We're truly sorry to hear about the difficulties you've encountered with accessing your account and website from Ecuador. We understand how frustrating it must be, especially when you have credits you're unable to use. We value your feedback and are committed to addressing this matter, so we will be sending you a private message shortly.
Best,
Allison
I don't agree with their practice of taking your money and not allowing you to use it after a year (i. E. they expire credits paid for with hard earned money). It's an opportunistic business model.
Hello Ade,
We're truly sorry for the dissatisfaction this has caused. We know how valuable your hard-earned money is, and we regret that you feel your credits weren't able to be used in a way that met your expectations. We'll be sending you a private message shortly, so we can address this matter as soon as possible.
Best,
Allison
I got upset when I had to pay $65 a month and could only buy one pair of shorts for that. The shorts are nice but $25 nice not $85 nice.
Hello Andrew,
Thank you for sharing your thoughts with us. We understand your frustration with the membership cost, especially when it feels like the value isn't aligning with what you're getting in return. Your feedback about the pricing of the shorts is truly valuable. We're here to help address your concerns as quickly as possible, so we'll send you a private message now.
Best,
Allison
Answer: I did read the fine print, as stated, which you find out when you are about to place your order. Those few who LOVE Fab would have you believe, that we are dolts and can't figure out this "club" has you by the short hairs once you order 1 outfit... the hook is set. So if you wanna hassle with the $49.95 charge that you may or not remember to decline each month, see the charges on your card, only to find you have "store credit" instead of the charges removed... then by all means, place your order. As far as the 16% "like" rate at the top, THAT in itself should let you know, steer clear. It took me MANY attempts just to stop their emails from coming to me... finally!
Answer: Hi Heidi I really would cancel as soon as possible because if you don't you will be charged whether you buy anything or not. Do it now because if not before 5th, you will be charged. You have to do this every month it's really not worth the hassle, I would buy from the high street at least you know where you stand. Also, I am assuming Myka works for the company! There are very few positive comments about this company I would steer well clear.
Answer: I rang my bank and told them to stop any future payments leaving my account. When I finally got through to fabletics, I had the worst most arrogant a***hole in customer services so I wouldn't bother wasting your breath
Answer: When I cancelled, I made sure that I used up every dime of credit because I was pretty sure that this shady company would take the credit I was owed. Someone should start a class action suit against them. They just do whatever they want...
Answer: The best thing to do is to use your credit and buy something in the amount you were charged and then call to cancel your membership. You can try to get them to reverse the charges but chances are you won't get it back. Don't cancel until you use the money you already paid though!
Answer: All the good reviews on this site most likely come from employees, you could ask them.
Answer: Unfortunately this company is corrupt. You'll have to call relentlessly until they answer. I cancelled over the phone successfully. Leave a post with your negative experience getting a hold of someone to cancel.
Answer: I bombarded them on twitter and Facebook. They got back to me quick!
Answer: No you are not. Cancel it asap and then you won't get charged the monthly subscription charge. Best to call them and cancel it over the phone, and then send an email stating that you called and that they promised to cancel the account just as back up.
Answer: I think you should be okay! Canceling it is easy but I really doubt they'll send you a bill! I used it for a while and had no problems until this one but they were so beyond rude :( unless they have your billing information they can't just charge you!
Hello Crystal,
Thank you so much for taking the time to share your thoughtful and honest feedback. We truly appreciate hearing from long-time members like you. Your voice is incredibly important to us, especially when it comes from a place of personal experience with our products over time. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia