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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,780 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

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Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,260
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,780)

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Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user leannaw11
Arizona
1 review
0 helpful votes
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January 23rd, 2022
Verified purchase

Everything I have ever ordered has been of the upmost highest quality and I have never had a complaint. I'm learning over time, what cuts and styles fit me the best. I was able to order my 3 daughter-in-laws a couple of outfits each, as part of their Christmas, and they were just as thrilled as I was! Thank you!

Date of experience: January 23, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Leanna,

We are happy to know that you love the quality of our products. We always want to create unique designs that serve the needs of you, your family, and your friends. Have a great day!

Best,
Renz

Thumbnail of user jennican
California
1 review
2 helpful votes
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June 30th, 2018

Sorry, not going to pay $50 per month for exercise clothes. BUT yes, I will take advantage of your 2 for $24 leggings deal. The pants are awesome. I absolutely love them.

Just do this: get the 2 for $24, and then do the following:
1. Wait until your order ships, and then chat with customer service and say you want to cancel your membership. They'll offer you bonus things that are pointless and you don't want anyway, but just keep saying you want to cancel. EASY! And you still get the cheap pants.
2. If you place your order at the end of the month, go online between the 1-5th of the month and skip your next shipment. Then as soon as your pants ship, follow step 1.

The pants are hella flattering and comfortable. I love them! And I'm not suckered into buying $600 worth of exercise clothes per year.

Date of experience: June 30, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Jennica,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our member service team will be contacting you within 48 hours to resolve your issue.

Best,
Ivy

Thumbnail of user ambero104
Nevada
1 review
0 helpful votes
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December 8th, 2021
Verified purchase

I have been a customer with Fabletics for probably five years or longer. Last year my account was hacked, and an order was placed and shipped back east somewhere. I live in Nevada and did not place this order. At the time, I had probably around a thousand points and four or five store credits. Every time I called to try to get it situated, I was given a different reply on what I needed to do and I could barely understand the people on the other end as their English was extremely limited. It took me three months and hours on the phone. I had to close my old account and open a new one, but I lost all my points. Eventually, I was refunded my credits, but still lost all my points I had gained over the years and they said there was nothing they could do. More recently I placed an order that was out of stock and it said it would be in stock soon and ship. I currently have three store credits, and instead of using my store credits for the order, they charged my card on file.

Date of experience: December 8, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Amber,

Thank you for sharing your overall experience with Fabletics! We deeply value your business with us and your feedback is important for us to hear. We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user michelleg2070
Canada
1 review
0 helpful votes
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November 1st, 2022
Verified purchase

Fabletics has made buying athletic wear a breeze! The quality of the leggings, sweatpants, and sports bras that I have purchased have all be exceptional. I have had a few pairs for well over a year now, and they still hold their shape and looks great.
The return policy gives a break to the worry of 'what if it doesn't fit?' and luckily I haven't had to return anything.
The options in colours, prints, lengths, thickness, compression, waistbands, and more, makes shopping fun!
Thank you Fabletics for making this athlete enjoy shopping again!

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Michelle,

Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!  

Best,
Renz

Thumbnail of user sarahc2388
New Jersey
1 review
0 helpful votes
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November 1st, 2022
Verified purchase

I enjoy my Fabletics leggings and I'd like to purchase more but my size and color are rarely in stock. For this reason I don't see a value in continuing my membership. If I cannot buy the products I want/need when I need them I am forced to shop elsewhere.

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Sarah,

Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user jl351
Ohio
1 review
3 helpful votes
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March 16th, 2019

Somehow my daughter (who is a minor) got enrolled in their VIP plan with no idea she had done it and then I got enrolled just by Christmas shopping online and "taking advantage" of their offer which I thought was just a regular sale offer! This is crazy and not sure how they are still in business! I will never shop here again. Customer service refunded all my money but not until after several go arounds of how it's nonrefundable! We never "used" the VIP plan and still shocked that this deceptive practice is legal!

Date of experience: March 14, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello J L,

We are so sorry that this happened. We’ll be sending you a private message now, so we can get this resolved as soon as possible. Thanks!

Best,
Ivy

Thumbnail of user brendah2056
New Jersey
2 reviews
0 helpful votes
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January 5th, 2023
Verified purchase

I have been a very satisfied and loyal customer since just about the beginning. As a VIP I welcomed the specials and the attention to my orders and my account. The ONLY reason I've closed my account is because I'm moving to Portugal. I did, however, stock up for the trip! Thank you SO much!
Brenda H

Date of experience: January 5, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Brenda,

Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in Fabletics. We count ourselves lucky for members like you. Have a great day!

Best regards,
Chad

Thumbnail of user bettyg596
California
1 review
0 helpful votes
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September 1st, 2021
Verified purchase

I have been skipping my monthly charge ever since I went into the actual store to get some shirts and saw there aren't any sales in store for members, only for NEW members. I don't see the benefit of a MEMBERSHIP if the only "perk" is getting an outfit for the monthly fee and it has to be something pre-selected for me. I do plan to cancel my membership, rather than just skip every month now, I need to figure out how to do that because that option isn't clear on the website. This is a 2/5 stars. I don't know why the survey changed it to 5 stars. Lol!

Date of experience: September 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Better,

Thank you for sharing your feedback regarding our pricing and our products. Our Member Services team will get in touch with you within 48 for further assistance.

Best,
Nelle

Thumbnail of user jasonz460
Georgia
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

Liked your stuff. But not cheap unless I become a vip for a fee? I do not by that many clothes to justify that. Just need some underwear. While I really like them, I cannot recommend your site, due to the VIP status that gets deals after paying a fee. Many other places with clothes that are good quality at a price where I do not have to pay for status. Thank you for you time!

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jason,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.   

Best,
Renz

Thumbnail of user courtneym405
Texas
1 review
0 helpful votes
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December 4th, 2020
Verified purchase

I've been a member of Fabletics for almost a year now and, while I love their products, I was dismayed to find out that I couldn't use my member credit while shopping the most current sale. This doesn't make sense to me. It's the same as paying--they've already taken my money--but they won't apply it to the current sale items. It was a huge dissatisfier and discourages me from storing up member credits in the future. From now on, I'll skip every month and just pay when I see something I like. Never again will I let them take my money if I can't use it on what I want.

Service
Value
Shipping
Returns
Quality

Date of experience: December 4, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Courtney,

Thank you for sharing your feedback regarding our credit usage policies. We deeply value your business with us. We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user ericap182
Florida
1 review
0 helpful votes
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October 1st, 2020
Verified purchase

Comfortable and fit very well. Shipping is the only problem. Sometimes I've received rather quickly, others, many weeks.
Also being VIP when I bank my $50 and don't want to use it this month, I go to use it the following and I can't use it on sale items. That's ridiculous since $50 is $50.

Date of experience: October 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Erica,

Thank you that you are satisfied with our products! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user angelh39
Pennsylvania
1 review
6 helpful votes
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January 30th, 2018

The quality of the materials used is shoddy and loses its elasticity with the first washing. They scam you into a membership and charge your credit card for a new outfit a month. Then they send you an email telling you your free outfit is waiting. I finally realized this when I saw over $400 of charges I did not authorize. I quit and they wouldnt return my money - I had no alternative but to use the credits I was owed. It was years ago when they first started up so I no longer have my order ID but I see the commercials on TV and they make me sick. Kate Hudson should be ashamed of herself. And seeing Demi Lovato pushing them on tv makes me think so much less of her. Maybe she has someone to hand wash her daily gym clothes but I expect most customers do not.

Date of experience: January 26, 2018

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Angel,

We deeply value your relationship with Fabletics and we are committed to providing you with the highest level of service simply because our members deserve the very best. Our member services team will get in touch with you within 24-48 hours to further assist you.

Best,
Sherry

Thumbnail of user joelm667
Florida
2 reviews
0 helpful votes
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May 2nd, 2023
Verified purchase

Fabletics site was compromised and my information was stolen. Several orders were made to my account. They did refund the items but I had to spend several hours trying to get these things cleaned off my account. Very unfortunate chain of events and in the end I was the one that had to spend my time to fix their problem.

Date of experience: May 2, 2023

Thumbnail of user dougk444
Missouri
1 review
0 helpful votes
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May 1st, 2023
Verified purchase

The initial advertising to hook you is very misleading and they charge you a fortune once signed up. Two pairs of shorts for $20 is the hook, then when you send one back after it doesn't fit, and want to replace it with the same as the other pair, they give you your $10 credit and then they want to charge you $69 for the replacement pair. The clothes are nice, but the marketing is set up to bait you in and then gouge you. Not my style Fabletics!

Date of experience: May 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Doug,

Thank you for taking the time to leave a review about the VIP membership. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.

Best,
Allison

Thumbnail of user alisong66
California
1 review
1 helpful vote
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April 13th, 2019
Verified purchase

I opted out of the emails, because I was receiving too many. Still, I receive at least one a day, and it makes me want to delete my fabletocs account. I wish there was a way to be a member without being bombarded regularly.

Date of experience: April 11, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Alison,

We are so sorry that this happened. We’ll be sending you a private message now, so we can get this resolved as soon as possible. Thanks!

Best,
Ivy

Thumbnail of user dianet572
Texas
1 review
1 helpful vote
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March 1st, 2021
Verified purchase

I didnt' appreciate the weird process that led me to mistakenly sign up for a VIP program that then automatically bills me $50 each month. I expected more up front practices from a brand like fabletics. Auto charges seem like a MLM practice and not good customer service for a premium brand. I of course cancelled my"VIP" status and will probably not purchase again, for fear of more hidden fees.

Date of experience: March 1, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Diane,

We're sorry to know that you dislike how the VIP program works. Our Member Services team will get in touch with you within 48 hours for further assistance.

Best,
Bella

Thumbnail of user emmab185
Oregon
1 review
4 helpful votes
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May 23rd, 2019

STAY AWAY. Fabletics is 100% a scam, just as 'goop' and 'poosh' created by GREEDY and deceptive celebrities with a business model that relies on a hidden subscription where they can easily charge your card monthly and scam you out of your money. Its an easy way to scam impressionable people who wanna feel like lousy celebrities, or people who were simply desperate for new work out leggings and found themselves suddenly broke from monthly charges they never agreed to. The quality of customer service and integrity are trash that they sell as 'VIP', luxurious, free, and easy when its literally and figuratively a trash can. (Then again, even 'poosh' is less deceptive than fabletics because at least their $1,390 garbage can is clearly marked and if your stupid enough to buy a $1,390 garbage can, your only playing yourself anyway. Fabletics though, is playing everyone)

Date of experience: May 19, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Emma,

We understand how you feel, we’re very sorry. We’re going to take care of this for you right now. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Thumbnail of user terrie139
California
1 review
0 helpful votes
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March 15th, 2022
Verified purchase

I went to the anniversary sale and was lucky to receive the free bag. The store was crowded but I still received great customer service while trying on items and needing a different size to buying my items that included ordering an item in a correct size. The ordered items was received in a timely manner.

Always great customer service!

Date of experience: March 15, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Terri,

We are glad you are enjoying our products and promos! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!

Best,
Zeth

Thumbnail of user danielv964
Georgia
1 review
9 helpful votes
  • Send Message
October 4th, 2022
Verified purchase

I liked the glitzy ads, I clicked on what I deemed to be a great deal and a month later realized I was quietly pulled into an expensive subscription program that I would need to reject every month or just cancel. If I could just purchase the same kinds of clothes in an honest, more approachable way there is NO DOUBT I'm a repeat customer. But it's just too difficult to shake off the grease from these transactions. Not good

Date of experience: October 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Daniel,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible.  Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user veronicad414
Florida
1 review
0 helpful votes
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February 20th, 2022
Verified purchase

I have been trying to get out of my membership for a year. I can't cancel it, or else I loose my credits. I can't use all my credits at once, cause the clothes look the same all the time. Please check out Carbon38 or revolve to get some ideas…your stuff is plain, and always the same, and if you ever do have something nice, you don't have sizes…customer service is not great, delivery on the slow side…. I honestly just want to cancel my subscription and be done w your company.

Date of experience: February 20, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Veronica,

We are very sorry to hear that you dislike our VIP membership. We are continuously striving to satisfy our member’s needs as much as possible. Our member services team will get in touch with you right away. Thanks!

Best,
Renz

Thumbnail of user barbarar123
GB
1 review
4 helpful votes
  • Send Message
October 10th, 2016

FRAUD! This was very sneaky and wasn't clear when you signed up. They took over £130 of my money. Please do not sign up for Fabletics VIP. I have been fighting to get my money back for 4 days. Even had to call an American number from the UK which cost me a bomb. I will be writing a letter to get the whole of my money back. How dare they take money when I haven't aurthoised it or received any emails or letters to say they so. Disgusting company!

Date of experience: October 10, 2016

Thumbnail of user taliyahg1
Virginia
1 review
1 helpful vote
  • Send Message
March 22nd, 2018
Verified purchase

Needed to exchange two pairs and shipped the smaller pairs before Friday. They said if I shipped it before Friday I would receive the new leggings in my size that were on hold for me. Just got an email saying they can only send me one of the pairs and not two. So not on hold for me? I would just choose a different pattern if I could.

Date of experience: March 20, 2018

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Taliyah,

We sincerely apologize if you have not received your exchange. We will be contacting you within 24-48 hours to help you further.

Best,
Sherry

Thumbnail of user timmothyk
Florida
1 review
2 helpful votes
  • Send Message
June 12th, 2020

I ordered my products over 2 weeks ago and they still haven't arrived. I order gymshark a week ago and no joke it arrived 3 days later. I'm very disappointed with this company. I ship products to costumers across the US weekly and they arrive in 2 days. Come to find out they use the cheapest shipping possible which means I might never see my products. So many reviews about crappy material, I just hope that's false. Otherwise I'll have to deal with customer service and that'll be a nightmare.

Date of experience: June 7, 2020

Thumbnail of user jatohnac
Wisconsin
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

Fabletics is great! I enjoy shopping online with them. I like that there ate pictures of REAL WOMEN! Me being 6ft tall and over 200 lbs…. I like to know whats going to fit and look great on my body type and not just a size 2!
Im a very active person. I do a lot of gardening, dog walking, and woodwork/building. Having comfortable clothing is a must for me! So far everything has fit to my size and the different colors available are nice to have.
Keep up the great work! Especially working with Lizzo! What a great way to express body positivity.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jatohna,

Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide for our members.  Hope to hear more from you in the future!

Best,
Allison

Thumbnail of user kellyb1559
Florida
1 review
0 helpful votes
  • Send Message
June 1st, 2022
Verified purchase

By the time my credit processes there is never anything decent in my size (xxl/1x bottoms & xxl tops). It's rather disappointing and is most likely the reason I will cancel my vip membership. I find more stock in the sales for non-members and better pricing too.

Date of experience: June 1, 2022

Thumbnail of user renza1
Renz A. – Fabletics Rep

Hello Kelly,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!

Best,
Renz

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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