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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,780 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,260
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,780)

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Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user katem68
GB
1 review
29 helpful votes
  • Send Message
February 23rd, 2016

I wish I had read these reviews before making a purchase with Fabletics. I have been conned! It is almost impossible to cancel your membership, not to mention getting a refund for all the money they have pilfered from my account. I have had to get my bank to stop the payments but am still struggling to get my account taken down! Does anyone have any advice for cancelling my account?

Date of experience: February 23, 2016

Thumbnail of user emmas891
Virginia
1 review
0 helpful votes
  • Send Message
May 4th, 2023
Verified purchase

I never really know what to expect with Fabletics because the sizes run different for the different compression types. In most cases, the small is too small, and the medium is too big. Half of the things I bought I had to return, but the other half I really liked. It's honestly just a hit or miss with the leggings.

Date of experience: May 4, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Emma,

We are sorry to hear that the item you got did not meet your expectations. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.

Best,
Lia

Thumbnail of user donak20
Oklahoma
1 review
0 helpful votes
  • Send Message
December 1st, 2022
Verified purchase

The manager has been great;: however when the size is not available and has to be ordered, I never receive the package. I have talked to them about this, but they pass it off.
I certainly would like to receive some help on this matter.
Thank you very much.
Dona Kippenberger
1512 N W 145th
Edmond, Oklahoma *******

*******652

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Dona,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user brittanyb1292
Belgium
1 review
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase

The clothes feel of good quality and fit well in terms of sizing.
My favorite piece is still the oasis bra as it offers good support and also is very flattering.

Service
Value
Shipping
Quality

Date of experience: June 3, 2024

Thumbnail of user alexiss202
California
1 review
0 helpful votes
  • Send Message
November 23rd, 2020

It has almost been a month and it still says that my package is at a shipping facility near the location of where I live. It does not make sense as to why the product I ordered is stuck nearby. It has been forever when they stated that shipping would be much shorter than this. I've heard bad reviews of their shipping but I did not think it would be this bad. Be aware of this.

Date of experience: November 23, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Alexis,

Thank you for taking the time to write your review. Our Member Services team will get in touch with you within 48 hours to further assist you with your shipping concerns.

Best,
Nelle

Thumbnail of user angelp172
New York
1 review
0 helpful votes
  • Send Message
December 4th, 2020
Verified purchase

My experience has been amazing! Most of the things I've wanted have an amazing fit and they are high quality.

I would just suggest that the app restocks faster. I would have purchased a lot more things if they didn't sell out so quickly in my size.

Date of experience: December 4, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Angel,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the availability of our products. Our Member Services team will get in touch with you within 24-48 hours to further assist you.

Best,
Nelle

Thumbnail of user christih55
Utah
1 review
0 helpful votes
  • Send Message
October 1st, 2022
Verified purchase

I placed an order during the Labor Day sale that was canceled due to fraud. My sister also has a Fabletics account and so when she placed her order, the system recognized the same address for two different orders and canceled them. When I called customer service, they said it would take 48 hours to fix and that I would miss out on the Labor Day sale. I have been a member for years and placed multiple orders. They should have been able to honor my Labor Day order. They basically told me there was nothing they could do, and I ended up canceling my entire account. I was very disappointed in the service. Friendly recommendation, use card numbers to flag fraud, not addresses. Good thing Amazon doesn't do that, there would be a lot of angry people!

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Christi,

Thank you for sharing your experience with the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user andys478
Alaska
1 review
0 helpful votes
  • Send Message
December 5th, 2021
Verified purchase

I love how easy it is to return items that do not fit. I have greatly enjoyed the items I have received. It would be nice if there were more maternity options. What really bugs me is the way the member credit is applied after the 5th of every month if you forget to skip. I wish there was a different system or you were at least given more time to skip, like to the 15th.

Date of experience: December 5, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Andy,

Thank you for writing a review! We are sorry to hear that you are not pleased with our selection and skip-the-month feature. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you within 24-48 hours.

Best,
Chad

Thumbnail of user shannonc994
Canada
1 review
0 helpful votes
  • Send Message
November 1st, 2022
Verified purchase

I like to take the time to review when I really feel a company is providing great products and service. I am a mom of three and I love to work out... But I don't always want to look like I am in work out gear and there is so much to choose from to accomplish this. The price point is amazing as well. Thank you Fabletics!

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Shannon,

We're glad you enjoy our unique styles! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user walterm538
Texas
1 review
0 helpful votes
  • Send Message
August 1st, 2022
Verified purchase

Listen, I'd pay $40 outright for the only pant. I still don't understand the reason for the membership and I think it's the dumbest thing to have fo pay a club fee to buy clothing. Especially when the clothing is just alright and unremarkable. Also, please use a better zipper vendor, they always get stuck.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Walter,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible.  Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user danielw1666
Massachusetts
1 review
0 helpful votes
  • Send Message
January 19th, 2022

I am 6'5" and roughly 250lbs with a 36" waist and athletic build. I ordered the XL One and Fundamental shorts. The One shorts were so small, they'd only fit someone who has no rear end at all. The shorts either need to be halfway down my a** or halfway up my a**, both are no good. The Fundamental shorts fit alright through the leg, but sag significantly at the waist with no option for tightening. Terrible.

Service
Value
Shipping
Returns
Quality

Date of experience: January 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Daniel,

Thank you for writing a review! Your feedback about our workout clothes is important to us, and we would like to address your concern. We work hard to provide the best possible service to our dear members. We have sent you a request on www.sitejabber.com asking for your account information so that we can open your account and help you further. Please check your email notification at www.sitejabber.com or log in to the website to respond to the request and we will be happy to assist you.

Best,
Renz

Thumbnail of user jonathanl764
North Carolina
1 review
0 helpful votes
  • Send Message
September 3rd, 2022
Verified purchase

I just wanted two pair of shorts, what I got was a membership that will continue to take my money until canceled. The shorts did get delivered but I payed more than I ever wanted to because I didn't cancel my membership before the company took more money from me. In my opinion it's a scam and I will tell others to just buy somewhere else to avoid the hassle of having to unsubscribe. Wish I could get the money back that never purchased any clothes with.

Date of experience: September 3, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jonathan,

Thank you for sharing your experience of ordering online and canceling your VIP account. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user hannahp171
Massachusetts
1 review
0 helpful votes
  • Send Message
June 29th, 2019

I signed up for the membership looking at all of the perks and being content with all of the money I would save. I had no idea that every month it was charging me $50! I've gone through the website and tried to look for a billing history online for all of the money I had lost but couldn't find anything other than my actual purchase. The only way I could see what it was actually charging me was to look at the charges made on my card through the bank. And I can't even cancel the membership online, they only leave a number that does not help at all. The membership program is a scam and takes money without your authority, do not sign up for it!

Date of experience: June 26, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Hannah,

At Fabletics, we pride ourselves on giving 100% every day to ensure that our members' needs are being met. I know that we have let you down, and for that, we are very sorry. A representative from our Member Services Team will email you shortly to assist you.

Best,
Ivy

Thumbnail of user rebekahw30
Connecticut
1 review
0 helpful votes
  • Send Message
September 16th, 2019
Verified purchase

I ordered several tops, and the fit was not consistent even though they are all the same size. Some are snug while others are gaping. I read the reviews to try to be able to make educated guesses in how they'd fit, and overall I am happy enough. But I'm just not 5 star wowed.

Date of experience: September 13, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Rebekah,

Thank you for sharing your experience with us. Your feedback will help us know what we can do better. We value your opinion and see it as an opportunity to learn and improve. We hope you'll have more fabulous experiences with us in the future!

Best,
Ivy

Thumbnail of user deborahw1137
Texas
1 review
0 helpful votes
  • Send Message
February 1st, 2021
Verified purchase

This was a preorder that was shipped once it was available to an old address. They never verified my shipping address and my communication with them was basically to try to stop the shipper myself and/or give me a 10% credit on my next order. So now I am out the money and no merchandise.

Date of experience: February 1, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Deobrah,

Thank you for writing a review! We are sorry to hear if you still haven't received your order. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user aliceh601
Oregon
1 review
0 helpful votes
  • Send Message
January 1st, 2023
Verified purchase

I really love Fabletic's clothes, they are high quality and fit really well and function very well (I'm a tennis player and an athelete) during sports. However the prints and colors are sometimes quite loud and just not appealing to wear (e.g. Cheetah red print). The membership program is starting to become not affordable - I think they raised prices again, and I have accidentally missed skipping several months, leaving a bank of credits that I need to spend and pain in my wallet.

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Alice,

We appreciate the feedback you shared regarding the styles of our products and the VIP program. Our Member Services Team will be contacting you right away to further help you.

Best,
Lia

Thumbnail of user michellew1850
West Virginia
1 review
0 helpful votes
  • Send Message
January 5th, 2022

I received a gift card for my birthday from a friend. Fabletics stated they would send a notice via email to me with my gift card information. I never received the information My friend had to call them to see how I will obtain my gift. After obtaining my information, I then proceeded to register with the web site. I did not want to become a VIP member. I found the items were extremely expensive. I just wanted to get my gift and be done with this site. However, after putting my information in the system, I still could not check out w/o giving my credit card information. I called customer service and they said there was nothing they could do for me, unless I give my credit card info. Very disappointed with company.

Tip for consumers:
dont give our cc info

Products used:
none

Service
Value
Shipping
Returns

Date of experience: January 5, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Michelle,

All feedback is important to us, so we appreciate the time you took to tell us about your experience upon trying to purchase online using your gift card. We've sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best,
Ivy

Thumbnail of user christineb2020
Canada
1 review
0 helpful votes
  • Send Message
May 26th, 2022
Verified purchase

I have purchased several leggings from fabletics and they have all been comfortable and exactly as described. These ones are not stretchy or soft and are loose at the waist compared to the rest of the legging. The quality of material is also not as good.

Date of experience: May 26, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Christine,

Thank you for sharing your feedback about the item that you purchased, it will help us improve our operations and services. A representative from our Member Services Team will be contacting you immediately.

Best,
Kim

Thumbnail of user marissas5
New Jersey
1 review
21 helpful votes
  • Send Message
October 3rd, 2014

STAY AWAY! They are using Kate Hudson who I adore to sell horrible crappy products. And, the worst part is you have to pay a restocking fee is you want to return. Why bother when you can buy quality products and not deal with additional fees if you have to return. Bras have no support and pants are just plain UGLY. Stay away!

Service
Value
Shipping
Returns
Quality

Date of experience: October 3, 2014

Thumbnail of user elenam101
Maryland
2 reviews
3 helpful votes
  • Send Message
August 31st, 2019

I attempted to use their 2 for $24 deal but couldn't even check out because the site told me my cart was either empty or invalid. Now the site has my card number and I think they signed me up for VIP even though I wasn't able to order anything. I don't trust this site and will call to cancel/delete my account as soon as possible. Not worth the hassle and the potential overcharging that I've seen other people complain about. I should have never even made an account with this site, but was drawn in by the good initial deal. Never again!

Date of experience: August 31, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Elena,

We are so sorry that this happened. We’ll be sending you a private message now, so we can get this resolved as soon as possible. Thanks!

Best,
Ivy

Thumbnail of user katieg340
Illinois
1 review
0 helpful votes
  • Send Message
June 1st, 2022
Verified purchase

I have been really disappointed with the quality of the clothing. Most things that I have received, especially the pants have gotten holes in them and the threading is coming undone. I expect this from target clothes, but not from clothes that cost $30-50 per item.

Products used:
Pants, tops

Service
Value
Shipping
Returns
Quality

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Katie,

We value our members, and your feedback about your shopping experience is so helpful for us to hear. One of our Member Services team will get in touch with you right away.

Best,
Tina

Thumbnail of user kellees3
Colorado
1 review
5 helpful votes
  • Send Message
March 11th, 2018

I went to visit my brother and sister in law for Thanksgiving in Dallas. We went shopping on Black Friday and there was a Fabletics store. I purchased some work out clothes. When i looked at my emails later that evening, i saw i had one from Fabletics and it said i had a $24 credit that i had earned by shopping with them earlier that day. I went on line and bought a few more items. Then several months later they started taking $49.95 out of my debit account! This has happened two months in a row forcing me to cancel my debit card and get a new one! I called my bank and they investigated and then told me somehow i had agreed to Fabletics taking out money from my account every month! I never agreed and i never signed anything. I will NEVER do business with this company again!

Date of experience: March 9, 2018

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Kellee,

We apologize for what sounds like a very frustrating experience! We’ll get in touch with you within 24-48 hours and get this resolved as soon as possible.

Best,
Sherry

Thumbnail of user elisas7
Florida
3 reviews
8 helpful votes
  • Send Message
November 10th, 2017

Do not buy from Fabletics. They charge your card $49 every month automiatcally. You only have the first 5 days of the month to skip the month. Most of their membership items are non refundable. On so many levels they have the worst customer service. I also think their workout clothes are very uncomfortable. I forgot to go on website to have the month skipped, called customer service for a refund and they denied it.

Date of experience: November 7, 2017

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Elisa,

We are very sorry to hear that you dislike our VIP membership. We are continuously striving to satisfy our member’s needs as much as possible so we will be contacting you within 24-48 hours for further assistance.

Best,
Sherry

Thumbnail of user alexandrak177
Canada
2 reviews
0 helpful votes
  • Send Message
September 1st, 2022
Verified purchase

I've been subscribing to Fabletics since its inception almost a decade ago. The quality of the product has evolved into its own powerhouse brand that is a top contender in the market. The fabrics, the style, the inclusivity, and the values of the company are second to none. My loyalty to this brand as a consumer will never waver. Keep it up!

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Alexandra,

We're glad you enjoy our unique styles! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user christiner1431
Texas
1 review
0 helpful votes
  • Send Message
July 1st, 2022
Verified purchase

Everytime I try and place an order it takes me several days and many attempts to purchase anything. Lots of items are always out of stock. I've been trying to place a new order recently and unable to due to the system not allowing me to.

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hell Christine,

We value all reviews, so we appreciate you taking the time to tell us about your experience with our website and selections. Right now, we'll send you a private message. Thanks!

Best,
Clark

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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