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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,780 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,261
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,780)

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Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user susanm6172
Michigan
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

Prices listed on website were not what I was charged. I was charged full price for every item I purchased, but my total said I was going to get a discount. I returned everything.

Date of experience: June 5, 2024

Thumbnail of user karens3730
Utah
1 review
0 helpful votes
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May 23rd, 2022

I have cancelled this subscription for the 2nd time due to the fact that you pay $50.00 in change for the monthly fee and if you don't cancel in time, you're charged. What you hope Fabletics does will give you a fair amount charged for what you see on the website, but what really happens is that the stock is out or you to use one credit you get absolutely ripped off because you pay $50 plus for a $20.00 item! Do not, I repeat, do not sign up for this "disappointing" company.

Date of experience: May 23, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ross,

Thank you for writing a review! Your feedback about the membership is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user ek66
California
2 reviews
9 helpful votes
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November 1st, 2019

They hook you with the "two pairs of pants for $20!" special, but it becomes a hassle. You've got to be diligent about skipping months if you don't want or need a new outfit each month. I personally just had a headache interaction with them; my return item was stolen out of my mailbox (yeah yeah, my fault for sticking it in there, only me to blame really), but the item I was exchanging it for was on hold for me. The item is now out of stock and they couldn't sell the item to me at regular VIP price, even though they were holding it for me. So I finally said, "$#*! it" and cancelled the membership.

Date of experience: October 29, 2019

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Jerica,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.

Best,
Ivy

Thumbnail of user marcelab
Wisconsin
1 review
3 helpful votes
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February 24th, 2014

I wouldn't call it a total scam but they are not very clear on what is it about and they don't display clearly that you will be charge 50 dollars if you don't skip every month. You cannot cancel the account via internet you have to call them too. My opinion, it is so not worth it! They charge you 50 dollars monthly even if you don't purchased anything. They should change their payments policies immediately if they want a successful business. Graded: F-

Date of experience: February 24, 2014

Thumbnail of user cameronw177
New Jersey
2 reviews
0 helpful votes
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May 31st, 2022
Verified purchase

The overseas on-demand customer service has been great. However the products take exceptionally long to arrive, and are inconsistent in size. Pants are too large, while shorts are undersized. Furthermore the product material creates a lot of PFOS and inorganic waste material and is not made in USA or with fair labor, unless those standards are being hidden. Beyond that the promotion of obese-friendly products as a celebration (Lizzo line) is an affirmation of unhealthy and harmful lifestyles, not for health. So I'm not interested in continuing to partner with a company that does not truly want to help people and the planet. My wife is completely turned off for those reasons, and I am not happy with my most recent products.

Date of experience: May 31, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Cameron,

We value our members, and your feedback about your shopping experience is so helpful for us to hear. One of our Member Services team will get in touch with you right away.

Best,
Tina

Thumbnail of user danielleg467
California
1 review
0 helpful votes
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February 14th, 2022
Verified purchase

It's a complete waste of money and the quality has gone far down. I was getting charged double a month, randomly in the middle of the month. And every time I try to cancel there is always a stipulation of why I shouldn't cancel. Even if you use your credits, your hard earned money, you still have to pay more after. The entire system is a complete scam and it's unfortunate I have credits left, because I would rather just get my money back.

Date of experience: February 14, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Danielle,

We are very sorry to hear that you dislike our VIP membership. We are continuously striving to satisfy our member’s needs as much as possible. Our member services team will get in touch with you right away. Thanks!

Best,
Renz

Thumbnail of user lyndaw7
Illinois
1 review
19 helpful votes
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February 3rd, 2016

Went to the site yesterday to order by $25 outfit. I made a profile and even entered my card info. THANK GOD that right before I hit submit, I did in fact read the 'contract'. I did not submit the order and closed the window. Today, after reading all of these reviews, I logged back into the site and tried to delete my card info, but wasn't able to. So I changed the card info to a card that I never activated and expired 4 years ago - it accepted it. My suggestion for those of you who are having a difficult time cancelling the subscription is to change your card info like I did, or call the card company and report your card lost or stolen. Yes, it's a pain in the butt, but perhaps easier than dealing with these shady people at Fabletics?

Date of experience: February 3, 2016

Thumbnail of user darylb130
Florida
1 review
0 helpful votes
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June 4th, 2022
Verified purchase

The whole order process is amazing. Not only do they have an awesome product, they have amazing customer service. I had to send back a pair of shorts that were too big. I contacted customer service and I had the new pair within a week after I sent the old shorts back. So far, I'm having an awesome experience.

Date of experience: June 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Daryl,

Thanks for leaving us such a great review! We are thrilled to know that you love our products and services. We put member experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words. Have a great day!

Best,
Dean

Thumbnail of user jow233
Alabama
1 review
0 helpful votes
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April 26th, 2022

I was reaching out to fabletics customer service via chat, and the agent, Emy, disconnected the chat before my issue was resolved. This then resulted to me calling in, followed by having to speak with a supervisor.

Tip for consumers:
don’t chat in, it’s better to call in.

Products used:
never received products

Service
Value
Shipping
Returns
Quality

Date of experience: April 26, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ross,

Thank you for your review. We are sad to hear that you are not happy with your online shopping experience with us with our service. We're sad to know that you have encountered an unpleasant experience with us. We’ll be sending you a private message right now

Best,
Clark

Thumbnail of user jg619
Wisconsin
1 review
0 helpful votes
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April 9th, 2020

Fabletics charged me $49.95 when I didn't even have any membership with them and refused to give me my money back, but gave me store credit. And $10 off, I didn't want store credit obviously after I was charged $50 for something I didn't even have. They claim that can't give you a refund on your money but give you store credit. This site is bull$#*!. I never had a problem in the past but they are not a trustworthy company and I will never buy things from them again. Stay away from this company they will take your money if you have a card on file and then give you store credit for what they took. No refunds made by this company. This company is a $#*!ing scam.

Date of experience: March 10, 2020

Thumbnail of user meghans399
Kansas
1 review
0 helpful votes
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February 16th, 2022
Verified purchase

The items that I get are good quality, but I still feel that the subscription is over-priced. When using a member credit, I want to purchase a single piece is generally less than the monthly fee. I want to get a good deal for my money, and I don't think I get that. I haven't been impressed with pieces/sets available lately and it also seems that an item in the set will not be available in my size. I actually tried to cancel my subscription, and the service rep told me I'd lose my credit, so I'd have to call back after I used it. I just skip months now and hope I don't forget to skip it.

Date of experience: February 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Meaghan,

Thank you for writing a review! Your feedback about the member credit is important to us, and we would like to address your concern. Our member services team will get in touch with you right away. Thanks!

Best,
Renz

Thumbnail of user tashawnm1
North Carolina
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

I order from you all on the regular and I just don't understand you alls logistical problems. I prefer for you to over estimate your deliveries then be later. All my online orders have been delivered late.

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Tashawn,

Thank you for taking the time to leave a review. Your feedback about the delivery process is essential to us. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Clark

Thumbnail of user zuzannaz
Canada
1 review
0 helpful votes
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March 21st, 2022
Verified purchase

I've been trying to return an item I never received label with the return now I can't seem to proces the item again lady on the live chat wasn't responding for a long time after I gave her another email. I am so mad because the credit I pay for is costing me 60 dollars but your shorts are under that price so I lost money and this firm just uses subscription as the way of getting peoples money. Very annoyed. Can't wait to return my item and never order again

Date of experience: March 21, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Zuzanna,

It is with great regret that we received your feedback regarding your experience in processing a return. Our Member Services Team will contact you right away for further assistance.  

Best,
Lia

Thumbnail of user lennyc33
Florida
1 review
0 helpful votes
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July 5th, 2022
Verified purchase

Fabletics rocks! The material is high quality, every month there are new collections, on top of the discount there are great sales that make it all worth it. Returns are easy. The site is pretty straight forward and easy to use.

Date of experience: July 5, 2022

Thumbnail of user renza1
Renz A. – Fabletics Rep

Hello Lenny,

We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!

Best,
Renz

Thumbnail of user robertw4102
Idaho
1 review
0 helpful votes
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May 27th, 2022
Verified purchase

I do have a small complaint though, the mens everyday pant is not the same as it was. Size runs smaller, shorter/deeper pockets. Don't like them like the originals. Material is great! If you don't mind shorter/deeper pockets these are great!

Date of experience: May 27, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Robert,

Thank you for providing feedback on the sizing of our products. We want to maintain our good reputation for satisfying our members. Our Member Services Team is available to assist you in any way possible. Someone is currently sending you an email.

Best,
Clark

Thumbnail of user doth1
GB
1 review
5 helpful votes
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March 10th, 2015

Make sure you read the terms and conditions (I didn't) if you tick the wrong box you will be signed up into a continuous payment order. They will not give you the money back either...

Clothing I found to be substandard

Tip for consumers:
Be careful when you buy that you're signed up into a continuous payment order..............

Service
Value
Quality

Date of experience: March 10, 2015

Thumbnail of user julias801
Tennessee
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

I definitely feel like they have quality clothing and I really appreciate that they have my size! Being a thick woman can be hard to shop in regular stores. I really do enjoy everything that I have purchased from you guys!

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Julia,

Wow! This is great to hear that you are loving your purchase and our stylish products. Thank you for taking the time to write a review! Have a wonderful day!

Best,
Allison

Thumbnail of user gailt274
Texas
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

Signed up for the "VIP" and now can't cancel it. Expensive! Clothes don't fit true to size and the quality is terrible! Spent a lot of money for this I can't wear and can't get them to stop taking my money.

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Gail,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.   

Best,
Renz

Thumbnail of user keriw51
Tennessee
1 review
0 helpful votes
  • Send Message
June 4th, 2022
Verified purchase

So I placed an order for one of their outfit deals for one member credit. I was suppose to receive leggings and a sports bra. I received the sports bra in 3 days but I have yet to receive my leggings. I placed this order almost a month ago. I've tried to contact them but it's so difficult when you have Robots answering you.

Date of experience: June 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Keri,

Thank you for writing a review! We would love to assist you further with the concern you had with the missing shipment. Our Member Services Team will email you right away to further help you.

Best,
Dean

Thumbnail of user ellenv26
Florida
1 review
0 helpful votes
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September 16th, 2019
Verified purchase

I received my order is such a timely fashion! The quality and fit of the clothing is awesome! I look forward to the next time I place an order - it is always great to see what new selections they have available.

Date of experience: September 13, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Ellen,

Thank you for trusting us! Together with our professional team, we promise to do our very best to cater every FABshionista needs of our members like you! Have a fabulous day!

XO,
Ivy

Thumbnail of user annap1191
New Jersey
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

Every time I select an item of interest, its out of stock. Alternative options are also not in my size and if I'm looking for a set, only one piece of the set is available, and usually not in my size.

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Anna,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user elainar2
Canada
1 review
1 helpful vote
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October 24th, 2018

I ordered 2 yoga pants on line and yes at checkout the price was as i anticipated 2 for 24 dollars US for the first time. However, a month later Fabletics took the liberty of taking out an additional 49.95 US dollars. This is an illegal and unauthorized activity. Zi am asking for a refund of the latter fee whatever on earth it is.

Date of experience: October 20, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Elaina,

Thank you for your honest feedback, we deeply appreciate your review to constantly improve our services. We’re sorry to hear about your recent experience with Fabletics! Let us make it up to you! A representative from our Member Services Team will contact you shortly to assist you.

Best,
Ivy

Thumbnail of user lindseyb107
Nebraska
1 review
0 helpful votes
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June 12th, 2020

Beware for anyone who is looking to order from this company. They will put things in their terms and agreements to ensure they get extra money and you won't even know it's happening. My suggestion to you is to stay as far away from this company as possible!

Date of experience: May 19, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Lindsey,

Thank you for writing a review! We appreciate the feedback you shared. We will be contacting you within 24-48 hours to assist you further.

Best,
Dean

Thumbnail of user allisonl238
Delaware
1 review
0 helpful votes
  • Send Message
May 20th, 2022
Verified purchase

I've been a little disappointed in the new format of the monthly charge. I bought something in the first 5 days, but was still charged the monthly membership because I didn't skip. This is counterintuitive because the choice should be buy OR skip. Not charged if you buy.

Date of experience: May 20, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Allison,

Thank you for writing a review! Your feedback about the charge is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user rebekahf
Idaho
1 review
15 helpful votes
  • Send Message
January 6th, 2015

Don't waist your time. I gave this company a chance because I respect Kate Hudson and thought she would run a respectable company. The product itself is cute in the pictures but the material is horrible, inflexible, tight, cheap quality. Returns are a pain in the $#*!. Yes they are free, but there is a restocking fee and it took about a month to get my refund. You are better off shopping in person and paying higher prices for quality. Also, when I called customer service, they try everything to talk you out of quiting their membership. They also spoke to me like I was an idiot and they were shocked that I would quit their company and how could I possibly think their product was cheep. DONT WAIST YOUR MONEY!

Service
Value
Shipping
Returns
Quality

Date of experience: January 6, 2015

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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