Fabletics

When you make a purchase using a gift card, it does not show or verify that you have used the gift card and on the final screen shows your credit card information as if you will still be paying with a credit card. If you go back to check that your gift card is in fact being used, it will say that it has already been redeemed and then if you continue with the purchase it will charge your credit card. This happened to me. I cannot get the amount back on the gift card which I never made a purchase with and although my purchase was cancelled and my credit card refunded. I can no longer skip the month, because I have already made a purchase that I will not receive because the order was cancelled. I feel like I have been robbed. I hate this company. HATE. They are liars, cheats, and thieves.

After my purchase they put me on an auto payment plan that I did not agree to. Oh and Bought some shorts with a liner and they fit very weird. Reached out via phone and email to see if I can exchange for shorts without a liner and never got a response. The absolute customer service! After realizing I was on an auto pay plan I couldn't connect with anyone to cancel

I love the Fabletics Products however their shipping is beyond the worst. I ordered two things from them with my member credits. It was shipped out to the wrong address (even though I had the correct one on file) and was returned back to the warehouse. When I figured this out I called them and they shipped another out no problem. Its a month and a half later and it STILL HASN'T COME. I totally get that shipping is delayed due to Covid however, they have tried to ship it out three times and it still isn't here.

Every time I call they are beyond nice but its difficult because all their celebrity brand reps seem to get their new products as fast as anything. So why does my order take forever to get to me?

I love the product and if they could step it up with the shipping I think it would be a real winner!

I went on the site to buy an outfit with absolutely no understanding that i was signing up for some VIP membership. Yes i understand i should have payed more attention to what i was clicking when i was checking out but obviously if this many people have had the same problem, they do not make it as clear as they should. This is absolutely ridiculous. I realized two months later that they were taking 50$ out of my bank account every month. I sent an email and they said i had to call, how convenient. They refused to refund me the money they had taken out even though i hadn't received any clothes from the site for this. They said the money was in my account as a store credit. Well sorry Fabetics i don't want to buy anything from your bull$#*! company. Get your work out gear anywhere else and save yourself the hassle.

Not sure if employees work on commission but they talked me into yitty shapewear and I actually hate it. Total sausage affect and I'm really only 4 pounds overweight after having a baby. Shocking the shorts don't have compression for the lower belly and just circumference. Don't they know everything just pops out below the compression making lower belly worse. Wish I could return.

First, I'd love to start by saying the Customer service is EXCELLENT. Quality of items are okay, selections are bland. I come back every so often for a cute outfit but usually find myself skipping lots of months due to items being out of stock or just not impressive quality/styles. By the way, I rated this three stars but when I post it, it shows 5.

The leggings that I bought were of great quality, they fit true to size, they looked how they did when I saw them on the website, and they were a good price with the membership discount. Customer service was great whenever I asked them to cancel my subscription.

My experience with this company was great, until I actually had to return an item. I ordered a jacket in my regular size, but the jacket was wayyyy too oversized. I contacted customer service and they sent me a shipping label. I went to send the item in the mail and the post mistress informed me the shipping label was incomplete. I have been trying to get a complete and functional shipping label to return this stupid giant jacket for nearly 4 weeks now and their customer service has still been "working on it." I am extremely frustrated and will probably never order from them again.

I have been a member for many many years and have seen a variety of different changes to the product line.
I like my workout clothes to be sheik and love muted colours with subtle details that make them standout, such as different textures of the same colours in each set rather than bold colour patterns etc. It's nice when you can wear the styles for either choice of workout wear or loungewear and have been finding it harder and harder to find classy chic styles to choose from. Sad but it may soon be time to switch up my go to workout brand.

I never signed up for the VIP program and it's extremely difficult to cancel. Once i did cancel I was signed up again. Ie they took my credit card information and charged the monthly amount without my consent. Again very hard to cancel it or make a complaint.

Always out of my size and sometimes the sales for members and non-members are not the same and the non-members get a less expensive price. I really want to cancel but then I'll lose the credits I have and so can't use the credits yet because they're out of my size in everything I would like.

While the material is nice, the cuts don't fit me quite right and the styles are really limited for a shorter gal like myself. Having to remember to cancel shipments/fees each month is a pain, and returning things to the store for a measly $10 credit is ridiculous.

Most things that I have purchased are okay but I have had two issues with two pair of pants. It seems like they are cheaply made with bad materials. They just dont hold up as well as some of the other work out gear that I have bought.

For the last couple months I have been charged the monthly fee regardless if I skip the month, or buy something. I called regularly to get money back and was told it's a system glitch. Again I was charged twice - this months and last month, despite buying items

I find that many times it has been hard to finalise an order and then I am on the live chat for ages. Also, coming from Australia I have to work around a time difference for that. It is disappointing I am unable to use my PayPal, being from Australia, as well.

Ordered twice from them. First one I ordered was too small, but good materia (I normally wear small from other places, I could hardly get them on. They Were on sale so I couldnt return so I ended giving them away as a present(2 leggings). The second order was a work out outfit. (Shirt and leggings.) shirt was awesome but legging where too big for working out with. Since the small leggings where SO tight I ordered the leggings large thinking the medium would still be too small (so that might be my fault for the size but the small was really small). When working out and bending over the fabric on the legging would stretch and you could see through it a little or turn white.

What terrible customer service! I couldn't even make a purchase when I wanted to because everything in my size was sold out. When I tried to contact customer service I was on hold for HOURS, even trying to reconnect didn't work. I sent an email complaining about not being able to get through, only to have them respond a WEEK later, and they did not try to remedy the situation or offer me any further incentives to buy to make up for my lost time. This horrible customer service experience will ensure that I never buy this brand.

They are scam artists! Do not purchase from this company they sign you up for a payment of £49 X month. They are really average quality and not the best fit. Their VIP membership, which is the only thing you can do when purchasing means you sign up for £49 every month to be taken from your account without you actually purchasing anything. When I called their customer services, as soon as I realised, they told me they could not refund the credit even though I had not purchased anything and they kept on hanging up the phone. It is the worse company I have ever used. DO NOT USE THEM!

Absolutely love the leggings and other clothing, great quality and some fun colors and patterns.
The full cost is way too much. The membership cost is more reasonable, however not the greatest experience. Since styles rotate monthly, items go out of stock very quickly. I've had multiple times where I've received an item, it didn't fit, I go to exchange it, and it's out of stock in all sizes.
The monthly membership credit is a great idea, but VIP options go out of stock so quickly and leaves everyone else with least popular items and/or single items instead of full outfits, making it feel like it's not worth the money. You also need to spend exactly $49.95 to recieve free shipping, even one sent less and you're paying extra.
It's also not as "easy" to cancel as they say it is. No button to cancel on the online account settings, need to call or online chat with one of their representatives, get one last pitch and/or discount offer to try to avoid cancelation.

Ordered two pairs of workout pants and one started unthreading in the crotch area after 2 wears. I wash workout clothes carefully so no matter what kind of deal I get to buy the pants it ultimately isn't worth it if the pants fall apart so quickly. The second pair was fine but I can't get passed the quality issue I had with the other pair.

I usually bought other brands for my excercise clothes, I'm a yoga teacher all over the world, and I need to keep a nice, cute and cool look, while feeling fabulous, and not spending all of my money while achieving that.

Tht's when I discovered Fabletics, and ever since, I'm buying everything from here!

I get a lot of cute comments about my clothes, I highly recommend it!

I want to know how to bring a lawsuite against Fabletics for not refunding money to me. It's been over 13 weeks and still no refund. I was just on the phone again today for 20 minutes and they still will not send me confirmation that the check will be sent out. I have called at least twice a month since March and still no refund.

This company sucks I've tried to cancel it a hundred times. It's a pain in the $#*!. I have member credits that I can't use because I deactivated the membership. So to use them you have to reactivate your membership. I just gave this crappy company 50 bucks now that is useless. Don't join this program. Their clothing is middle of the road at best. Beware.