Fabletics has a rating of 3.1 stars from 11,776 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.
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Fabletics is OK but extremely on the expensive side of things. Prices are far above my budget. This subscription is not for people who are below middle class income. Unless you diligently skip the month until there is a sale. Sizes for bigger women are hard to get right for someone with big legs. I've tried every size from 2X-4X and none fit correctly. All are binding at the cuff. 3X fix stomach area best but is extremely tight at the cuff no matter the length. 4X is much too big in waist but still binding at the cuff. Then I ordered the sweat set (when it was still available) in a size 3X and it fit like 2 sizes too big. I give up! I'm stuck because I hate sending things back.
Tip for consumers:
If you get store credit use it as soon as possible or it will disapear.
Products used:
Gave to daughter.
Date of experience: November 1, 2022
This review is more about FedEx than of Fabletics. As my order was being delivered, FedEx insisted that my home address was incorrect. They attempted to deliver to my home multiple times and I called them multiple times to confirm my address. After weeks of trying to get my order, they asked if I would drive to the distribution center, about an hour away, to pick up my item. I asked if they would instead deliver my order to a local FedEx store, only about a half mile from my home. I was able to pick up my delivery there. I do much of my shopping online and have never before had an issue of a delivery service telling me that my address is incorrect or doesn't exist. Unfortunately, I canceled my account with Fabletics because I'm not interested in haggling with FedEx.
Date of experience: June 1, 2020
Hi Christina,
We appreciate your feedback on your purchase! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Fabletics is a good company, but the experience wasn't perfect. I ordered 4 pairs of shorts and followed the delivery closely. When it said it was delivered it was in fact not delivered. However Fabletics reordered the same order and it is in the process of being delivered. Hopefully I get to use their product.
Date of experience: May 29, 2022
Hello Brian,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the products you've purchased. Our Member Services Team will get in touch with you right away.
Best,
Allison
My first order never arrived because the delivery service could not find my address (which was a house in a neighborhood) with the correct address. I called Fabletics asking for a refund since the carrier couldn't find my address, there's no point in asking for them to send it again if the address was correct. The man on the phone gave me the run around and how he could just refund me a vip credit when I wanted a refund to my card. So I ended up with a credit because he wanted me to have a "second chance". I ordered some leggings, same thing. They never came and somehow couldn't find my address? I just want a refund!
Date of experience: August 27, 2021
Hello Chelon,
Thank you for writing a review regarding the order that you never received. We will contact you within 48 hours for further assistance.
Best,
Nelle
I love the shorts. But I get several texts a week (too much) for "huge" sales. However, when one hits the link and adds things to the cart, it doesn't reflect the sales. I can't tell you how many times I've walked away, shut down the cart, and wondered "why would a retailer do that"? It doesn't inspire confidence and feels like someone is trying to do a switcheroo and hoping one doesn't notice. I am likely done with Fabletics. I've gotten the shorts I like, I've gotten the pants I like. I don't see much else.
Date of experience: April 4, 2023
Hello Jason,
We appreciate the feedback you shared regarding the offers we have. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
My package that I did not received says delivered. Representative made it seem like it was my fault the courier mishandled my package. Did mot offer any assistance. Then she said she would send a request that my order be reshipped. Not that they would it was only a request to see if they would even agree to re send my order. Then I said, if it can't be replaced then give me a refund so I can cancel my membership. And the connection magically dropped.
Date of experience: May 26, 2022
Hi Nora,
Thank you for providing feedback regarding your order! We always welcome the opportunity to improve our products and services. A representative from our Member Services Team will be contacting you right away.
Best,
Kim
I ordered the define high-waisted 7/8 leggings in Tie Dye Trip during a half off sale and I couldn't love them more. Quality material, beautiful colors, and half off!? What's not to love!? And they were delivered to my home within five days.
Date of experience: March 1, 2022
Hello Wendy,
Thank you for your review! We are happy to hear that we were able to meet your satisfaction when it comes to online shopping. Thank you for sharing this with others that you love our services and products.
Best Regards,
Clark
I can see you credited someone their £44 but refused me... even though I am having to borrow money to eat this week... and I told you this and begged for my money back. Am a keep fit pensioner who can only afford some new bits ocassionally... but all I got was... sorry maam! You are heartless Kate Hudson and I hope you can sleep!
Date of experience: May 11, 2016
As always, the quality is the best. Plenty of size options as well!
Date of experience: August 1, 2024
My blue velour jogging suit came in medium and the pants were huge. This happened in July of 2021 as well. I ordered pants that weren't yoga tights and they were too big. I liked them but couldn't get them in a small
Date of experience: January 18, 2022
Hello Chris,
Thank you for writing a review regarding the items you ordered! We would love to assist you further with the concern you had. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
Fit of the clothes were subpar, the chat box / customer service is non exsistent. They sent me the wrong pair of and size of shorts. I did the deal where everything was half off, and again, was not happy with the product. They charged me again because this is a subscription service, I cancelled the subscription because I didn't like the product. Instead of sending me my money back, I had to use a token, so I used the damn thing, then they restarted my subscription. Sent the shorts back because they sent the wrong size. Now I think I have 2 token just sitting there and don't want to use them because it will restart the service. Absolute garbage service.
Tip for consumers:
Overall, just terrible experience from top to bottom.
Products used:
I got the Pants which were too tight. The shorts were the wrong size, tried just getting my money back, but they sent me credits instead. The product isn't good and would rather just have money back.
Date of experience: June 23, 2023
I called to cancel my VIP account months ago and they told me I had no account under my email, phone number, or card number. I had been continuously charged the monthly VIP charge cost, so I contacted the customer service department and they told me I had no account under my name and that Fabletics had not charged my card. I continued to get charged month after month, not knowing how to get this resolved. Finally, I called after getting charged $300, and they told me that my VIP account was still active and then they had never received a call from me to cancel my account. I am beyond upset because they said they could only refund me for $100 dollars of the amount they had charged me. I am a college student who is now out $200 dollars that I now have to spend on leggings instead of groceries because their customer service lied to me on the phone.
Date of experience: February 7, 2020
Hello Abigail,
We do our best to train our Member Services team on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. We're saddened to hear you're thinking of going away. Rest assured that your concern will be handled well, and we’ll contact you within 48 hours to assist you further.
Best,
Nelle
So here we are 2023 - there are So. Manty. Athletic Wear Companies. Out there!
But you know what? - I LOVE Fabletics - fair prices, and honestly fantastic merchandise.
They seem to cater to all sizes, genders, ages and sizes and that is so important. Bravo Fabletice - Fab-on!
Date of experience: April 3, 2023
Hello Margery,
Thank you for your remarkable review! We sincerely appreciate it and we’re always happy to hear that our members are satisfied with our products and services! Hope to hear more from you in the future!
Best,
Allison
I responded to an email for nurses week, purchased a $20.00 pair of scrubs and undenounced to me was signed up for the VIP membership and charged $59.95 for it despite me never signing up for it.
Date of experience: June 3, 2024
Fabletics has been charging my bank card $49.95 for the last 12 months. I called them and asked them what was going on? They said was building a credit. I ask them to stop, My wife purchase was a one time purchase, and I wanted my $599.40 to be credited to my bank card. I also wanted an email that their credit ID # ******* was real PLEASE HELP this is a REAL SCAM
Date of experience: July 12, 2018
Hello Gary,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
Fabletics has a very poor costumer service and product line. Never trust their shipping method. They say it is free but it take 3 to 4 weeks to actually get to you. They never take responsibilities of their actions. They lie to you directly and they never admit it. Products are cheap and not reliable. Please do not buy from this brand.
Date of experience: February 15, 2019
Hello Mahdi,
We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy
Horrible company with horrible communication. I canceled my membership A YEAR ago and realize I am STILL getting charged $50 a month! I understand I probably should've monitored my bills more closely but that is absurd. Especially since the company can even see that I was inactive on my account for an entire year, never did they EVER reach out and say hey are you still active, we see you haven't bought anything in a while? Total scam do not waste your money on their cheap clothing and poor customer service.
Date of experience: September 17, 2019
Hello Miranda,
We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We’ll be sending you a private message now, so we can get this resolved as soon as possible. Thanks!
Best,
Ivy
I used a link on Instagram to get shorts and when I put in my card info it added that to the VIP membership which was bot mentioned in ad. This is a huge scam that gets people to put in their card info to buy on sale item and applies that card to a $55 membership.
Date of experience: November 1, 2022
Hello Elijah,
Thank you for taking the time to leave a review. Your feedback about our promos and the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I will say the products are good quality, however, if you get a promo set they automatically set you up to be a VIP member and will charge your acct each month of $49.95. I caught it this month and didn't realize they did it last month but since I was out of the 30 day range from the previous month I couldn't receive a refund. I did get a credit supposedly back to my acct for this month but it will take 3-5 business days and they cancelled my membership. I am furious that they do not let you know these fees will get you.
Date of experience: June 10, 2019
Hello Maria,
We are so sorry that this happened. We’ll be sending you a private message now, so we can get this resolved as soon as possible. Thanks!
Best,
Ivy
The product is great I don't like the membership I called and specifically said I DONT want the membership and the was charger 60 dollars? I would like a refund or product in return. I would continue bye if this membership $#*! was not a problem
Date of experience: February 18, 2022
Hello Jodi,
Thank you for taking the time to leave a review. We are sorry to hear that you disliked our VIP Membership terms. Our Member Services team will get in touch with you right away for further assistance.
Best,
Zeth
I ordered the XL tall based on charts provided and have found them too snug (hung up one set to wait until I lose a few inches) the pants fall down with gravity as I'm constantly having to pull them up, also thought they would be longer to cover more of my legs toward the ankles.
Tip for consumers:
Sizes run small and are not consistent between colors when ordering same style.
Products used:
The ones that “fit”.
Date of experience: February 2, 2023
Hello Kelly,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Tricking young kids on tiktok with the 2 for 24 VIP Deal. Then they inadvertently sign up for a VIP membership and get charged over 55 Dollars per month. Then, when you want to shop, you can as a VIP member literally only get one item, so that 2 for 24 Deal doesn't even apply. Instead, it is meant for those that haven't signed up for a VIP membership yet to do so. I just spent 4 membership credits or over 220 Dollars for 4 simple shorts, just to get out of their program. And the biggest L is that you have to pay on top of these credits, I was charged 30 Dollars for the taxes, that aren't part of that "great" membership. What an absolutely deceiving company. Shame on you, Fabletics.
Date of experience: January 5, 2023
Hello Ross,
Thank you for taking the time to leave a review! Your feedback about our pricing, tax fees and promos is important, and we would like to address this as quickly as possible. We would also like to discuss further the member credit usage. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I ordered two pairs of leggings and I didn't know it would automatically sign me up for a membership account. Since I didn't know it would sign me up for an account, I was unaware of the $49.95 monthly charge if you don't request to skip the month. I was charged so I called fabletics to cancel the membership. They said the $49.95 goes towards store credit and I asked if it would still be there if I canceled, they said yes. I have been trying to figure out how to use this "store credit" in the checkout but I have no idea how to. They are very unclear and pretty much trick you into become a member. I was VERY unhappy with my experience.
Date of experience: June 5, 2019
Hello Jillian,
Member satisfaction is always the number one priority for us. I'm deeply sorry that that wasn't clearly demonstrated to you. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.
Best,
Ivy
Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.
Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.
Hello Anita,
We always aim to deliver products of good quality at a reasonable price. We are gutted when we miss the mark! For further assistance, our Member Services Team will get in touch with you right away.
Best,
Renz